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Eidgenössische Technische Hochschule Zürich Swiss Federal Institute of Technology Zurich Die Herstellung von hochwertigen Gütern und Dienstleistungen in Hochlohnländern Herausforderungen und Chancen, dargestellt anhand von aktuellen Industrieprojekten 15. Thurgauer Technologietag, 27. März 2015 BWI Prof. Dr. Paul Schönsleben ETH Zürich, Betriebswissenschaftliches Zentrum Weinbergstrasse 56 / 58, CH-8092 Zürich

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Page 1: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Eidgenössische Technische Hochschule Zürich Swiss Federal Institute of Technology Zurich

Die Herstellung von hochwertigen Gütern und

Dienstleistungen in Hochlohnländern –

Herausforderungen und Chancen, dargestellt anhand von aktuellen Industrieprojekten

15. Thurgauer Technologietag, 27. März 2015

BWI Prof. Dr. Paul Schönsleben

ETH Zürich, Betriebswissenschaftliches Zentrum Weinbergstrasse 56 / 58, CH-8092 Zürich

Page 2: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH Unsere Forschungsbereiche und Querschnittsthemen

Production & Logistics

Management

Supply Chain Management

Services

Asia / Emerging Markets

Risk Management

Lean & Green Product Life Cycle Management

Systems Engineering

Page 3: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Eidgenössische Technische Hochschule Zürich Swiss Federal Institute of Technology Zurich

Products (owned and manufactured by Bioforce AG, Roggwil / TG) Echinaforce Herbamare Rheuma-Gel (Arnika montana) Santasapina Gesundheitsnachrichten ......

Page 4: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH Das umfassende Angebot im Geschäftsmodell

Produkt im umfassenden Sinn (schliesst das Unternehmen ein)

Produkt im erweiterten Sinn (schliesst Services um das Produkt ein)

„Einfaches“ Produkt

Training der Piloten und Mechaniker durch Airbus

Airline: „Wir kaufen nur Airbus!“

Page 5: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Re-cyc-ling

Entsorgung

Der Lebenszyklus (engl. “Life Cycle”) eines Produkts

Natur

Verbraucher „(ge)braucht das Produkt zu Ende“

Serv

ice

und

Geb

rauc

h

Entwicklung und Herstellung

Page 6: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Herausforderung Hochlohnländer – die industrielle Produktion aufgeteilt nach Gruppen von Ländern

50

60

70

80

90

100

110

120

130

140

2007 2008 2009 2010 2011 2012 2013

Index (2008Q1=100)

-30

-25

-20

-15

-10

-5

0

5

10

15 Annualised growth rate

Developed Countries Emerging and Developing Countries

Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF

Page 7: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Total Cost of Ownership for Global Sourcing and Manufacturing

Context Outsourcing of manufacturing capacities from Western Europe to low-cost countries like Eastern Europe, China, India and the ASEAN countries

Motivation and Industry Relevance • Total cost of ownership (TCO) for manufacturing and sourcing of components in low-cost countries increases

• Companies become more aware of additional hidden costs and are interested in a methodology for a systematic identification of these costs

Overall Commercial Goal • Support industrial companies with a decision-making process to outsource the right products and components to the right regions in the world and to collaborate with the right business partners.

Scientific Objectives •Method toolbox supporting TCO analysis (microeconomic aspects)

•Method toolbox supporting regional assessment (macroeconomic aspects)

• Implementation methods and processes for regional assessment and for TCO calculation

Financed by: CTI 9864.1 PFES-ES Website: www.globaltco.ethz.c Contact: Dr. Robert Alard, BWI Center for Enterprise Sciences +41 44 632 05 32, [email protected]

• Alstom (Switzerland) Ltd • Hocoma AG • Komax AG • maxon motor ag • SMS Concast AG • Global-production.com,

AG • Schweizerischer

Verband für Materialwirtschaft und Einkauf (SVME)

Project Partners •ETH Zurich – BWI Center for Enterprise Sciences •Asia Research Center – University of St. Gallen

