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AnnuAl GenerAlreport 2012Te Roopu Taurima O Manukau Trust
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He MiHiTena tatou katoa kua tatu mai nei ki te whakatutuki i
tenei kaupapa
a tatou, Te Hui A Tau mo Te Roopu Taurima O Manukau Trust.
Ki
nga mema honore o te Poari o tenei Roopu o tatou, ki nga
Mokopuna
katoa, me nga Kaimahi puta noa i nga rohe katoa o Te Roopu
Taurima
O Manukau, tena koutou katoa.
E kore rawa tatou e wareware ki te hunga kua wheturangitia nei,
nga
Mokopuna me nga whanau whanui o Te Roopu Taurima O Manukau.
Haere ratou, haere ratou, haere ratou katoa kia tatou nga kanohi
ora,
Tena tatou katoa.
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notice of annual general Meeting 2012
Ko Te Roopu Taurima O Manukau e karanga atu ki a koutou e nga
whanau,
kaimahi, mokopuna, nga mata waka, haere mai nei ki te tautoko i
te hui e tu
mai nei. E nga whanau whanui o Te Roopu Taurima o Manukau, anei
ra te
panui mo te hui a tau i roto i a Noema me ona mohukihuki,
tumanako,
nau mai, haere mai
The 2012 Annual General Meeting for Te Roopu Taurima o Manukau
Trust
will be held on Thursday, 15 November 2012 at Te Roopu Taurima o
Manukau
Auckland office – 519 Great South Road, Otahuhu, Auckland.
Any enquiries or clarification please contact Mereana Hona,
Board Administrator
email: [email protected]
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1. Karakia
2. Mihimihi
Himene - Whakaaria Mai
3. Present/ Apologies
4. Previous Meeting Minutes – AGM 2011
STATiSTicS
5. Business Associates
6. What’s on board
7. Organisational chart
8. ‘Kei roto i te Whare’ –in the whare (whakapapa o nga
whare)
9. Service Statistics Yearly 2012
REPORTS
10. chairperson report – tabled by Derek Petera
11. Executive Director report – tabled by John Marsden
12. Business Support Services • Finance report – tabled by Cathy
Li • Assets report – tabled by Saul Roberts • Human Resources
report – tabled by Ani Petera/Adele Muller/Matthew Paul, Tupou
Evans • Quality and Risk report – tabled by Tangihaere Macfarlane •
information Systems report – tabled by Valerie Lui • Maori
Development Advisor report – tabled by Waitai Petera • General
Manager Business Support – tabled by Brian Emery
13. care Services Reports • Residential Services- Auckland –
tabled by Phillip Muller • RiDSAS Services- Auckland – tabled by
Wiremu Anaru • Auckland Vocational Services – tabled by Maata Tua •
Mahinga Mara report – tabled by Lisa Muller • Awhi Whanau Auckland
– tabled by Destiny Neilson/Louisa Fielding • Regional Manager
Overview report – tabled by Sarah (Hera) Te Pou-Onehi • Area
Manager report – tabled by Tony Tietie • Te Taitokerau report –
tabled by Picolo Paaki • Te Waipounamu report – tabled by Winiata
Brown • General Manager care Services report – tabled by Lorraine
Bailey • clinical report – tabled by Sarah Williams • Korowai
Aroha
14. Nominations a. chairperson nominations (John Marsden to
Chair from this point) b. Board Administrator nominations
15. General Business
16. Karakia Whakamutunga/ Himene
agendaThe annual meeTing of Te Roopu TauRima o manukau TRusT
will Take place on ThuRsday 15Th novembeR 2012, 519 gReaT souTh
Road, oTahuhu, auckland.
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Previous MinuteswhaRe / seRvice aRea: annual geneRal meeTing
2011Te Ra: 17Th novembeR 2011 Taken by: meReana hona
Hui Minutes
Whare/Service Area: Annual General Meeting 2011
Te Ra: 17th November 2011 Taken By: Mereana Hona- Board
Administrator
Karakia: John Marsden Mihimihi: Gary Brown, Waitai Petera Start
Time: 6:15pm Present: Derek Petera- (Chairman) John Marsden, Gary
Brown, Miriama Postlethwaite, Sandra McDonald, Tiraha Ngerengere,
Denise Ewe, Debbie Renahan In Attendance : Phillip Muller- Area
Manager , Waitai Petera- Maori Advisor , Ani Petera- Human Resource
Manager, Jeff Muir ( Accountant), Lisa Muller- Mahinga Mara, Nora
Cooke, Cedric Snowden, Monty Hune Jnr, Cathy Li, Maata Tua, Maree
King, Monty Hune Snr, Te Awhina Asekona-Korowai Aroha, Tangihaere
Macfarlane, Ashani Senanyyake, Elsie Tua-whanau, Jeff Muir
(Accountant) , Picolo Paaki-Area Manager , Wiremu Anaru, Hine
Rangitutia- Regional Manager, Gary Wyatt ( RIDCA) , Craig Clarke-
Transport Manager, Jenny Stronge–Partner of Craig Clarke Apologies:
Michael Phanoulas
Moved: Derek Petera Second: Debbie Renahan Carried:
1. Karakia 2. mihimihi 3. Attendance and apologies 4.
Poroporoaki 5. Confirmation of minutes of 2010 annual meeting
o Matters arising 6. Financial Audited Report 2011 7. Business
Associates-
• Organisation Profile Appointment of Auditors/ Business
Associates
8. Highlights of 2011 9. Whose on Board 10. Chairman’s Report-
by Derek Petera 11. Change Direct Report- by John Marsden 12.
Business Services
o Finance report-tabled by Cathy Li o Assets Report- tabled by
Maree King o Transport Report- tabled by Craig Clark o Mucking In-
by Lisa Muller o He tangata, he tangata- by Ani Petera o OSH- by
Ashani Senanyake
o Q & R- “ it’s about improvement- by Tangihaere
Macfarlane
o Supporting the Kaupapa- By Waitai Petera 13. Care Services
o Auckland o South Islands o Waikato o Te Taitokerau o Night of
Delights o Sports Madness
14. Te Ara Taumatatanga- “ A pathway forward” 15. Future
Aspirations- ‘If we don’t know where we came
from, we won’t know where we are going’ 16. General Business 17.
Election of Officers 18. Karakia Whakamutunga
Artwork provided by Roimata Aubrey and Dallas Nelson
Mihimih
Na John Marsden i tuku mihi atu ki aMichael Phanoulas. Kei te
tino mauiui ia i tenei wa. Acknowledgements and prayers to Michael
Phanouals, who is very unwell at this point in time. Our wishes are
with him and his whanau
Agenda Item # 5 Annual General 2010 Previous Meeting Minutes:
Previous Minutes passed as true and correct yes √ no ☐ Correction
of name: - Sandra MacDonald not Sandra Thompson Moved: Derek Petera
Seconded: Miriama Postlethwaite Carried:
Agenda Item # 5 : Matters Arising from previous meeting minutes
2011 Correction of name- Sandra Thompson to Sandra McDonald Moved:
Derek Petera Seconded: Debbie Renahan Carried:
Risk Level: Low Related Policy: Board Standing Orders
Actions to improve: Person
Hui Minutes
Whare/Service Area: Annual General Meeting 2011
Te Ra: 17th November 2011 Taken By: Mereana Hona- Board
Administrator
Karakia: John Marsden Mihimihi: Gary Brown, Waitai Petera Start
Time: 6:15pm Present: Derek Petera- (Chairman) John Marsden, Gary
Brown, Miriama Postlethwaite, Sandra McDonald, Tiraha Ngerengere,
Denise Ewe, Debbie Renahan In Attendance : Phillip Muller- Area
Manager , Waitai Petera- Maori Advisor , Ani Petera- Human Resource
Manager, Jeff Muir ( Accountant), Lisa Muller- Mahinga Mara, Nora
Cooke, Cedric Snowden, Monty Hune Jnr, Cathy Li, Maata Tua, Maree
King, Monty Hune Snr, Te Awhina Asekona-Korowai Aroha, Tangihaere
Macfarlane, Ashani Senanyyake, Elsie Tua-whanau, Jeff Muir
(Accountant) , Picolo Paaki-Area Manager , Wiremu Anaru, Hine
Rangitutia- Regional Manager, Gary Wyatt ( RIDCA) , Craig Clarke-
Transport Manager, Jenny Stronge–Partner of Craig Clarke Apologies:
Michael Phanoulas
Moved: Derek Petera Second: Debbie Renahan Carried:
1. Karakia 2. mihimihi 3. Attendance and apologies 4.
Poroporoaki 5. Confirmation of minutes of 2010 annual meeting
o Matters arising 6. Financial Audited Report 2011 7. Business
Associates-
• Organisation Profile Appointment of Auditors/ Business
Associates
8. Highlights of 2011 9. Whose on Board 10. Chairman’s Report-
by Derek Petera 11. Change Direct Report- by John Marsden 12.
