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1.Telefonie mit analog und digital 2.Voice Over IP 3.Telefonkonferenzen 4.Telefax 5.Internet / Intranet 6. Unifield Messaging 7. Automatic Call Distribution 8.Interactive Voice Response 9.Computer Telefony Interegration 10. Skill Based Routing. Inhaltsverzeichnis :. - PowerPoint PPT Presentation
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