© 2017 Cisco and/or its affiliates. All rights reserved. · Meraki Support Best Practices •...

© 2017 Cisco and/or its affiliates. All rights reserved.

Agenda

Intro – Was ist Meraki 5 Min

Zahlen aus der Cloud 2 Min

Troubleshooting in der IT 5 Min

Troubleshooting mit Cisco Meraki 25 Min

Meraki Support 3 Min

Q&A 5 Min

Zahlen aus der Cloud

>1 300 000 Kundennetze

2B Aktive Clients

Wieso sind wir so erfolgreich?

Problem: Wie betreibe ich meine IT heute?

Wi-Fi

Switch

Security

MDM

Über-

wachung

Aruba / Aerohive /

Extreme

HP/Juniper

Palo Alto / Fortinet

AirWatch/

MobileIron

Various

MR

MS

MX

SM

MV

DashboardPoint SolutionsEdge Network

Data Center

Core

Distribution

Access

Core

Distribution

Access Access

NGFW

RADIUS

AD

DHCP

LDAP

NTP

CA

NAC

WLC

WIPS

MDM

Analytics

RTLS

VPN Guest

VM Hardware

Data Center

Network Management Overlay

DNS

Lösung: Betrieb (und Troubleshooting) mit Meraki

Data

Center

Core

MS425

MS350

Core

MS425

MS350 MS350

NGFW

RADIUS

AD

LDAP

CA

VM HW

Data

Center

DNS

- Network monitoring

- Zero-touch deploy

- Site-to-site VPN

- Network topology

- Location analytics

- L7 traffic analytics

- RF spectrum mgmt

- Air Marshal WIPS

- Guest portals

- MDM / EMM

- SM Sentry

MX600

VPN Conc.

MR53 MR53 MR53

Access DevicesSM

Meraki

Dashboard

Troubleshooting Demo

Troubleshooting Best-Practise (WLAN)

Basic

Advanced

Meraki Support Best Practices

Meraki Support Best Practices

• Available 24 x 7 x 365, the Meraki support team is the SE's best friend in winning and maintaining a happy customer.

• Three ways to contact: Phone (US number +1-415-432-1203), Dashboard (Help > Cases) and email (support@meraki.com)

• Spans across three offices - San Francisco, London and Sydney

• All support engineers are Cisco employees

• Handles over 18,000 cases per month

• Only 1 minute 17 seconds of average hold time

• 40% of cases are closed on the same day, and 75% within a week

• 94% Overall Customer Satisfaction

Noch Fragen?

kilianh@cisco.com

Thank You