Business Services
o Finance report-tabled by Cathy Li o Assets Report- tabled by
Maree King o Transport Report- tabled by Craig Clark o Mucking In-
by Lisa Muller o He tangata, he tangata- by Ani Petera o OSH- by
Ashani Senanyake
o Q & R- “ it’s about improvement- by Tangihaere
Macfarlane
o Supporting the Kaupapa- By Waitai Petera 13. Care Services
o Auckland o South Islands o Waikato o Te Taitokerau o Night of
Delights o Sports Madness
14. Te Ara Taumatatanga- “ A pathway forward” 15. Future
Aspirations- ‘If we don’t know where we came
from, we won’t know where we are going’ 16. General Business 17.
Election of Officers 18. Karakia Whakamutunga
Artwork provided by Roimata Aubrey and Dallas Nelson
Mihimih
Na John Marsden i tuku mihi atu ki aMichael Phanoulas. Kei te
tino mauiui ia i tenei wa. Acknowledgements and prayers to Michael
Phanouals, who is very unwell at this point in time. Our wishes are
with him and his whanau
Agenda Item # 5 Annual General 2010 Previous Meeting Minutes:
Previous Minutes passed as true and correct yes √ no ☐ Correction
of name: - Sandra MacDonald not Sandra Thompson Moved: Derek Petera
Seconded: Miriama Postlethwaite Carried:
Agenda Item # 5 : Matters Arising from previous meeting minutes
2011 Correction of name- Sandra Thompson to Sandra McDonald Moved:
Derek Petera Seconded: Debbie Renahan Carried:
Risk Level: Low Related Policy: Board Standing Orders
Actions to improve: Person
• Nil Responsible: Timeframe:
Agenda Item # 6: Financial Audit Report 2011 Tabled by Jeff Muir
–Accountant “that the Finance Audit Report be accepted as true and
correct”
• Financial results not good • Financial deficit for Year ending
2011 • Jeff strongly advised need to implement cost savings
strategies or the organisation will not
continue in business
“the board move that the financial audit report 2011 be ratified
and accepted ” Discussions Moved: Derek Petera Seconded: Debbie
Renahan Carried:
Risk Level: Low Related Policy: Business Planning
Agenda Item # 7: Business Associates Derek Petera tabled report
of list of current business associates
• Read as true and correct. To change Accountant Auditors to
Cynthia Forbes Associates
Motion to move to change Accountant Auditors to Cynthia Forbes
Accountants Moved: John Marsden Seconded: Derek Petera Carried
Risk Level: Low Related Policy:
Agenda Item #8: Organisational Profile Reports tabled
Risk Level: Low Related Policy:
Agenda Item # 8: Chairman AGM Report 2011 Tabled by Derek Petera
- Chairman “that the Chairman Report 2011 be received” Chairman
read and tabled report
• Moved: Derek Petera Seconded: Denise Ewe Carried:
Risk Level: Negligible Related Policy: Board Standing Orders
Agenda Item # 9: Change Director’s report Tabled by John
Marsden,
• Mihimihi • Been a challenging year for all • Challenges
occurred with maintaining fiscal position. Experienced a deficit of
over $500k by
year ending. • About more accountable in what we do •
Restructure of executive management team, implementation of new
team • Look at new models of service for Mokopuna, • Year of
consolidation and change to come • Currently under section 101
enquiry
Discussions held • Questions around how did we manage to be in
deficit of year ending? John explained there were
several reasons that contribute to the deficit, however we need
to plan as to moving forward and apply remedial action.
• Cedric- Ask who is responsible for the deficit? Reponses given
by John- There are contributing factors, but no one can be held
responsible
• Cedric- As the board, shouldn’t the board be held accountable?
Response- Board were not fully informed or communicated to about
the state of the organisation. The previous CEO failed to
Risk Level: Negligible Related Policy: Business Planning
Agenda Item # 10: General Business
1. Board Nominations: Derek Petera removed himself’ Gary Brown
chaired the meeting from this point. Nominations for Chairman
position: John Marsden nominated Derek Petera Seconded: Sandra
MacDonald “move that the board accept Derek Petera as the Chairman”
Agreed Lorraine Bailey nominated Denise Ewe- Seconded: Cathy Li
Denise Ewe declined nomination Accepted by Derek Petera Gary Brown
continued from this point. Nominations for Board Secretary Sandra
MacDonald nominated Mereana Hona Seconded: Gary Brown “move that
the board accept Mereana Hona as the Board Administrator for
another term” Agreed Accepted by Mereana Hona
Risk Level: Low Related Policy Board Standing Orders
Karakia: Matua John Marsden Finish Time: 8:55pm Next Hui Date:
2012
Level of Risk Likelihood
almost certain is likely is moderate is unlikely is rare
Cons
eque
nce
extreme risk of harm or actual harm occurring Critical Critical
High Moderate Low
significant risk of harm Critical High Moderate Low Negligible
moderate risk of harm High Moderate Moderate Low Negligible minimal
risk of harm Moderate Low Low Low Negligible insignificant Low Low
Negligible Negligible Negligible
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Agenda Item # 9: Care Services Reports “that the care services
reports be received” Auckland Reports tabled by Phillip Muller
• Services operating fine • Slow referral of Mokopuna •
Continuation of every day activities for mokopuna
Willie Anaru • Auckland RIDSAS have a lot to reflect on
throughout the last 12 months. • Undergoing Section 101 enquiry •
Extraction of Mokopuna from service • Continuation of providing
services occurring
South Island report tabled
• Report read and tabled • Experience earthquake, so has been
challenging year • Reshuffle of services as a result of the earth
quake • Disaster recovery plan implemented • Relocation of Mokopuna
to new whare , lost two whare in earthquake, Tawera, and Te
Whare
Hou. Mokopuna relocated to North Canterbury. • September 2011-
marks the 4 year anniversary of Christchurch
Waikato report tabled by Hine Rangitutia
• Experienced growth in last year- 10 Mokopuna entered from DSL
services • Opening of new whare • Restructuring occurred • 2 x
recruitment drives for Waikato to fulfil kaimahi vacancies
Te Taitokerau report- tabled by Picolo Paaki Projection for
2012
• Respite and Residential Services. Require more referrals
before auctioning. • A lot of young people (12-17 y/o) are now
coming through the court system. Courts can now
refer to RIDCA for residential services. (CYFS) General Manager
Care Services- tabled by Lorraine Bailey
• Spoke of Section 101 enquiry- ongoing. • Cost savings
strategies to be implemented soon to arrest financial position •
Audit undertaken by Margret Wylie • Board taken initiatives
/remedial action • Projects undertaken during time: Te Ara
Taumatatanga (Sarah Williams, Ani Petera and
Mereana Hona- visiting regions to gage how kaimahi are thinking,
what are some of the issues and how to address these matters..
provide a solution forward.
• Reintroduction of Tauira Poutama- key factor for 2012 •
Communication – key drive for care services for 2012- forging
relationships, re-establishment of
relationships with providers, reconnecting. Identified we had
lost credibility with some of our providers and funders. Need to
regain credibility back
• Communication with Kaimahi- as a result of Te Ara
Taumatatanga- Kaimahi feel disempowered, not fully informed of what
is going on, communication is not filtering to every day staff.
Need to strategize
Motion to move the Change Directors report 2011 be accepted
‘Moved: Derek Petera Seconded: Debbie Renahan Carried:
Risk Level: Negligible Related Policy: Business Planning
Actions to improve: • Nil
Person Responsible Timeframe:
Agenda Item # 9: Care Services Reports “that the care services
reports be received” Auckland Reports tabled by Phillip Muller
• Services operating fine • Slow referral of Mokopuna •
Continuation of every day activities for mokopuna
Willie Anaru • Auckland RIDSAS have a lot to reflect on
throughout the last 12 months. • Undergoing Section 101 enquiry •
Extraction of Mokopuna from service • Continuation of providing
services occurring
South Island report tabled
• Report read and tabled • Experience earthquake, so has been
challenging year • Reshuffle of services as a result of the earth
quake • Disaster recovery plan implemented • Relocation of Mokopuna
to new whare , lost two whare in earthquake, Tawera, and Te
Whare
Hou. Mokopuna relocated to North Canterbury. • September 2011-
marks the 4 year anniversary of Christchurch
Waikato report tabled by Hine Rangitutia
• Experienced growth in last year- 10 Mokopuna entered from DSL
services • Opening of new whare • Restructuring occurred • 2 x
recruitment drives for Waikato to fulfil kaimahi vacancies
Te Taitokerau report- tabled by Picolo Paaki Projection for
2012
• Respite and Residential Services. Require more referrals
before auctioning. • A lot of young people (12-17 y/o) are now
coming through the court system. Courts can now
refer to RIDCA for residential services. (CYFS) General Manager
Care Services- tabled by Lorraine Bailey
• Spoke of Section 101 enquiry- ongoing. • Cost savings
strategies to be implemented soon to arrest financial position •
Audit undertaken by Margret Wylie • Board taken initiatives
/remedial action • Projects undertaken during time: Te Ara
Taumatatanga (Sarah Williams, Ani Petera and
Mereana Hona- visiting regions to gage how kaimahi are thinking,
what are some of the issues and how to address these matters..
provide a solution forward.
