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Benchmark Presentation
8/4/10 1
GSBGEN 515.2 Essentials of Strategic CommunicationAnand Ramachandran, Stanford University
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Non-verbal messages dominate communication
Verbal – The content of our talk
Vocal – The delivery of our talk
Non Verbal – What our body indicateswhen we talk
Interpretation
Source: Albert Mehrabian, Silent Messages
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My goal is to help you understand and improve your non –
verbal communication
Topics we will cover:
→ Palm gestures
→ Head gestures
→ Arm Barriers
→ Leg barriers
→ Audience Exercise
→ Questions
Agenda
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Palms can indicate openness, dominance or aggression
Palm gestures
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty Palm faced down -indicates dominance and authority
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty Palm faced down -indicates dominance and authority
Nazi salute - Dominance
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty Palm faced down -indicates dominance and authority
Nazi salute - Dominance
Pointing fingers -
irritating and rude gesture
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty Palm faced down -indicates dominance and authority
Nazi salute - Dominance
Pointing fingers -
irritating and rude gesture
If you are a habitual pointer, bringyour thumb and index fingers
together to lessen impact
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
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Palms can indicate openness, dominance or aggression
Palm gestures
Open palms indicate honesty Palm faced down -indicates dominance and authority
Nazi salute - Dominance
Pointing fingers -
irritating and rude gesture
If you are a habitual pointer, bringyour thumb and index fingers
together to lessen impact
Source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
What does rubbing of your palmsindicate?
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Head gestures help you judge your audience’s interest level
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Source: Allan and Barbara Pease – The definitive book of body language
Head gestures
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Head gestures help you judge your audience’s interest level
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Head up and still - neutral
Source: Allan and Barbara Pease – The definitive book of body language
Head gestures
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Head gestures help you judge your audience’s interest level
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Head up and still - neutral Head down – negative, judgmental
Source: Allan and Barbara Pease – The definitive book of body language
Head gestures
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Head gestures help you judge your audience’s interest level
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Head up and still - neutral
Tilted head indicates interest
Used by women to show interest in men
Head down – negative, judgmental
Source: Allan and Barbara Pease – The definitive book of body language
Head gestures
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Head gestures help you judge your audience’s interest level
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Head up and still - neutral
Tilted head indicates interest
Used by women to show interest in men
Head down – negative, judgmental
Tilting head exposes throat and neck –looks less threatening, submissive
Source: Allan and Barbara Pease – The definitive book of body language
Head gestures
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Crossed arms are indicators of defensiveness
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Arms crossed in an attempt to ‘hide’ from an unfavorable situation
Indicate defensive, negative attitude – when person is unsure or insecure
As children, we start off by hiding behind tables, chairs, mother’s skirts and the hidinghabit never leaves us!
Interpretation
Clenched fists
Clenched teeth
Partial arm barrier
Arm barriers
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The legs can act as barriers as well…
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Similar to crossed arms, leg barriers could suggest negative or defensive attitude
Initial encounters with people may be closed-body and with familiarity becomes open-body
The ankle-lock is a subtler or partial form of arm barrier
Interpretation
Leg barriers
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The legs can act as barriers as well…
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Similar to crossed arms, leg barriers could suggest negative or defensive attitude
Initial encounters with people may be closed-body and with familiarity becomes open-body
The ankle-lock is a subtler or partial form of arm barrier
Interpretation
Leg barriers
Closed body, closed attitude
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The legs can act as barriers as well…
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Similar to crossed arms, leg barriers could suggest negative or defensive attitude
Initial encounters with people may be closed-body and with familiarity becomes open-body
The ankle-lock is a subtler or partial form of arm barrier
Interpretation
Leg barriers
Closed body, closed attitude
Open body, open attitude
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Let’s decipher body language clues!
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Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
Audience Exercise
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Let’s decipher body language clues!
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CompleteNegativity
Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
Audience Exercise
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Let’s decipher body language clues!
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CompleteNegativity
Folder-Acts as barrier
Sunglasses-Hide pupils
Coat-Buttoned
Arms and legs-Defensiveness
Beard-Covers most of face
Image source: Allan Pease, Body Language – How to read other’s thoughts by their gestures
Audience Exercise
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How understanding body language can change our lives…
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• As speakers, understanding our audience’s body language can help usaddress them better
• Our body language can be improved to convey our message better
• Having a better body language can help us receive messages better
Summary
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How understanding body language can change our lives…
8/4/10
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• As speakers, understanding our audience’s body language can help usaddress them better
• Our body language can be improved to convey our message better
• Having a better body language can help us receive messages better
Summary
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