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ZF Extranet
Help
ZF Extranet Help
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ZF Extranet Help
Contents
Overview ___________________________________________________________________ 1
1. General information ___________________________________________________ 1
2. Basic services ________________________________________________________ 1
2.1 Help ________________________________________________________________ 2
2.2 ZF Extranet Portal _____________________________________________________ 2
2.3 Registration form ______________________________________________________ 2
2.4 Security _____________________________________________________________ 3
3 Participation __________________________________________________________ 4
3.1 Participation criteria ___________________________________________________ 4
3.2 Benefits _____________________________________________________________ 4
4 Security _____________________________________________________________ 4
Prerequisites ________________________________________________________________ 5
5 ZF Extranet access ____________________________________________________ 5
6 Customer PC system requirements _______________________________________ 5
7 Technical connection __________________________________________________ 5
8 User administration ____________________________________________________ 6
8.1 ZF Extranet access ____________________________________________________ 6
8.2 User registration ______________________________________________________ 6
8.3 Revision of user information _____________________________________________ 7
8.4 Change of authorization ________________________________________________ 8
8.5 Disabling of users _____________________________________________________ 9
8.6 Re enabling users _____________________________________________________ 9
8.7 Resetting the password _______________________________________________ 10
8.8 Deleting a user ______________________________________________________ 10
8.9 User authorization ____________________________________________________ 11
Contacts __________________________________________________________________ 11
ZF Extranet general information _____________________________________________ 11
Wesson / After Sales _______________________________________________________ 11
SDM ___________________________________________________________________ 11
ServiceLine _______________________________________________________________ 11
List of illustrations
Figure 1 Basic services ______________________________________________________ 1
Figure 2 Access to ZF Extranet _______________________________________________ 5
Figure 3 Registration form ___________________________________________________ 6
Figure 4 User registration procedure ___________________________________________ 7
Figure 5 Procedure for changing user information ________________________________ 7
Figure 6 "Adaptation of existing users" button ___________________________________ 8
Figure 7 Procedure for additional authorization __________________________________ 8
Figure 8 Procedure for additional authorization through your contact ________________ 9
Figure 9 Procedure for re enabling a user _____________________________________ 10
Figure 10 Procedure for resetting the password ________________________________ 10
ZF Extranet Help
1
Overview
1. General information
The ZF Extranet is a platform for customers and suppliers of ZF
Friedrichshafen AG, for making available services, information, and data on
a protected Internet platform.
In this way, you can access current data at any time and thus optimize your
collaboration with ZF Friedrichshafen AG.
Note: The ZF Extranet help documentation describes only general topics
about the Extranet. Once you are a registered user, further information is
available.
Important: The Help document is applicable only for external Extranet users
(suppliers and customers of ZF Friedrichshafen AG).
2. Basic services
Figure 1 Basic services
ZF Extranet Help
2
2.1 Help
Help provides a description of the user access in the general services
available in the Extranet. As a registered user in the Extranet, you have
access to special documentation related to various applications.
2.2 ZF Extranet Portal
The ZF Extranet portal is part of the ZF Friedrichshafen AG website.
Extranet access is available on the ZF Friedrichshafen AG homepage at
http://portal.zf.com/extranet or at www.zf.com.
The ZF Extranet serves as a central platform to provide customers and
suppliers data, information, and services.
The following selections are available on the log in page:
• Initial/new registration
• Access to the Extranet and to the registration form
• Help
2.3 Registration form
The registration form is used for the registration of an external Extranet user
on the ZF Extranet
The following selections are available:
• Registration of users 1
• Revision of user data2
• Change of authorization1
• Disabling users2
• Re enabling user access2
• Resetting the password2
• Deleting users2
1 Can be done by the user him/herself.
2 Please communicate with your contact; refer to list of Extranet support contacts.
ZF Extranet Help
3
2.4 Security
The ZF Extranet infrastructure was created using the latest technology to
ensure maximum security against hackers. In order to provide maximum
protection for protected data and information, this infrastructure is
developed and updated continuously.
ZF Extranet Help
4
3 Participation
3.1 Participation criteria
The person responsible for the application or Point of Sales decides the
appropriate degree of authorization for users. The technical specialists own
the data on the technical page and can therefore decide whether to approve
a user application.
If you need expanded authorization, please contact the person responsible
for the application (after log in at the Extranet, look under "contacts").
3.2 Benefits
ZF Extranet users have the following advantages:
• Appropriate information and applications as needed
• Fast access; all you require are your login data and a functional
Internet connection
• 24/7 access to current data
• Secure data transfer
4 Security
The services offered on the ZF Extranet are operated at a high level of
security
In order to ensure security and protect against hackers, we use advanced
security technology which is being continuously updated.
The data communication between users and the Extranet is run using (SSL
and https) encryption to ensure data purity. The server is certified by ZF
Friedrichshafen AG to ensure that the server in use is the one of your
partner.
For authentication, every user must login with the user name and password
on the ZF Extranet.