• Reintroduction of Tauira Poutama- key factor for 2012 •
Communication – key drive for care services for 2012- forging
relationships, re-establishment of
relationships with providers, reconnecting. Identified we had
lost credibility with some of our providers and funders. Need to
regain credibility back
• Communication with Kaimahi- as a result of Te Ara
Taumatatanga- Kaimahi feel disempowered, not fully informed of what
is going on, communication is not filtering to every day staff.
Need to strategize
Motion to move the Change Directors report 2011 be accepted
‘Moved: Derek Petera Seconded: Debbie Renahan Carried:
Risk Level: Negligible Related Policy: Business Planning
Actions to improve: • Nil
Person Responsible Timeframe:
Agenda Item # 10: General Business
1. Board Nominations: Derek Petera removed himself’ Gary Brown
chaired the meeting from this point. Nominations for Chairman
position: John Marsden nominated Derek Petera Seconded: Sandra
MacDonald “move that the board accept Derek Petera as the Chairman”
Agreed Lorraine Bailey nominated Denise Ewe- Seconded: Cathy Li
Denise Ewe declined nomination Accepted by Derek Petera Gary Brown
continued from this point. Nominations for Board Secretary Sandra
MacDonald nominated Mereana Hona Seconded: Gary Brown “move that
the board accept Mereana Hona as the Board Administrator for
another term” Agreed Accepted by Mereana Hona
Risk Level: Low Related Policy Board Standing Orders
Karakia: Matua John Marsden Finish Time: 8:55pm Next Hui Date:
2012
Level of Risk Likelihood
almost certain is likely is moderate is unlikely is rare
Cons
eque
nce
extreme risk of harm or actual harm occurring Critical Critical
High Moderate Low
significant risk of harm Critical High Moderate Low Negligible
moderate risk of harm High Moderate Moderate Low Negligible minimal
risk of harm Moderate Low Low Low Negligible insignificant Low Low
Negligible Negligible Negligible
provide clear information and update. Board felt they weren’t
fully advised of what was going on, therefore cannot be held
accountable.
• Discussion about Section 101 enquiry- 2011 identified were
purported to be several cases of abuse, hence the removal of
Mokopuna from the roopu. An enquiry was initiated by the Ministry
of Health, under Section 101.. This is serious case where Ministry
of Health believe we are in breach of the IDCCR Act 2003. Comments
made- Kaimahi feel they have been falsely accused of abusing
Mokopuna. Board response: The enquiry revealed there were practices
that occurred which were in breach, therefore constipated the
enquiry.
• Monty- acknowledged Kaimahi do a good job, supportive towards
Mokopuna, however feel the blame has been put on Kaimahi,
purporting they are abusers!
• John – Board have taken measures and will continue to apply
remedial action to ensure the roopu maintains status. There is a
long road ahead, people need to be accountable and continuing on
working.
• Cost savings strategies to be implemented to cut back costs,
to regain financial position. Gary Wyatt commented on conditions of
Section 101) unable to go into case itself due legislative
reasoning’s. “that the Change Directors report 2011be received”
Motion to move the Change Directors report 2011 be accepted
‘Moved: Derek Petera Seconded: Debbie Renahan Carried:
Actions to improve: • Nil
Person Responsible Timeframe:
Agenda Item # 9: Business Services Reports “that the business
services reports for 2011be received” Finance report tabled by
Cathy Li-Finance Manager (read report)
• Report supported comments/report conveyed by John Marsden,
Jeff Muir ( Accountant) Assets report tabled by Maree King- Assets
Manager (read report)
• New to organisation, replaced Angela Hoy • Challenging year •
To install robust practices and processes • Systems- to work on
systems to collate/record for document management
Transport report tabled by Craig Clarke (read report) • Vehicles
require repairs and maintenance- ageing fleet • Devising vehicle
replacement plan for 2012
Garden report-tabled by Lisa Muller (read report) Human
Resources report- ‘He Tangata, He Tangata, tabled by Ani Petera-
Human Resource Manager (read report)
• Training programmes implemented • Staff trained, workforce
development, numeracy and literacy, Diploma Frontline
Management
OSH report- tabled by Ashani Senanyake (read report) Quality and
Risk report- tabled by Tangihaere MacFarlane- Quality and Risk
Manager (read report)
• Quality Plan implemented • To initiate cross whare audits for
2012
Maori Advisor report- ‘Supporting the kaupapa’ tabled by Waitai
Petera- Maori Advisor (read report) • Tautokoniga i te kaupapa o te
roopu
Motion to move the business services reports for 2011 be
accepted”
‘Moved: Derek Petera Seconded: Debbie Renahan Carried:
Risk Level: Negligible Related Policy:
Actions to improve: • Nil
Person Responsible Timeframe:
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Business associates wHat’s on Board
lawyeR
accounTanT
audiToR
bank
fundeRs
insuRance
infoRmaTion seRvices
qualiTy seRvices
geneRal pRacTiTioneRs
goveRnmenT agencies
pRopeRTy oRganisaTions
pRinTing seRvices
Smith and Partners Barristers and Solicitors
KCA Ltd Chartered Accountants
McGregor Bailey Chartered Accountants
ASB Bank Ltd
Ministry of Health Disability Services DirectorateNorthland
District Health BoardCanterbury District Health BoardMinistry of
Social DevelopmentAccident Compensation CorporationDepartment of
CorrectionsMaori Providers Development Scheme
Glen Stonne Ltd
Gen-i NZ LtdEndeavour Solutions LtdIDT Workforce SolutionsRevera
LtdBelton IT NexusIntelligent Business Intergen LtdRicoh NZ
LtdNetsoft Ltd
DAA Group Ltd
Various throughout Auckland / Waikato / Te Tai Tokerau /
Christchurch regions
RIDCATaikura TrustRegional and National Health and Disability
Providers nationwide
Housing NZ Ltd - Auckland / Northland / Midlands /
ChristchurchCommunity Living Trust - Auckland / Northland /
Midlands / ChristchurchRegional real estate agencies nationwide
PrintPlus Botany
This year for Te Roopu Taurima has been one of firstly
significant
changes particularly with the consolidation process of the
change
management process. Secondly it has been a reminder to all
BOD
members as to the importance of “TIMELY INFORMATION” and how
such information can guide the Board in critical
decision-making.
I want to congratulate all the BOD members for their
contributions
and strategic insight during the change process. I especially
want to
acknowledge the Chairperson and the Change Director for
guiding
us through such a critical phase of Te Roopu Taurima’s
ongoing
development. “I want to also sincerely acknowledge the
tremendous
work of the GM’s and their continued commitment to the
kaupapa
of Te Roopu Taurima services ensuring that continuous
quality
improvements in every aspect of the business is at the
forefront
of their thinking and actions, albeit, at times under
somewhat
challenging circumstances (Nga Mihi Nui Kia Koutou Katoa)”
“ E hara I te toa he toa takitahi, engari he toa takitini”
Gary Brown M NZIOD
Ko Brian O’Shea toku ingoa
Ko Ngati Awa me Ngapuhi aku iwi
Ko Ngati Patuwai me Ngati Rehia aku hapu
Ko Mataatua te waka
I have 20 experience working across government departments
in
the area of funding / contracting and management. These
include,
Department of labour, Te Puni Kokiri, MSD, and the Waitemata
DHB. I currently work in the largest Primary Health
Organisation.
My qualifications are based on Maori Community Development.
My interests are all sports, diving, fishing and mokopuna. I
have a
son (25) and a Daughter (23) and two tumeke moko (tama).
Mauri Ora. I have been a member of Te Roopu Taurima O
Manukau
Trust Board since 2009. Throughout this time the journey for
Te
Roopu has been eventful to say the least. I am pleased to
have
participated in some of the many changes that have occurred
within
the organisation in the past couple of years. Some of the
measures
have seen growth occur in our financial situation as well as in
the
services we are providing. I wish to thank the team of Te
Roopu
Taurima for their patience, understanding and efforts.
No reira, tena koutou, tena koutou, tena koutou katoa
Debbie Dawson-Renahan
E mihi ana ki te Rangi, e mihi ana ki te whenua, e whakatau ana
ki
a ratou kua okioki, kua whakangaro i nga tirohanga kanohi i roto
i
te tau, i te marama, i te wiki, i tenei ra. Tenei tatou te
mahuetanga
iho, e puhia nei e nga hau o te ao.
na Te Atairangikaahu (1982)
The Board’s commitment in the last twelve months to be
resolute
to uphold the vision of E Kore A Muri E Hokia: There is no
turning
back, We can only go forward (Dr Tui Adams) continues. But
there
is still much to do to ensure that the Te Roopu Taurima o
Manukau
Trust strives to realise in every aspect of Board deliberations
that
Rangatiratanga mo tatou katoa i runga i nga tikanga o tena o
tena
o tena remains the central tenet and guiding principle in all
decision
making. Full and transparent governance must be accountable
to
operational activities through sound annual and strategic
planning
and vice versa. The potential of Te Roopu Taurima to continue
to
prosper as the largest tikanga based kaupapa Maori provider,
for
intellectually disabled whanau demands this respect.
