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© 2017 Cisco and/or its affiliates. All rights reserved.
Agenda
Intro – Was ist Meraki 5 Min
Zahlen aus der Cloud 2 Min
Troubleshooting in der IT 5 Min
Troubleshooting mit Cisco Meraki 25 Min
Meraki Support 3 Min
Q&A 5 Min
Zahlen aus der Cloud
>1 300 000 Kundennetze
2B Aktive Clients
Wieso sind wir so erfolgreich?
Problem: Wie betreibe ich meine IT heute?
Wi-Fi
Switch
Security
MDM
Über-
wachung
Aruba / Aerohive /
Extreme
HP/Juniper
Palo Alto / Fortinet
AirWatch/
MobileIron
Various
MR
MS
MX
SM
MV
DashboardPoint SolutionsEdge Network
Data Center
Core
Distribution
Access
Core
Distribution
Access Access
NGFW
RADIUS
AD
DHCP
LDAP
NTP
CA
NAC
WLC
WIPS
MDM
Analytics
RTLS
VPN Guest
VM Hardware
Data Center
Network Management Overlay
DNS
Lösung: Betrieb (und Troubleshooting) mit Meraki
Data
Center
Core
MS425
MS350
Core
MS425
MS350 MS350
NGFW
RADIUS
AD
LDAP
CA
VM HW
Data
Center
DNS
- Network monitoring
- Zero-touch deploy
- Site-to-site VPN
- Network topology
- Location analytics
- L7 traffic analytics
- RF spectrum mgmt
- Air Marshal WIPS
- Guest portals
- MDM / EMM
- SM Sentry
MX600
VPN Conc.
MR53 MR53 MR53
Access DevicesSM
Meraki
Dashboard
Troubleshooting Demo
Troubleshooting Best-Practise (WLAN)
Basic
Advanced
Meraki Support Best Practices
Meraki Support Best Practices
• Available 24 x 7 x 365, the Meraki support team is the SE's best friend in winning and maintaining a happy customer.
• Three ways to contact: Phone (US number +1-415-432-1203), Dashboard (Help > Cases) and email ([email protected])
• Spans across three offices - San Francisco, London and Sydney
• All support engineers are Cisco employees
• Handles over 18,000 cases per month
• Only 1 minute 17 seconds of average hold time
• 40% of cases are closed on the same day, and 75% within a week
• 94% Overall Customer Satisfaction
Thank You
