Serving all the Legal Needs of the Construction Industry

www.woolfordlaw.com

P 717.290.1190 101 North Pointe Blvd. | Suite 200 | Lancaster, PA 17601

September 2015Spokesman

MERIT SHOP

This year’s Summer Outdoor Mixer on August 11 at John Wright Restaurant had it all:

� A beautiful day � A record crowd for networking � Great fire-roasted pizza buffet & beverages � Lawn games by the Susquehanna River � A hip, local band

Read more on page 18

Summer Outdoor MixerPresented by RLS Construction Group

M. Kate McCaslin, President & CEO

EXECUTIVE COMMITTEE

CHAIRMAN of the BOARD Patrick J. Dolan, Dolan Construction, Inc.

CHAIR-ELECT David A. Nace, Wickersham Construction and Engineering, Inc.

VICE CHAIR Donna J. Shoff, H.L. Wiker, Inc.

VICE CHAIR Kenneth D. Schwebel, The Witmer Group

VICE CHAIR Doug Dvorchak, Murray Securus

TREASURER Timothy A. Kershner, CPA, Walz Group

IMMEDIATE PAST CHAIR G. Allan Galbraith, Galbraith/Pre-Design, Inc.

BOARD OF DIRECTORSJohn C. Bear, Stevens & Lee/GriffinDavid A. Bieber, M. Potteiger, Inc.Roger S. Brubaker, Wilco Electric, Inc.Steven A. Dzurik, Construction Risk Solutions, LLCKeith Eldredge, Reinsel Kuntz Lesher LLPDaniel J. Fichtner, P.E., Providence Engineering Corp.Brian Floyd, Gunn-Mowery LLCMichael B. Funck, Wohlsen Construction CompanyBruce E. Garner, SGS Architects Engineers, Inc.Colleen Gemmill, D.E. Gemmill, Inc.Jonathan D. Holmes, P.E., Gannett Fleming Project Development Corp.Benjamin Pratt, Esq., CGA Law FirmKirby R. Sensenig, Richard L. Sensenig Co.Mike Snyder, H.B. McClure CompanyMichael J. Stefanic, P.E., R. S. Mowery & Sons, Inc.Jan L. Wagner, Kinsley Construction, Inc.Cleo Weaver, Triangle Refrigeration Co.Thomas O. Williams, Esq., Reager & Adler, P.C.

✧ CONTENTS ✧

ADVOCACYGovt. Affairs Update ...........................................................6

BUSINESS DEVELOPMENT/PRChairman’s View: Code of Ethics .........................................3Accredited Quality Contractor ...........................................3President’s Message ............................................................5ABC Staff Anniversaries: Cindy Field and Steve Reed. ......7Construction Wake Up Call, 9/29 and 10/15 ....................7Interview with Author Barry Miller ...................................8Member Anniversaries ..................................................... 10Champions of Free Enterprise ........................................ 10Welcome New ABC Members ......................................... 10Ask an Accountant: Benchmarking ................................... 12Country Western Mixer, 10/20 ....................................... 13Young Professionals Article: Problem Solving .................. 14Bowl-A-Thon, 11/14 ......................................................... 15Young Professionals Spotlight: Kimberly Wenger .......... 15Member Happenings ....................................................... 16Summer Outdoor Mixer Event Recap ............ Cover, 18-19Excellence in Construction Submission Timeline ..................................................... 20Ugly Holiday Sweater Mixer, 12/8 .................................. 21

SAFETYSafety Committee Article: Insurance Coverage After an Accident ............................ 17

TRAININGDo’s & Don’ts of Social Media for Business, 9/24 .......... 14Construction Skills Showcase, 9/26 ................................ 15Excavation and Trenching, 9/22 ..................................... 19CEO Roundtable, 10/22 ..............................................20-21Bright Lights, Big Savings, 10/8 ...................................... 22ASHE: Be a Part of an Elite Team in Healthcare Construction ..........................................23-24Fall Protection, 11/5 ........................................................ 25Time Management, 9/25 ................................................. 26Essentials of Construction Management, series starts 9/17 .................................... 26Providing Quality Customer Service, 10/9 ..................... 28EPA RRP Refresher Certification, 10/6 ........................... 29Upcoming Training .....................................................30-31

ABC KEYSTONE135 Shellyland Road, Manheim, PA 17545

PH: 717.653.8106 / FX: 717.653.6431www.abckeystone.org

Merit Shop Spokesman 3 September 2015

ABC Keystone Chairman of the Board, Patrick J. Dolan,Dolan Construction, Inc.

✧ Chairman’s View ✧Code of EthicsRecently, I was speaking with a fellow ABC member who was talking about how proud he was to be part of ABC Keystone – to be associated with the “cream of the crop” in the industry. I asked him why he thought ABC members were, in fact, the “cream of the crop?” He answered that ABC members are the people in this industry who are genuinely concerned about the industry, and that we work to drive the industry forward for the good of all, in the spirit of free enterprise. I thought that was a fantastic answer.So, I pressed him a little more. I inquired as to what makes the companies and people associated with ABC interested to work for the good of all, rather than only the good of themselves? “Well,” he said, “aren’t you in fact working for the good of your own business if you’re working for the good of the industry as a whole? And aren’t we a lot more effective if we work together than by ourselves?” Of course, that seems obvious to some (probably those of you already reading this), but not everyone shares his simple philosophy. We have to remember to continuously promote the values and philosophies that make ABC great. I thought back to a Code of Ethics task force I participated in with ABC around 2012. The task force was charged with the daunting task of helping to promote fair business practices among ABC members. Let’s face it; a few individuals who sometimes challenge our industry give a bad name to those who work hard to provide good, honest service. The task force realized we could not police ethics in the industry; all we could merely do was promote it. My suspicion is that ABC members are not those who need ethics promoted in their businesses.I compare this notion of being amongst the best in ABC to being in a competitive sports league. When you compete with the best, it also makes you better. I remember as a young boy, I had a basketball coach who would always take the team to scrimmage with inner city schools teams. They played unlike any of the suburban or rural teams in our league. But that was the point. The kids from the inner city teams were twice as fast, much taller, and could shoot better than anyone we came up against in our league. In the end, we trounced the teams in our league. Thanks coach.So, did ABC get to be the cream of the crop because of the members? The answer is sort of an irrelevant chicken and egg question. I know I’m glad to be surrounded by so many good companies and people I’ve grown to call friends that we can call on when we have industry needs. It has made us better; I hope it’s making you better too.

If you haven’t taken a look at the Keystone Chapter’s code of ethics, I encourage you to visit www.abckeystone.org and check it out. Everyone seems to be busy again; it’s a good time to remind ourselves of why we belong, and why we value our membership at ABC. Also to remember, that we are in fact more effective together than on our own. And to continue to hold ourselves to the high standards that have been part of the Keystone Chapter for so long.

Visit the “Business Dev” section of www.abckeystone.org to download an AQC

application and become a member of this elite group!

Accredited

Quality

ContractorSeptember Featured Member:

Johnston Construction Company ¾ Located in Dover, PA

¾ www.johnstonconstruction.com

¾ Primary ABC contact: Chris Rhodes

Merit Shop Spokesman 4 September 2015

J.E. FULLERTON, INC.

ELIZABETHTOWN, PA

717-367-1228

JOHNEFULLERTON.COM

SITE LIGHTING & MAINTENANCE

DESIGN/BUILD

ENERGY SOLUTIONS

“Bringing your ideas from concept to reality.”

Are you having trouble finding qualified,

trained employees?

Create your own trained workforce.

There is still time to register your employees into the ABC

Apprenticeship program.

Contact Cindy DeWire at ABC Keystone, 717-653-8106, for more

information or to apply.

Classes are quickly filling up due to increased industry demand!

