Language Courses and Business Seminars 2021The freedom to learn as you please.

Bienvenido Spanish

Velkommen Danish

Bienvenue French

Benvenuti Italian

Tervetuloa Finnish Wëllkomm

Luxemburgish

Welkom Dutch

Arabic

Üdvözlöm Hungarian

Velkominn Icelandic

Xêrhatî Kurdish

Vítejte Czech

Välkommen Swedish

Witamy Polish

Bem-vindo Portuguese

Hoşgeldiniz Turkish

欢迎 Chinese

ようこそ Japanese

Добро пожаловатьRussian

Vitajte Slovakian

Bun venit Romanian

Velkommen Norwegian

Welcome English

Welcome

General | Editorial

Berlitz stands for diversity and equal opportunities.With this in mind, we have made every effort to use gender-neutral language in this catalog.

Mattias SchwarzManaging Director, Berlitz Deutschland GmbH

Your Partner for Rapid Skills Development

This catalog is appearing in an extraordinary year. Never before have so many people, young and old alike, experienced digital learning – for both professional development and personal growth. Virtual instruction, e-learning platforms, podcasts, educational apps, and blended-learning solutions are a welcome extension of face-to-face instruction, offering more individual paths, greater effectiveness, and more diverse learning experiences.

Berlitz is pleased to see this development. We have been a learning organization for more than 140 years, continuously optimizing our offerings. Why? We want our customers to reach their objectives as efficiently as possible – all while utilizing the Berlitz Method®, which is flexible, fast, and hands-on.

And at Berlitz, digitalization is already part of our present, not our future. To facilitate greater flexibility in learning, for more than 20 years we have been offering instruction in virtual class-rooms, making us e-learning pioneers. Since last year, children have even been learning programming languages in the Berlitz Digital School.

As a highly competent provider of learning solutions, we can work with you to offer training in any format you wish. Berlitz will deliver your training online, on site at your company, or in our classrooms; as group courses or individual instruction. And these formats can be mixed and matched as you desire.

Our new catalog showcases this entire range of possibilities, with our seminars and courses in the areas of language skills, intercultural skills, and management skills. We work with human resources departments as a creative and committed partner for professional development and training tailored to workplace needs. Since 2017, we have also been offering our assistance in the increasingly important recruitment of skilled international employees.

I hope you enjoy exploring our catalog and discovering the courses that are right for you. The Berlitz team stands ready to help you reach your continuing education goals. Because at Berlitz, we are passionate about developing skills effectively.

At Berlitz, digital learning formats belong to the present, not the future.

Witamy Polish

Velkommen Norwegian

Gen

eral

3

General | Contents

General3 Editorial

4 Contents

6 A New Learning Experience

8 The Berlitz Difference

10 Award-winning Expertise

11 Commitment to Diversity

12 The Berlitz Skill Areas

13 Training Case Study: International Assignment in India

14 Managed Training Services

15 Berlitz Training Evaluation System

16 Stages of In-House Training

17 Tailored Content

18 State Funding

20 New! Berlitz International Professional Placement Services

23 The World of Business Seminars

23 Berlitz Business Instructors

24 The Berlitz Seminar Portfolio

25 New! E-learning with Video Lectures

Language Skills26 Overview

27 The World of Languages

28 Four Steps to Your Language Course

Four Steps to Your Language Course1. Core Product30 The Berlitz Method®

31 Berlitz Levels and CEFR

32 Student Portal

33 Reports

34 Berlitz Language Instructors

35 Intercultural Competence

2. FormatTrainer-led Group Instruction

36 Face-to-face: Individual Instruction

37 Face-to-face: Total Immersion® Intensive Individual Instruction

38 Live Online: Individual Instruction in the Berlitz Virtual Classroom

39 Live Online: Individual Instruction by Phone or Skype

41 Combination of Individual Instruction and Independent Study

Trainer-led Group Instruction

42 Face-to-face: Corporate Group Courses

43 Face-to-face: Open Group Courses

44 Face-to-face: Business English Workshops

46 Face-to-face: Specialized German Language Courses

48 Live Online: Group Instruction in the Berlitz Virtual Classroom

Independent Study

52 New! Berlitz Flex with Live Coaching56 CyberTeachers E-Learning Platform

3. Services58 Personalized Implementation

59 Course Content and Areas of Focus

4. Additional Services60 Berlitz Tests for the Assessment

of Language Skills

61 Language Exams and Certificates

62 Berlitz Study Abroad

Language Programs for Kids and Teens64 Overview

65 Face-to-face: Language Courses at the Berlitz Center

66 Face-to-face: Language Camps for Companies

67 Face-to-face: Language Camps for Kids and Teens

68 Live Online: Individual and Group Language Courses

69 New! Programming Classes: Berlitz Digital School

Intercultural Skills70 Overview

71 Our Strength: Intercultural Skills

72 Cultural Navigator®

75 Cultural Orientations Approach™

International Assignments76 Intercultural Training for Expatriates

77 Repatriation Coaching

78 Safety Training for Business Travelers and Expatriates

Intercultural Collaboration and Corporate Culture81 Intercultural Competence Workshop

81 Successful Collaboration with…

82 Berlitz Business Instructors

4

General | Contents

106 Impactful Business Visualization

106 New! Meeting Design and Facilitation107 New! Emotional Intelligence107 Conflict Management

108 Assert Yourself with Confidence

108 Self-Guidance for More Efficiency

109 Dealing with Change

Sales and Customer Management111 Professional Negotiations

Positive Workplace Mindset112 Stress Management

112 Resilience at Work

113 Mindfulness

Organizational Development114 Our Expertise in

Systemic Organizational Development

115 Individual Coaching

Virtual Seminars116 Virtual Seminars

117 Berlitz Online Live Seminars

118 Berlitz Business Instructors

Useful Information122 Berlitz Centers Worldwide

124 Your Berlitz Centers in Germany

126 Some of Our Clients

127 What Our Customers Say About Berlitz

128 The Berlitz Foundation

130 Credits

Management and Leadership Skills

86 Overview

87 Skills for Success

Leadership and Management88 Our Career Development Programs

for Your Leadership Success

89 New to Leadership

89 Lateral Leadership

90 Hybrid Leadership

90 Successful Team Leadership

91 Leading Virtual Teams

91 Effective Change Management

92 New! Leading Diverse Teams93 New! Coaching Tools for Leaders

Working on Projects94 Project Methods and Tools

94 Working on International Projects

Working in Teams95 Team Culture Analysis

95 Successful Teamwork

96 Collaboration in Agile Teams

96 New! Working in Diverse Teams97 Feedback in Teams

Communication98 Feedback

98 Peer Group Advice

99 Business Storytelling

99 On-Point Business Communication

100 Efficient Communication

100 Appreciative Communication

101 New! Communication as a Key Competency

Soft Skills and Professional Competencies103 Managing Yourself and Your Time

103 New! Digital Productivity and Organization104 Problem-Solving and Decision-Making

104 Creativity as a Key Competency

105 Creating Effective Presentations

105 Presenting with Confidence

Gen

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5

General | A New Learning Experience

Are You Ready for a New Learning Experience?

Berlitz is offering you a completely new learning experience in 2021. We use simple yardsticks for this: your goals, your budget, and of course your time. Because we know that you want your employees to be able to transfer what they’ve learned in training to the workplace as quickly as possible. So all Berlitz training solutions are built around the effective acquisition of new competencies.

Language courses, intercultural assessments, leadership programs, relocation training, culture management, change projects, business skills, seminars, coaching, and special in-house training programs – for a maximum return on your training investment, we combine the best training formats to create a holistic solution that is tailored to you and your company. Our Berlitz team of advisors and our qualified, experienced instructors in each field are by your side.

We are motivated by your success.

What’s the best path for you and your needs?

Let’s find the answer together.

Why Choose Just One When You Can Enjoy the Best of All Worlds?

At Berlitz, we don’t just have a wide range of communication courses in the fields of language skills, management and leadership skills, and intercultural skills. We also offer an equally diverse selection of flexible formats to help you reach your goal.