Na Denise Te Tuhi Ewe (2012)
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Rangatiratanga mo tatou katoa i runga i nga tikanga o tena, o
tena, o tena
Te Roopu Taurima O Manukau Trust Organisation Chart-Oct 2012
Board of Trustees
Executive Director
General Manager
Business Support
Finance Manager
Accounts x 3
Payroll x 2
Ringa Awhina
Receptionist
Human Resource Manager
HR Advisor
HR Facilitator
Administrator
Assets Manager
Senior Assets Officer
Assets Officer
1.5fte
Mahinga Mara
Quality & Risk
Manager
Administrator
Information Systems
Manager
Exec PA
General Manager
Care Services
Regional Manager
Southern
Area Manager
Waikato
Kaitaataki x 3
Kaiwhakahaere x 1
Kaiarahi
Kaiawhina
Care
Manager x 1
Administrator
Area Manager South Island
Kaitaataki x 2
Vocational Coordinator x 1
Kaiarahi
Kaiawhina
Care
Manager x 1
AdministratorBusiness Administrator
Business Admin
Regional Manager Northern
Area Manager
RIDSAS Auckland
Kaitaataki x 3
Vocational Coordinator x 1
Kaiarahi
Kaiawhina
Care Managers x 2
Administrator
Area Manager
Residential Support/Development
Team Leaders x 2
Kaiwhakahaere Voc X 1
Kaiarahi
Kaiawhina
Kaiwhakahaere x 2Awhi Whanau Kaiwhakahaere x 2Kaitaataki x1
Administrator
Area Manager Northland
Kaitaataki x 3Respite
Kaiwhakahaere x 1
Kaiarahi
Kaiawhina
Administrator
Korowai Aroha
Care Services
Administrator
Maori Development
Advisor Clinical Manager
Exec PA
Whaea Matua
Mokopuna Whanau
-
16 17
statistical inforMation
income ($ million)
inco
me
30
35
40
20122009 2010 2011
25
20
15
10
5
0
numbeR of whaRe by Region
numbeR of mokopuna by Region
numbeR of mokopuna by seRvice
num
ber
of w
hare
num
ber
of m
okop
una
num
ber
of m
okop
una
30
140
160
140
120
120
2012
2012
2012
2009
2009
2009
2010
2010
2010
2011
2011
2011
25
100
100
20
80
80
15
60
60
10
40
40
5
20
20
0
0
0
ToTal expenses ($ million)
tota
l exp
ense
s
30
35
40
20122009 2010 2011
25
20
15
10
5
0
numbeR of sTaff
num
ber
of s
taff
600
700
800
20122009 2010 2011
500
400
300
200
100
0
Auckland
Midlands
Taitokerau
Christchurch
Auckland
Midlands
Taitokerau
Christchurch
Residential
RIDSAS
HCRS
Respite Care
16 17
-
18 19
financial audit rePort
-
20 21
-
22 23
-
24 25
-
26 27
-
28 29
-
30 31
-
32 33
froM tHe cHairMandeRek peTeRa, chaiRman
Tena koutou katoa e nga mokopuna, whanau me nga kaimahi o Te
Roopu Taurima O Manukau Trust. Kei te mihi nui kia koutou
katoa
mo tenei tau.
As I reflect on the last twelve months there have been some
significant management changes within the organisation. The
Board
is very pleased with the new structure of leadership under
Lorraine
Bailey, General Manager Care Services and Brian Emery,
General
Manager Business Support with the oversight of John Marsden
as
Executive Director.
What has also been massive is the commitment and dedication
shown by all kaimahi and management across the organisation
who
have got on with the “mahi” in providing the very best quality
of
care for mokopuna.
Although no road is ever smooth, the Roopu has risen to the
different challenges such as the scrutiny of the various
surveillance
audits held throughout the year. These audits have however
been
embraced with an openness of accountability and gives us the
opportunity to always look at ways to improve the way we do
things. It is with renewed confidence that the new management
and
kaimahi have been effective and efficient in the delivery of
quality
services across the organisation.
On a lighter note, it was an absolute pleasure to attend the
very
first Te Taitokerau Mokopuna Ball held in Whangarei. I take my
hat
off to Korowai Aroha, management and kaimahi of Te Tai
Tokerau
for their outstanding organisation of this event and
coordination
including catering done by the staff. What was also
exceptional
was seeing the mokopuna ball “glammed up” for their night of
glitz and glamour. It was difficult to choose the winners for
the
different prizes. In my opinion they were all winners. Well done
Te
Tai Tokerau!
As the festive season draws nearer, I would like to extend my
sincere
gratitude and appreciation to all management and kaimahi for
the
work you all do at times going over and above. To Lorraine,
Brian
and John thank you for steering the waka forward and as
always
my sincere appreciation to each board member for your
support
throughout the year.
Ma te Atua e manaaki, hei tiaki,
Derek
executive directors rePortJohn maRsden, qso, Jp
E nga mana, e nga reo, e rau rangatira ma, tena koutou katoa.
He
mihi tenei ki nga tini mate o te tau kua hipa atu nei. No reira,
haere
koutou ki te huihuinga o te tini me te mano kua wehe ki te po.
No
reira, kapiti hono tatai hono, ratou kia ratou, tatou hoki ki a
tatou.
The past 12/18 months has been one of reconfiguration of Te
Roopu
Taurima O Manukau Trust particularly relevant to management
along with the consolidation of the services. The principal
issues
for restructure have been to reconfigure the direction forward
for Te
Roopu Taurima O Manukau Trust whilst at the same time
seeking
to address escalating expenditure.
While the reconfirming of strategic direction was relatively
straight
forward, the addressing of escalating costs has been much
more
complex. The main changes to address both aspects, were to
review the Senior Management team and seek strategies as to
how
this area may be reconfigured. A new management structure
was
put in place. Essentially both services of Residential and
RIDSAS
were aligned more closely with each other, particularly with
the
management level now spread across to cover both services.
The
major effect of these changes were:
1. Close monitoring of staff shifts/rostering within the
whare
2. More proactivity in increasing occupancy of whare
throughout
Aotearoa
3. Systems review i.e. telecommunications and IT software
4. Strengthening and enhancement of Quality Assurance
processes and policies
5. Consolidation of current services with the enhancing of
relationships with other associated relationships.
Most of these have now been addressed which leads us to the
next
phases - review of our resources, and staffing benefits i.e.
Sleepover
payments now due.
fuTuRe diRecTionTe Roopu Taurima O Manukau Trust appears to have
turned the
corner in terms of its viability as a result of the tighter
infrastructural
processes that have been instituted over the past 12 months.
This
has been achieved with the cooperation of all staff in their
efforts
towards managing daily running costs.
The trick to ensuring ongoing viability of Te Roopu Taurima
O
Manukau Trust remains as managing whare occupancy rates and
close managing of overall costs. There is the potential of
expanding
the service into other areas throughout Aotearoa and
discussions
with various areas are already occurring.
Time has arrived where the acquisition of other type
businesses
may need to be promulgated. There are also opportunities
through
looking at existing businesses being sold which are becoming
more
available by the day.
The Board will need to consider the diversification of its
business.
gRaTiTudes There are several groups that need to be acknowledged
in bringing
Te Roopu Taurima O Manukau Trust through a very difficult
year
of activity.
Various government agencies and other groups in this type of
service have freely offered support and assistance through the
year.
We particularly acknowledge MOH and RIDCA for their
invaluable
assistance through the year.
The second group to be thanked is the staff many of whom
have
given their time unselfishly - often working double shifts
etc.
Finally I wish to pay gratitude to the Chairperson and the Board
who
have retained a close oversight and providing direction often
when
decisions have had the potential to become challenging.
I believe this coming year will be one of further challenges,
however
with genuine commitment and passion these can be overcome
and
progressed for the benefit of Te Roopu Taurima O Manukau
Trust.
Kia ora tatou
John Marsden, Executive Director
-
34 35
finance rePortcaThy li, finance manageR
The last year has seen the Trust changing and developing in
many
significant ways with the result of improved operational
efficiency
and effectiveness.
I am delighted to see the positive results in the state of
affairs of the
Trust after consolidation of whare, roster reviews, increased
number
of referrals and decreased vacancy rate.
During this financial year, 31 new mokopuna entered and 12
mokopuna left our care services i.e. mokopuna numbers
increased
from 227 to 246. Despite a reduction in vocational income by
$0.40
million (16.2% on last year), our total income was up $1.57
million
(5.7% on last year). Our residential and RIDSAS income
increased
by 8.2% and 7.8% respectively. Total expenses increased by
$0.43
million only, i.e. 1.5% of last year total expenses, mainly
contributed
to by staff and property costs. The net result is a
significant
improvement from a deficit of $0.75 million to a profit of
$0.42
million. This is a great achievement especially in such
difficult
economic times.