Merit Shop Spokesman 5 September 2015

✧ President’s Message ✧

ABC Keystone President and CEO, M. Kate McCaslin

Fewer New Businesses? No Wonder.

In a Wall Street Journal article last week covering the latest U.S. Census Bureau statistics on the growth in the number of new U.S. businesses between 2007 to 2012, it reported the growth rate of the total number of U.S. companies during that time period managed a feeble 2 percent. Worse yet, the number of companies with paid employees actually fell by 5% -- and is presently below 2002 levels.The WSJ article cites some contributing factors as slower population growth, increased business concentration and greater regulation, but the overall tone of the contributors to the article, including economists and think tanks, is one of surprise. After all, while the article didn’t quote any elected officials, I am sure you could just ask all of the politicians who heap on new regulations and taxes -- isn’t running a small business an easy job where the owner just sits back and rakes in profits? Yeah, right. Are these statistics alarming? They should be. Are they surprising? Not hardly. The truth is that these statistics are merely a sad reflection on how terribly difficult and grinding it has become to be a business owner in today’s world.Between government meddling, onerous taxes, plaintiffs’ attorneys, a shrinking pool of quality workers and a myriad of other everyday nightmares, it is no wonder that there are far fewer brave souls these days who are willing to shoulder all the risks associated with starting – and then running -- a business.One thing is for certain – the Census Bureau statistics

should cause alarm bells to be sounding in the halls of Congress and state capitols across the country. Truly, the U.S. economy, and the fate of our workers and their families rests on those bold and fearless souls who lay it all on the line to launch into the scary and vexing world of business ownership, and then each and every day make the sacrifices necessary to succeed. Yes, the alarm bells should be sounding, but the pols and commentators should quit scratching their heads wondering as to the reasons, and instead simply look in the mirror. For without a doubt, to a great degree federal and state politicians, along with their bureaucrats, are the cause of much of the chagrin suffered by small business owners on a daily basis, and are the principle reason the growth in business start ups has faltered.Fewer new businesses? No wonder. Listen up, Washington D.C. Hear the alarms, Harrisburg. You just may be the biggest cause for a looming crisis.

Sen. Scott Wagner (R-York) visits with ABC members to discuss legislative issues and current events in Harrisburg.

Merit Shop Spokesman 6 September 2015

✧ Govt. Affairs Update ✧

When opponents to industry licensing need a good example of why a new level of government bureaucracy would be detrimental to the trades, they generally need to look no further than the Home Improvement Contractor Protection Act (HICPA). Signed into law in 2008, HICPA implemented a mandatory registration process for home improvement contractors, requiring documentation of essential insurance coverage and contact information with the Pennsylvania Office of the Attorney General and a biennial fee. While the Act has never technically constituted licensing, the disastrous implementation of the law has served as a cautionary tale to pro-licensing proponents ever since.

Rather than achieving its ideal goal of cracking down on unscrupulous home improvement contractors, often affectionately referred to a “trunk slammers,” the law provided little in the way of resources for the OAG to investigate and prosecute fraudulent scofflaws. As a result, many of the mandated portions of HICPA go uninvestigated and frequently, consumer reports of violations go ignored.

So, why even start the debate on licensing?

For starters, Pennsylvania is one of only four states in the nation that maintains no type of trade licensing related to construction. Most states maintain even a basic level of licensing standards, from cost thresholds (any contractor in Arizona performing work valued in excess of $750 must be licensed) to trade-specific licensing (Illinois requires only roofing and plumbing contractors to be licensed). In the northeast, this frequently creates reciprocity issues, when contractors perform work in multiple states. While 20 years of experience as a plumber in Pennsylvania is enough to satisfy many consumers, it’s simply not enough to satisfy the Maryland Board of Plumbing and that can prevent many ABC members from working across state borders.

Doing business in a state without licensing can also present the obvious consumer protection issues since it’s easy to point out that anyone with a work truck, gloves and some basic information can call themselves an electrician. This doesn’t offer any comfort to the homeowner, who has no idea that, as long as the finished product meets the Uniform Construction Code (UCC) standards, the quality of workmanship is anyone’s guess. Even then, most licensing proponents point out that Pennsylvania’s UCC Review & Advisory Council rejected International Code Council (ICC) triennial code updates for the past six years, meaning that the Commonwealth’s construction industry continues to build to

2009 standards, despite sweeping changes in several areas.

The legislature continues to focus on licensing for a variety of trades, but four main areas repeatedly return: plumbing, electrical, elevator installation and inspection, and interior design. During the 2013-2014 legislative sessions, Sen. Ted Erickson (R-Delaware) introduced Senate Bill 441, which provided for the licensing of plumbing professionals. The bill was successfully approved by the Senate in a 47-3 vote, but never received consideration by the House Labor & Industry Committee.

During his tenure, former Governor Tom Corbett pledged not to add the government expenses of new licensing structures, and held the line against licensing of any industry. Because of this public pledge, House members frequently felt that any attempt to offer the Governor a licensing bill would be met with a veto, and as such, no licensure bill left the House of Representatives from 2010 to 2014. However, now with Governor Tom Wolf, licensure is being revisited by proponents in both chambers. As both sides continue to struggle over how licensing will affect the construction industry in Pennsylvania, ABC plays a pivotal role in ensuring a responsible standard of workmanship while balancing the merits of free enterprise. Ultimately, any licensing must benefit the industry over which it watches, and ensure that business is allowed to prosper by providing safe, quality services to consumers.

License and Registration, PleaseBy Brent Sailhamer, Director of Government Affairs

Merit Shop Spokesman 7 September 2015

Construction Wake Up CallBreakfast Series

The Pitfalls and Solutions for Prevailing Wage Work

with Karen deMontignyEastern Regional Vice President

Fringe Benefit Group

Tuesday, September 29Altland House, Abbottstown

Understanding Government-Mandated Project Labor Agreements (PLAs)

with Ben BrubeckDirector of Federal Procurement & Labor Affairs,

ABC National

Thursday, October 15Reading Country Club

7:30 am Networking 8:00 am Breakfast$25 per person Ask Steve about inviting a non-member to join you for free!!

$250 Title Sponsorships Available for each eventREGISTER ONLINE or contact Judy@abckeystone.org

Your small, yet mighty staff at ABC Keystone is ready, willing and able to answer your questions, and help you

thrive, even in tough times.

Anything But Ordinary... ABC is Here for YOU!

Happy Anniversary!CINDY FIELD - 34 YEARS

Vice President

STEVE REED - 19 YEARSDirector of Membership

Barbara Brent Catherine Chris Cindy D. Cindy F. David Deirdre Jo Ann Judy

Julianne Julina Kate Melissa Steve

Merit Shop Spokesman 8 September 2015

Why is the Seven-Day Week Important to Wise Financial Investment and Planning?

The book “Know the Time, Change Your World” by Barry Miller answers that question with a study of those seven days.

What inspired you to write about this subject?BM: The stock market crash of October 1987 really scared me because I had just bought a house and a business. I also had family history that my grandfather had lost his farm because of the Great Depression, which started just after the October 1929 stock market crash. Everything

worked out fine for me in the late ‘80s, but in 1991 I realized that Deuteronomy called for a cancelation of debts in the fall every seven years. I began to ask the question: could I connect October 1929 and October 1987 to the instruction from Deuteronomy? This book is the result of my research and real life risk-taking as I attempted to answer this question over the last quarter century.

How can ABC members relate to and apply the seven year and fifty year cycle in the construction industry?BM: Mark Twain reportedly said that “History does not repeat itself, but it does rhyme.” ABC members would do well to learn how to spot the rhymes. Often, the construction industry is too optimistic in the good times and too pessimistic in the lean times. In the book, I go in to a lot of details, which gives the reader information about how to think about specific segments of time and their relationship to each other.