Page 8: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH Genaue Abschätzung der “Total Cost of Ownership”

Kau

fpre

is

Ein

stan

ds- +

Tran

sakt

ions

kost

en

•Suche •Anbahnung •Verhandlung •Abwicklung •Anpassung •Kontrolle

II) Transaktions-kosten

Ges

amte

mon

etär

e K

oste

n

• Investitionen •Obsoleszenz •Kapitalbindung: ▫Transportzeiten ▫Zahlungs-modalitäten ▫Sicherheits-bestände

III) Abschreibungen und Kapitalkosten

Tota

l Cos

t of O

wne

rshi

p

•Qualität •Kosten •Lieferung •Flexibilität •Reputation

IV) Risikokosten

•Verpackung •Transport •Zwischen- lagerung •Steuern und Zölle •Versicherung E

inst

ands

kost

en

I) Transport- und Logistikkosten

d.h. der Summe aller Kosten, die mit sämtlichen Aktivitäten des Versorgungsstroms verbunden sind

Page 9: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Zusatzkosten bei der Beschaffung aus Niedriglohn-ländern in Prozent des Kaufpreises (ex works)

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

0-5% 6%-10% 11%-15% 16-20% 21-25% 26-30% 31-35% 36-40% 41%-45%46%-50% >50%

Ante

il de

r bef

ragt

en U

nter

nehm

en

Umfrage im Rahmen des KTI-Projekts GlobalTCO (2009) in Zusammenarbeit mit SVME, n=147

Mittelwert: 24,6%

Page 10: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Global manufacturing footprint

corresponding to volatile environments

Researcher Manuel Rippel, ([email protected]) Research Partner Hilti Corporation, Global Manufacturing Business Excellence Industry Partner Hilti Corporation Funded by Hilti Corporation Period January – December 2013

Motivation and Industry Relevance Facing the challenges of

increasing volatility in demand volumes and types and simultaneously of decreasing customer tolerance time, globally operating companies have to review their value adding architecture and their control processes. In order to stay competitive, they have to align them within an integrative and comprehensive manufacturing footprint approach.

Overall Commercial Goal Enabling companies to react on

global demand volatility and resulting cost variances.

Scientific Objectives Analysis and development of

concepts for aligning global production networks in regards to manufacturing flexibility and agility.

Expected Project Results Methodology, which supports manufacturing companies to implement measures for systematically enhancing agility and flexibility in their global production network.

Key topics

Make-or-Buy

Agility and Flexibility

Performance Mandate

Global Footprint

1

2

3

4

Page 11: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

EcoFactory – Eco-Efficiency Optimization in Production Systems

Res

earc

h

Researcher BWI Prof. Markus Baertschi Johannes Plehn Alexander Sproedt

Research Partner Swiss Federal Laboratories for Material Science and Technology (EMPA) University of Applied Sciences (HTW) Berlin

Industry Partner Taracell Schweiz

Huber + Suhner AG

Knecht & Müller AG

Chocolat Frey AG Dissemination Partner

Verband der Schweizer Maschinen-, Elektro- und Metallindustrie (SWISSMEM) Sustainable Engineering Network Switzerland (SEN)

Effizienzagentur Schweiz AG

BWI Management Weiterbildung

Funded by Commission for Technology and Innovation (CTI-Nr. 12402.1 PFES-ES)

Production System

Project Approach

Process Step

Simulation Model

Improvement Measures

Expected Project Results Holistic procedure model improving Eco-Efficiency in production systems Development of a user-friendly software tool

1 Analysis of production systems to identify process step for improvement

EcoFactory will address the following aspects to develop a unique procedure model to increase Eco-Efficiency in production systems:

Motivation and Industrial Relevance

Overall Commercial Objective

Scientific Objectives

customers with an increasing demand for environmentally friendly products;