We have worked with the Union, delegates, the Ministry of
Health
and DHB’s about the sleepover settlement, and final agreement
has
now been reached. We are expecting funding from the Ministry
to
enable a full payment of the six year sleepover back pay
liability, the
Trust contribution to which will be $0.64 million.
Future focus still should be to protect income while
controlling
costs and capital expenditure through prioritizing objectives
and
activities, monitoring variance of actual against budget,
and
undertaking periodic reviews of our strategic plan.
Finally, I would like to thank all my team members for their
hard
work and commitment during the past year. I also want to
reiterate
my gratitude to each department for their support to the
Finance
team.
cathy Li
assets rePortsaul RobeRTs
Kotahi tonu te wairua o nga mea katoa. Koia te timatanga,
koia
te whakaotiranga, koia te kaiwhakawa o nga mea katoa, kororia
ki
tana ingoa tapu. Paimarire.
During the second quarter of this year I was fortunate to join
Te
Roopu Taurima o Manukau Trust as the new Assets Manager. As
I
had come to understand, Te Roopu Taurima had more recently
gone
through a number of transformations. This included the
formation
of a new Assets department which saw a merging of the
Transport
and Whare portfolios. It’s with great pleasure that I present
an
outline of the Assets report for the 2012/2013 AGM.
With vast and wide skills including fleet management,
architectural,
mechanical and administrative backgrounds, the newly
appointed
Assets team look forward to contributing and adding value to
the
wider strategic direction of the organisation. The Assets team
are a
relatively newly appointed team of 3.5 FTE’s.
More recently there have been a number of Asset initiatives
initiated
this year, of which one in particular, would have a
significant
impact on the reduction of Assets’ operating costs. Faced
with
a mature fleet where the average age of vehicles was 7 years
old, health and safety, and soaring repair and maintenance
costs
eventually led to the impending proposition to replace our
fleet.
A capital investment decision was initiated and the rollout of
a
vehicle replacement programme began June 2012. Since this
time,
a number of new vans and sedans have been introduced to the
fleet.
Assets plan to continue the replacement programme over the
next
18-24 months and this will continue to be driven by the need
for
more cost-effective fleet management practices, an appreciation
of
the magnitude of fleet operational costs, funding availability
and
vehicle replacement guidelines.
This year there have been a number of interesting challenges
with
our whare. Assets continues to be reminded of our
responsibilities
surrounding compliancy codes and regulations and with this,
the safety and health of our mokopuna and our kaimahi are at
the forefront of our minds. Assets have taken upon ourselves
to
vigourously assess, evaluate and remedy a number of problems
that have plagued whare in the past. As a consequence of
Assets
conducting property condition reports, a number of new
capital
builds have been identified for the coming new year. Whare
Whirinaki is one of those that have been identified as a
proposed
new build.
Being smart and identifying our core business has included
building
closer working relationships with our external stakeholders.
Critical
to our success has been a drive by Assets to engage and
demand
more buy-in from our landlords (including Housing NZ),
contractors
and suppliers that aligns with our strategic direction as Te
Roopu
Taurima. Moreover, Assets will be looking to build on an
already
seamless integration with our wider organisational
departments.
While this is not necessarily an innovative approach, it is one
that
assists Assets with simplifying our interface with the rest of
the
world.
I’m reminded of a time I attended Hana Te Hemara’s infamous
speech
she gave at an Auckland University Maori Students Association
hui
in 1988. Though she achieved notoriety for comments that
were
hugely taken out of context, thinking globally and acting
locally
was the catch phrase of the day. As a kaupapa Maori
organisation,
the opportunity to seize upon international models of asset
management and develop one that is heavily founded on Maori
fundamentals is exciting. I’m encouraged by the opportunities
that
lay ahead for Assets in 2013. This will be a year that
continues
to contribute to the ongoing operational direction of Te
Roopu
Taurima. I believe it will be one that hails a genuine sense
of
new energy, vibrancy and exuberance to an already motivated
and
aspiring team.
No reira hei korero whakamutunga:
Kia hora te marino,
Kia whakapapa pounamu te moana,
Kia tere te karohirohi,
i mua i to tatou huarahi.
May the calm be widespread,
May the ocean glisten as greenstone,
May the shimmer of light
Ever dance across our pathway.
Paimarire.
Left to right: Tori Puata (Senior Assets Officer) - Te Arawa,
Waikato Maniapoto, Ngai Takoto; Lennae Boyce (Assets
Administrator) - Te Rarawa, Ngati Porou, Ngati Raukura; Kaiawhi
Wharemate (Assets Officer) - Ngai Tu, Ngati Moerewa,
Ngapuhi Nui Tonu; Saul Roberts (Assets Manager) - Te Waiohua,
Waikato
-
36 37
HuMan resources rePortani peTeRa, adele mulleR, maTThew paul,
Tupou evans
oveRview by Ani Petera (HR Manager)This year the Human Resource
team had some positional changes
with Adele Muller appointed H.R Facilitator (previously
Executive
Human Resources P.A), responsible for recruitment and
specific
training. Tupou Evans appointed H.R Administrator
(previously
Team Secretary RIDSAS Auckland), responsible for
administrative
and records management support. Matthew Paul appointed H.R
Advisor responsible for OSH/Health and Safety/CPI and First
Aid
training.
Human Resource Manual: One of the major tasks for Human
Resources has been to review the Human Resource manual. We
were fortunate to contract the services of Karna Luke (TTL
Business
Consultants) to review and update our manual to align with
Te
Roopu Taurima O Manukau policy manual and to ensure the
meeting of legislative requirements. Further to the above,
TTL
Business Consultants will provide training to our managers in
the
areas of change management, training and overall H.R
workshops.
Wage Bargaining: November 2012 sees the current Collective
Employment Agreement up for renewal. Given the changes that
have
occurred within the Roopu, Karna Luke has also been
contracted
to provide his service to assist and facilitate this process
with
management in partnership with the Public Services
Association.
investigations and complaints: This year has seen its fair share
of
complaints and concerns. Having responsibility and oversight in
this
area has certainly been a huge learning in terms of
employment
relations. As mentioned previously, specific training workshops
for
Managers in relation to change management, policy and HR
training
processes will go a long way to improve management
capability,
confidence and competence to deal with issues effectively
when
they are raised.
RecRuiTmenT by Adele Muller (HR Facilitator)For 2012 the
establishment of a more streamlined management
structure for Te Roopu Taurima O Manukau Trust has brought
about a number of positive changes. With the oversight of
John
Marsden as Executive Director, the new look structure has seen
the
appointment of Lorraine Bailey as General Manager Care
Services
and Brian Emery returning from Australia in January 2012 to
take
up the position of General Manager Business Support.
A number of vacant or new positions were high on the
recruitment
agenda this year. Human Resources were able to meet the
demand
with the appointments of the following people to their
respective
positions and regions for 2012:
• Joanna Singh – Business Administrator Waikato
• Matthew Paul – HR Advisor Auckland
• Dana Marii-Tito – Team Administrator Care Services RIDSAS
Auckland
• Cassandra Dickinson – Team Administrator Care Services
Residential Auckland
• Serlina Yi – (Temp) Accounts Administrator
• Ani Capper – Kaitaataki Waikato
• Saul Roberts - Assets Manager Auckland
• Christine Henare – Accounts Payable Officer Auckland
• Connie Watts – Casual Registered Nurse Whangarei
• Louise Fielding – Awhi Whanau / Kaiwhakahaere Auckland
• Destiny Nielson – Awhi Whanau / Kaiwhakahaere Auckland
• Sarah Te Pou-Onehi – Regional Manager Waikato-South
• Char-lee Wallace – Receptionist Auckland
• Te Kaanga Skipper – Korowai Aroha Auckland
• Winiata Brown – Area Manager Otautahi
• Christine Keenan – Kaitaataki Waikato
• Lennae Boyce – (Temp) Assets Administrator Auckland
• Tori Puata – Senior Assets Officer Auckland
Along with recruiting for the above positions, existing
administration
staff had the opportunity to apply for internal positions in
other
support areas, providing expert IT and administrative support
to
their managers and teams.
As we know the quality of service for mokopuna is always at
the
forefront to ensure mokopuna are provided with the very best
care
and furthermore to ensure that whare are adequately staffed
and
resourced. The growth of the Roopu this year has seen Human
Resources facilitate seven recruitments employing eighty-six
kaiawhina across the motu with a further two planned for
Taitokerau
and Waikato before Christmas.
In my view recruiting the right person/s for the job
generates
achievements, positive outcomes, optimum care that
ultimately
ensures we have happy, content and satisfied mokopuna,
whanau
and kaimahi.
Train the Trainer: This training facilitated by Una Ryan has
been
identified as a means of standardising a more uniformed approach
to
the delivery of orientation/refresher training for kaimahi
throughout
the regions. The target group made up of Kaiwhakahaere,
Kaitaataki
and Care Managers will cover the capability of trainers to
further
enhance their skills, the collection of existing training
programmes
to re-design the training and resources and effective ways
of
measuring kaimahi learning.