What new opportunities are you looking forward to in 2016?BM: In 2016, I think the opportunity will be great, but there will still be a lot of chaos in the marketplace and one will need to look carefully for good opportunities; however, I expect aggressive choices in 2016 and 2017 will be rewarded handsomely.

What points do you most hope readers take away after reading your book?BM: I hope my readers gain an understanding of how the element of time affects our lives. Time is not simply a straight line in which we simply count up, it is also a circle which repeats itself in what I like to call 7 and 50 year rhymes. I hope my readers work hard, take risks and do all they can to be de-levered at the critical moments.

Any plans to write another book? BM: I have a lot of work in front of me to get this message out before I take on another book. For the time being, I hope to do workshops and other presentations, which will open this understanding to a wider audience. So, will I write another book? Maybe, but I expect that’s a few years out.

Barry’s journey with MVE Group started in 1977 when he was hired as an electrical apprentice. In the mid 1980’s, he had a significant role in starting ESCO Security and became a partner in the organiza-tion. Barry spent numerous years supporting customers, managing projects and developing installation crews. He now enjoys using his years of experience in the electrical industry to find innovative solutions which make energy and financial sense for MVE Group customers. He also served as the 2013 ABC Keystone Chairman of the Board.

About the Author Barry Miller

Order your advanced paperback or Kindle copy online at Amazon or Barnes & Noble today! For a hardcover signed by the author, please contact Barry at barry@7and50rhymes.com. Barry will make a presentation entitled “What about Year One?” followed by a Q&A session and book signing at Barnes & Noble in Lancaster on September 29 from 7:00 to 9:00 pm.

For more information, visit www.7and50rhymes.com

“Know the Time, Change Your World” will be officially released on September 29

Merit Shop Spokesman 9 September 2015

2015 CORE SPONSORS

DIAMOND

Harmon & Davies, P.C. PREMIER

Dolan Construction, Inc. ElecTech Contracting, Inc. H.B. McClure Co. Triangle Refrigeration Co.

PLATINUM James Craft & Son, Inc. Fringe Benefit Group John E. Fullerton, Inc. Kinsley Construction, Inc. McConkey Insurance & Benefits R.S. Mowery & Sons, Inc. Providence Engineering Corp. RLS Construction Group Trout, Ebersole & Groff, LLP Walz Group Wohlsen Construction Company

BRONZE C.S. Davidson, Inc. Clark Mechanical Services, Inc. Durex Coverings, Inc. Floormax Direct, LLC Galbraith/Pre-Design, Inc. David Miller/Associates, Inc. Paragon Engineering Services, Inc. Polaris Advisors Shea Roofing

The ABC Keystone CORE Sponsorship Program features flexible spending dollars in a convenient, value added, marketing, events and training package that allows member companies to increase their exposure in the Chapter while saving money and making sponsorship decisions once for the entire year. Contact Barbara Paxson at the Chapter office: barbara@abckeystone.org OR 717-653-8106.

SILVER

Associated Products Services, Inc. Leer Electric, Inc. B & B Communications R. L. Livingston Excavation Barley Snyder & Paving, Inc. Benchmark Construction Co., Inc. McKonly & Asbury, LLP CGA Law Firm Paramount Contracting, Inc. Carney Engineering Group SF & Company, CPAs Five Star International, LLC and Business Advisors Fulton Bank SGS Architects Engineers, Inc. Garrety Glass, Inc. Smucker Company D.E. Gemmill, Inc. Stambaugh Ness, PC Gettle Incorporated Stevens & Lee/Griffin The Glatfelter Agency K.L. Tyndale, Inc. HVAC Commercial Solutions United Electric Supply Haller Enterprises, Inc. Walton & Company Hess Auctioneers, LLC Wickersham Construction and Hogg Construction, LLC Engineering, Inc. Hursh Painting Co, Inc.

THANK YOU to the members

of CORE for their commitment

to event sponsorship!

GOLD Aerotek, Inc. Members 1st FCU Baker Tiller Virchow Krause, LLP Murray Securus CLP Resources, Inc. M. Potteiger, Inc. CV Services, Inc. Reinsel Kuntz Lesher LLP Commonwealth Fire Protection Co. Richard L. Sensenig Co. Engle-Hambright & Davies, Inc. Wagman Construction, Inc. Flyway Excavating, Inc. H.L. Wiker, Inc. Frey Lutz Corp. Wilco Electric, Inc. Gunn-Mowery LLC The Witmer Group Horst Construction Co. Meadow Valley Electric, Inc.

Merit Shop Spokesman 10 September 2015

Happy Anniversary!u September u

ABC Keystone salutes our members celebrating membership anniversaries this month. Congratulate them on their commitment to ABC and free enterprise as you’re doing business with them!

40 YearsReinsel Kuntz Lesher LLP, York

30 YearsPrecision Fire Protection Inc., Wyomissing

15 YearsHershey Advisors, P.C., Brownstown

York Building Products, York

10 YearsRhoads & Sinon, LLP, Harrisburg

Red Rose Cabinetry, Inc., Lititz Travelers Bond, Blue Bell Travelers Insurance, Wyomissing Travelers Property & Casualty, Reading

5 YearsProfessional Flooring Systems, Red Lion

Champions of Free Enterprise!

Congratulations to these individuals for sponsoring new members. Their efforts help our Association grow stronger for YOU!

Keith Ebersole, Speedwell Construction, Inc.

Adam Brown, Wohlsen Construction Company

✧ New ABC Members ✧

Lancaster County Solid Waste Management Authority(Waste Management/Disposal Services)

PO Box 4425Lancaster, PA 17604-4425Contact: Leslie Wireback, HR/Insurance ManagerPhone: 717-397-9968Fax: 877-214-3649Email: lwireback@lcswma.orgWebsite: http://www.lcswma.orgSponsor: Adam Brown, Wohlsen Construction Company

Lebanon Valley Electric, Inc. (Electrician)

1100 East Kercher AvenueMyerstown, PA 17067Contact: Gerald Dueck, PresidentPhone: 717-866-7878Fax: 717-866-5486Email: gdueck@lebanonvalleyelectric.comWebsite: http://www.lebanonvalleyelectric.comSponsor: Keith Ebersole, Speedwell Construction, Inc.

Select Capital Commercial Properties Inc.(Real Estate Development, Property Management)

4718 Gettysburg Road, Suite 401Mechanicsburg, PA 17055Contact: Michael Ortenzio, Project ManagerPhone: 717-972-1406Fax: 717-972-1080Email: mortenzio@selectccp.com

These firms have joined the association since the pub-lication of the last issue. We welcome them and en-courage you to do business with them should you need their products and services.

Merit Shop Spokesman 11 September 2015

We know your industry because we spend as much time in it as you do.

Learn more at:www.whywalz.com

Merit Shop Spokesman 12 September 2015

✧ Ask an Accountant ✧

The preceding article was written for informational purposes only and does not constitute financial advice. Before taking any action related to the issues addressed above, you should consult with financial experts.