You can be absolutely sure that no ZF employee will ever ask you for your
password, either by e mail, by telephone, or in person.
User data, such as the user or the password, shall never be disclosed to third
parties.
The objective is to ensure full data protection.
ZF Extranet Help
5
Prerequisites
5 ZF Extranet access
Figure 2 Access to ZF Extranet
ZF Extranet access is always via the Internet.
The Standard Windows Internet Explorer is used for access. This does not
require any special browser settings, and requires no additional software or
hardware.
ZF Extranet access is available following authentication. For this purpose,
enter:
• Username and
• Password.
6 Customer PC system requirements
Screen resolution 1024 x 768 pixels
Video card Color resolution, 24 bit minimum
Browser type Microsoft Internet Explorer
Java Script JavaScript must be permitted
7 Technical connection
A basic Internet connection is sufficient for connecting to the ZF Extranet.
This connection requires a 56 kBit modem, minimum.
Once you have secured the Internet access by means of a firewall, enable the
following ports:
• Port 80 for http
• Port 443 for SSL
ZF Extranet Help
6
8 User administration
8.1 ZF Extranet access
ZF Extranet access is via the ZF Friedrichshafen AG webpage:
http://www.zf.com >> Extranet or via http://portal.zf.com or
http://servicesportal.zf.com.
In addition, you can also do the initial registration on the homepage of the
ZF Extranet.
8.2 User registration
You can find the registration form on the login page of the ZF Extranet at
"Apply for access."
You will have to input user, company, and application data. The application
for access will then be reviewed by ZF Friedrichshafen AG.
This will require input of the following data:
User data: Title3 first name3, last name3, e mail address3, phone number3,
cell phone number3, fax number, language3, department3, position reason for
application,
Company data: company name3, D U N S, Street, street number, zip code,
location, country3, number of employees
Authorization request: application
Your password and username will be forwarded to your e mail address.
Figure 3 Registration form
3 Compulsory fields
ZF Extranet Help
7
Video registration form:
Registrierungsformular.wmv
Figure 4 User registration procedure
8.3 Revision of user information
The data that were entered during the initial registration can be
• changed at any time by your competent responsible person/point of
sales.
Data have to be kept current.
Figure 5 Procedure for changing user information
ZF Extranet Help
8
8.4 Change of authorization
Figure 6 "Adaptation of existing users" button
Following a new registration, you, as an external Extranet user, have the
possibility of obtaining further applications. Simply go to the registration
form, mark the "Adaptation of existing users" field, enter user ID and last
name, and then activate the "Show data" button and click twice on the
"Continue" button. Now the "Authorization request" figure will be displayed.
Here you can apply for a further application.
Figure 7 Procedure for additional authorization
Alternatively you can contact your ZF contact person directly.
ZF Extranet Help
9
Figure 8 Procedure for additional authorization through your contact
8.5 Disabling of users
Once a user has been disabled, that user can no longer access the portal.
Which means in practice, that an error message will appear after the user
and the password has been entered and no contact with the portal is
possible.
But the data and the user will remain in the Extranet.
If a user has been disabled, this can be due to various reasons:
• entering the incorrect password three times
• improper use of ZF Extranet
• questions as to the user's integrity
• conflicts in the collaboration with the partner organization
If valid reasons exist, a technical department has the right to block (disable)
user access.
8.6 Re enabling users
If a user has been re enabled, Extranet access has been restored, and all
rights/authorization remain as before.
Re enabling users is done by the person responsible for the application/point
of sales.
The authorization to re enable a user must be done by e mail.
ZF Extranet Help
10
Figure 9 Procedure for re enabling a user
8.7 Resetting the password
The user can be assigned a new password. This may be necessary in the
following cases:
• Forgot password
• If a user has entered the wrong password three times
The new password must be changed into a personal password when logging
in next.
The reset is done by the person responsible for the application/point of sales.
Figure 10 Procedure for resetting the password
8.8 Deleting a user
If a user is deleted, he/she can no longer login at the ZF Extranet. The user
will then be deleted from the system after a certain period. A user can no
longer be activated after four weeks.
ZF Extranet Help
11
The deletion of the user must be done by the person responsible for the
application or point of sales. Some of the reasons for deleting a user could
be:
• If a user sends an e mail requesting to be deleted
• After completion of a project
• Misuse by user
• If the user moves to a new company
• Following extended inactivity by the user
8.9 User authorization
During registration, users can mark/select one or several applications, but
this does not necessarily result in being authorized to these applications
immediately. Following registration, the responsible person for the
application/point of sales first has to review the registration and can then
either approve or reject it. ZF Friedrichshafen AG reserves its right to
determine what type of authorization the user will be assigned in the actual
application.
A user will receive an e mail regarding what specific access has been
assigned only after the application for registration has been approved.
Contacts
9 ZF Services Portal
ZF Extranet general information
mailto:Global Extranet
Wesson / After Sales
Mailto:After [email protected]
SDM
Mailto:[email protected]
ServiceLine
mailto:[email protected]