What sets us apart: all our training formats are personalized, interconnected, and designed to complement each other, so employees have flexible options. For instance, they can switch between face-to-face instruction at the company or a Berlitz Center and Live Online units that are not tied to a specific location. Phases of independent study through e-learning round out our innovative approach to hybrid learning. Benefit from this mix of training methods and foster a new, modern culture of learning in your company.

Training formats

Skill areas

Self-guided learning

Face-to-face instruction

Live Online

Inter- cultural

competence

Languages Business skills

Gen

eral

General | The Berlitz Difference

What Sets Berlitz Apart?

We could fill a lot of pages writing about the unique concept that makes our courses so successful. Or we could just come straight to the point in four simple phrases: At Berlitz, learning is more effective, more flexible, faster, and has a higher degree of practical relevance. Find out more at www.berlitz.de/whyberlitz.

FastFast acquisition of new skills Our course content is tailored to the individual goals of our participants, so you can make rapid progress in your communication abilities and apply what you have learned immediately.

Effective Effective learning technique for maximum progressThe Berlitz Method® is an intensive and goal- oriented learning technique that targets rapid progress and is based on authentic professional and social contexts.

FlexibleFlexible and tailored training options Berlitz offers tailored content and maximum flexibility through its live and online courses. So you and your team can achieve your personal continuing education goals – any time, any place.

Practical Real-world content for global challenges Berlitz combines language skills with intercultural understanding and other business competencies. This high degree of practical relevance gives you an edge – for maximum return on your investment.

There has never been a better time to achieve your continuing education goals – with Berlitz.

Gen

eral

Have You Already Placed Your Trust in Our Expertise?

For more than 140 years, we have been applying our substantial expertise, experience, and capacity for innovation to help you achieve your goals – as a renowned language school and a successful seminar provider. Or to put it simply, as a supplier of wide-ranging solutions tailored precisely to your needs. When it comes to the planning, implementation, and evaluation of continuing education measures for your company, you benefit from the passion and dedication of our team.

Berlitz stands for the highest quality in all areas.

Each year we help more than 73,000 people in Germany reach their continuing education goals.Our customers

We are currently a continuing edu-cation partner to more than 4,000 corporate customers in Germany.Corporate customers

More than 10,000 Berlitz employees worldwide work with passion to ensure your success.Dedicated team

You’ll find 450 Berlitz Centers across the globe, of which more than 50 are in Germany.

Berlitz locations

A successful provider of continuing education since we were founded in 1878.

Our experience

General | Award-winning Expertise

Since 2006, our work has been continuously certified under the ISO 9001 quality management system.Certified quality

As a trailblazer, we have been offering our customers virtual courses for 20 years now.

Digital learning

You will enjoy the same high stan-dard of instruction in the more than 70 countries where Berlitz operates.

Global standards

General | Commitment to Diversity

Diversity CharterBerlitz is a signatory to the German Charta der Vielfalt (Diversity Charter), showing our commitment to an organizational culture that does not tolerate prejudice and is characterized by mutual respect and appreciation. Because diversity means opportunity.

The Berlitz FoundationThe Berlitz Foundation is actively working to achieve a world in which every child has access to education – opening up opportunities for a positive future. Find out more about the Berlitz Foundation on pages 128 and 129.

Global understandingBerlitz programs are helping people communicate with each other across the globe. Because we believe that learning a foreign language and developing an understanding of other cultures enriches your life.

Equal opportunitiesAt Berlitz, talent, know-how, and a passion for languages and culture are what count. Just as we open up new paths for our customers through continuing education, we foster the talents of our own employees by provi-ding them with professional development opportunities.

Lifelong learningBerlitz offers courses for every generation, from kids as young as four to senior citizens. Because we firmly believe that people never stop learning.

The Berlitz Commitment to Diversity

Gen

eral

The Berlitz Skill Areas

Skills to the power of threeWe know that communication is what brings people together. So it is our unequivocal goal to improve your communication skills – through our language courses, intercultural workshops, and business seminars. At Berlitz, we offer comprehensive solutions from a single source. With our proven Berlitz Method, professional instructors, and practice-oriented expertise, we cover all aspects of the three skill areas – language, intercultural, and management and leadership – optimally preparing you to master all the challenges you face on the job.

Understand and communicate

Our goal: Teaching you precisely the language skills you need for your professional

success.

Project strength and confidence

Our goal: Through the right attitude, personal presence,

and cutting-edge communication and work instruments, we empower you to act more effectively and prepare you for the future.

Enjoy success worldwide

Our goal: By expanding your intercultural competence and sensitivity, we help lay the foundation for your success across the globe.

General | The Berlitz Skill Areas

Management and Leadership Skills

Language Skills

Communication know-how from a

single source

Intercultural Skills

12

Allg

emei

nes

Case study: Sending an employee to India

General | Training Case Study: International Assignment in India

Training Case Study: International Assignment in India

The challenge: Relocate a manager to IndiaCompanies send their employees abroad for many good reasons – such as overseeing international projects and customers on site, providing support to global subsidiaries, or promoting intercultural collaboration. But what is really needed when one of your managers has to travel to India to lead a new team on the ground?

The solution: A modular training concept with elements from our three skill areasLanguage skills are obviously a key success factor when you send employees to India. Future professional challenges – such as negotiations and meetings conducted in English – are also addressed through the Berlitz language classes. And to successfully live and work in India, your managers also need to develop intercultural skills. This means being aware of their own cultural values and the differences between their own and other cultures (in this case, Indian) so they can deal with the new environment and interact appropriately with others. In addition to face-to-face instruction, managers can take advantage of the online support provided by our Cultural Navigator® platform featuring the Cultural Orientations Indicator®. Our seminars in the area of intercultural skills are also tailored to individual needs – from courses on Successful Collaboration with India to our Intercultural Training for Expatriates seminar, which is also supplemented by safety training. Face-to-face and online training courses in the fields of team management and (international) leadership skills, as well as communication and management coaching during the first few weeks, serve to strengthen management and leadership skills. We also offer all of our seminars in English, allowing your managers to work on important language skills at the same time. And thanks to our global presence, the training can be continued without interruption after your employees arrive in India.

Are you looking to integrate Indian employees into your team in Germany? We can also apply our three skill areas to support you in the onboarding of new employees in Germany.

Lang

uage

s

Face

- to

-fac

e Individual English instruction

Business EnglishCEFR B2

Business English workshop

Meetings in English

Individual English instruction

Business EnglishCEFR B2

E-le

arni

ng

Assessment of language skills

CyberTeachers E-Learning Platform + Individual instruction by telephone/Skype

Live

Onl

ine

Continued training in the Berlitz Virtual Classroom

Inte

rcul

tura

l

Face

- to

-fac

e Face-to-face seminar Successful Collaboration with India/ Intercultural Training for Expatriates

Safety Training for Business Travelers

and Expatriates India 3-hour safety and se-curity training module

E-le

arni

ng Cultural Orientations Indicator®

assessment

Cultural Navigator® Learning path International Assignment

Cultural Navigator® Learning path Working in a New Country

Cultural Navigator® Learning path

Doing Business in India

Cultural Navigator® Info

What Are You Doing Today?

Virt

ual

Cultural Orientations Indicator® debrief

Man

agem

ent/

Lead

ersh

ip

Face

- to

-fac

e

Face-to-face seminar Team Culture Analysis

E-le

arni

ng Cultural Navigator® Learning path

Phases of Team Development

Virt

ual

Online Live Seminar

Coaching Tools for Leaders

Online Live Seminar Delegation Toolbox

Instruction in Germany Instruction in India

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eral

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General | Managed Training Services

Managed Training Services

Your continuing education program in good handsWhether your company needs multiple training courses in Germany or across national borders in different locations around the world, we can manage the entire coordination and administration of your continuing education set-up. We would be happy to work directly with your learning management system (LMS) or online on a website specially developed for you. Or you can use the Berlitz continuing education portal, a platform that gives your employees access to a wide range of courses and professional development options in the language, intercultural, and leadership and management skill areas – all perfectly adapted to the wishes and needs of your company. Classic face-to-face courses can be seamlessly combined with e-learning modules developed specifically for you or with externally purchased tools, resulting in an engaging learning experience that results in lasting progress. A broad variety of options is available.