Have You Benchmarked

Lately?How long does your accounts receivable age and is this normal for your business? Is your tangible net worth at levels of your peers? Is your cash balance in line with the size of your business? Do your contracts perform as you originally projected? Which project managers make money? Is your performance similar to your competi-tors? Do you know how third parties analyze your com-pany? If you answered ‘No’ to any of these questions, it’s time to conduct a benchmarking analysis. Benchmarking is the comparison of your company to similar businesses as well as a comparison to your historical self. This process can help you see how your company compares to your contractor peers. In addi-tion, a multi-year trend analysis of your own financial statements can help you identify positive and negative trends. Finally, knowing what your third-parties are look-ing at and how they analyze this information will help you run your business accordingly. A complete benchmarking analysis should include a fi-nancial statement ratio and contract profit analysis. The ratios are in each of the following four categories. These categories are 1) liquidity ratios, 2) profitability ratios, 3) leverage ratios, and 4) efficiency ratios. In addition, it is important to focus on your individual contracts’ profit-ability. You should know where you make money and where you don’t. Only then can you capitalize on your strengths and eliminate your weaknesses. Liquidity is the measure of how you are able to pay your bills. These ratios will tell you if your receivables are

enough to cover your payables and whether you have adequate amounts of cash on hand. Profitability mea-sures your return on the investment in the company. Leverage assesses your debt load and ability to pay it back. Finally, efficiency measures the company’s ability to operate. Efficiency ratios include the amount of back-log on hand and analysis of how long it takes a company to turn a dollar of cost into collected revenues. In addition to these ratios, benchmarking should include a review of your profitability and estimating ability on jobs. In doing so, you will know if your estimators are hitting the mark when bidding jobs. You will see which project managers maintain the profit versus those who don’t. You will see what kind of projects you are good at versus those which should not be pursued further. Benchmarking on your contracts should include com-parison of such items as profit by project manager, origi-nal estimated profit to final profit by estimator, profit by type of work, profit by size of work, etc. Knowing these specifics of your business will give you a better idea how to manage going forward. If you are not benchmarking your company right now, don’t wait! The process may be eye opening. Talk to your CPA about benchmarking. Any reputable construction CPA will be able to help you develop a proper bench-marking process for your company. So, get at it and benchmark today!

Michael C. Malinoski, CPA, CCIFP, PartnerBaker Tilly Virchow Krause, LLP

Merit Shop Spokesman 13 September 2015

With decades of experience in construction law, we know the nuts and bolts of legal matters that can impact building projects. We understand what it means to take an idea from concept to completion andhow, sometimes, disagreements can arise along the way. Our expertise can help you resolve disputes andavoid costly delays—from initial review and negotiation of contract terms to final payment for services and every step in between.

Find out how our sound legal guidance and proven practical advice can help you build success.

If your construction project hits a legal road block, don’t worry.

We can clear the path.

Let’s Work TOGETHER

HARMON & DAVIES, P.C.ATTORNEYS AT LAW

2306 Columbia Ave., Lancaster, PA 17603 717.291.2236 www.h-dlaw.com

Country Wes tern MixerPresented by

Tuesday, October 20Ironstone Ranch, Elizabethtown

5:00 - 7:00 pm

Fun new venue!

Register online now or contact judy@abckeystone.org for more information

Wear your favorite plaid shirt, boots and hat!

Food – Prizes – Games – Music2 FREE Drinks from 2015 CORE

Merit Shop Spokesman 14 September 2015

By Bethany Trunk, Houck Services, Inc.; Member of the Young Professionals Committee

Most of us (thankfully) won’t have to solve for ‘x’ again in our natural lives, but there’s a part of that algebraic experience we use every day: problem-solving. Knowing a Pythagorean Theorem may not be considered a necessary skill, but the ability to provide solutions – now, that is essential.

We solve problems so frequently, we usually don’t realize we’re doing it. As natural as it can be, problem-solving is also a skill that can be refined and improved upon. Below are some steps to effectively providing solutions:

Determine the end resultState the desired outcome as simply as possible. For example: “we need to install a new roofing system” or “we need to keep costs in line with this new build.” Stating the problem outright sets a clear goal to help achieve the desired outcome.

Identify the problem(s)Begin with what you know. Start with “the constants” in the equation.

List the constants you know may be problematic. For example:

• Zoning restrictions• Equipment and materials challenges• Construction or repair to facilities in full operation

Do the researchResearch various processes, case studies, testimonials – whatever you can get your hands on that provides relevant information for your scenario. Brainstorm with others whose experience and knowledge you respect. Specifically,

Solve for x.

if you’re a young professional, take advantage of the wealth of wisdom surrounding us.

Factor in variablesAlong with the more obvious problems, you also need to determine the variables. Solve for ‘x.’

Possible variables include:

• Project deadlines• Available crew sizes• Weather

...the list could go on and on.

Deliver solutionsIn our industry, problem-solving is a must. What once may have been a specialty service offering may now be a common provision by other companies looking to expand their range of services. The competition is constantly increasing. More than ever, it’s essential to provide unique solutions to our clients. It comes right down to how we solve for ‘x.’ Do we choose the path of least resistance, or do we think outside of the box, devote time to the situation and offer creative solutions? Anyone can be good at solving problems, but with some concerted effort, we can become problem-solving gurus.

Do's & Don'ts of Social Media for Business

Thursday, September 24

Brought to you by the Young Professionals Committee

4:00 – 5:30 pm Seminar5:30 – 7:00 pm Networking

• How to use social media for business.• What you should and shouldn’t post.• What is effective and what isn’t.

Presented by the social media team at EZSolution, Lancaster

Merit Shop Spokesman 15 September 2015

Young Professionals Spotlight On:

Name: Kimberly WengerTitle: Retirement Plans SpecialistCompany: Polaris Advisors

Q & A1. What role do you play in your organization?

As the retirement plans specialist for Polaris Advisors, I handle all client relationships for employer plans dealing with the firm. I handle all communications between par-ticipants and the firm as well as assisting with requested transactions. In addition, I facilitate preparation for plan reviews, possible plan takeovers and implementation of new plans. I assist in the day to day operations of the plans under the management of Polaris Advisors as well as long term planning regarding changes to plans.

2. Why do you get up and go to work everyday?I go to work every day knowing that I can impact someone’s future. Whether it is encouraging someone to contribute to their employer-sponsored retirement plan or helping someone stay on track, I know that education and encour-agement will help someone obtain their retirement goals.

3. Favorite or inspirational quote? “No one achieves their financial goals by chance. Commit to a goal and act on it.”

Save the Date!Join the ABC Keystone

YOUNG PROFESSIONALSfor the Second Annual

November 14, 2015Clearview Lanes, Mount Joy

All proceeds benefit

Kids’ Chance of PA is a non-profit organization founded in 1997 by professionals who had an affiliation with workers’ compensation in Pennsylvania, attorneys, brokers, underwriters, self-insurers, rehabilitation specialists and nurses interested in helping the young men and women experiencing difficult circumstances due to catastrophic work-related incidents. The mission of Kids’ Chance of PA is to provide scholarship grants for college and vocational education to children of Pennsylvania workers who have been killed or seriously injured in a work-related accident resulting in financial need. The organization is governed by an all-volunteer board and raises scholarship funds through donations from individuals, corporations, foundations, the United Way, annual fundraising events and various organizations that are active in workers’ compensation matters.For over 10 years, Kids’ Chance of PA has proudly made a significant difference in the lives of affected Pennsylvania families by providing scholarship support to help eligible students pursue and achieve their higher education goals.

Construction Skills ShowcaseSaturday, September 26, 2015

12:00 pm – 3:30 pm at ABC KeystoneAn “Open House” for the

Keystone Center for Construction Careers

Featuring…

• Building tours at 12:00 pm• Apprenticeship Craft Competition• Hands-on activities• Informative workshops and panel discussions

Save the Date!

Merit Shop Spokesman 16 September 2015

RGS Associates, Inc. (Lancaster) was contracted by the Department of Veterans Affairs to construct a

new entrance at the Lebanon VA Medical Center, in Lebanon, PA. The new structure will connect Building #1 and Building #104

on the medical center campus. Enhancements will include an exterior vehicular canopy, with

smaller pedestrian canopies for the comfort of the medical center’s patients and visitors.

Additional work includes replacement of an air handler, as well as upgrades to the mechanical systems.

RGS Associates, Inc. is also pleased to announce that Anne Marek, PE has been hired as a Project Engineer. Marek brings almost 10 years of experience in water management and hydraulic systems to the firm. She is responsible for the creation of subdivision and land devel-opment designs and plans for assigned RGS client projects. Marek is a graduate of Messiah College with a Bachelor’s in Mechanical Engineering.