2 Development of an environmental and economic KPI system & assessment of identified production step

5 Validation of identified measure in process step and feedback to production system

3 Modeling and Simulation of identified process step using a combination of DES and MFA

4 Evaluation of potential improvement measures (Technology, Production Planning & Control, Process Design) using DES and MFA legislation by new regulations,

forcing companies to reduce their emissions;

Increasing need for manufacturing companies to improve their environ-mental and economic performance (Eco-Efficiency) due to altering demands from:

supply market by confronting companies with resource scarcity and increasing energy and raw material prices

Support manufacturing companies with a decision support process to identify optimal improvement measu-res to increase the Eco-Efficiency of their production processes

Comprehensive environmental and economic key performance indicator (KPI) system

Holistic procedure model to improve Eco-Efficiency of production processes

Detailed analysis of suitability of Eco-Efficiency improvement measures in production systems

Simulation model combining Discrete Event Simulation (DES) and Material Flow Analysis (MFA)

Figure

2

5

3 A B C D

e.g. extrusion

1

Val

idat

ion

Feed

back

A B C D

4 A B C

Measure 1 Measure 2

Environmental & Economic KPI-System

Page 12: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Customer (e.g. wholesaler)

Implementation Requirements

Re-sequencing: Logistics / Packaging

Ship to order

Redressto order

2nd pack to order

Ship to order

Redressto order

2nd pack to order

Ship to order

Redressto order

2nd pack to order

Ship to order

Redressto order

2nd pack to order

1st pack to order

Standardization: Generic size and data of primary and secondary packag-ing material (leaflet and folding box)

Standardization: Generic size of primary packaging material Re-sequencing:

Logistics/Printing

Type of Postponement

Logistic postponement

Labeling postponement

Postponed manufacturing activity and / or logistic activity

Possible implications for the supply chain structure

Regionally* operating distribution center with

packaging activities

Regionally** operating distribution center

Postponed activity Globally operating

packaging siteLocally operating

storageLocal customer (e.g. wholesaler)

1st pack to order

1st pack to order

1st pack to order

Primary packaging postponement (postponed print)

Packaging postponement

Variant 1

Variant 2

Variant 4

Variant 5

Standardization: Generic size and data of primary packaging material and vanilla boxes for second. package

*: As an alternative in case 2 and in case 3 globally operating distribution center with packaging activities**: As an alternative globally operating distribution center

API production

For-mulation

1st packaging

2ndpackaging Storage Re-

dressingGloballyoperating X X X (2nd pack) (X)

Regionally operating 2nd pack X

Locally operating

API production

For-mulation

1st packaging

2ndpackaging

Re-dressing Storage

Globallyoperating X X X (2nd pack)

Regionally operating 2nd pack

Locally operating

API production

For-mulation

1st packaging Storage 2nd

packagingRe-

dressingGloballyoperating X X (1st pack) (X)

Regionally operating 1st pack X

Locally operating

API production

For-mulation Storage 1st

packaging2nd

packagingRe-

dressingGloballyoperating X X

Regionally operating BULK X

Locally operating

Current status quo of pharmaceutical supply chain structures and processes in most cases:Customer (ex-

ternal or internal)

OR

OR

OR

OR

Ship to order

Redressto order

2nd pack to order

Standardization: Generic size and date of primary packaging material Re-sequencing:

Logistics/Packaging1st pack to order

Secondary packaging postponement

Variant 3 API production

For-mulation

1st packaging Storage 2nd

packagingRe-

dressingGloballyoperating X X (1st pack) (X)

Regionally operating 1st pack X

Locally operating

OR

Centrally planned and controlled replenishment process

Shipment due to customer order

Researcher Stephan Verhasselt, BWI Research Partner Global Supply Chain Department, F. Hoffmann-La Roche Ltd. Industry Partner F. Hoffmann-La Roche Ltd. funded by F. Hoffmann-La Roche Ltd. Period January 2011– June 2012

Context Adapting postponement concepts

for an application in global pharmaceutical supply chains

Motivation and Industry Relevance Rising cost pressure and growing

demand fluctuations favor an application of postponement in pharmaceutical supply chains