RecoRds managemenT commiTTee by Tupou Evans (HR
Administrator)
Human Resource contribution to the records management
committee for the year has involved ratifying numerous forms
including the merger of HR 303 and HR 303a. Human Resource
has
also introduced two new forms. The Repairs and Maintenance
form
being trialled enables us to keep track of various R&M’s
during the
OSH hui (Auckland Only) and the investigation recommendation
form constitutes the final step of our investigation process
ensuring
recommendations are completed and signed off by the
appropriate
level of management.
credentialing: In line with our review of the HR manual, a
credentialing profile for clinical positions has been developed.
This
outlines the qualifications and experience required of each
clinical
position and monitors registration currency respectively.
occupaTional healTh and safeTy by Matthew Paul (HR Advisor)
Te Roopu Taurima O Manukau Trust promotes excellence in
health and safety management through the use of sound hazard
management systems and practices.
This year an opportunity arose to have all our OSH
representatives
Auckland (30), Taitokerau (6) and Hamilton (14) in September
2012
and October 2012 to up-skill in the health and safety (stage
1)
certification provided by a ACC H&S Professionals.
Training consisted of the Health and Safety Employment Act
(HASE
ACT) with the primary objective of covering the prevention
of
harm to all persons at work and other persons on, or in the
vicinity
of their place of work. In recognition of their achievements
a
combined regional OSH meeting via V.C will be held in December
12
to acknowledge the participants attaining their Health and
Safety
(Stage 1) certificate.
-
38 39
OSH guest speakers: This year we organised three guest
speakers
to attend the OSH hui. The regions were able to link in via
video
conference to Auckland where OSH representatives were given
updated information in relation to:
• ACC - Process and Procedures - by Arnold De Farias,
Relationship
Manager Workplace
• Employee Assistance Programme - by Irene Bates, EAP
Consultant
• Infection Control Management - by Sarah Williams, Clinical
Manager, Te Roopu Taurima O Manukau Trust
Workbased Training – Leading Workforce Literacy: Work-based
Training programme 2012 was once again offered to kaimahi in
Tamaki Makaurau and Waikato. Participants were eager to
learn
and develop their skill-base. The outcome of the programme
developed participant literacy and numeracy skills in the
areas
of: oral communication, leadership communication, everyday
numeracy and financial literacy. The programme has resulted in
the
participants increasing their confidence to communicate
effectively,
extend their oral communication skills, increase their
confidence
and leadership skills and revise and update the practical
application
of their numeracy skills.
Overall there were sixteen participants from Auckland and
seven
participants from Hamilton who completed the course this
year.
Graduation ceremonies were held in both Auckland and
Hamilton
to recognise the achievements of these participants.
summaRy by Ani Petera (HR Manager)In conclusion I would like to
firstly acknowledge and thank Adele,
Tupou and Mathew for their hard work and diligence
throughout
the year. It’s with confidence and reassurance that when I am
not
around the team just get on with the mahi –“Mahia te Mahi”.
Last but not least, the Human Resource team would like to
acknowledge and thank all the teams in Tamaki Makaurau, Te
Tai
Tokerau, Waikato and Otautahi. Their ongoing administration
support has been outstanding which has contributed to the
overall
quality improvements and effective human resource delivery
throughout the motu.
We wish everyone a very Merry Christmas and look forward to
the
new challenges that 2013 brings, and in doing so reflect on
this
whakatauaki by the late Sir James Henare.
“We have come too far not to go further
We have done too much not to do more”
-
40 41
quality & risk rePortTangihaeRe macfaRlane
E nga hau e wha mai i Te Taitokerau, ki Tamaki Makaurau, ki
Waikato tae noa atu ki Otautahi, kia ora mai tatou katoa.
The quality role within Te Roopu Taurima O Manukau Trust
supports
the aspiration towards an organisational culture where care is
at the
heart of everything we do.
E ki ana te korero, ‘Tiaki Mokopuna, Manaaki Tangata’.
ceRTificaTion and accRediTaTionTe Roopu Taurima O Manukau Trust
continues to maintain
certification in accordance with the Health & Disability
Service
Standards (HDSS), and accreditation in accordance with the
Evaluation and Quality Improvement Programme (EQuIP4).
evaluaTion / audiTFollowing on from the two developmental
evaluations carried out by
Margaret Wyllie & Associates June/August 2011,
recent/upcoming
audit events are summarised herewith:
• 23-26 July 2012: Periodic review (surveillance audit)
against
HDSS and EQuIP4 standards carried out by DAA Group Ltd.
Letters confirming certification and accreditation status
have
since been received from the Ministry of Health and DAA
Group
Ltd respectively.
• 29-31 August 2012: SAMS evaluation of Nga Mahi o Te Ra.
In January 2013, a second party (Northern DHB) audit against
contract will be undertaken at whare Manaakitia (Whangarei).
In
Feb-Mar 2013, a second party (Dept of Corrections) audit
against
contract will be undertaken in Te Taitokerau.
The next comprehensive audit (Certification and Accreditation)
is
scheduled for 13-17 May 2013.
TRaining 11-15 June 2012: 32 x kaimahi from across the regions
undertake
internal audit training
15-19 Oct 2012: Q&R team (Tangihaere Macfarlane and
Faith
Goldsmith-Neki) attend ‘Auditor Training in Healthcare’
Programme
(exam results are imminent).
cRoss-whaRe audiTs28-30 Nov 2011: 17 x Auckland residential
whare audited
18-22 June 2012: All whare/all regions audited by kaimahi
who
undertook 11-15 June internal audit training programme.
whaRe visiTs 85% of Te Roopu Taurima O Manukau whare were
visited over the
past year by the Q&R team. A whare visit schedule is
under
development with a view to each whare being visited at least
twice
a year by a member of the Q&R team, or as delegated.
policy • Policy Manuals were distributed to all whare in loose
leaf
format by August 2012. For the most part, associated
coaching
and mentoring was undertaken by Q&R team.
• Policy review programme continues and project is at 50%
completion.
manuals/documenTs• A comprehensive review process is underway
with the support of
a cast of many including the Records Management Committee.
• Smooth progression of Records Management Committee mahi
with electronic ratification at basis.
• Telarc Quality Health logo is being supplanted by that of
DAA
Group over time.
• Database/ regional reporting templates roll-out is
anticipated
expectantly, as is that of the Intranet.
• All whare have been issued with a Quality Assurance folder
inclusive of Health & Disability Service Standards
information.
qualiTy & Risk commiTTeeMokopuna representative membership
to the Q&R committee is
at full complement comprising of Kevin Wilson (Waikato),
Aaron
Attewell (South Island), Robert Rocky Rutherford (Te
Taitokerau)
and George Walker (Tamaki Makaurau).
he momo whakapai – qualiTy impRovemenTs RegisTeRThere are 199
improvements registered to the Quality Improvement
Register (He Momo Whakapai), 40 more than at the same time
last
year.
Kati ra mo tenei wa. Mauri Ora ki a tatou katoa, na
Tangihaere Macfarlane maua ko Pono Goldsmith-Neki
inforMation systeMs rePortvaleRie lui
‘Technology makes it possible for people to gain control
over
everything, except over technology’
– John Tudor
2012 has been a year of development and growth within the
world that is Te Roopu Taurima O Manukau Trust. We have seen
ourselves move from button controlled mobiles to touch
screen,
email- receiving wonders, from large conventional CPU to Ipad
and
tablets. This change has moved us into a more efficient way
of
using technology to our advantage. The need to have
information
in a timely manner is imperative. The requirement to
communicate
with the masses is essential.
This year we have accomplished tasks such as: roll out of
computers
into the whare, whare email access and electronic timesheets
just to
name a few. Although somewhat new and daunting to some, I am
confident we can overcome these barriers with continued support
to
our kaimahi. Technology is not meant to disable people, it is
meant
to enable them, and it should provide the means to generate
giant
leaps in performance and capabilities of the user. We have come
to
a point where re-education is a necessity as having the
knowledge
is power.
Earlier this month we welcomed our new IT Provider – Belton
IT
Limited, who will assist us in moving forward with our
technology
needs- not only in the aspect of technical support, but also
in
the development of robust and seamless processes relating to
information technology. It is exciting to be part of the
future
development of our internal intranet, roll out of printers in
the
whare and the development of a well designed database system
to
fit the needs of our Roopu. We continue to work through tasks
at
light speed to prepare for the coming years.
Last but not least, I acknowledge those whom have worked
before
me to give Te Roopu Taurima O Manukau Trust the starting
block
to move towards a technology-based environment. They have
prepared the soil, sown the seeds and ensured that the right
amount
of water and sunlight was given. Our systems have fruited and
now
in the hands of another caretaker, it is my hope that we
continue to
appreciate what technology has to offer.
Na, Valerie Lui
-
42 43
Maori develoPMent advisor’s rePortwaiTai peTeRa
E te Heamana me o Mema honore o Te Poari O Te Roopu Taurima
O Manukau Trust, tena koutou, tena koutou, tena koutou katoa.