Automated registration options, discussion forums, and digital feedback forms with automatic scoring save you time and money and tangibly boost the efficiency of your personnel development initiatives.

Overall concept Organization

Instruments & tools Reporting

Communication

IT & data privacy

Everything you need for your continuing education program

General | Berlitz Training Evaluation System

Planning

EvaluationImp

lemen

tatio

nTraining

Evaluation System

Berlitz Training Evaluation System

Move in the right direction With the Berlitz training evaluation system, your courses can be organized down to the smallest detail, from planning and implementation to final evaluation.

We work with you to analyze the specific needs of the training group and set realistic goals to achieve the desired learning results. Optimum implementation of the training program is ensured through our internal quality processes, which include – as defined in our ISO 9001 certification – an approach based on the principles of the Berlitz Method®, our uniform educational processes, and continuous reporting systems.

The Berlitz training evaluation system allows you to assess the success of the program. Online reporting means that key figures are at your disposal at all times.

Planning Implementation Evaluation

Proc

esse

s

• Assessment of needs • Placement and target

setting • Defining concept and

curriculum • Incorporating corporate

objectives • Budgeting • Ensuring ROI through

careful planning

• Kick-off event for all participants: communication of content, methods, and aims

• Ongoing support from pedagogical supervisors

• Regular evaluations of learning progress with participants

• Feedback sessions with HR development team

• Evaluation and analysis of targets

• Assessment of skills acquired

• Reporting • Review of long-term

gains • Appraisal with HR

development team

Tool

s

• Recruitment guidelines • Training standards • Uniform system of levels • Assessment sheets • Customer website

• Customized curriculum for specific needs

• Trainer guidelines • Participant documentation • Feedback forms • Educational reports • Online reporting

• Participant feedback forms

• Final tests • Certificates • Analysis of participant

attendance

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General | Stages of In-House Training

What our customers say about Berlitz:“Berlitz is an important partner offering professional continuing education courses for our employees in the fields of languages, soft skills, and methodology. They always give us competent advice. The content and format of the courses allow us to meet our employees’ individual training needs.”

Christina Seiler Human Resources Management ACONEXT Stuttgart GmbH

Stages of In-House Training

Successful training simply involves moreAn intensive preparation phase and comprehensive follow-up are as important as the training itself. Our team supports you throughout all of the stages – providing personal, integrated, and professional assistance. You can rest assured that you will receive services tailored to your company’s needs, resulting in lasting success.

We will also be happy to help you with internal communications related to our training program, from course announcements to the evaluation of feedback surveys. You may even benefit greatly from entrusting your entire continuing education process to Berlitz. Please see our managed training services on page 14.

The entire process is always adapted to suit your needs and requirements.

An example of a typical training process

Follow-up

Consulting/planning

Evaluation and reporting (training evaluation system)

Certificate/ confirmation of

participation

Analysis of target achievement

Recommendations for subsequent

training

Needs analysis and selection of

participants

Assessment of language skills and definition of goals

Definition of training formats

Customized design of learning

content/programs

Implementation of training courses/teaching assistance

Preparation

Creation of group plan

Sending training documents

Kick-off event

Organization of all training courses

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General | Tailored Content

Tailored Content

Course content tailored to your company’s needsOur courses and seminars use materials that are perfectly tailored to your goals, your employees’ prior knowledge, and the chosen language – usually a blend of the following: • Berlitz teaching materials (print and digital) • Outside materials • Company-specific materials

Content can be customized to meet all defined requirements • Course content can be coordinated with your company’s decision-makers, with support provided by our experts • Your employees complete a questionnaire in advance; the training concept can then be modified if required • Development of the training concept can include a tailored in-house solution if required

Maximum flexibility of course content and learning goals

It doesn’t get more hands-on than this: Case studies from your daily business and company-specific terminology are integrated into your training concept.

Incr

easi

ng c

usto

miz

atio

n

Newly developed course content and materials

100 percent customization

Berlitz teaching materials

+ customized additional materials

Berlitz teaching materials

+ outside materials

Berlitz teaching materials

extensive portfolio of materials for many industries and sectors

What our customers say about Berlitz:“We have been working productively with Berlitz for several years now. What began as employee training in German as a Foreign Language and Business English has over the years grown into an established program in all our offices in Germany. New employees in particular participate in our language classes shortly after joining us. Berlitz is also a flexible partner when it comes to customized solutions and adaptations, as well as slightly more unconventional requests. Our successful collaboration has recently expanded to include NVIDIA’s European locations. We benefit greatly from the international presence and experience of Berlitz.”

Iris LangeSenior HR BPNVIDIA GmbH

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General | State Funding

State Funding

Continuing education that pays off for you and your teamRegular continuing education courses safeguard your competitiveness and open up new opportunities in the globalized economy. In keeping with the times, the German government offers companies and employees a variety of subsidy programs for training at all levels.

Is your company looking to take advantage of these subsidies? Select Berlitz as your continuing education partner and enjoy the following benefits: • Large selection of courses

You can select from a wide range of courses tailored to proficiency levels and professional focus. • Flexible instruction from a single source

Berlitz offers both language courses and business seminars aimed at the development of professional skills. Our face-to-face and Live Online training formats offer you maximum flexibility in how they are conducted, providing real added value.

Collaboration that pays off for you

State funding

Language instruction

Business seminars

Face-to-face

Live Online

General | State Funding

Our training options:

German for Professional Purposes program for foreign employees and apprentices (BAMF-subsidized) • Upon request, Germany’s Federal Office for Migration and Refugees (BAMF) will cover 50 percent of the

costs when foreign employees participate in a module of the German for Professional Purposes program. • Participation is free of charge for apprentices and low-income employees.

Training Opportunities Act (QCG, formerly WeGebAU) • Attractive subsidies for companies of all sizes • Many Berlitz language courses eligible for subsidies • Amount of funding depends on the size of the company

Educational leave • One week of paid leave • Available in all German states except for Saxony and Bavaria • Effective language instruction using the unique Berlitz Method® • For English, German, French, Spanish, and Italian

Education bonus • Once per calendar year, employees can have up to 50 percent of their course fees (maximum 500 euros)

subsidized by the government. • The requirement is that they are employed for at least 15 hours per week and that their taxable annual

income equals a maximum of 20,000 euros (40,000 euros for married couples). • Can be applied to Berlitz language courses and business seminars

Funding options offered by individual German states All groups of employees are eligible for subsidized training, including experts and managers. The programs have different requirements and levels of funding depending on the state in question. • Education check: Subsidy programs in the German states of Brandenburg, Bremen, Mecklenburg-West Pomerania,

North Rhine-Westphalia, and Saxony • Continuing education bonus in Hamburg • Continuing education in Lower Saxony (WiN) • QualiScheck in Rhineland-Palatinate • Continuing education bonus in Schleswig-Holstein

Berlitz is a certified provider for the implementation of the subsidized programs. Benefit from our experience – we will discuss your requirements and work with you to determine which courses are best suited to you and your continuing education goals. Subsidies are also available in connection with short-time work programs – please contact us for more information.

Good to know:Set up an appointment today for a free consultation. Contact your Berlitz team at +49 (0)69 666 089 1000 or foerdermittel@berlitz.de.

Further information can also be found online at www.berlitz.de/subsidized.

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General | Berlitz International Professional Placement Services

New! Berlitz International Professional Placement Services

Work with us to find the best people to fill your job openingsGermany is an attractive country for immigration and is experiencing a lack of qualified professionals and apprentices in almost every sector. The German Federal Government is aware of this problem. It has improved immigration opportunities for skilled workers from countries outside the EU (third countries) by passing the Immigration Act for Skilled Workers (FEG), which has been in force since March 1, 2020.