Site Design Concepts (York) is pleased to make the following staffing announcements:

Mike Dietz was hired as a Survey Technician. Mike has more than eight years of land surveying experience. His survey work will include topographic, boundary, aerial mapping control, American Land Title, FEMA elevation certification, building foundation, utility, right of way, facility management, geographic information system (GIS), as-built (record construction) and construction stakeout.

Thomas Englerth was hired as a Business Development Manager. Englerth earned a Bachelor’s in Engineering Technology from Penn State and has over 20 years of licensed experience in land development and client relations.

Douple Agency, Inc. (Ephrata) was recently honored by Erie Insurance with its 2015 Giving Network Agency of the Year Award for outstanding community service. Erie Insurance donated $2,500 to the Good Samaritan Shelter on behalf of the agency. Douple Agency, Inc. supports several non-profits including educational organizations, service organizations and community events.

✧ Member Happenings ✧

Dietz

Englerth

CV Services, Inc. (Mechanicsburg) is pleased to announce the promotion of Penny Seaks to Vice President of Operations. Seaks has been in electrical construction management for 26 years. She has worked for CV Services, Inc. for three years.

Reynolds Enterprises (Harrisburg) is pleased to announce the following new hires:

Donald Holstein was hired as an Estimator/Project Manager representing Reynolds Restoration Services. Donald has many years of experience in the restoration services industry – holding positions as water technician, lead technician, contents supervisor, emergency services coordinator, project manager, and estimator.

William Schaeffer joined Reynolds as an Estimator representing Reynolds Restoration Services at their King of Prussia, PA location. Billy earned a Bachelor’s in History from Temple University and previously held the positions of Operations Manager, Project Manager, and Estimator for a Philadelphia-based restoration company.

Sharon Zerkle was hired as a Project Coordinator. Sharon earned a Bachelor’s in Business Management & Human Resources Management from Rosemont College. She has several years of experience in this field holding Administrative and Training positions.

Keystruct Construction, Inc. (York) is pleased to announce the recent addition of Cherelle Reno to its growing team of professionals. Cherelle joins Keystruct as a Senior Project Manager with nearly 20 years experience in construction s p e c i a l i z i n g i n l a rge co m m e rc i a l construction projects. Cherelle earned a Bachelor’s in Architectural Engineering and Construction Management from the Pennsylvania State University. She is a LEED Accredited Professional and has completed the Associated General Contractors’ BIM Education Program CM-BIM.

Seaks

Marek

Holstein Schaeffer Zerkle

Reno

Merit Shop Spokesman 17 September 2015

Testing the Limits of Insurance Coverage

after an AccidentJeffrey C. Bright, Esq., Harmon & Davies, P.C.

Generally, insurance policies cover “occurrences” or “accidents” that cause bodily injury or property damage. When an accident occurs, the resultant damages can take various forms. There will always be a direct injury. For example, when an insured’s actions cause a person to be injured, a direct damage would be the actual bodily injury suffered by the harmed individual.But what about other, indirect damages caused by an accident? What if the accident delays work for a few weeks—either due to clean-up, safety, or other reasons? And what if the delay causes the project to miss final completion deadlines, thus resulting in liquidated damages being assessed? Depending on the circumstances, the insurer might cover those indirect damages, too. In Mattiola Construction Corporation v. Commercial Union Insurance Company, the Philadelphia County Court of Common Pleas held that the insurer was required to cover liquidated damages assessed by the owner on a project [60 Pa. D.&C.4th 412 (C.P. 2002)]. In Mattiola, a subcontractor accidentally cut structural steel members on a bridge, which resulted in the stoppage of all work on the project. Due to the stoppage of work, the project missed its final deadline, and the owner assessed $75,900.00 in liquidated damages to the general contractor. In turn, the general contractor withheld that amount from the subcontractor.The court held that the subcontractor’s insurer was obligated to pay the liquidated damages, because the stoppage of work and corresponding liquidated damages arose from the property damage. Likewise, in Cincinnati Ins. Co. v. Fab Tech, Inc., the United States District Court for the District of New Hampshire followed this same reasoning [2005 WL 1492377 (2005) (not reported)]. In the Fab Tech case, a tenant was using a building for document storage. The building collapsed, and the tenant incurred expenses to relocate and protect the documents. The court held that the costs of relocation were covered by the negligent party’s insurer, because these costs arose from the “loss of use” of the building.Not all cases will result in coverage being afforded. But, when presented with losses from an accident, it is wise to consult your insurer and an attorney to determine whether indirect damages will be covered. The author is a member of the ABC Keystone Safety Committee and an attorney at Harmon & Davies, P.C; a Lancaster-based law firm that has been a member of ABC Keystone for more than 35 years. The content of this article does not constitute legal advice.

Mid-Atlantic Construction Safety Group Declares $560,000 Member Dividend

Thin profi t margins and high potential for accidents means there’s no room for error in your insurance program. That’s why we created the group dividend program in 1989 - to give construction clients who share similar risks and a proactive safety culture the opportunity to earn money back towards their bottom line. This year the program paid back $560,000 to members which they can use to reinvest in their business. How’s your insurance program working for you?

Over $8,500,000 paid to members since 1989

22 dividends paid over the program’s 25 year history

38% maximum annual dividend potential

Members-only, contractor-specifi c coverage enhancements

Risk Management Insurance Health Benefi tsSurety Bonding Wealth Management HR

717.397.9600 murrayins.com

Another Year...

Another Dividend

Merit Shop Spokesman 18 September 2015

Summer Outdoor MixerTuesday, August 11

John Wright Restaurant, Wrightsville

(L-R) Tracy Williams, Walz Group; Donna Shoff, H.L. Wiker, Inc.; and Laura Gallagher, Harmon & Davies, P.C., were all

smiles at the event.Adam Brown, Wohlsen Construction

Company, proudly showed off his $100 tabletop networking game prize.

(L-R) Jeff Bright, Harmon & Davies, P.C.; Keith Eldredge, Reinsel Kuntz Lesher LLP; and Mike Malinoski, Baker Tilley Virchow

Krause, LLP, enjoyed good conversation on the patio.

Presented by RLS Construction Group

Thanks to all who attended!

Thank you to our sponsors!

Bar Sponsor2015 CORE

Silver SponsorsDavid Miller/Associates, Inc.

Triad Engineering, Inc.

Contact Barbara NOW to be the Title Sponsor of a 2016 event!

Merit Shop Spokesman 19 September 2015

Art Nelson, Associated Products Services, Inc.; Cliff Wilson, Benchmark Construction Co., Inc.; and Doug Dvorchak, Murray Securus, were in good company as the mixer got into full swing.

Competent Person forExcavation and Trenching

Tuesday, September 227:30 am - 2:30 pm at ABC Keystone

Gain hands-on experience using a shear vein, pocket penetrometer

and air quality meter.

The fatality rate for excavation work is 112% higher than the rate for general construction! OSHA requires a competent person be pres-ent at every jobsite.

This course goes beyond the basic awareness level and into the details necessary to create a safe environment for workers.

“It made me aware of things to keep an eye on when working around trenches.”

- Kyle Baylor, R.S. Reidenbaugh Corp.

“...helped me as a competent person iden-tify what hazards are on site to help send all workers home safely at night.”

- Keith Killian, Heim Construction Co., Inc.

Regsiter at www.abckeystone.org

10 new ABC member companies received their plaque and pins at the

Summer Outdoor Mixer

A warm welcome to our new ABC Members!

