The digital workplace - underpinning the hyperconnected society

1 Copyright 2016 FUJITSU

Human Centric Innovation in Action

FujitsuWorld Tour 2016The Digital Workplaceunderpinning the Hyperconnected SocietyMichael Marcks - June 16th


A Hyperconnected WorldPeople, things, information, processes are increasingly connected to networks,creating new value and giving big impact to the future


Technology BusinessDriversThe way we

Live and Work

Workplace key influences & drivers


Work is no longer a place …

Enable agile and flexible working


…nor a specific deviceSynchronize documents easily– having access tothe same tools and workflows in and out of the office


Work is no longer bound to a day-time-window

Check Emails via

Smartphone

Working in a conferece room

Working at Office Desk

Checking emails via Smart TV Final Email

checking via PC / Tablet

Listening to emails and IM on the

move

IM with partner

IM with the teacher of your

daughterDriving your

son to a football match

Family time

IM Chat with colleagues

during lunch

Old-school model

Flexible model


It’s about me….

Mobile

We need to move from a world where time and place dictate what we

can do to a truly mobile world that revolves

around us so that any device can become

your device.

Social

We need to move from tools focused on our individual abilities to tools that empower social productivity.

Intelligent

We need to move from tools

that wait for us to act, towards intelligent

tools that understand context in order to

anticipate and prioritize what matters most.

Natural

We need to move away from tools that

require us to learn how they work, to natural

tools that learn to work the way we do.


Balance between two main forces

Autonomy to work how users want to work Creativity Freedom Innovation Energy

Structurethat supports theneeds of business Cost control Structure Security Order

Fujitsu’s Future Workplacehelps businesses balance

two competing forces

WorkplaceAnywhere


The drill-down is a complexer balance

Enable flexible working

Maximize productivity and satisfaction

Keep data safe

Allow information everywhere access

Support diverse workforce needs

Enable innovation

Benefit from legacy applications

Stay in control

Embrace IT consumerization & BYOD

Demonstrate real value of IT

Always futureproof and up to date

Deliver standardization


Status of the balance acc. to a global study (PAC)

There are significant gaps between what people expect from their infrastructure and what they are currently getting.

Desire and Reality gaps

Strategic Managers can hardly see those gaps….


FYI: The results for Belgium

Is this maybe a cultural phenomenon?

…or are you lagging behind a bit from a technical perspective in Belgium?

Belgium: 49 interviews


So, how are you doing now…?

Isn’t it high time for a free blood-test ?

Are you still sure about your perceptions yourself ? ?Visit our booth!


Put your company to a blood test

Human Centric Innovation

for the Digital Workplace

Step 2

Global Panel-Survey Digital Workplace Survey Microsite and Benchmarking Tool

Survey-Fielding

Step 1

Final Report

http://gke.gbg.fujitsu.com/teams/pce/pcelib/Digital%20Workplace%20Report_PAC-final.pdf


Fujitsu Workplace Anywhere – Making it real … Combining World Class Systems Integration & Managed Services with Class Leading Technology

Classic Virtual Mobile Collaborative Service Desk

Workplace Anywhere

Brand names & logos belong to the respective organizations


Selected Innovations


Linking technology to business objectivesOutcome driven transformation

Business

Technology

Confirm& align strategy

Design& plan

Build& deliver

Operate& improve

LEADERSHIPCOMMITTED

SOLUTIONSPONSORED

CHANGE ADOPTED

BENEFITSREALISED

Driving business value


Sharp Electronics Europe

Challenges Solution Benefits

Not a single standardized process within the Service Desk

No uniform level of support provided Complicated software portfolio

of 7,000 client applications

Consistent End User Services, Managed Mobile and Service Desk for all of Sharp's locations in Europe

Central and standardized client management from a single source

A multilingual service desk as a single point of contact

High degree of standardization Uniform SLAs Service mgmt. based on ITIL Reduced SW portfolio complexity Rapid rollout of the new software Employee productivity increased Burden reduced for IT department Flexible pricing model Reduced operating costs

With Fujitsu End User Services, we were able to reduce our softwareportfolio from 7,000 to 200 applications. And users are really pleasedwith the straightforward, standardized processes within the Service Desk.

Michael Schramm, IT Systems & Security Manager, SHARP Electronics (Europe) GmbH



Smithfield Foods


Smithfield Foods wanted to consolidate and streamline their structure in order to leverage the strength of a unified team and enjoy operational efficiencies. With IT functionality on every path andgate of the business, it wasidentified as a key enabler

Fujitsu currently supports the majority of the infrastructure, IT network, helpdesk, desktop and application management and hosting services in the United States and Europe.It proved a key partner in supporting this business objective

Enterprise portal, dashboards and social media tools drive collaboration and knowledge sharing

Cloud and mobile technologiesboost brand awareness

Consumer-focused IT systems,mobile technology and business intelligence initiatives support supply chain management, trade promotion, finance, human resources,& marketing activities

As a hands-on CIO, I delegate and expect results. I view the Fujitsu teamas an extension of Smithfield Foods, so my expectations of them are justas high. And they make sure to deliver.