Berlitz helps you find the right skilled personnel in other countries, give them language and intercultural training, and integrate them successfully in your company. To do this, we collaborate with numerous trade associations and partners to offer professional service from a single source.

Advice, training, placement – an overview of our services • Extensive individual consultation, including on state subsidies • Assistance in the selection, recruitment, and placement of skilled personnel for your company • Coordination between your company, the employees, and the responsible government agencies • Provision of German courses starting in the country of origin and continuing in Germany

(on site in local Berlitz Centers, as Live Online courses, or as blended learning) • Exam preparation and external certificate testing, e.g. from telc or the Goethe Institute • Instruction in relevant intercultural skills

We offer your company placement services for:

Applicants interested in undergoing vocational training

in Germany

Specialists with a university education from

outside of Germany

Specialists with vocational training completed outside

of Germany

Our services are primarily aimed at these sectors:

Engineering ITNursingMedicine

Manual trades LogisticsHotels, restaurants, and catering

20

General | Berlitz International Professional Placement Services

What our customers say about Berlitz:“With Berlitz, we are holding three German for Nursing Professionals courses for 37 nurses on site in Mexico. Upon completion, the participants will work as nurses caring for the elderly here in Berlin. We would like to warmly thank Berlitz for the competent assistance and flexible organization. Even though the situation around the globe was new and challenging for everyone at times, we always found a good solution together. Our most important responsibility is of course making sure that the participants continue to be motivated and receive support and the highest quality of instruction. We are very happy that Berlitz is on the job!”

Antje Bollinger and Madlen Franz Vivantes Forum für Senioren GmbH

All courses

can also be

conducted

online!

The advantages of Berlitz international professional placement servicesProven expertise • Expertise in all training formats: face-to-face instruction, distance learning, and blended learning • Experience in teaching German for professional purposes • Know-how in applying for subsidies for German courses

Standardized methodology • Berlitz Method®: communicative teaching approach used around the world • Uniform quality assurance and monitoring of progress • Qualified instructors trained in teaching methods

Reliable management and coordination • Experience in planning and implementing international projects • A central point of contact in Germany for all processes • Berlitz Deutschland GmbH as contractor

Meet our service partner: VISABEE VISABEE is a full-service agency for people coming to Germany from abroad. An innovative online portal brings together skilled personnel and vocational training applicants – from countries outside the European Union in particular – with German employers. The service not only includes the digital application process, but also personal relocation support in cooperation with attorneys and Berlitz.

Example of a Berlitz German course focusing on a specific field: German for Nursing ProfessionalsWhen it comes to the integration of non-German nursing staff, preparation for a German language exam, or advanced language training focusing on nursing, traditional language instruction does not suffice. Berlitz offers you practice-based instruction that not only teaches the basics of the language, but also important professional vocabulary, workplace communication, and intercultural skills.

Content • Planning, carrying out, documenting, and evaluating patient care • Giving instructions and advice and holding discussions • Participating in medical diagnoses and therapy • Providing care and assistance to elderly individuals • Legal and institutional parameters of nursing work • Assisting with quality assurance measures in nursing

For more German courses, please see page 46.

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Communication barriers... …cause productivity losses in companies of $62.4 million per year, according to studies. This is one reason that our solutions focus on the overlaps between languages, cultures, and other communication skills.

General | The World of Business Seminars | Berlitz Business Instructors

The World of Business Seminars

Business excellence for the global workplaceDigitalization, new ways of working, and increasing mobility have made the world large and complex in some ways, and very small and close in others. This makes successful communication and collaboration a question of attitude. Intercultural skills are becoming a key competency at all levels of the hierarchy.

With sound intercultural knowledge and a judicious mix of conventional and agile skills, managers and employees can master global challenges. Open-mindedness, professionalism, and a values-based approach are crucial to the success of companies. In our seminars, we work with participants to help them build a successful professional future based on their outlook, individual behavior, personal presence, persuasiveness, and methodological strengths.

We offer you tailored continuing education solutions for national and international contexts in the following areas: intercultural skills, leadership and management, working on projects, working in teams, soft skills, professional skills, sales and customer management, and positive workplace mindset. We would also be happy to assist you with the organizational development of your company and with individual coaching.

We offer our diverse portfolio of seminars as face-to-face courses as well as virtual seminars. All continuing education courses can be found starting on page 70.

Do you have training needs that are not covered by the areas listed? We’re sure we can find a solution for you – contact us today!

Berlitz Business Instructors

Highly qualified experts for training success Berlitz offers an extensive global network of instructors. All our trainers have one thing in common – they are experts in their fields with extensive training and consulting experience with national and international clients. In addition to their professional expertise, they also bring solid methodical competencies, helping them provide participants with a high level of interaction and success.

How we ensure our business instructors meet quality standards: • Multi-stage selection process • Supervision and ongoing feedback

What sets our business instructors apart: • Extensive national and international professional experience • Certification in continuing education fields such as training, moderation, coaching, agile methods,

and assessment • Continuing education in areas relevant to fields taught • Certification as a Cultural Orientations Practitioner® based on the Cultural Orientations Approach™ (COA™)

and the Cultural Orientations Model™ (COM™)

We introduce you to several of our Berlitz instructors for intercultural skills starting on page 82. Selected instructors for management and leadership skills can be found starting on page 118.

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General | The Berlitz Seminar Portfolio

The Berlitz Seminar Portfolio

Continuing education exactly the way you want it – face-to-face or virtualAt Berlitz, you will always find the right training format for your needs. Simply select from the following successful formats: face-to-face instruction at the location of your choice, virtual courses, e-learning – or the best continuing education mix with our blended-learning options. As a general rule, each seminar topic can be booked as flexible, face-to-face training for your company and combined with other offerings. Many courses from our portfolio can also be taught as a virtual version on a web-based learning platform. Please contact us to find out how we can offer your desired topic in a virtual format.

In-house seminars: Single- or multi-day continuing education coursesYou choose the topic, focal points, venue, and time of the seminar. Our in-house seminars last a day or longer, depending on how much depth you prefer. All our in-house seminars can be conducted in English upon request. Our corporate customer advisors and training development team will be happy to discuss your needs and advise you on seminar concepts. Learning success is further boosted by the use of case studies and specialist terminology from your organization. For more details on the in-house seminar structure, please turn to page 16.

Shorties: Gain valuable momentum in just four hoursThe majority of our seminar topics can also be booked as four-hour mini-seminars, which we call Shorties. They offer an ideal way to provide fresh momentum, boost motivation, and work your way into a complex topic. The content is aimed primarily at actual business practices and can be applied on the job right away.

Berlitz Online Live Seminars: Intensive, virtual instruction in real time Our Berlitz Online Live Seminars are ideal when your team is spread across different locations or is working from home. They are short, concise, and interactive – and teach all of the essentials. These seminars are a more affordable alternative to our Shorties and are not tied to a specific location. We offer them in virtual classrooms as open lessons or in-house seminars with flexible schedules. More information on the Berlitz Online Live Seminars can be found starting on page 117.

Organizational development: When your company is facing complex changesWe firmly believe that an organization can only change when leaders and employees are also on board. This is where our concepts for organizational development and the fostering of a learning organization come into play. Organizational development is a planned, long-term development and change process that extends throughout the entire organization. We will be happy to put together a tailored action plan to advise and guide your company through the change process. For more information, please turn to page 114.

Coaching: Reach your personal goalsWorking with a coach in a one-on-one dialog helps you reflect on your questions, develop new points of view, gain a clear perspective, mobilize new resources, and be well prepared for an important situation or new role. It also provides you with a safe space to sound out new plans of action. An overview of situations and target groups that can benefit from our coaching can be found on page 115.

E-learning: Virtual instruction at your own paceWhen employees need to work on special, defined learning content independently and remotely, e-learning is the training format of choice. Take advantage of the Cultural Navigator®, our intercultural learning platform, or the e-learning courses offered by our business partner Pink University. A detailed description of our inter-cultural learning platform can be found starting on page 72. For more information on Pink University, please see the next page.