CH & N Site Construction Inc.Erb Brothers Landscaping, Inc.Fairway Building ProductsFirst Financial GroupOSS Health

River Supply Inc.Smith Elliott Kearns & Company Triad Engineering, Inc.Two Dudes Painting Company WPS Solutions, Inc

Merit Shop Spokesman 20 September 2015

From the CEO Roundtable - Creating Highly Effective Teams

Coach Jeff Witmer

The July session of the CEO Roundtable focused on how to create highly effective teams across all levels of a con-struction company. Today, simply having a team environment is not enough. Creating and executing strategies to en-sure your teams are highly effective, can be done systematically and pays huge dividends to the company. Improved team member engagement, performance, and retention are just a few of the benefits.Here is a four step process to help you get started.

1. Assess – Leadership and team members first assess their current situation. What are the specific, measurable goals that defines team success? What are the critical core values to the company and the individual lead-ers (from CEO to field level) that are non-negotiable? How are we performing as both an organization and individually in the 15 key areas that are critical to team success? Who and what behaviors need to be kept, improved, or stopped?

2. Identify / Prioritize – Key areas for enhancement are iden-tified and prioritized. There are 15 key areas necessary for creating highly effective teams. A few of these key areas are: a. How the team celebrates success (wins)b. Setting expectationsc. Handling setbacksd. Building chemistrye. Recruitment and retentionf. Setting milestones

Excellence in Construction Awards

September/October 2015 ✩ Review list of projects that are completing this year ✩ Notify project team to begin forwarding requested information to you ✩ Safety – collect Toolbox Talk documentation ✩ Capture photos of work in progress / completed project ✩ Obtain reference letters ✩ List ABC Member involvement

November 2015 ✩ Determine final list of projects to submit that meet award criteria (i.e. completion date) ✩ Start compiling information gathered during the year into a draft submission ✩ Develop checklist of award requirements to determine items still needed ✩ AQC Contractor - file digital certificate upon receipt from ABC ✩ Complete Project Narrative no later than 3 weeks prior to submission deadline. ✩ Look for 2016 Entry Form on ABC Keystone website

Mid-April 2016 ✩ Entries are due to the ABC Keystone Chapter office

DATE CHANGE!EIC Awards Gala

will be held Wednesday, October 19, 2016

Eden Resort, Lancaster

2016 SUBMISSION TIMELINE

Merit Shop Spokesman 21 September 2015

Ugly Holiday Sweater MixerPresented by

Register Online now or contact Judy@abckeystone.org for more information

at Tellus 360, Lancaster Limited Tabletops & Sponsorships Available

Prizes for the Ugliest Sweaters Food + Games + Fun!

2 FREE Drinks from 2015 CORE

Tuesday, December 85:00 - 7:00 pm YP’s start at 4:00 pm!

3. Align – After each one of the 15 key areas for highly effective teams is assessed and prioritized, a plan is put into place to align the leadership and team members. Alignment sets the direction, while supporting and en-hancing the company culture. Specific strategies are put in place for each of the 15 key areas.

4. Implement – Implementing the strategies and “making them stick” is done over a period of time, in a focused approach rather than setting multiple priorities. Be certain to build in some early wins for the team, and reas-sess progress on a regular basis.

Most companies operate in a team environment of some sort. Getting to the next level and creating highly effective teams can be done successfully and pays off well for the time invested.

Be sure to join us at the next CEO Roundtable!“A lot of value added resources have been provided in this session!”

- Brad Clubb, Flyway Excavating, Inc.

“Confirmed the importance of continually learning.”

- Bob Whalen, H.B. McClure Company

Thursday, October 22, 20157:30 am – 9:30 am at ABC KeystoneRegister online: www.abckeystone.org

CEO Roundtable Continued

Merit Shop Spokesman 22 September 2015

Bright Lights, Big Savings

By Barry Miller, Meadow Valley Electric/ESCO Security

Have you noticed how many of your competitors have switched to LED lights? Increasingly, companies are choosing to upgrade to LED because of the high cost of energy and maintenance required by their old fixtures. Today’s retrofit projects are regularly seeing annual returns on investment (ROI) of 20-70%. The best returns are typically on outdoor lighting that burns all night, any indoor space where lights are on for more than one work shift, or any area that the existing fixtures are starting to need maintenance such as replacement of lamps or ballasts.

Why LED?Environmentally-friendly LEDs (or Light Emitting Diodes) use semiconductors to transform electricity into light. Recently, substantial technology breakthroughs and cost reductions have made LED lighting an extremely attractive replacement for traditional lighting:

9 Brighter – A significant increase in the lumens (light intensity) per watt that LEDs can deliver means LEDs can replace almost any traditional lighting we use today.

9 Longer Lasting - The useable life expectancies of LEDs are now 20+ years, which greatly exceeds those of traditional light sources.

9 Less Expensive - Costs have come down significantly due to the adoption of technology and scale production.

The Cost of WaitingSeveral factors determine savings, including current lighting, usage, and energy cost. A typical example:

In other words, you lose $300 every month that this LED upgrade is delayed.

Start SavingWhy would anyone be willing to throw away money on outdated, inferior lighting? Common misconceptions include:

• We don’t have the money to pay for it right now.

• Our requirement for a lighting retrofit is a two year payback.

• It’s not in our capital expenditure budget this year, or I don’t want to put debt on the balance sheet.

• Shouldn’t we wait? Isn’t technology still improving and won’t costs continue to come down?

During the Bright Lights, Big Savings Spotlight Seminar on October 8, learn why now is the time to start saving energy and money by switching to LED lighting. MVE Group’s Barry Miller will explain how you can maximize your investment by taking advantage of current incentive programs and financing options, often with no out-of-pocket cost. There is no cost to attend this Spotlight seminar, but registration is required. A light lunch is also included.

Every day more and more results-driven businesses and or-ganizations across the area are discovering that LED light-ing makes them more competitive with better illumination for less cost. You can too.

Bright Lights, Big SavingsOctober 8, 2015

11:30 am – 1:00 pmMember Benefit – No Cost to Attend

Register today at www.abckeystone.org

ABC Logos are FREE for members!

Call 717.653.8106 or Deirdre@abckeystone.org to get yours today!

Both stickers & electronic logos available

Merit Shop Spokesman 23 September 2015

The American Society for Healthcare Engineering of the American Hospital Association (ASHE) education programs aim to advance the knowledge and skills of industry professionals in an effort to foster excellent care, quality service, financial success, and safe work environments. ASHE Certification is critically important if your company does work in the healthcare environment. Save significant time and money by attending training at ABC Keystone!Three offerings in 2016: #1 - Healthcare Construction Certificate (HCC) - January 19 & 20, 2016#2 - Certified Healthcare Constructor CHC Exam Prep Course - Thursday, January 21, 2016#3 - BRAND NEW offering: Certified Healthcare Facility Manager CHFM Exam Review Course - Thursday, January 21, 2016

#1. ASHE Healthcare Construction Certificate (HCC) Program Be among the successful elite in the critical field of healthcare construction!

Tues., January 19, 2016 (8:00 am – 5:00 pm)AND Wed., January 20, 2016 (7:45 am – 3:30 pm)

This training has consistently sold out in the past – don’t delay – register today!This is the original Healthcare Construction Certificate program and the only program that provides contractors with the information and tools they need to work effectively and efficiently in the healthcare environment. Many entities require this certification prior to bidding on a job. You want to establish your worth to your employer and show proof you have been trained to work in a healthcare construction environment. Dubbed the ‘stamp of approval’ by many employers, the ASHE HCC proves to healthcare organizations that you have been properly trained to work in a healthcare construction environment—making you the desirable candidate for the job.The HCC Workshop combines an e-learning program and a two-day seminar that offers education on critical topics in healthcare construction, including: the healthcare planning, design, and construction process; Life Safety Code® compliance; construction risk assessment; mechanical, electrical, and plumbing systems (MEP); medical gas systems; medical technology; communication; and project expectations.You will gain an understanding of the latest compliance issues in healthcare construction, and learn what owners, staff, and patients expect of constructors working in the healthcare environment.Provided with this program:

• Access to the e-learning program• Two-day seminar (Light breakfast and lunch both days)• On-site course materials• Certificate of course completion

Please note: The Healthcare Construction Certificate is not to be confused with a certification and/or designation. The certificate from this program does not require an exam nor does it expire.Intended Audience:

• Contractors• Healthcare facility managers• Construction project managers

You Can be a Part of an Elite Team in Healthcare Construction!