Up to now, no serious application of postponement strategies in pharmaceutical supply chains

Disaccord between pharmaceuti-cal manufacturers with regard to the applicability and profitability of postponement strategies

Overall Commercial Goal Support pharmaceutical manufac-

turers within the decision making process for or against an applica-tion of postponement strategies

Execution of a case study applying the developed tools and methods

Scientific Objectives Toolbox summarizing applicable

postponement strategies for pharmaceutical manufacturers

Framework for evaluating the profitability of postponement strategies in pharmaceutical industries

Postponement Strategies in Pharmaceutical Supply Chains

Figure 1: Current Challenges in Pharmaceutical Supply Chains

API-Production

Drug Production

Packaging Local Storage

Customer (e.g. Wholesaler)

Rising Cost Pressure Cost and performance orientation

of public health authorities Increasing market share for

generic products

Growing demand fluctuations Increasing popularity of tender

models Competition by generic

manufacturers

Figure 2: Intermediate results - Overview of Postponement Approaches

Page 13: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

“Postponement”-Strategien in pharmazeutischen Supply Chains

Regional agierendes Distributionscenter mit Verpackungsaktivitäten

Regional agierendes Distributionscenter ohne Verpackungsaktivitäten

Verzögerte Aktivitäten

Kunde (extern

oder intern)

Ship to order

2nd Pack to order Standardisierung: Generische Grösse und Daten für Primär-und Sekundärverpackung

Logistic postponement

Variante 1 oder

1st Pack to order

Ship to order

2nd Redress to order Labeling postponement

Variante 2 Standardisierung: Generische Grösse und Daten für Primär- verpackung, sowie Sekundär-verp. als «common makeup»

oder

1st Pack to order 2nd Pack to order

Ship to order Standardisierung: Generische Grösse und Daten für Primär-Verpackung Resequenzierung: Globaler Transport und Sekundär-Verp.

Secondary packaging postponement

Variante 3

oder

1st Pack to order

2nd Pack to order

Ship to order Standardisierung: Generische Grösse für Primärverpackung Resequenzierung: Globaler Transport und Bedrucken der Primärverpackung

1st Dress to order Primary packaging postponement (Verzögerter Druck)

Variante 4

oder

1st Pack to order

2nd Pack to order

Resequenzierung: Globaler Transport und Verpackung

Ship to order

1st Pack to order

Packaging postponement

Variante 5 oder 2nd Pack to order

Page 14: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH Faktoren,

welche die Wirtschaftlich-

keit von Postponement beeinflussen

Klein Hoch

Produkt: Deckungsbeitrag

Ger

ing

Hoc

h

Mar

kt: N

achf

rage

schw

anku

ng

Postponement ggf. sinnvoll

Arbeits-, Transport- und Infrastrukturkosten Bestandhaltungskosten

Opportunitätskosten

Zollabgaben und Steuern

Postponement i. Allg. kaum sinnvoll

Arbeits-, Transport- und Infrastrukturkosten

Bestandhaltungskosten

Opportunitätskosten

Zollabgaben und Steuern

Einfluss der durch die Implementierung von Postponement veränderten Kosten auf die totalen Kosten eher gering Einfluss des durch die Implementierung von Postponement veränderten Kosten auf die totalen Kosten eher hoch

Postponement i. Allg. sinnvoll

Arbeits-, Transport- und Infrastrukturkosten Bestandhaltungskosten

Opportunitätskosten

Zollabgaben und Steuern

Postponement ggf. sinnvoll

Arbeits-, Transport- und Infrastrukturkosten

Bestandhaltungskosten

Opportunitätskosten

Zollabgaben und Steuern

Page 15: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Researcher Felix Friemann, ([email protected]) Research Partner Global Supply Chain Department, F. Hoffmann-La Roche Ltd. Industry Partner F. Hoffmann-La Roche Ltd. Funded by F. Hoffmann-La Roche Ltd. Period January 2013 – June 2014

Context The service level at the patient has

highest priority and a high reliability is required.