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General | E-learning with Video Lectures

Introducing a New Berlitz Seminar Module: E-learning with Video Lectures

Try it as a stand-alone or blended-learning solutionBerlitz is offering a new learning format, available now: e-learning with video lectures – video-based, multimedia, interactive sessions. These short training modules have a lasting impact on the learning process. The educational videos are also fun, flexible, and convenient to use on any mobile device. With our video lectures, you can learn new skills and brush up on your knowledge whenever you like.

Our main areas of focus • Agility • Communication • Leadership • Soft skills • Sales

Benefits • Self-guided learning at your own pace • High production values and educational quality • Learning nuggets available immediately and flexibly • Continuous development of new, in-demand content • Combination of face-to-face and virtual courses results in lasting learning progress

E-learning content – it’s all in the mix • Acted scenes provide a connection to your workplace reality • Presenters and renowned experts lead learners through the video lecture, delivering important information

and sharing valuable expertise • Animated instructional films vividly illustrate academically grounded models, theories, and contexts • Fun exercises and transfer activities help you apply what you’ve learned and make learning a pleasure • In-depth lessons provide important additional information and summaries • Progress check and certificate

An e-learning session with several modules lasts between 45 and 60 minutes.

Would you like to achieve even more lasting progress? Book e-learning sessions in combination with face-to-face or virtual instruction, for example to refresh what you’ve learned after your course is finished.

Berlitz is a partner of Pink University, an innovative e-learning provider founded in 2011 that has won multiple awards. Its main focus lies in educational development and the high-quality production of video-based, interactive training media.

Example of a blended-learning module to boost learning retention: Leading Virtual Teams

E-learning 8 weeks after the seminar

4 weeks after the seminar

Berlitz Online Live Seminar E-learning

Virtual Teams – Communication

Virtual Teams – Building Motivation

and Trust

Leading Virtual Teams

Gen

eral

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27 The World of Languages

28 Four Steps to Your Language Course

Four Steps to Your Language Course1. Core Product30 The Berlitz Method®

31 Berlitz Levels and CEFR

32 Student Portal

33 Reports

34 Berlitz Language Instructors

35 Intercultural Competence

2. FormatTrainer-led Group Instruction

36 Face-to-face: Individual Instruction

37 Face-to-face: Total Immersion® Intensive Individual Instruction

38 Live Online: Individual Instruction in the Berlitz Virtual Classroom

39 Live Online: Individual Instruction by Phone or Skype

41 Combination of Individual Instruction and Independent Study

Trainer-led Group Instruction

42 Face-to-face: Corporate Group Courses

43 Face-to-face: Open Group Courses

44 Face-to-face: Business English Workshops

46 Face-to-face: Specialized German Language Courses

48 Live Online: Group Instruction in the Berlitz Virtual Classroom

Independent Study

52 New! Berlitz Flex with Live Coaching56 CyberTeachers E-Learning Platform

3. Services58 Personalized Implementation

59 Course Content and Areas of Focus

4. Additional Services60 Berlitz Tests for the Assessment of Language Skills

61 Language Exams and Certificates

62 Berlitz Study Abroad

Language Programs for Kids and Teens64 Overview

65 Face-to-face: Language Courses at the Berlitz Center

66 Face-to-face: Language Camps for Companies

67 Face-to-face: Language Camps for Kids and Teens

68 Live Online: Individual and Group Language Courses

69 New! Programming Classes: Berlitz Digital School

Language Skills

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Language Skills | The World of Languages

The World of Languages

Language instruction – RedefinedIt is a widely known fact that the German economy is heavily export-oriented. It is estimated that nine out of ten industrial enterprises in Germany maintain important ties abroad. The figure for the service sector is only marginally lower. And business across borders is founded on global communication.

This is why having a strong command of a foreign language has been a key career qualification for some time now. Berlitz has just the right portfolio to meet your personal language learning requirements and develop the skills you need for the global market.

Four steps, one goal – Boosting your language skillsTo meet your goals, we consult with you in an optimally structured and transparent manner. What language do you need? What training format best suits your requirements? And which Berlitz services, or additional services, would also be useful to you? On the following page, you’ll learn how to find the perfect language instruction for you – in just four steps!

Maximum efficiency – Because time is preciousOur unique learning methods and quality of instruction, specific course content tailored precisely to your needs, and a clearly defined training plan with integrated live and online elements all come together to help you reach your goals quickly. A Berlitz advisor is at your side throughout the entire continuing education process and reports on individual progress.

The search is over – Language instruction just for you As one of the world’s leading providers of language services, our wide-ranging course offerings and formats mean that we can meet your exact language learning needs. We offer instruction in the most commonly learned foreign languages in all training formats. With many formats, like individual language instruction and corporate group courses, we even offer all actively spoken languages. Instruction is offered from Berlitz Level 1 to 10, or CEFR A1 to C2.

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Language Skills | Four steps to your language course

Four steps to your language course

Select the training format that suits your needs:

Instructor-led Independent Study

CyberTeachers e-learning platform

Individual instruction

Group course

New!Berlitz Flex

with live coaching(blended learning)

• Face-to-face • Live Online • Combination of face-to-face

and Live Online instruction

Select the language you wish to learn – you’ll always benefit from these Berlitz advantages:

• Berlitz Method® for maximum learning progress

• Berlitz Levels and CEFR for accurate comparability

• Student portal for holistic learning

• Reports for a structured overview

• Berlitz language instruc-tors for more interaction

• Intercultural training for international skills

1Core product

2Format

Select services for even more tailored language instruction:

• Customization: duration, location, intensity

• Focal topics

Select additional services for a more comprehensive learning experience:

• Language exams and certificates

• Study abroad

• Cultural e-learning

• Intercultural seminars

• Soft-skill courses and coaching

• Virtual seminars

3Services

4Additional

services

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Language Skills | Core Product | The Berlitz Method®

The Berlitz Method®

Experience that keeps up with the times The Berlitz Method® has been at the heart of all Berlitz language instruction since 1878, and has gained worldwide popularity for its effectiveness in achieving learning goals. It has been continuously developed and perfected in line with the latest linguistic research. Today, for instance, our courses include an individual needs analysis, digital course materials, and Live Online and e-learning options.

You always learn a new language in a natural fashion. This means that in your Berlitz course, you’ll only speak and hear your target language – just as authentic and vibrant as a stay in the country where it is spoken. Instruction always centers on your experience, needs, and language-learning goals.

Has this piqued your interest? We answer all the most important questions about the Berlitz Method® below. But it’s even better to experience its many advantages for yourself in a language course.

What will my language course focus on? Listening, reading, writing, and speaking. At Berlitz, you will always practice all four language skill areas. Reading and writing are actively integrated into the lessons so that the course resembles a workshop, with a focus on active speaking. Communication takes place not only with your instructor, but also with the other participants – entirely in the target language, of course. The language is taught through simulations and role-playing of real-life situations.

How is my course structured? The learning process is divided into several phases. You’ll start with controlled practice phases in which you are corrected more frequently by your instructor so you can work on your pronunciation and accuracy. In the next phases, the aim is to put what you have learned into practice and to work on speaking freely. During this time, the instructor does not interrupt you with corrections, but instead offers feedback after the activity has been completed. This sort of practice in speaking freely – even with mistakes – is important to improving your fluency while at the same time breaking down inhibitions about speaking the foreign language.

How do I learn grammar at Berlitz?If you want to speak a language, you don’t necessarily have to learn all the grammar rules by heart – what’s important is using them correctly when you talk. This is why you will always practice grammar in a linguistic and topic-specific context and internalize what you have learned through structured application.

How do I make the greatest amount of progress? The three most valuable tips we can give you are: • Make sure you remain positive and stay persistent in your goal of perfecting your language skills • Attend your course regularly and participate actively • Don’t be afraid to make mistakes – it’s the only way you’ll learn

For additional information and a video on the Berlitz Method®, please go to www.berlitz.de/method.