Jo Ann List Gatchell, CEP, Assistant Director of Education

Continued on page 24

Merit Shop Spokesman 24 September 2015

Call us about our Fleet/ Contractor Liquidation Services PA Auction Co. # AY2025/AH1856/VB1159

Many Options for Selling Your Equipment!

Now Accepting Consignments!Truck, Trailer & Construction/Ag/Material Handling Equipment Auction

Friday, October 23rd Marietta, PA 9:00 AMConstruction Equipment, Ag/Material

HandlingSleepers, Daycabs, Dumps, Straight Trucks

Flat/Van/Reefer Trailers, Pickups, Cars, RVs, ATVs

Call Today! 1-866-511-2493 Email Sales@HessAuctioneers.com

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color BrocHure DeaDlIne 9/23

Learn how to:• Articulate factors that are unique to the planning, design, construction, and renovation of healthcare facilities and

implement best practices based on those factors.• Implement plans for providing a safe healthcare environment during construction and renovation of healthcare facilities.• Identify codes and standards compliance issues that are impacted during planning, design, construction, and renovation,

and implement measures to ensure compliance.• Facilitate and effectively participate in communication with the healthcare construction or renovation project team and

stakeholders.

“Noise, dust, and vibrations are a normal part of construction and are generally not a concern for contractors. However, working in the healthcare environment is different than working in other settings as typical construction activities can have an adverse ef-fect on patient care. ASHE’s Healthcare Construction Certificate workshop provides training and real-world examples to prepare contractors for the realities of working in this environment before they arrive on the jobsite.”

- Leo Gehring, CHFM, CHC, FASHE - ASHE Faculty Member

ASHE continued from page 23

Sold out ASHE HCC course in January 2015

Merit Shop Spokesman 25 September 2015

Falls - The Top Killer of Workers on

Construction SitesDon’t become a statistic!

By Jo Ann List Gatchell, CEP, Assistant Director of Education

Falls are the leading cause of worker deaths in construc-tion, and have been for many years.As per OSHA requirements - all employees exposed to fall hazards must receive training. OSHA recognizes that accidents involving falls are generally complex events frequently involving a variety of factors. Consequently, the standard for fall protection deals with both the hu-man and equipment-related issues in protecting workers from fall hazards. For example, employers and employ-ees need to do the following:

• Where protection is required, select fall protec-tion systems appropriate for given situations.

• Use proper construction and installation of safe-ty systems.

• Supervise employees properly.• Use safe work procedures.• Train workers in the proper selection, use, and

maintenance of all protection systems.ABC Keystone will offer “Competent Person for Fall Protection” training on Thursday, November 5, 2015, from 12:30 pm – 5:30 pm. This training provides

the competent person with the safety knowledge needed to confidently identify, plan and manage effective fall prevention and protection strate-gies on the jobsite. OSHA regulations and relevant OSHA interpretations are

integrated into the course content.Obtain the training, knowledge and skills needed so you don’t become another statistic! See you at class on Thursday November 5.“Excellent! Opened my eyes about many things! Very informative! Will be used in all my daily tasks.”

- Daniel J. Laird, Commonwealth fire Protection

“… great opportunity for a group discussion. We worked through a lot of difficult situations on job-sites. Great class!”

- David Brackbill, Paul Risk Associates, Inc.

PA ONE CALL dues are FREE

for ABC Keystone Members!

Mail your invoice:135 Shellyland RoadManheim, PA 17545

or fax: 717.653.6431 and payment will be confirmed.

Merit Shop Spokesman 26 September 2015

Time Management: Making Every Moment Count!

Dave Wauls, Samaritan Business Consulting

In today’s business world we all have multiple responsibilities, but we only have 24 hours in the day. You have to ask yourself, what are you doing with your time and are you being efficient and productive. Here are some thoughts for you to consider:

• How do you spend your time? All of us has a limited number of hours that we work and you must first determine how you currently spend your time. Are you working on priorities? Are you doing tasks you should not be doing? Evaluate how you spend your time and what is taking your time.

• Look for time wasters! Each of us should evaluate the tasks we are doing and find out what is not productive and efficient. Then take steps to rid yourselves of these tasks or responsibilities.

• Establish a goal! Determine what you want to achieve and how much time it will take. Once you make that decision then manage yourself to get the time necessary to achieve your goal.

• Use time management tools - As a business person you have technology tools that can help you save time and then focus on your priorities. Make sure you know how to use your smart phones, computers and software systems to help you use time more efficiently and productively.

• Delegate, Delegate, Delegate! If you are performing tasks that aren’t your responsibility then delegate them to other associates. Build your team by giving others some of the tasks that you are keeping because you like to do them.

• Establish time limits - When you manage your time you are going to estimate how long it should take to perform a task or responsibility. Adhere to your time limits.

• Do not wait - If you wait for meetings to start or wait for someone to start a meeting do not waste that time. Bring something with you to work on so that you are being productive.

These are only a few suggestions. If you would like to learn more, attend the Time Management Training being offered by ABC Keystone.

Time Management: Making Every Moment Count

Friday, September 25, 2015 / 8:00 – 11:00 amRegister by September 18th for early bird discount!

Essentials of Construction Management

September 17, 24, October 1, 8, 15, 22, 29

8:00 – 11:00 am / at ABC Keystone

9 Gain knowledge on pre-construction planning

9 Improve construction documents and record keeping

9 Save time with improved time management skills

9 Learn how to manage project resources

Develop the skills necessary to manage a job

from award of contract to receipt of final payment.

Visit www.abckeystone.org to register

“…it brought to my attention many issues I will deal with as a project manager. It also gave me ideas on how to combat ev-eryday issues associated with my job.”

– Scott McDowell, Garrety Glass, Inc.

Merit Shop Spokesman 27 September 2015

Merit Shop Spokesman 28 September 2015

If you don’t take care of your customers, your competition will!

Are You Providing Quality Customer Service?Dave Wauls, Samaritan Business Consulting

Businesses today know that quality customer service is important, but businesses do not usually pay attention to it. They think people will buy their goods and services even though your employees may not have handled the customer in a pro-fessional manner. Each person in your organization should focus on quality customer service. It is easier to retain a customer than it is to secure new customers.

Consider some of the following to evaluate your quality customer service:

• Evaluate Your Leadership - Do you model good customer service or do you think the customer is always wrong? Your associates will look to you as that role model.

• Establish Expectations - Do you have a list of customer service expectations? You should train your associates on how you want them to treat customers.

• Do You Have Committed Employees? Happy employees will treat customers with respect and they can address customer issues. The question is - do you take care of your employees? If you have unhappy employees, then you are going to have unhappy customers.

• Build Trust - Do your customers know that you will stand by your products and services? Ask your customers how you are doing and are they pleased with the goods and services provided by your organization. Make sure you know that the customers trust your organization and its employees.

• Resolve Customer Issues - Each of us should be willing to address a customer’s concern or issue. They come to us with problems, and we must be willing to listen and make every attempt to satisfy our customers.

• Hire for Customer Service - Your hiring process should include questions that make you feel confident that the person will handle customers professionally. Make sure you are evaluating that new employee in terms of how they will treat your customers.