E
kore ratou te hunga kua okioki e warewaretia e tatou te hunga
ora,
tatu atu ra ki te hunga e whai paanga ana ki a tatou o Te
Roopu
nei. Kia Julie, kia whaea Te Awhina, ki te matua ra o Kaiawhi ,
nga
mokopuna, nga kaimahi, me o ratou whanau hoki, no reira te
hunga
mate haere ra ratou, haere, haere, kia tatou hoki te hunga ora,
tena
tatou katoa.
It has been just over a year since I was appointed to this role
as
Maori Development Advisor. Previous to that I was the Maori
Development Manager responsible for Te Korowai Aroha
throughout
the regions. That responsibility is not mine anymore, but the
mahi
has for some reason or another remained similar to my last role.
I
find though I am now able to accompany our General Managers,
and Executive Director to support kaupapa on behalf of Te
Roopu
Taurima O Manukau whereas I found it difficult to before. I
also
attend hui on behalf of Te Roopu Taurima O Manukau Trust and
give advice to our kaimahi who regularly seek it. I am
enjoying
the role and the acknowledge the honour given by the Board
and
Senior Management to speak on behalf of our Roopu on
auspicious
occasions such as tangihanga and hui we are involved in as
both
tangata whenua, and manuhiri. Although almost all of the
mahi
I have carried out in this period have been important, some
of
the highlights have been accompanying Lorraine Bailey, GM
Care
Services as her kaikorero to numerous hui in Poneke,
Kirikiriroa,
Te Tai Tokerau, and of course Tamaki Makaurau, another was
accompanying our Executive Director in visiting all the whare in
the
Midlands region. It gave me the opportunity to once again meet
the
mokopuna and kaimahi of the region, and to also familiarise
myself
with whare locations. Another big undertaking I was and am
still
involved in was Te Ara Taumatatanga kaupapa that the
committee
took all over the motu to our different regions during and after
the
Section 101 enquiry carried out by the Ministry of Health. I
suppose
one would say that our task was to try to allay some of the
fears,
and the frustrations brought about by the enquiry, and to assure
the
kaimahi that their awangawanga were been acknowledged. The
end
result has brought about a number of changes to certain
kaupapa,
some recommendations have been put forward to both the Board
and Senior Management, and some more recommendations are in
the pipe line.
I am on several committees, amongst those are the marae
committee
whereby in conjunction with a mokopuna mother we are looking
at
acquiring some whenua whereby we could maybe build a Marae/
Office/ Mahi O Te Ra/Workshops for Te Roopu Taurima O
Manukau
Trust on the one site. Another is the free health check
programme
in conjunction with MIT. This particular kaupapa was driven
by
Sandra McDonald, one of our Board Members, and Mereana Hona
(Exec PA). This initial programme carried out on site at our
main
Otahuhu office , if successful could be rolled out to our
other
regions through similar contacts. Another is the kaimahi
recognition
kaupapa whereby we are looking at ideas to not only
acknowledge
our kaimahi but also to reward them for their wonderful
ongoing
mahi for our mokopuna, in our homes and on the several trips
that
are normally undertaken by our whare and mokopuna as well as
the
different kaupapa that happens which is natural amongst us in
Te
Roopu Taurima O Manukau Trust. I have held a hui on Te Reo
Me
Ona Tikanga kaupapa hoping to get this off the ground to help
our
kaimahi understand some of our Tikanga Maori, why we do it,
and
how. Eleven people attended with varying degrees of knowledge
in
Tikanga Maori me Te Reo. Some of the kaupapa discussed were:
• Protocol- Powhiri, Waiata
• Meaning/purpose/procedures
• Tikanga and Kawa
• Roopu Kawa-Clarity about
• Learning different Kawa (other regions)
• Rituals of engagement
• Knowledge, meaning, and explanations
• Understanding spiritual aspects
• Language: sentence structure/vocabulary
• Daily reminders of tikanga after morning karakia.
Hopefully we can get this kaupapa off the ground very soon,
and
I think we may have been successful in getting a little
external
funding to assist.
Noho ora mai ra koutou e nga rangatira.
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44 45
general Manager Business suPPortbRian emeRy, geneRal manageR
He tumihi atu ki a Ratou kua hinga atu. Ena ano ko Whaea Te
Awhina, raua Ko Julie Warren. Kua heke iho nga tangi aroha
mo koutou katoa. Ma muri koutou e korero. Ma muri koutou e
whakaaro. No reira moe mai koutou katoa. Otira ki a Tatou
nga
Kanohi Ora, Tena Koutou Katoa
From the beginning of the year 2012, there were changes to
personnel and management in Business Support Services. The
changes have worked out well through good relationships
between
staff, and everyone getting on with their mahi. The finance
team
has remained stable with Cathy Li, Annie Du and new
appointment
Serlina Yi and the return of Christine Henare. Tala Poe and
Ellie
Chen in payroll section keep the pays going into bank accounts
for
everyone on paydays. There is a new team in asset management
with Saul Roberts, Kaiawhi Wharemate who are waiting for a
new
appointment of senior assets officer. Ani Petera has led a
couple
of changes in human resources with Matthew Paul, Adele
Muller
and Tupou Evans. Quality and risk management are stable with
Tangihaere Macfarlene and Pono Goldsmith. Val Lui is the new
person leading the organisation in information and
technology.
Mereana Hona continues to keep things ticking along well for
the
board and us. Char Lee Wallace is the pleasant face and voice
of
the front office. I am grateful for all that my staff do for Te
Roopu
Taurima and the kaimahi who care for mokopuna.
Personally, it was exciting to return to Te Roopu Taurima in a
new
role and I am very grateful to the Board for their decision
and
trust in me. As would be expected, there were the usual
business
challenges ahead for me. However, I did not realise the trauma
that
the Roopu had experienced while I was away in Melbourne last
year.
Firstly, I came upon the draft report of the Section 101
Inquiry.
Some findings I agreed with and was impressed with the
decisive
actions taken against wrongdoers. These were supported by
corrective actions taken by management and staff to maintain
the
quality of care to mokopuna. In our response to the Inquiry,
I
pointed out that:
• the “cherry picker” approach taken to writing negative
information and ignoring positives that had been presented
to the Inquiry
• the four recommendations against Te Roopu Taurima were a
nonsense and the board agreed
The impacts of the Inquiry on staff and our relationships
with
externals were wide and should not be under-estimated. At
one
point even our accreditation status was under threat until
the
auditing agency received assurances that Te Roopu Taurima
operations were steady and more importantly the care of
mokopuna
was as strong as ever.
Secondly, it was a shock to me to find the dire financial
straits that
Te Roopu Taurima was in. Morale was low and I heard anxious
korero from many staff who were uncertain about the future
of
Te Roopu Taurima, and their own. It was a roopu-saving move
that the board restructured management who set to, and
brought
about vital cost savings. The improvements were immediate as
the
financial reports indicate and these will be carried forward for
a
while as we recover our previous financial strength. After
eighteen
months of deficits, Te Roopu Taurima experienced surpluses
particularly in the last seven months. The annual financial
report
for year ending June 2012 shows the results of those efforts by
all
staff and management. Clearly, no one wanted Te Roopu
Taurima
to falter or fall and all staff and the board did well. We are
not
out of the woods, and savings remain a priority as we seek to
fund
capital works, replacement vehicles, and items that were not
carried
out in recent years. Another burden is the sleepover liability,
which
we have to fund as well.
As a way forward, early in the year, the business service
managers
agreed to two imperatives for their business plans for the
year
2012/13:
1. Growth in new contracts, quality of care and improvements
2. Controls on spend, labour costs, minimal mokopuna
vacancies
I am pleased to report that the managers are on track to help
Te
Roopu Taurima meet our two imperatives. Capital spend is
under
constant watch. In care services, realistic rostering is an
imperative
and is the secret of our future success. This is a consolidation
phase
for Te Roopu Taurima as we look to an exciting future of
challenges
and gains.
There are some future challenges for Te Roopu Taurima and we
can
pick the gains within:
• The impact of “choice in community living” as mokopuna and
whanau choose other care situations from Te Roopu Taurima.
How can Te Roopu Taurima stake out a viable position in that
scenario?
• Te Roopu Taurima finding the wherewithal and again
having its own marae with a range of facilities for mokopuna
vocational and living skills programmes
• Growing the business and future proofing for long-term
sustainability
• Building enduring relationships with new suppliers and
providers that are based exclusively on our mutually held
values
• Establishing a company to own and run Roopu whare from
whom Te Roopu Taurima can rent whare
• Accessing new funders and sourcing grants to carry out
some
capital works and items
• Being consistent with a programme of capital replacements
of vehicles and other assets in order to manage the
financial
burden
• Maintaining a culture of training, upskilling and educating
our
workforce that increases our Roopu capabilities and
intellectual
properties
• Taking advantage of technology innovations that are cost
effective and which bring about efficiencies in
communication,
data collections and sharing
• Sticking to our strength i.e. a culture of excellence and
risk
management through internal and external improvements
Many of these challenges are being talked about already at
board
and management levels as we set up a compelling future for
Te
Roopu Taurima. That is why I detect that there is a growing
level of
excitement within the ranks.
