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Psychiatrie +I5@=HQHG69F=7<H B57< 89F 0CF@5;9 JCB " F9=;569 5A IF7< 09FG=CB Clienia-Privatklinikgruppe www.clienia.ch

H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 1: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Psychiatrie

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Clienia-Privatklinikgruppe

www.clienia.ch

Page 2: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Impressum�=9G9F�+I5@=HQHG69F=7<H�KIF89�B57<�89F�0CF@5;9�JCB�"���=9�-D=HQ@9F�89F�-7<K9=N�9FGH9@@H���=9�0CF@5;989G�+I5@=HQHG69F=7<HG�8=9BH�89F�9=B<9=H@=7<9B��9F=7<H9FGH5HHIB;�:TF�8=9�%5H9;CF=9B��?IHGCA5H=?*GM7<=5HF=9�IB8�,9<56=@=H5H=CB�:TF�85G��9F=7<HG>5<F�� ���

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Zielpublikum

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Kontaktperson Qualit�tsbericht 2015

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Page 3: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Vorwort von H+ Die Spit�ler der Schweiz�=9�-D=HQ@9F�IB8�%@=B=?9B�=B�89F�-7<K9=N�<569B�9=B�<C<9G�+I5@=HQHG69KIGGHG9=B��(96GH�89F�IF7<:T<FIB;�JCB�N5<@F9=7<9B�=BH9FB9B�+I5@=HQHG5?H=J=HQH9B�B9<A9B�G=9�5B�A9<F9F9B�B5H=CB5@9B�IB8H9=@K9=G9�?5BHCB5@9B�'9GGIB;9B�H9=@��!9AQGG�89A�'9GGD@5B�89G�(5H=CB5@9B�09F9=BG�:TF+I5@=HQHG9BHK=7?@IB;�=B�-D=HQ@9FB�IB8�%@=B=?9B���(+��:=B89B�'9GGIB;9B�=B�89B�GH5H=CBQF9B��9F9=7<9B89F��?IHGCA5H=?�*GM7<=5HF=9�IB8�,9<56=@=H5H=CB�GH5HH��#A��9F=7<HG>5<F�� ���KIF89B�?9=B9�B9I9BB5H=CB5@9B�'9GGIB;9B�9=B;9:T<FH�

�=9�-=7<9F<9=H�:TF�*5H=9BH=BB9B�IB8�*5H=9BH9B�=GH�9=B�K9G9BH@=7<9G�%F=H9F=IA�89F��9<5B8@IB;GEI5@=HQH��B89�'QFN�� ���GH5FH9H9�85G�B5H=CB5@9�09FH=9:IB;GDFC>9?H�DFC;F9GG��-=7<9F9�'98=?5H=CB�5B-7<B=HHGH9@@9B�89F�-H=:HIB;�*5H=9BH9BG=7<9F<9=H�-7<K9=N���5G�*FC>9?H�:C?IGG=9FH�5I:�89B�GMGH9A5H=G7<9B'98=?5H=CBG56;@9=7<�69=�-D=H5@9=BHF=HH��#A�-CAA9F�?CBBH9�8=9�-H=:HIB;�85G�9FGH9�*=@CHDFC;F5AADFC;F9GG��-=7<9F9��<=FIF;=9�9F:C@;F9=7<�56G7<@=9GG9B��3=9@�K5F�85GG�8=9�-D=HQ@9F�IB8�%@=B=?9B�8=97<=FIF;=G7<9��<97?@=GH9�69=�>989F�)D9F5H=CB�?CFF9?H�5BK9B89B�IA�-7<Q89B�5B�*5H=9BH9B�NIJ9FA9=89B��#A�-9DH9A69F�:T<FH9�*5H=9BH9BG=7<9F<9=H�-7<K9=N�9FGHA5@G�9=B9��?H=CBGKC7<9�IBH9F�89A'CHHC��U'=H�*5H=9BH=BB9B�IB8�*5H=9BH9B�=A��=5@C;V�8IF7<��35<@F9=7<9�-D=HQ@9F�IB8�%@=B=?9B�69H9=@=;9BG=7<�969B:5@@G�

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Page 4: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Inhaltsverzeichnis

Impressum ............................................................................................................................................. 2

Vorwort von H+ Die Spit�ler der Schweiz ........................................................................................... 3

Einleitung............................................................................................................................... 51

Organisation des Qualit�tsmanagements .......................................................................... 62)F;5B=;F5AA �������������������������������������������������������������������������������������������������������������������������� ����%CBH5?HD9FGCB9B�5IG�89A�+I5@=HQHGA5B5;9A9BH ����������������������������������������������������������������������

Qualit�tsstrategie.................................................................................................................. 733K9=�6=G�8F9=�+I5@=HQHGG7<K9FDIB?H9�=A��9F=7<HG>5<F�� ������������������������������������������������������������FF9=7<H9�+I5@=HQHGN=9@9�=A��9F=7<HG>5<F�� �� ������������������������������������������������������������������������� ����+I5@=HQHG9BHK=7?@IB;�=B�89B�?CAA9B89B�$5<F9B������������������������������������������������������������������������

�berblick �ber s�mtliche Qualit�tsaktivit�ten ...................................................................94.9=@B5<A9�5B�B5H=CB5@9B�'9GGIB;9B ������������������������������������������������������������������������������������� �����IF7<:T<FIB;�JCB�?5BHCB5@�JCF;9;969B9B�'9GGIB;9B ��������������������������������������������������������������IF7<:T<FIB;�JCB�NIGQHN@=7<9B�GD=H5@�IB8�?@=B=?9=;9B9B�'9GGIB;9B����������������������������������� ���+I5@=HQHG5?H=J=HQH9B�IB8�DFC>9?H9������������������������������������������������������������������������������������������ ������#,-�X�&9FB9B�5IG�3K=G7<9B:Q@@9B��������������������������������������������������������������������������������������� �������39FH=:=N=9FIB;GT69FG=7<H ��������������������������������������������������������������������������������������������������������� �����

QUALIT�TSMESSUNGEN................................................................................................................... 14

Befragungen ........................................................................................................................................ 15

Patientenzufriedenheit........................................................................................................ 155�=;9B9��9:F5;IB; ����������������������������������������������������������������������������������������������������������������� �����3T*5N�IB8�'TD:�������������������������������������������������������������������������������������������������������������������� ��������9G7<K9F89A5B5;9A9BH ����������������������������������������������������������������������������������������������������� �����

Mitarbeiterzufriedenheit ..................................................................................................... 166�=;9B9��9:F5;IB; ����������������������������������������������������������������������������������������������������������������� �����=7CAA=H���������������������������������������������������������������������������������������������������������������������������������� �������

Zuweiserzufriedenheit ........................................................................................................ 177�=;9B9��9:F5;IB; ����������������������������������������������������������������������������������������������������������������� ������=;9B9��9:F5;IB; ����������������������������������������������������������������������������������������������������������������� �������

Behandlungsqualit�t ........................................................................................................................... 18

Freiheitsbeschr�nkende Massnahmen ............................................................................. 188(5H=CB5@9��F:5GGIB;�89F�:F9=<9=HG69G7<FQB?9B89B�'5GGB5<A9B�=B�89F�FK57<G9B9BDGM7<=5HF=9�IB8�%=B89F�IB8�$I;9B8DGM7<=5HF=9�������������������������������������������������

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Psychische Symptombelastung ........................................................................................ 199(5H=CB5@9�'9GGIB;�=B�89F��FK57<G9B9BDGM7<=5HF=9 ������������������������������������������������������������������(5H=CB5@9�'9GGIB;�=B�89F�%=B89F�IB8�$I;9B8DGM7<=5HF=9����������������������������������������������������� ���

Projekte im Detail ................................................................................................................ 2110�?HI9@@9�+I5@=HQHGDFC>9?H9 ����������������������������������������������������������������������������������������������������� ��� ���#,-��I8=H ���������������������������������������������������������������������������������������������������������������������������� ��� �����6;9G7<@CGG9B9�+I5@=HQHGDFC>9?H9�=A��9F=7<HG>5<F�� �� ��������������������������������������������������������� ���=J9FG9G �������������������������������������������������������������������������������������������������������������������������������� ��� �����?HI9@@9�39FH=:=N=9FIB;GDFC>9?H9 ��������������������������������������������������������������������������������������������� ��� �� F9A85GG9GGA9BH�,���%@=B=?�-7<@SGG@=�IB8�&=HH9B<9=8 ����������������������������������������������������������� ����

Schlusswort und Ausblick ................................................................................................. 2211

Anhang 1: �berblick �ber das betriebliche Angebot....................................................................... 23*GM7<=5HF=9 ��������������������������������������������������������������������������������������������������������������������������������������������� ��

Herausgeber ........................................................................................................................................ 24

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Page 5: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Einleitung1�=9G9F��9F=7<H�N9=;H�8=9��?H=J=HQH9B�89F�;9G5AH9B��@=9B=5*F=J5H?@=B=?;FIDD9�5I:�� C@;9B89�-H5B8CFH9G=B8�=BH9;F=9FH�

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Page 6: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 14: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

QUALIT�TSMESSUNGEN

Page 15: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Befragungen

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Page 16: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 17: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Zuweiserzufriedenheit7�9=�89F�-D=H5@K5<@�GD=9@9B�9LH9FB9�3IK9=G9B89��"5IGQFNH9�B=989F;9@5GG9B9�-D9N=5@QFNH9��9=B9K=7<H=;9�,C@@9��0=9@9�*5H=9BH9B�@5GG9B�G=7<�=B�89A�-D=H5@�69<5B89@B�85G�=<B9B�=<F��FNH�9AD:C<@9B�<5H��=9�'9GGIB;�89F�3IK9=G9FNI:F=989B<9=H�@=9:9FH�89B��9HF=969B�K9FHJC@@9�#B:CFA5H=CB9B�K=9�8=93IK9=G9F�89B��9HF=96�IB8�8=9�:57<@=7<9��9HF9IIB;�89F�NI;9K=9G9B9B�*5H=9BH9B�9AD:IB89B�<569B�

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Page 18: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Behandlungsqualit�t

Freiheitsbeschr�nkende Massnahmen8

Nationale Erfassung der freiheitsbeschr�nkenden Massnahmen in derErwachsenenpsychiatrie und Kinder- und Jugendpsychiatrie

8.1

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Page 19: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Psychische Symptombelastung9

Nationale Messung in der Erwachsenenpsychiatrie9.1

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Page 20: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

Kommentar zur Entwicklung der Messergebnisse, Pr�ventionsmassnahmen und / oderQualit�tsaktivit�ten

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Page 21: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 22: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 23: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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Page 24: H+ Bericht Clienia · Inhaltsverzeichnis Impressum .....2

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