Process changes at the same time need a long time due to e.g. regulatory requirements or GMP processes.

Current mega-trends like the rising demands in emerging markets, competition through generics or personalized medicine hamper the reliable planning of logistics capacities.

Motivation and Industry Relevance Planning of logistics capacities in the pharmaceutical industry is exposed to several conflicting goals and constraints. Using a systematic, holistic procedure is expected to improve the current situation. Overall Commercial Goal Development of a procedure for reliable

capacity planning in the process industry addressing the before mentioned challenges.

Requirements for a tool enhancing the transparency throughout the network will also be developed

Scientific Objectives Methodology and process for holistically

assessing the logistic capacities responding to the requirements of the process industry.

Long-Range Planning of Logistics Capacities in Process Industries

Project Approach • Literature research and interview series to analyze state-of-the-

art capacity planning in process industries.

• Development of a methodology for global capacity planning within the pharmaceutical industry.

• Development of a software tool to verify and validate the methodology. The pharmaceutical industry will be used as an example.

• The results of this project will be disseminated on various con-ferences and in journal publication extending the state-of-the-art.

1

2

3

4

Expected Project Results Validated and verified planning process for estimating future

logistics capacities adapted to the special requirements of the pharmaceutical industry.

Primary manufacturing

(API)

Secondary manufacturing (Formulation)

Packaging Distribution Center

Hospital

Pharmacy

Wholesaler

Page 16: Eidgenössische Technische Hochschule Zürich Swiss Federal ...Quelle: CPB Netherlands Bureau for Economic Policy Analysis, und KOF. Paul Schönsleben BWI ETH ZÜRICH Total Cost of

Paul Schönsleben

BWI ETH ZÜRICH

Researchers BWI Prof. Paul Schönsleben Prof. Markus Bärtschi Aldo Duchi Olga Willner Industry Partners Alstom (Switzerland) Ltd Ammann Schweiz AG Schindler Aufzüge AG Dissemination Partners EAS Engineering Automation Systems GmbH intelligent systems solutions GmbH BWI Management Weiterbildung Swiss Center for Mechanical and Electrical Engineering Companies (SWISSMEM) Funded by Commission for Technology and Innovation (CTI-Nr. 15021.1 PFES-ES) Website www.fasteto.ethz.ch Period: April 2013 – March 2015

Project Approach The project objectives of FastETO will be achieved through the execution of the following activities:

Investigation on current state-of-the-art ETO concepts in industry and literature. Mapping and analysis of relevant ETO processes at industry partners.

Development of organizational and technical design variants applicable on ETO processes.

Prototypical implementation of IT-tools at industry partners.

Development of an ETO reference model.

Dissemination and commercialization of project results. Organization of workshops and trainings for companies and presentations at scientific conferences.

Motivation and Industrial Relevance • For many industries, mass customized

products have become the “new standard”. Today, the main challenges lie in the design and production of engineer-to-order (ETO) products, products which cannot be predefined with a product configurator.

• The customer is no longer willing to pay a price premium for the minor adaptions often required in the ETO market. Furthermore, growing global competition increases the relevance of fast and efficient ETO processes.

• Hence, companies operating in high-wage countries are in need for methodologies and tools supporting the design and execution of ETO processes in order to remain competitive.

Overall Commercial Goal • Supporting global companies in

designing and executing their ETO processes in a faster and more efficient manner.

• Enhancing the competitiveness of ETO-companies operating in high-wage companies.

Scientific Objectives • Development of organizational and

technical design variants for ETO processes (morphological box).

• Creation of an ETO reference model taking different industries and business strategies into account.

• Prototypical development and implemen-tation of IT-tools and concepts capable of supporting ETO processes.