What our customers say about Berlitz:“We have worked with Berlitz as a partner in our internal human resources development since 2009. For SAP, Berlitz develops standardized training concepts and materials, coordinates all aspects of training administration, and is currently conducting seminars at 38 locations in 25 countries in German, English, Spanish, Hebrew, and French. Berlitz has proven to be an extremely reliable global training partner, providing high quality in planning and implementation while at the same time reacting quickly and flexibly to new requirements. In our work with Berlitz, we highly appreciate their team’s customer focus and smooth communication. We look forward to our continued collaboration, which will surely expand to new topics and locations.”

Christoph LiedtkeSAP SE

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Language Skills | Core Product | Berlitz Levels and CEFR

Berlitz Levels and CEFR

Standard definitions for language skillsThe Council of Europe’s Common European Framework of Reference for Languages (CEFR) defines different levels of language proficiency to make the learning of languages and evaluation of language skills more transparent and easier to compare. These CEFR levels correspond to the ten Berlitz levels.

Berlitz Level 1/CEFR A1: Your language skills are sufficient to make yourself understood with questions and answers in simple everyday situations.

Berlitz Level 2/CEFR A2.1: You possess basic skills in the language and can conduct simple conversations in at least one tense.

Berlitz Level 3/CEFR A2.2: You can follow the gist of a conversation on familiar subjects. You can initiate, maintain, and end a conversation and discuss a range of topics.

Berlitz Level 4/CEFR A2.3: You can understand information on familiar subjects in the relevant context and can hold a conversation on a range of general subjects.

Berlitz Level 5/CEFR B1.1: You can hold a conversation and describe things in a coherent manner. You can ask and respond to questions in the workplace. You can understand all sentence structures.

Berlitz Level 6/CEFR B1.2: You can communicate effortlessly in a variety of professional and personal situations using a variety of expressions.

Berlitz Level 7/CEFR B1.3: You can express views and defend them in discussions. You can handle challenging professional situations and also use the language in complex contexts.

Berlitz Level 8/CEFR B2.1: You can communicate efficiently and correctly in challenging activities and situations and participate in discussions in all environments. You can express yourself in a nuanced manner.

Berlitz Level 9/CEFR B2.2: You can communicate in detail and use targeted expressions to add nuance to discussions on complex topics.

Berlitz Level 10/CEFR C1/C2: You can express yourself at an extremely high linguistic level, virtually on a par with a native speaker.

Functional Ability

Intermediate Ability

Upper Intermediate Ability

Advanced Ability

Professional Ability

A2.1A2.2

A2.3B1.1

B1.2B1.3

B2.1B2.2

C1/C2

2 3 4 5 6 7 8 9 10

14 – 15 16 – 17 18 19 – 20 21 – 22 23 – 24 25 – 27 28 – 29 30+

Berlitz Level

CyberTeachers Online Score

CEFRA1

1

0 – 13

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Language Skills | Core Product | Student Portal

Student Portal

Language learning doesn’t stop when the course is over The longer people engage with the foreign language, the greater their progress will be. This is why Berlitz has developed a new student portal for preparation and follow-up to language instruction – online, interactive, and available around the clock.

Based on your personal learning path, which provides a step-for-step description of all of the program’s content, digital training material and a variety of online exercises are available for each chapter.

Your personal learning path with options for more in-depth exploration of the course content

Detailed mapping of your personal learning progress Advanced content for every lesson

Benefits of the Berlitz Student Portal • Personal learning path provides a comprehensive overview of the program • Interactive training material for the entire course • Supplementary online exercises optimized for mobile use • Detailed overview of your learning progress • Online final exam to test your knowledge

(at least 90 percent of the online exercises have to be completed) • Download function for all materials to allow offline practice as needed

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Language Skills | Core Product | Reports

Reports

Tracking learner progressA language course is a long-term, goal- and result-oriented investment for your company. That’s why it’s important for staff responsible for training to be kept informed about the progress of each participant throughout the course.

With our reporting tool, you have online access to all key performance indicators at all times, which serve as a valuable monitoring tool for you and for us. This makes it possible to provide additional support if necessary, adjust learning strategies, and set new priorities – ensuring the success of your continuing education program.

Benefits of the Berlitz reporting tool • All important progress parameters for each employee • Online, transparent, and available in just a few clicks • Clearly divided into overall progress and detailed reports • Always up to date throughout the entire course • Conforms to your specific data privacy policy • Available as a separate tool or as part of the Berlitz Training Evaluation System (see page 15)

The online reporting tool for a participant in the Berlitz Virtual Classroom

What our customers say about Berlitz:“We have been pleased to work with Berlitz for more than six years in building our employees’ language skills. Thanks to the thorough preliminary discussions, the participants receive instruction that is tailored to their needs – including specialized professional language. We very much appreciate having Berlitz as a central point of contact for organizing the training.”

Ilona MettmannCorporate Human Resources, Carl Zeiss AG

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Language Skills | Core Product | Berlitz Language Instructors

Berlitz Language Instructors

Interaction with our experienced, native-speaker Berlitz language instructors opens the door to successOne essential component of our language courses is the interaction and communication with the Berlitz instructors. We firmly believe that a good instructor plays a key role in your motivation and your learning progress.

This is why Berlitz sets the highest possible standards for its language instructors. Initial training and continuing education for our teachers is an integral part of our quality management certification under DIN standard ISO 9001.

• Recruitment inside and outside of Germany

• Professional backgrounds, primarily in business

• Intercultural expertise

• Intensive training in: • The Berlitz Method® • Course materials • Teaching methods • Classroom management

• Teaching qualifications: • Special University of Cambridge trainer certification series • Certified expertise and skills in the principles and practice

of language teaching

• Quality assurance by local pedagogical teams

• Regular classroom observation for quality assurance purposes

Berlitz instructors for virtual language programs: Additional training and qualificationsA special training format means special teaching requirements. So all instructors who conduct virtual language courses offer special skills.

• Communicating in a virtual space

• Providing an interactive and motivating learning environment

• Using technology (whiteboard, tools for participants, webcam)

What our customers say about Berlitz:“We have been working with Berlitz for more than seven years now and it has been a very good experience. Not only does Berlitz offer instruction by native speakers, but our employees have a large say in determining the learning content. This approach means that individual training needs are met. We wouldn’t hesitate to recommend Berlitz to others.” Andrea ChiamuleraSenior Manager Corporate UniversitySoftware AG

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Language Skills | Core Product | Intercultural Competence

Intercultural Competence

Because it’s not just what you say, but how you say it Speaking the same language as the person sitting across from you is a good start. But cultural understanding takes you a step further, letting you communicate respectfully and effectively. It has been shown that culturally aware teams are more able to build sincere and trusting relationships with customers, avoid misunderstandings, and work successfully across national boundaries.

That’s why Berlitz combines languages with intercultural understanding – not only as an integral part of every Berlitz language course, but also through additional services that you can book with us, all from a single source.

Build intercultural expertise

Integrated with language instruction Short, topic-related lessons during and between the language-learning sessions create a deeper understanding of intercultural requirements.

Supplemental e-learning or seminarOur Cultural Navigator® e-learning platform (see description starting on page 72) provides a fast-track introduction to working with people of different cultures. Our Berlitz seminars (starting on page 70) also cover the most important topics related to intercultural collaboration.

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Language Skills | Format | Trainer-led Individual Instruction | Face-to-face

Individual Instruction

It is great to have your instructor’s full attentionIf your priority is to achieve your language-learning goals as quickly as possible, Berlitz individual instruction offers customized solutions. Your learning adviser will work with you to determine the content, learning speed, and course times that best suit your schedule and professional needs.

You can choose between the following formats:

• Individual Instruction Premium: The ultimate freedom. You enjoy full flexibility with regard to the number of lessons, timetable, and length of contract.

• Individual Instruction Compact: Intensive and plannable. In at least 20 units of training a week, you learn your chosen language at scheduled times and at an attractive price.

• Individual Instruction Happy Hour: Enjoy especially affordable instruction at select times. Take your class at the Berlitz Center during a specific window (e.g. at lunchtime or on Saturdays) and enjoy a discount on the regular price.

