Seminar Hcl

8/8/2019 Seminar Hcl

1/29

JOB

SATISFACTION OFEMPLOYEES IN

HCL


2/29

The HCL Enterprise is one of India's largest electronics, computingand information technology company. HCL headquartered at Noida,near Delhi, the company comprises two publicly listed Indiancompanies, HCL Technologies and HCL Info systems.

HCL was founded in 1976 by Shiv Nadar, Arjun Malhotra, SubhashArora, Ajai Chowdhry, DS Puri, & Yogesh Vaidya. HCL was focusedon addressing the IT hardware market in India.


3/29

SHIV NADAR

Founder - HCLChairman & Chief Strategy Officer - HCL Technologies

At a time when India had a total of 250 computers, Shiv Nadar led

a young team which believed in and bet on the growth of the ITindustry. Shiv Nadar firmly believes that, "If you want to empower

people, give them the tools. There is enough entrepreneurship in

the country to take care of the rest." He is quick to grasp new

opportunities, select a team to transform his ideas into reality and

delegate the project to competent professionals.


4/29

. HCL has stayed a true Pioneer of Modern Computing. HCL now

employs over 71,000 professionals, with a global presence in 20 countries

and a pan India presence across over 500 locations. HCL's business spansIT Hardware manufacturing & distribution, System Integration,

Technology & Software services, Business Process Outsourcing, and

Infrastructure Management.

AWARDS

In January 2005 Shiv Nadar received the CNBC Business Excellence

award from the Prime Minister of India. In February 2005 he was listed by

"India Today" in the Power List of India's leaders from all walks of life, for

building a global IT Enterprise.


5/29

.More recently, Shiv Nadar received the Ernst & Young Entrepreneur of the

Year Award 2007 in the Services' category for being "a doyen of the Indian

IT industry and perhaps its chief architect". The University of Madrasawarded him an Honorary Doctorate Degree in Science .

Shiv Nadar received the Padma Bhushan Award - the third highest civilian

honor given by the President of India - in January 2008, in recognition of not

just his contribution to trade & industry in India but also his deep

commitment to public good.


6/29

. Ajai Chowdhry

Co-Founder ,Chairman & CEO - HCL Infosystems

An engineer by training, Ajai Chowdhry is one of the six founder members of

HCL, Indias leading Technology and IT Enterprise. HCL, Indias original

IT garage start-up founded in 1976, is today a US$ 5.0 billion Global

Enterprise.

Ajai Chowdhry has recently been conferred the DATAQUEST IT Man of

the Year 2007Award.


7/29

HCL CDC (INFOSYSTEM)

HCL CDC is also the part ofHCL infosystem Ltd.

As the fountainhead of the most significant pursuit of human mind

(IT), HCL strongly believes, "Only a Leader can transform you into a

Leader". HCL CDC is a formalization of this experience

VISION & MISSION:

"Together we create the enterprises of tomorrow".

"To provide world-class information technology solutions and services in

order to enable our customers to serve their customers better".


8/29

JOB SATISFACTIONJob satisfaction is an individuals emotional reaction to the job itself.

It is his attitude towards his job.

Definitions:

Job satisfaction is a general attitude towards ones job: the

difference between the amount of reward workers receive and the

amount they believe they should receive. -P. RobbinsJob satisfaction is the amount of pleasure or contentment associated

with a job. If you like your job intensely, you will experience high

job satisfaction. If you dislike your job intensely, you will

experience job dissatisfaction. -By Andrew J Du Brins

Job satisfaction defines as The amount of over all positive affect (orfeeling) that individuals have toward their jobs. J. Arnoldand

DanielC. Feldman


9/29

Pay

The work itself

Promotion

The work group

Working condition

Supervision


10/29

THEORIES OF JOB SATISFACTION

Herzberg's Motivation - Hygiene theory

Need fulfillment theory

Social reference - group theory


11/29

HERZBERG'S MOTIVATION - HYGIENE

THEORYThis theory was proposed by Herzberg & his assistants in 1969. On the basis of his

study of 200 engineers and accountants in the USA, he established that there are

two separate sets of conditions or factors which are responsible for the

motivation & dissatisfaction of workers.