Permanent ETO enabling process

FastETO – Methods and tools that support a fast and efficient engineer-to-order process (ETO) for parameterized product families

Expected Project Results Development of an ETO reference model applicable in a broad range of

industries. Prototypical implementation of IT-tools and concepts capable of

supporting ETO-processes at industry partners.

1

2

3

4

5

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Paul Schönsleben

BWI ETH ZÜRICH

2

40

18

2

2

10

70

2

10

3

Nb. of variants

Product type RR VTC NTC VTR TPS TPL # Generations/sizes 8 4 3 25 5 7

ABB turbo-charger product family

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Paul Schönsleben

BWI ETH ZÜRICH

Controller Drive

Travelling cables

Counterweight

Suspension rope

Position indicator

Car

robustness: light/strong type: telescopic/centre/combined door width: 700/3600 door speed noise level etc. panels position indicators etc.

Schindler elevator components

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Paul Schönsleben

BWI ETH ZÜRICH

make design sell

permanent ETO enabling process

com

pany

cu

stom

er

customer’s process

The role of the permanent ETO enabling process

- Determine and maintain the component families and their set of parameters - Increase re-usability of parameterized component families / ensure commonality - Encourage colleagues to use existing parameters or to suggest sensible

enhancements (especially for the value ranges)

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Paul Schönsleben

BWI ETH ZÜRICH

Eine Klassifizierung von ETO-Produkten unterstützt die Automatisierungsentscheidung

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BWI ETH ZÜRICH

AsPlanned – Robust planning of after-sales field service networks in the machinery and equipment industry

Approach Research method: Systems Engineering

Expected Project Results ASS-network simulation and optimization tool Case studies and benchmarking with industry partners

Context After-Sales-Services (ASS) have

become a major competitive factor. Companies profited from higher profit margins, but increasing complexity and costs in world wide operations represent new challenges for Swiss companies.

Motivation and Industry Relevance • Swiss companies are dependent

on ASS for differentiation and superior customer satisfaction.

• ASS networks become more difficult to design and operate.

• Complexity of the ASS business especially in strategic network planning and resource allocation has led do suboptimal configurations.

Overall Commercial Goal • Support decision-making in

strategic planning of ASS networks • Reduce operative costs incurred

by improving strategic planning and resource coordination

• Enhance transparency and efficiency in planning and operation

Scientific Objectives • General process framework for

ASS networks • Discrete event simulation for ASS

networks

After-Sales-Service Network Simulation and Optimization

Researchers Prof. Dr. Markus Baertschi Gandolf Finke Philipp Hertz Industry Partners Schindler Aufzüge AG GF AgieCharmilles Siemens Schweiz AG Feintool AG Hocoma AG e-switch Solutions AG Dissemination Partner Association For Services Man-agement International (AFSMI) Zellweger Management Consultants AG BWI Management Weiterbildung Funded by CTI (Innovation Promotion Agency, Switzerland) Period February 2011 – January 2013

Repair time

Location Number ST Qualifications

Travel time

Travel time

Utilisation Service level

CustomerHQ

Total utilisation Global service level

Office

Number of offices Locations Number of ST Qualifications

Travel time

Travel timeRepair time Customer

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Paul Schönsleben

BWI ETH ZÜRICH

Researchers BWI Matthias Wandfluh Research Partners University of Applied Sciences and Arts Northwestern Switzerland (FHNW) Industry Partners Brugg Kabel AG Hocoma AG Manor AG Rieter Maschinenfabrik AG Dissemination Partner Soltar AG Website www.cfish.ethz.ch Funded by CTI - Commission for Technology and Innovation Period February 2013 – January 2015

Project Approach c-fish is based on a Systems Engineering methodology and will address the following aspects:

Analysis of state of the art FSCM concepts in industry and research. Identification of their impact on various KPIs.

Development of a FSCM toolbox listing the different concepts and design of an evaluation tool to estimate the impact of an application.

Identification of potential benefits of an FSCM application within supply chains of the industrial partners and implementation of selected concepts.