“This course would benefit everyone in an organization.” - Allen Gehman, Shank Door

“Everybody dealing with customers should attend this seminar.” - Phillip Hurlbert, A & L Doors & Specialties

Join us at ABC Keystone for this interactive “Providing Quality Customer Service” training offering on Friday, October 9, 2015 / 8:00 am – 11:00 am

Register at www.abckeystone.org

717-656-2711 800-669-2711 www.TriangleRefrigeration.com

Merit Shop Spokesman 29 September 2015

Notification of Opportunity to Renew:

U.S. EPA Renovation, Repair, and Painting Rule Renovator Refresher Certification

Do you perform renovation, repair, and painting (RRP) projects that could disturb lead-based paint in homes, child care facilities and pre-schools built before 1978? If you answered “yes,” Federal law requires that any contractor performing reno-vation, repair and painting (RRP) projects that disturb more than six square-feet of interior paint or twenty square-feet of exterior paint OR replacement windows regardless of size and number - in homes, child care facilities and schools built be-fore 1978 MUST be certified and trained to follow specific work practices to prevent lead contamination.

If you were certified under RRP, check your class renewal date. This abbreviated program is required to continue certification. Re-certification is required every five years. ABC Keystone is planning to host:

U.S. EPA Renovation, Repair, and Painting RuleRenovator Refresher Certification

Tuesday, October 6, 20151:00 pm – 5:00 pm / at ABC Keystone

In addition to meeting the certification requirements under this Rule, students will:

Limited to 20 participants due to hands-on activities!

Instructor: Mr. Lynn Stutzman, Cocciardi & Associates, Inc.,

“Coming into this class, I was not aware of all the dangers and precautions about lead paint. I have learned a lot coming here today and look forward to using what I learned on the subject.”

- Derek Gallo, I. Beiler Home Improvements

“Very informative. Lots of good practical information. Enjoyed the hands on demos.”

- Josh Loose, Two Dudes Painting, Inc.

New 5 year certification!

Sign Up Now for

2016

Sponsorship Program6 Levels for Every Budget

Contact Barbara@abckeystone.org orSign up NOW online!

Building Your Business Through Relationships

• Gain a better understanding of the risks associated with lead-based paint.

• Acquire a basic understanding of this Rule and how it differs from HUD requirements.

• Learn how to educate building owners /occupants about lead hazards and associated renovation activities.

• Set up a project area and work in a lead-safe manner.• Clean up after project completion and conduct the “cleaning

verification” process.• Understand documentation and recordkeeping requirements.• Be able to train non-certified workers.

Merit Shop Spokesman 30 September 2015

✧ Workforce Development Opportunities - October 2015 ✧Date Seminar/Course Title Details

October 6

1:00 pm – 5:00 pm

U.S. EPA Renovation, Repair, and Painting Rule Renovator Refresher Certification

Lynn Stutzman, Cocciardi & Associates

Students successfully completing this re-cert course will receive a Reno-vator Certification that is good for five years. This class will ensure that companies meet the certification requirements as a “Renovator Firm.”

Learn more on page 29

October 8

8:00 am – 10:00 am

Bright Lights, Big Savings

Spotlight Seminar - No Cost to Attend

Barry Miller, MVE Group

LED lighting is durable, long-lasting and extremely energy efficient. That makes it one of the easiest ways to save money. Opportunities exist to save even more, including rebates, incentives and other programs. Learn how to maximize your return on your investment and start saving immediately

Learn more on page 22

October 9

8:00 am – 11:00 am

Providing Quality Customer Service

Dave Wauls, Samaritan Business Counseling

Effectively providing quality customer service in your organization:

• Define what quality customer service means to your organization• The four types of customer service• What makes customers upset and how you can prevent that• Verbal and nonverbal communication messages• Dealing with difficult customers

Learn more on page 27

To register online or view additional information, visit: www.abckeystone.org

CONTACT US TODAY FOR MORE INFORMATION ON THEMOST DYNAMIC FOOD SERVICE DEALER IN THE NATION!

www.cfse.biz info@cfse.biz717.392.7363

Lancaster, PA Charlotte, NC Bradenton, FL

EQUIPMENT & DESIGN FOOD SERVICE SUPPLIES TURNKEY SERVICES

Gain an increased understanding of OSHA regulations and standards.

10 - Hour OSHAOctober 27 (7:30 am – 4:30 pm)

& October 28 (7:30 am – 10:30 am)

Two OSHA offerings in 2015

30 - Hour OSHAOctober 27 & 28, November 3 & 13

7:30 am - 4:30 pm each day

“I have a better understanding about safety that I can use on the job.”

- Jordan Tucker, Haller Enterprises

Register at www.abckeystone.org

Merit Shop Spokesman 31 September 2015

✧ Workforce Development Opportunities - October 2015 ✧Date Seminar/Course Title Details

October 13

8:00 am – 10:00 am

Communication for Success: Breaking Down the Barriers – Session I

Jeff Witmer, Action Coach

Ever feel like you just can’t “get through” to the other person? • Learn your communication style and how to morph to the style of

others for success. • Often times it is the communication that causes a failure, not the

strategy. • Learn how to avoid repeating the same communication mistakes.

October 15 One Day - Two Course Offerings for Confined Spaces

Craig Shaffer, Safety Works

TWO HOURS - Update New OSHA Standards: Confined Spaces in Construction / 7:30 am - 9:30 am

FULL COURSE - Confined Space Requirements for Construction (Competent Person) / 7:30 am - 4:30 pm

October 19

8:00 am – 5:00 am

Medical Gas and Vacuum Piping Systems Installers Certification Course

David B. Mohile, Medical Engineering Services, Inc.

This course will consist of training in all facets of medical gas pipeline equipment installation for hospitals, office-based occupancies, nursing homes and other healthcare facilities. Learn proper brazing techniques and requirements for working with medical gas equipment and piping.

October 20 OR 22

1:00 pm – 5:00 pm

Adult AED, CPR, Basic Medic First Aid

Sam Swartz, Visions Safety Products, Inc.

OSHA regulations say in workplaces where serious accidents are possible and your jobsite is more than 3 – 4 minutes away from medical help you must have someone on the site that is First/Aid CPR trained and holds a valid certificate to render first aid (29 CFR 1910.151). Certifications are good for two years! Save both dates - participants will be assigned to one class time only.

October 22

7:30 am – 9:30 am

The Corner Office: An Exclusive CEO Roundtable

Jeff Witmer, Action Coach

• Discuss common challenges and issues.• Share success stories and critical issues impacting results.• Participate in a mastermind group of construction industry leaders.• Build a network of peers with business development potential.

Learn more on page 20

October 27 7:30 am - 4:30 pm

& October 28 7:30 am – 10:00 am

10-Hour OSHA

Craig Shaffer, Safety Works, Inc.

This training covers the business perspective of safety and OSHA construction compliance education and the roles of the competent person. The program will emphasize the identification and control of those hazards that account for 90% of jobsite fatalities (fall, electrical, struck-by & caught in/between) and 75% of OSHA construction fines. Develop hazard identification skills and knowledge to prevent accidents, learn what to do to reduce losses and comply with the law and prevent fines by understanding what OSHA expects before you walk onto the jobsite.

October 27, 28, November 3 & 137:30 am - 4:30 pm

30-Hour OSHA

Craig Shaffer, Safety Works, Inc.

The OSHA-30 represents the “standard” in training for those assigned safety supervision responsibilities. It provides the safety knowledge base attendees will need to confidently fulfill their role as a competent person. This program will emphasize the identification and control of those haz-ards that account for 90% of jobsite fatalities (fall, electrical, struck-by & caught in/between) and 90% of OSHA construction fines, including the top -30 most frequently cited OSHA construction violations. Prevent fines by understanding what OSHA expects before they walk onto the jobsite.

ABC Keystone135 Shellyland RoadManheim, PA 17545-8683

PRSRT STDUS POSTAGEPAIDHARRISBURG, PAPERMIT #533

Pennsylvania • Maryland • Virginia • Washington, D.C.

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