Mansour Zadeh, Global CIO, Smithfield Foods



Schiphol Group


Schiphol Group wanted to implement a "New Way of Working". After analyzing both its conditions of employment and its IT environment it identified the need for a completely new IT environment that would enable more flexible working

Consulting: Fujitsu's experiences with other customers were considered, technical restrictions discussed and decisions taken

Migration: old environment phased out, new virtualized environmentset up

Management of the entire back office and front desk 24 × 7,as well as the virtualizationof workstations

Cost savings for office spacethanks to flexible workplaces

Flexibility – working on the move Increased employee satisfaction More positive employer image More attractive for employees Communication between

colleagues improved More efficient & greener working

We looked for a supplier who could think along the same lines, advise us and then offer us the right solution. He had to be a good fit with our ideas and brand values. The tendering process once again revealed Fujitsu to be the right partner.

Kees Jans, CIO, Schiphol Group



Centre de Telecomunicacions i Tecnologíesde la Informació (CTTI)


Rationalize, optimize and automatethe management and maintenance operations for the Catalan Govern-ment's workplaces, as a platformto facilitate its transformation

Outsourcing contract for eight yearsfor 55,000 workplaces and printers: EUS: on site support, remote

support, single control center Virtualization, imaging, services

for servers, antivirus, etc. Print & Scanner "as a service" Service Desk: managing 700,000

incidents/year, self-service and information portal

ITC costs reduction of 25% Standardization and virtualization

of workplaces, reduced #apps and #OS, automation of security patches, comprehensive workplace management system

70% of incidents resolved on first call, new self-service and information portal, a single service point, remote support and maintenance

Fujitsu is more than just a supplier; it has become one of our technology partners. From the outset it has sought to achieve the excellenceof a global service.

Xavier Milà, Head of Procurement, Centre de Telecomunicacions i Tecnologíes de la Informació



Alma Media


Alma Media needed a trusted partner that could take responsibility for the operation of basic IT services, allowing it to reduce costs while introducing new products

It has now outsourced itsservice desk, along with datacenter services, workplace and mobile device support and other core functions to Fujitsu as part of a relationship that now spans tenyears

24 × 7 DC operation with inbuilt resilience ensure that newspapersare delivered without fail

Costs are lowered without compromising user satisfaction

Employees can chose any deviceand be guaranteed support from Fujitsu, improving productivity

Migrating to MS Office 365 cut costs by 50% while doubling user capacityto 50GB

Fujitsu has helped us with the development of our IT environment in a rapidly changing industry. Through the modern and reliable IT services, we are on the right track to achieve cost savings and an improved end user experience.

Juha Punnonen, CIO, Alma Media



British American Tobacco


As part of a wider strategic transformation to become a truly global enterprise, British American Tobacco wanted to transition over100 local support operations intoone global service desk, providing consistency and visibility

Working with Fujitsu, BAT developed a detailed methodology that enabled it to migrate 96 countries in nine months to a new service deskbased on Fujitsu TRIOLE

The four Global Delivery Centers support 35,000 users in 14 languages and handle on average 60,000 tickets per month

BAT now has total visibility of its global IT estate with a single provider. It can track all incidents and understand call volumes and trends, enabling it to proactively reduce the number of incidents

Users now enjoy 24/7 coverage regardless of location and have the ability to use a self-service portal to resolve incidents themselves

Only a handful of suppliers could guarantee service delivery in 14 languages across multiple time zones. Fujitsu stood out because of the caliber of its staff and its proactive approach to service management called Sense and Respond.

Simon Swinnerton, Project Delivery Manager, British American Tobacco



Gartner recognizes Fujitsu as leader for End User Outsourcing Services in Europe

Magic Quadrant Disclaimer Gartner Magic Quadrant for End-User Outsourcing Services, Europe by Gianluca Tramacere, Claudio Da Rold, Federica Troni, Eric Goodness, August 3, 2015This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Fujitsu.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Within the 2015 Gartner Magic Quadrant for End-User Outsourcing Services Europe, Fujitsu are again positioned in the leader‘s quadrant. Best of all, we are positioned the highest for ‘ability to execute’ for the second year running, and have improved our positioning in ‘completeness of vision’.

According to Gartner “Leaders perform skillfully. They have a clear vision of the market’s direction and develop competencies to maintain their leadership. They shape the market, rather than follow it.”

Figure: Gartner Magic Quadrant for End User Outsourcing Services, Europe, 2015

Source: Gartner (August 2015)


De-risk your journeyWe help accelerate and de-risk your journey

No need for big bang change

Start small, prove the business case, scale up

We are agnostic and integrators of your journey

We provide streamlined solutions which are repeatable & proven

Our cloud-based delivery approach includes vetting before global availability

We invest in R&D and in our human capital, to provide best in class subject matter experts


Some predictions

4 to 6 devices per employee in 2020 (Gartner)

VR will be a 110 b$ market in 2026 (Goldman Sachs)

Business execs will control 45% of IT budget in 2018 (IDC)

22 bn IoT devices installed by 2018 (IDC)

2m employees will have to wear health and fitness tracking devices as a condition of employment in 2018 (Gartner)

2/3 of enterprises will experience an IoT related security breach by 2018 (IDC)


How about you…?

46% of companies have a digital workplace initiative underway.

Make it happen now..


Global Marketing

Q&A

Michael MarcksTelefonnummer +49 (89) 62060-4490E-Mail: [email protected]

For further references pls. check-out www.eusfujitsu.com

To conduct your “blood test” go to http://digital-workplace-survey.global.fujitsu.com and register your company ?

mailto:[email protected]

http://www.eusfujitsu.com/

http://digital-workplace-survey.global.fujitsu.com/
