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The Awesome Title of Your Presentation NAME OF PRESENTER / DATE OF PRESENTATION / OTHER INFO live there - even if it is just for a day

TFF2016, Alexander Schwarz, Airbnb

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The Awesome Title of Your PresentationName of Presenter / Date of Presentation / Other Info

live there - even if it is just for a day

StorycardsTeams = R for Cards or multiple cards (Search & everything discovery process)Identified multiple gaps -> Esp. Offline

Quentin Terentino

Wikipedia

Customer Journeybezeichnet die einzelnen Zyklen, die ein Kunde durchluft, bevor er sich fr den Kauf eines Produktes entscheidet.

Konkurrenz stimmt das vielleicht so. Fr uns ist das zu kurz gesprungen.Fr Sie auch.

Aber

Pre TripTripPost Trip

im Zentrum steht belong anywhereVoraussetzungen

Belong anywhere

im Zentrum steht belong anywhereVoraussetzungen

Title TextBody Level OneBody Level TwoBody Level ThreeBody Level FourBody Level Five

Airbnb is a global community,

- But Why is community so important for us? If you think about our business: we only provide the platform but the hosts are the ones that make it unique and deliver the experience.So if you enter the door of a stranger for the first time. This particular moment is something that the community provides. Its not Brian or me opening the door.MAGIE VON AIRBNBdeswegen Community so wichtig

that connects people to unique travel experiences.

Airbnb connects people to unique travel experiences.

#Vielfalt

# Aber nicht nur VIELFALT. DER UNTERKNFTE# Sondern auch . DER GASTGEBER UND GSTE . LNDER, REGIONEN, NACHBARSCHAFTEN, FREIZEITANGEBOTS, KCHE, KULTUREN# Und somit . DER ERFAHRUNGEN . TIEFEN MENSCHLICHEN VERBINDUNGEN DIE DABEI ENTSTEHEN KNNEN

50-100 listings101-300 listings301-1000 listings1001+ listings

2009

2008 an der Westkste gestartet

Ostkste aufgegriffen

Grnder Fotos der Listings

50-100 listings101-300 listings301-1000 listings1001+ listings

2010

2010 europische Amerikareisende nun auch GG in Europa

50-100 listings101-300 listings301-1000 listings1001+ listings

2011

50-100 listings101-300 listings301-1000 listings1001+ listings

2012

50-100 listings101-300 listings301-1000 listings1001+ listings

2013

50-100 listings101-300 listings301-1000 listings1001+ listings

2014

American company but mainly European business

2 MillionTotal Homes on Airbnb

Today

in 7 years, weve gone from 1 listing to 2 million

191Countries

34KCities

Today

Latest country Cuba

or a villa for a month,

Top5 Listings on Airbnb

#Gastlichkeit

be a hostgilt in beide Richtungen auf Augenhhe2-seitiger Marktplatz - auch GG knnen ablehnen und schlecht bewerten

#community

Beginning of Airbnb not successfulPaul Graham rather 100 that love you than 1m that like youMeet NYC community to learn and invest into the partnershipAirbnb started to make a difference

Like the Airbnb open we just held few months ago in Paris. This is Chip Conley our Head of Global Hospitality speaking at our recent Airbnb Open last week.5000+ hosts from over 110 countries came to the "Airbnb Open" convention in Paris.

Katrin & JenniferBerlin

You can see why we try to engage the community to deliver these kind of experience to guest. Jenny + CathrinJenny Community Ansprechpartner

Again community is one of our major drivers in growth. Here you can see Jenny at one of our recent events in Berlin with one of our superhosts Katrin.And we do these meet ups globally. We now have 20 offices around the globe, so we're incredibly local.we organize meet ups all over the world to enable our community to get together and share their thoughts, ideas and even problems. We need to know what our users want.

It is important to give your community the platform to meet each other.

Our community are our business partners

Listen andlEARN

So thats the big difference. We don't see an us" and them. PartnersA common mistake is to forget or abandon what made you successful. For us There is no Airbnb the company and Airbnb the community. There is just Airbnb. We are one community.

1st secret: make community love youThis is also best explained with an Example. we talked about that B, J. & N. were not really successful until they were invited to participate in a start-up-programme at Y-Combinator where they met Paul Graham. He told them: Id rather make sure that 100 people love you than having a mio people kind of like you. Get to know your community!

The guys then decided to meet some members of the community in NYC and thats when it started to make a difference. In the beginning, when the Airbnb community was still tiny, our founders Brian and Joe would go to every single listing and take photos of the rooms themselves and to check the quality of the listings. We now have more advanced tools for this ;)

Economic impactThe Airbnb community of Berlin contributed nearly 467 million in total economic activity in one year.For London that figure is at 1.9 billion. Paris has more listings than all of Germanyenvironmental impactIn Europe Airbnb properties consume 78% less energy, produce 89% lower greenhouse gas emissions and consume 48% less water than hotels*Plus our guests are 10 - 15% more likely to use public transportation, walk or bicycle as their primary mode of transportation than if they had stayed in a hotel.*per guest night; study is based on 8.000 survey responses from hosts and guests worldwide

Immer mehr Menschen erkennen die Vorteile der Sharing Eco und Airbnb fr sichStadt fr Stadt, Region fr Region ffnet sich dem Konzept der

80M+Total Airbnb Guests

More then half of this in last 12mThis NY eve, >2M people stayed on Airbnb

Our global community is growing and sharing like never before.

We want people to feel like they can belong anywhere while they travel with Airbnb

Lebe dort

Als htte Arthur Zelger es 1949 geahnt

Dieses Plakat von Arthur Zelger (1949),das zeitlose Modernitt und Lebensfreudesignalisiert, steht am Anfang einerrasanten Aufwrtsentwicklung.

Section Break

[email protected] [email protected]

Ursprnglichkeit, Kultur

The Awesome Title of Your PresentationName of Presenter / Date of Presentation / Other Info

[email protected] zuhause

2 guys having paying rentimpact on lives millions of peoplepretty inspiring