Content • Job-related, real-world content • Curricula from many industries • Targeted building and expansion of vocabulary • Specific topics and tailored content:

The focus of instruction can be selected according to your requirements, be it everyday language skills, business language, or industry-specific content. Please also see page 59. Upon request, the content can also be completely customized for your company. Turn to page 17 to learn more.

Benefits • Available in all actively spoken languages • Participant speaks for a very high proportion of the time • Rapid learning progress • Individual timetable • Incorporation of learner experiences

What our customers say about Berlitz:“In Berlitz, we are pleased to have a reliable and flexible partner at our side. The individual support provided by Berlitz and the broad portfolio of training formats enable us to offer the right learning concept for each of our employees. Efficiency and enjoyment of the training are guaranteed. We were also won over by the highly competent native-speaker instructors. We are looking forward to further collaboration with Berlitz and are convinced that we have found the perfect match for our WEPA language courses.”

Julia HartzschHR Development Business PartnerWEPA Produktion GmbH & Co. KG

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Language Skills | Format | Trainer-led Individual Instruction | Face-to-face

Total Immersion® Intensive Individual Instruction

Maximum progress in the shortest time possibleFor the most rapid language progress possible, Berlitz worked with the psychology institute at McGill University in Montreal to develop a special program: Total Immersion®. The concept is based on regular individual instruction, made significantly more effective by more hours of instruction and greater intensity. The goal is to be able to conduct advanced conversations in the new language after just a few weeks.

To this end, the course days are clearly structured – typically with individual instruction in the morning, a business lunch with small talk in a real-life environment, periods of independent study, and discussion sessions with two Berlitz instructors. You will find a sample timetable for the Berlitz Study Abroad Total Immersion® program in London on page 62.

Concept • Intensive instruction with 12 daily lessons, 60 sessions per week • Individually tailored duration of 1 to 6 weeks • Daily business lunch plus one lesson with two language instructors • Available at all language levels in all actively spoken languages • Accurate and confident communication in the foreign language within a few weeks • Ideal for mastering language challenges swiftly

What our customers say about Berlitz:“The Total Immersion program helped me to get a condensed and intense learning experience which accelerated my confidence and comfort with the German language. The continuity that this experience offers is useful in maintaining focus. I would recommend this to someone who finds it difficult to main-tain continuity and focus on German language learning due to work and family reasons, and needs additional confidence in speaking the language.”

Riju MukhopadhyaySAP SE

Three Questions For…

Interview with Tabeah Törner, Berlitz corporate customer advisor

What precisely makes Total Immersion® so effective?To put it simply, our customers receive a lot of knowledge in a particularly intensive form. With nine hours of language training, the days are highly focused, and the variety of learning elements prevents boredom and ensures that the participant’s motivation remains high. After a very short time you start thinking in the target language – and sometimes even dreaming in it, as some participants have told me. This is our goal.

Where does the Total Immersion® program take place?It is always deliberately held away from the participant’s workplace in order to create space and peace and quiet for the foreign language. We offer a pleasant and varied learning environment at the Berlitz Center in question, and lunch is eaten together in one of the nearby restaurants.

Who is the typical participant for this program?There is no typical participant; we have had customers from every sector and a wide range of positions. What they all have in common is the goal of making rapid and tangible language progress – sometimes as a matter of necessity, because they are going on an international assignment, for example.

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Language Skills | Format | Trainer-led Individual Instruction | Live Online

Digital training material for every course

Individual Instruction in the Berlitz Virtual Classroom

One-on-one language instruction with extra flexibilityImagine being able to enjoy all the benefits of Berlitz individual instruction without leaving the office or setting foot outside your front door. The Berlitz Virtual Classroom makes it possible. You can use your tablet, laptop, PC, or smartphone to log in from any place in the world you have an internet connection, and communicate with your native-speaker Berlitz instructor in real time.

The personalized, tailored content is identical to that offered during face-to-face individual instruction – you can even take part in a hybrid form of training that allows you to switch between the two formats as desired. But we don’t simply use the innovative technology to offer you maximum flexibility when it comes to the location of your instruction. A whole raft of practical tools like personal learning paths, lesson recording, and application sharing is also available to boost your language-learning progress.

Personal learning path for a customized training experienceWorking with our team of advisors, you define topics and create a personal learning path that matches your individual requirements and goals. Based on this, we put together your training program. You can select from a broad spectrum of business- and industry-specific topics to help you meet a wide array of professional challenges. The platform offers you full transparency regarding your progress – what topics have you already completed and what still lies ahead? The topics can always be adapted to your current needs.

It’s easy to do your follow-up exercises online or download them as PDFs to print if you would prefer to work offline for some time after your language instruction.

Benefits • Face-to-face instruction in a virtual learning environment not tied to a specific location • Proven Berlitz quality with a native-speaker instructor • For maximum progress, you speak for at least 50 percent of the lesson • Tailored content and personal learning path • Online practice area with numerous additional exercises before and after the

live language instruction • Virtual tools and lesson recordings for preparation and follow-up • Available in more than 40 languages

Good to know:You will find detailed information on all features of the Berlitz Virtual Classroom under the description of our group courses starting on page 48. More information on the Berlitz Virtual Classroom and direct booking options is available at www.berlitz.de/bvc-en.

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Language Skills | Format | Trainer-led Individual Instruction | Live Online

What our customers say about Berlitz:“When selecting a partner to work with, we pay attention to top quality – we rely on strong partners. And we found such a strong partner in Berlitz: our collaboration has been marked by a high degree of professionalism, flexibility in terms of learning formats, and solution-oriented advice and coordination. In the Virtual Classroom, we are using a modern and attractive learning format and are keeping our finger on the pulse of the times – for the benefit of our employees.”

Pfeifer & Langen GmbH & Co. KG

Individual Instruction by Telephone/Skype

Language instruction that’s live and on pointAre you facing a last-minute meeting with English-speaking business partners? Or an important teleconference in French? Do you have a new client in Spain? There are all sorts of reasons to target specific foreign language skills. Our solution? Individual instruction over the phone or Skype.

Across the globe, a team of language instructors is there to offer you phone- or Skype-based individual instruction whenever you need it – 24 hours a day, seven days a week. You can conveniently book 30-, 60- or 90-minute sessions online in a few clicks using our reservation system. It couldn’t be simpler!

Benefits • Individual language teaching wherever you are • Available in English, Spanish, French, Italian, and German • Flexible, 24/7 course booking – sessions can be re-booked up to 6 hours before the scheduled start • Available on mobile phone, landline, or Skype • Tailored content from 218 professions and 20 industries; customized material can be integrated • Orientation session at the start of the course • Virtual whiteboard for communicating with the instructor • Lesson report – individual feedback sent by email after every session • Perfect-match function for maximum performance: Select your preferred instructor profile,

for example male or female, American or British English, etc.

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Learning without limits......is the approach we take for all Berlitz courses. Because we believe that the best continuing education program for your company is not a single, fixed format, but is determined entirely by your needs and goals.

Language Skills | Format | Combination of Individual Instruction and Independent Study

Combination of Individual Instruction and Independent Study

Live language instruction and e-learning in customized seminars Available around the clock, our flexible CyberTeachers e-learning platform (please see the detailed description starting on page 56) has shown itself to be the perfect supplement to individual instruction. Berlitz lets you mix and match CyberTeachers, the Berlitz Virtual Classroom, live phone/Skype lessons, and face-to-face lessons with a Berlitz language instructor. The course content is perfectly coordinated, and quick and lasting progress is guaranteed.

Benefits • Available in English, Spanish, French, and German • Program tailored to your individual needs • Combination of individual language instruction and phases of independent study • Complementary course content and methods • Number of online sessions and live lessons can be varied • Different packages available

Duration: 6 months

Training activities per week: 2 individual instruction sessions by phone/Skype + 2 CyberTeachers e-lessons

Learning objective: At least one Berlitz level

Example: “One-on-One” training package

Includes: • Individual assistance from the support team • Online placement test and needs analysis • Support for ad hoc topics (presentations,

emails, phone calls, negotiations)

Additional combinations – also available for groups: Other combinations can be booked according to your requirements and learning goals, such as the CyberTeachers e-learning platform in combination with Live Online or face-to-face instruction, in the form of individual or group instruction. We will be happy to advise you.