MOTIVATORS HYGIENE FACTORS

Achievement Company Policy & Administration

Recognition Interpersonal relations with supervisors,

peers & subordinates

Advancement Salary

Work itself Job Security

Possibility of growth Personal Life

Responsibility Working Conditions


12/29

NEED FULFILLMENT THEORY

Under the need-fulfillment theory it is believed that aperson is satisfied if he gets what he wants & the more he

wants something or the more important it is to him, the

more satisfied he is when he gets it & the more dissatisfied

he is when he does not get it. Needs may be:

Need for personal achievement

Need for social achievement

Need for influence


13/29

SOCIAL REFERENCES - GROUP

THEORY It takes into account the point of view & opinions of the group to whom the

individual looks for the guidance. Such groups are defined as the 'reference-

group' for the individual in that they define the way in which he should look at

the world and evaluate various phenomena in the environment (including

himself). It would be predicted, according to this theory that if a job meets the

interest, desires and requirements of a person's reference group, he will like it &

if it does not, he will not like it. A good example of this theory has been given by C.L. Hulin. He measures the

effects of community characteristics on job satisfaction of female clerical

workers employed in 300 different catalogue order offices. He found that with

job conditions held constant job satisfaction was less among persons living in a

well-to-do neighborhood than among those whose neighborhood was poor.Hulin, thus provides strong evidence that such frames of reference for

evaluation may be provided by one's social groups and general social

environment.


14/29

OBJECTIVES OF STUDY

To study the factors which effect satisfaction levelamong employees of HCL.

To study how much job security effect satisfaction level.

To find out whether employees are satisfied by theirsalary.

To study the perception of employees toward their

organization.

To study and identify the factors which improves thesatisfaction level of employees.


15/29

RESEARCH METHODOLOGY

Research Design Descriptive

Sources of data Secondary data studies

Surveys(Questionnaire)

Sampling Procedure Convenient Sampling

Sample Size 100 Employees

Sampling rea Chandigarh, udhiana

Jalandhar


16/29

DATA ANALYSIS

AND

INTERPETATION


17/29

HOURS WORKED EACH WEEK.

8%

12%

12%

24%

44%

Not Satisfied

Some What Dissatisfied

Neutral

Some What Satisfied

Extremely Satisfied


18/29

LOCATION OF WORK IS GOOD.

5% 8%

18%

39%

30%

Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


19/29

YOU HAVE PAID AS PER YOUR

EXPECTATION LEVEL.

6%11%

24%

31%

28%

Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


20/29

PROMOTION POLICY APPLIED IN

ORGANIZATION IS VERY GOOD.

7% 6%

16%

41%

30%

Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


21/29

GOOD COORDINATION WITH YOUR

CO-WORKERS.

8%

20%

22%

34%

16%Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


22/29

GOOD RELATIONS WITH YOUR

SUPERVISORS.

9% 4%

24%

31%

32%

Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


23/29

SPECIALIZED TRAINING PROVIDED TO

EMPLOYEES.

6% 9%

10%

40%

35%

Not Satisfied


Neutral

Some What Satisfied

Extremely Satisfied


24/29

HOW LONG YOU WISH TO STAY ON JOB?

13%3%

18%

34%

32%

Less than one year

One year to two years

Two years to five years

Five years to ten years

Ten years or more


25/29

The respondents are satisfied with hours worked each week

and location of work .

Mostly employees are satisfied with promotion policy of

HCL.

The respondents relationship with the superiors and

colleagues are quite good .

The Respondents are provided with proper welfare facilities.

The communication and motivation of employees by their

superiors in this organization is reasonable.

The Pay and promotion activities in this organization is also

good.

35% employees are satisfied with the training which is

provided by HCL to them.

Most of employees want to stay on job up to ten years.


26/29

SUGGESTIONS

In the organization most of employees are satisfied with all

the facilities provided by company. But there are some

employees also who are not satisfied with the company. So

organization should try to convert unsatisfied employees into satisfied employees. Because if employee is not satisfied

than he is not able to give his 100% to his work and the

productivity of employee decrease. So HCL should try to

satisfied his employees because employees are the assets ofthe company not liabilities.


27/29

LIMITATIONS OF THE STUDY

Data collected is based on questionnaire.

The sample size is limited by 100.

The information collected by the observation method is very limited.

The result would be varying according to the individuals as well as time.

Some respondents hesitated to give the actual situation; they feared that

management would take any action against them.

The findings and conclusions are based on knowledge and experience of

the respondents sometime may subject to bias.


28/29

CONCLUSIONFrom the survey which I have done , I can conclude that most of

employees are satisfied with their job at HCL. They are satisfied withthe hours worked each week and location of the work . 41%

employees are somewhat and 30% employees are extremely satisfied

with promotion policy . Their relationship with the superiors and

colleagues are quite good .HCL provide proper welfare facilities tothem . The communication and motivation of employees by their

superiors in this organization is reasonable. The Pay and promotion

activities in this organization is also good . 35% employees are

satisfied with the training which is provided by HCL . So most of

employees want to stay on job up to ten years . In this way we can say

that satisfaction level among employees of HCL is high.

Among


29/29

Documents

Seminar Hcl