Dissemination and commercialization of the results. Organization of workshops on different FSCM topics and presentation at conferences.

Motivation and Industrial Relevance • Rising volatility of global markets

and currencies, increasing regulations and growing complexity of supply chains are challenges of todays business environment

• Besides material and information flow, more and more also financial aspects and risks need to be considered in order to deploy the supply chain structure optimally

• Up to now, especially SMEs struggle in applying new Financial Supply Chain Management (FSCM) concepts due to a lack of knowledge and difficulties in estimating the potential benefits

Overall Commercial Goal • Enhance the transparency and

efficiency of financial flows within the supply chains

• Facilitate the industrial access to FSCM concepts by cataloguing the state of the art concepts, advancing them and developing new concepts

• Support globally operating compa-nies in selecting the right FSCM concepts for their supply chains

Scientific Objectives • Create a method toolbox summari-

zing the different FSCM concepts as well as their benefits and drawbacks

• Develop a framework for evaluating the impact of applying FSCM concepts within specific supply chains on the company performance

Exemplary Illustration of Financial Aspects / Measures within a Supply Chain

c-fish – Collaborative Financial Supply Chain Management

Expected Project Results Catalogue of possible FSCM methods (existing and new ones) within

a toolbox Evaluation tool for calculating the benefit of different FSCM methods

for specific supply chains and scenarios

1

2

3

4

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Paul Schönsleben

BWI ETH ZÜRICH

Researchers BWI Prof. Paul Schönsleben Matthias Baldinger Fabian Rahm Dissemination Partner Website www.additively.com http://www.lim.ethz.ch/forschung/projekte/Additively

Project Approach 1. Investigate typical difficulties companies face when starting with 3D printing

2. Develop 3D printing specific procurement solutions to overcome these difficulties – for one-off projects as well as ongoing supplier relationships

3. Implement solutions as web tools on the Additively platform and test them with real customers

4. Evaluate suitability of developed solutions based on customer feedback and develop 3D printing specific procurement process

Motivation and Industrial Relevance • 3D printing is great for small

quantity production, such as prototypes, support parts, small series and customized parts.

• Many companies want to use it, however lack the knowledge and time to select the right 3D printing technology and service provider. Therefore, they struggle to procure their 3D printed parts and many projects are not realized.

• Hence, companies need tools enabling the efficient procure-ment of their 3D printed parts – both for one-off projects and ongoing supplier relationships.

Overall Commercial Goal • Develop web-based procurement

tools for 3D printing • Offer them to interested

companies through the ETH Spin-off Additively

• Support companies in getting started with 3D printing

Scientific Objectives • Investigate how companies best

adopt 3D printing • Develop a 3D printing specific

procurement process • Evaluate the suitability of these

processes through case study

Additively – connect & manufacture. Procurement tools for 3D printing

Expected Project Results • Web-based procurement tool for 3D printed parts • 3D printing specific procurement process

Additively procurement solution for one-off projects:

Post your parts on Additively within few minutes.

Receive quotations from suitable service providers.

Order your parts.

Additively takes care of: • The selection of the right 3D printing technology • Identification of the most suitable service

providers out of more than 250 suppliers

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Paul Schönsleben

BWI ETH ZÜRICH

Buchpublikation Integrales Logistikmanagement – Operations und Supply Chain Management innerhalb des Unternehmens und unternehmensübergreifend

Die sechste Deutsche Ausgabe des Grundlagenwerks Integrales Logistikmanagement – Operations und Supply Chain Management innerhalb des Unternehmens und unternehmensübergreifend (1034 Seiten), wurde durch Springer, Berlin, in 2011 publiziert – ISBN (ISBN 9783-540-68178-6)

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Paul Schönsleben

BWI ETH ZÜRICH

Danke für Ihre Aufmerksamkeit!

Fragen und Antworten

Paul Schönsleben ETH Zürich BWI Betriebswissenschaftliches Zentrum Weinbergstrasse 56 / 58 8092 Zürich, Schweiz [email protected]