Who is this course format for?The training package above combines the greatest degree of flexibility with individual instruction and targeted content. It is suitable for all learners who don’t have a lot of time in their day for a language course and need an instructor who is always there for them. The interesting and varied online exercises support the learning process.

Individual Instruction by Telephone/Skype 40 lessons

CyberTeachers E-Learning Platform 6-month license for 40 e-lessons+

• Unlimited use of tools and exercises (e.g. SOS Teacher for correcting texts)

• Pronunciation trainer • Final exam and certificate

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Language Skills | Format | Trainer-led Group Instruction | Face-to-face

Corporate Group Courses

Shared success for your employeesOur corporate group courses are an effective way of targeting the development of several employees’ language skills. Take advantage of all the benefits of our comprehensive training evaluation system, starting with a precise assessment of needs and continuing through the definition of individual content and placement tests, all the way to a detailed evaluation of participants’ progress.

You can choose from the following course options:

• Corporate Group Premium with a maximum of ten participants. The course is entirely flexible to meet your needs; the number of lessons and timetable can be arranged as required. There is no fixed contract length.

• Corporate Group Compact with a maximum of six participants. Employees learn the foreign language according to a predetermined timetable. This option is an affordable alternative to the Corporate Group Premium course.

Content • Job-related, real-world content such as business correspondence by email, telephone calls,

communicating in meetings, presentations, etc. • Targeted building and expansion of vocabulary • Typical business expressions and phrases • Curricula from many industries • Specific topics and tailored content:

The focus of instruction can be selected according to your requirements, be it everyday language skills, business language, or industry-specific topics. Please also see page 59. Upon request, the content can also be completely customized for your company. Turn to page 17 to learn more.

Benefits • Available in all actively spoken languages • Learning pace and dynamics tailored to the course participants • Comprehensive training evaluation system • Instruction either at the Berlitz Center or on your company premises

Service package for every employee • Individual needs analysis • Oral assessment interview, upon request a written online placement test • Kick-off event at the start of the course • Documentation of each course unit, progress reports for each participant • Berlitz level tests and certificates • Comprehensive training evaluation system:

• Reports on all training activities • Development of a group plan based on entry level and target • Overview of participants and attendance reports • Course statistics, learning progress quantification, and target attainment analysis • Budget monitoring • Collection and evaluation of feedback

Good to know:There are 40 Berlitz corporate customer advisors throughout Germany who are available to advise you free of charge – they will even come to your business premises if you wish. Simply contact your local Berlitz Center. For contact details, please turn to pages 124 and 125.

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Language Skills | Format | Trainer-led Group Instruction | Face-to-face

Open Group Courses

Learning is easier togetherDo you learn best in a group with other people? In Berlitz group courses, you will meet like-minded participants who motivate each other and have fun with the language. Attractive rates make Berlitz group courses a great option for those who like to learn with others.

Regular lessons at your Berlitz Center will allow you to achieve your personal language goal easily and rapidly. Our small groups are made up of participants at similar levels of proficiency, which helps motivate them and allows them to communicate on an equal footing. At every center throughout Germany, Berlitz offers you group courses with different areas of focus and a variety of lengths.

You can choose between the following formats:

• Intensive group instruction with four to six participants. Small groups, huge success! Available as evening courses once or twice a week, or as intensive courses with daily lessons.

• Semi-private course with two participants. Get talking! In this format, you work with just one other participant and your Berlitz instructor for a more intensive and personalized learning experience.

Content • Content for beginners to advanced learners in accordance with the course booked • Focus on general or business language • Targeted building and expansion of vocabulary • Internalization of grammatical structures • Practice with authentic everyday situations • Key terms, phrases, and colloquial expressions

Benefits • For English, German, French, Spanish, and Italian • Small groups and participants at similar levels of proficiency • Motivating group dynamics • Attractive rates • Many courses can be recognized as educational leave

What our customers say about Berlitz:“Berlitz tailors its wide array of language learning options to our requirements and assists and advises us professionally at all times, at both the planning stage and the instruction stage. And when challenges arise, they also always find a solution. Our participants are impressed by the quality of the instructors.”

Anna RöserL’Oréal Deutschland GmbH

Good to know:You can also book open group courses in our Virtual Classroom, so you can participate no matter where you are. Live Online instruction is also available in Dutch, Russian, Portuguese, Norwegian, and Swedish, More information on our virtual group courses can be found starting on page 48.

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Business English Workshops

When a specific English-language problem needs resolving or you want to focus on certain topics, the Berlitz Business English workshops are the ideal alternative to our regular language courses.

Working in small groups or one-on-one, the participants learn precisely the topics that match their language needs and goals. This might take the form of a two-day intensive course or could be spread over a longer period. Interactive exercises, role-playing, and simulated situations guarantee lasting language success.

We offer a large number of specialized courses for you to choose from. Upon request, course content can also be tailored to your company’s specific needs.

A small selection of our workshop topics is presented on these pages.

Even more effective in combination:We recommend combining periodic continuing education workshops with our e-learning and blended- learning programs. This ensures that the newly acquired language skills remain active and viable in the long term. For more on our virtual individual instruction, please turn to page 38; more information on our virtual group courses can be found starting on page 48.

Business English Workshops for Key Qualifications

Daily business is not always about major projects, but supposedly minor tasks. So it is important to get the little things right. Our workshops ensure that your employees make a confident impression and continue to develop important soft skills.

English for MeetingsMeetings have their own culture and often their own specific dynamics as well. This workshop aims to equip you with the language skills necessary to participate in important international meetings and to enable you to hold professional discussions of your own. When all these elements are in place, meetings can even be fun!

English at the OfficeA good knowledge of English is becoming increasingly important for professional success. Whether an international contact is coming for a visit, you have to arrange meetings, or you need to communicate by phone or email, your language skills will determine your success or failure. This intensive workshop will help you quickly build a foundation of valuable Business English skills.

Many additional English topics for key qualifications are available upon request, including: • English for Business Small Talk • English for Emails • English for Negotiations

• English for Presentations • English for Telephoning

Language Skills | Format | Trainer-led Group Instruction | Face-to-face

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Business English Workshops for Your Department

Professionals who want to build and maintain international business relationships have to focus on a lot of details. Experience has taught us the most important questions and conversational situations encountered in business, and these form the focus of these courses. We offer specialized content for many different departments, based on authentic professional practice.

English for Human ResourcesEmployees in HR departments and employment agencies learn English tailored to their sector while giving their own careers a boost. You will learn and practice the professional vocabulary and phrases that you need to communicate with more confidence in English and better motivate others.

English for SalesInternational purchasing and sales staff make a significant contribution to the company with their negotiating skills. Good language skills give you confidence and are a prerequisite to successfully communicating your expertise.

Many additional English topics for departments are available upon request, including: • English for Finance and Accounting • English for Customer Service • English for Marketing and Advertising

Business English Workshops for Your Industry

Every industry has its own rules. So it is all the more important that this know-how is correctly communicated in a foreign language. We provide you with the necessary knowledge, using case studies to help you practice for the many challenges of your profession. We will be pleased to organize a suitable course for your industry.

English for Legal ProfessionalsUse authentic case studies from corporate law, labor law, copyright law, contract law, and bankruptcy law to build your legal language skills. We will hone your ability to understand, research, and document legal problems in English and work on your contract drafting skills.

English for IT ProfessionalsMany terms and processes in the IT sector already have standard English names. In our workshop, we will focus on supplementing this specific store of words with technical terms, expressions, and vocabulary that will let you express yourself confidently in English in typical professional IT situations – regardless of whether you work in software development, project management, or the service sector.

English instruction for a variety of industries is avail