Unterstützungsangebote für psychisch kranke Auszubildende zur Verbesserung der beruflichen

Eingliederung- Social Competence Training

What are social competences, management of rumors and informations, Perception, self image and external image, teamwork and cooperation

- Interview Training external form of the written application with a cover sheet, cover letter, resume, references and certifications, professional and personal strengths, procedure and questions at interview dates, ways to find a job, E-Mail application

- Manners – and Knigge CoursManners, real occurence, real behaviour in the restaurant, clothing, real welcome etc.

- Type Consulting How do I appear to others, how would I like to appear, Clothing, cosmetics , spa , style , appearance

- Presentation Details

Good practice examples

BERUFSBILDUNGSWERK WALDWINKEL Christian Meßmer, Waldwinkler Straße 1, D-84544 Aschau am Inn, indiverso@bbw-waldwinkel.de

Moderation

Moderation

A brief introduction

Moderation

Properties of the moderator

He is neutral

He has experience

He is authentic

He is a questioner

He is acceptetd

He doesn`t comment the inputs

Everybody can give an imput

He is quick - witted

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Moderation

Qustioning techniques:

Open questions

Leading questions

Closed questions

Alternative questions

Rhetorical questions

Counter questions

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Tips:

Set breaks and rules at the beginning

Eye contact with the participants

Questions rather than tell !

stay on topic

interruption of degression

pay attention to formulations of the participants and correct if

necessary

"I " instead of „you“

and

„I“ instead of „We“

to address users with namesPerhaps use of a nameplate

To be able to withstand breaks

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Moderation

Deal with difficult questions

z . B. The group does not work

-interrupt substantive work

-Talk about the situation, give examples

- inquire into the cause

- Demand solutions

- interact in a meaningful further work

F.e. when time pressure arises

- Suggestions for further design:

-avoiding topics

-treat firmer

- agree new appointment

-Make arrangements for the Procedure

z . B. when a " talkative "dominates . the " talkative " has a need for attention and recognition

•worth the contributions

•Interruptt the contribution and short the contributions ( " hit the spot " )

• let the group take position on what

has been said

• Not to allow contributions and instead specifically address other "silent " participants”

f.e. when the discussion turns in a circle-Tell your observation-Restart with other questiions-Possibly give provocative thesis in the room

Moderation

Moderation

Deal with difficult questions

:f.e. the operation of the moderator is not accepted

• inform about your impression (exemples) and accept it first

• Ask for the reasons

• Perhaps Take up proposals for "better" design

• But if there is no hardship, don`t call your approach in a question; perhaps you explain why you are going this way therefore often acceptation by group

f.e. when the moderator or group members are personally attacked

-objectify the attack by questions or counter questions

-thereby the "contribution" is taken seriously, you don`t bring out a counter attack; not ( yet) discipline

-If this doesn`work: rebuke

-In extreme cases take a break and have a personal conversation with " attacker " or " dispute taps”

Moderation

Moderation

quick-wittedness:

Witted responses normally contradict all the rules to a successful and respectful communication. As it often happens that the moderator is attacked as a lone soldier on the front, funny , quick-witted relativistic answers are important to to strengthen their own position and to demonstrate self-confidence.But don`t be too wasteful, after all you want to be taken seriously , and not remain as a " clown " in memory"

Therefore you should consider the following:-Remain friendly•We all lough about us•Laughter releases – reduces stress•Mostly you can laugh about yourself

Possibilities:

make a virtue of necessity f.e. slip of the tongue at the beginning "I have yet to warm up . By the time I speak fluently. "

face dumber than you are f.e. "But it can not be ... " "Really? I always thought everything is possible

Moderation

Moderation

quick-wittedness :

Make think the other

„You have no experience“ "If experience means always to choose the same strategy , then you're right. I 'm looking for a more flexible approach . "

exaggerate the opposite

silence- no one speaks "Slowly , please following the series ! "

To compare naughty

" Can it be that you have just listed this word wrong here? “ "To error is human - to forgive divine

To understand delibaratelyf.e. "You do not just listen to me ! “ "I beg your pardon

To agree exaggerated

f.e. “but now I think we should seriously deal with the issue.„Yes , I agree with you completely , at work humor has lost any sense”

To reject the opinion of the other

f.e. "You can not compare it , “ " That's your opinion. In my opinion, a comparison is already possible because ... "

To highlight the benefits of a complaint f.e. "Just You said the opposite! "

"True, I learn quickly ! "

Moderation

Moderation

Ending:

aus Josef W. Seifert „Visualisieren – Präsentieren - Moderieren

ensure that nothing remains open (see . " when time pressure is created " )

reflect the course

thank the participants

- adopt the participants in a postive way

Moderation