Finally, during the year we said farewell to Marie King, Nick
Xue,
and Craig Clark and wished them well for their future
endeavours.
Dana Mari-Tito and Maureen Armstrong have gone to other
roles
within Te Roopu Taurima. We are pleased with their choices.
No reira tena ano Tatou Katoa
Brian Emery
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46 47
residential services - aucklandphillip mulleR
Introductions: Phillip Muller, Area Manager, Auckland
Residential
Care Services; Cassandra Dickinson, Team Administrator;
Destiny
Nielson and Louisa Fielding, Awhi Whanau Kaiwhakahaere
He Maumaharatanga tenei mo nga Whanau, Mokopuna, Hoa
Rangatira I Waenganui I to matou Tari O Te Roopu Taurima O
Manukau Trust.
We would like to acknowledge all the whanau members who have
passed away, especially to our two whaea. Whaea Julie Warren
and
Whaea Te Awhina Asekona have both dedicated their lives to
this
mahi & our Roopu. May their hard work be nurtured &
continue to
flourish with great results for Te Roopu Taurima o Manukau.
It has been a busy year following the restructure. The Care
Services
annual plan was completed. We said farewell to Patsy Sherwin
who
retired in February and Moana Heihei stepped up to replaced
Patsy
as the new kaiarahi. Luanne Tito replaced Louisa as acting
kaiarahi.
Our mokopuna have had a very challenging but exciting year.
John
Mui and Ross Williams have both had holidays to Ahitereiria
wit
their whanau. An inaugural Koroneihana celebration lunch was
held at Nga Mahi O Te Ra on 21st August with great success
and
we hope to continue this annually. The Whanau Whanui Hui
were
attended with great whanau involvement. Poukai and special
birthdays continue to be attended and celebrated by mokopuna
and kaimahi. The empty beds that were vacant have been filled
and
our whare are now at full capacity. We have also had an increase
in
VHN and Respite mokopuna.
Significant events attended by kaimahi and mokopuna include
the
Disability Expo, Te Hui Taumata, NZDSN Forum, the ADPN Hui
and
others. MIT student nurse placements continued through March
and September this year and the relationship with MIT is
growing
stronger. We had an initial hui with Taikura Trust NASC and
we
hope to continue that relationship. We are looking forward
to
the roll out of the Te Ara Taumatatanga Staff Recognition
Mahi
Rangatira project.
The surveillance audit was carried out during the month of
July
and the Ministry of Social Development SAMS (Standards and
Monitoring Service) Evaluation was held in August/September.
Recommendations are currently being responded to. The Roopu
was successful in obtaining the CiCL (Choices in Community
Living)
contract and this will be administered by the Awhi Whanau
team.
We wish all our mokopuna and whanau a very merry Christmas
and
happy new year.
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48 49
ridsas services - aucklandwiRemu anaRu
The focus of our team this year has been to keep the numbers
of Mokopuna up to the optimum level required and at the same
time ensuring compliance to contract, appropriate supports
for
Mokopuna and whanau, we have also worked hard at maintaining
our relationships with our external networks which I must say
has
gone very well.
From the start of 2012 we have had very few vacant beds and
at
times even the assessment beds have been occupied. At one
point
we took on two Mokopuna who came into our assessment beds
under crisis and both have been transferred to Ridca civils and
have
remained within our service. One of these Mokopuna came in as
we
were going through our audit and I would like to acknowledge
the
Kaitataki, the Kaiarahi and the Kaimahi at Poukaha who
stepped
up and made this crisis situation work for the Mokopuna and
her
whanau.
The teams worked hard on getting ready for the audit we had in
July,
they also extended their support to our other services and some
of
the team went to other regions to support them with this event.
Our
team in Auckland would like to send out a big
acknowledgement
to Raukura Hune (Care manager) for her continued support
with
auditing and Kaimahi training.
The highs for the year:
• Roimata Aubrey and Dallas Nelson completing and graduating
a visual arts course at Te Wananga O Aotearoa.
• Mark Sutton, Te Ngore Turner, Parau Loshmann, Henry Harris
and Trevor Coleman going home to whanau or out into an
independent living situation.
• Our Mokopuna touch teams excelling in the tournaments (we
have two teams in another tournament which runs up until
January 2013).
• Mokopuna being active on the paipai during whanau whanui
hui and other events.
• Mokopuna gaining fork hoist licenses and part time jobs.
• Mokopuna coming off their orders and moving through the
continuum appropriately.
The Auckland Ridsas Care Services is still very committed to
the
Mokopuna and Whanau we support, to our contract and to Te
Roopu Taurima O Manukau trust. We all strive to improve our
practises and the practises of our teams in the knowledge that
this
will improve the lives of the people we support.
I would like to thank the new management team for the
wonderful
support they have given us this year there has been a lot
more
confidence shown by the team regarding the decisions that
have been made. I would also like to acknowledge the
Kaitataki
and Kaiwhakahaere in my team for their tireless work ethics
and
overwhelming support for the Mokopuna, whanau and for our
Kaiarahi, kaimahi at the coalface.
Last but certainly not the least I would like to thank the
Care
managers (Raukura and Kat), the vocational Kaiwhakahaere
(Maata),
the Behavioural Kaiwhakahaere (Miller) and our administrator
(Dana)
for the ongoing awhi and support given to the entire
Auckland
Ridsas team.
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50 51
auckland vocational servicesmaaTa Tua
‘E Tipu E Rea’ philosophy for Tamaki Makaurau RIDSAS
Vocational
Services supports mokopuna / whanau, kaimahi and Board of Te
Roopu Taurima O Manukau Trust, the community and
stakeholders
in general to engage in, experience and celebrate mokopuna
achievements. This was envisioned to occur by developing a
foundational programme to assist mokopuna to progress
forward
successfully into their community.
The outcome for 2012 was to develop a foundational programme
for mokopuna that embraces the philosophies of E Tipu E Rea
and Te Roopu Taurima O Manukau Trust. The programme was
to acknowledge, reinstate and strengthen the core values
that
were developed to co-ordinate and engage vocational services
for
mokopuna, whanau, hapu and iwi.
In March 2012, E Tipu E Rea model was presented at the Care
Services strategic planning day. It demonstrated a pathway
of
possibilities and opportunities to enable mokopuna to engage
confidently in vocational options via the provision of
meaningful,
achievable, learning and training opportunities.
‘Te Matauranga’, facilitated by independent contractors, is the
first
strand of ‘E Tipu E Rea’, and comprises of:
• Te Reo me ona Tikanga activities held on a marae setting
This component supports mokopuna understanding, experience
and enjoyment of powhiri, whaikorero, whakapapa, waiata and
whanaungatanga.
• Literacy and Numeracy activities at Nga Mahi O Te Ra
This component supports mokopuna achievement of vocational
goals.
Highlights for the development of the foundational programme
were mokopuna engaging in theory and practical learning
activities
that embraced kaupapa Maori themes and complemented their
curriculum studies.
‘Mokopuna Haerenga’ was developed to support mokopuna to
further enhance their learning experiences.
oTheR componenTs ‘Hakinakina’ - accessing sports and recreation
activity options in
the community.
‘Mahinga Mara’ - micro business venture; mokopuna supported
by
kaiawhina in the provision of property and machinery
maintenance.
plans foR 2013• Bridging of all components
• Recruitment for establishment of solid foundation
• Improved learning opportunities for mokopuna, whanau, hapu
and iwi
• Improved negotiation processes for increased mokopuna
employment opportunities.
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52 53
MaHinga Maralisa mulleR
E ai ki o tatou tuupuna, Na to rourou, na taku rourou,
Ka ora ai te iwi,
With your food basket and my food basket
the people will thrive.
It has been a great honour this year working with our
Mokopuna
and Kaimahi, all the hard effort they put in every day to the
best of
their abilities to ensure our whare properties look nice.
We have a gang of 6 mokopuna Dallas Nelson (Foreman), Tamati
Curtis (Rangimarie), Luke Osborne (Te Ohonga), Sylva Leaf
(Te
Ohonga), George Wilson (Atawhai), and Jordan Kereama (Tu
Tangata).
The crew mows and maintains 22 Auckland whare and 7 private
properties on a fortnightly basis. They have developed their
own
roster determining who and which areas are to be mowed each
day.
This is such an awesome achievement.
Our mokopuna go out to different whare, clean there gardens,
cut
trees, trim hedges and use the water blaster when needed and
take
rubbish to the tip.
All mokopuna have attended health and safety training before
commencing on the lawns. They must be well equipped before
starting. Mokopuna must wear safety gear at all times. Dallas
Nelson
is our foreman for the crew. Dallas always informs me on what
is
happening on day to day basis particularly if some of the crew
are
not performing well and if their are problems with the machines
or
equipment. Dallas reminds the boys the importance of wearing
their
safety gears otherwise they can’t work. Dallas has his own
diary
where he writes down and keeps a record of where they are
mowing
and who attends the lawns. This is good for Dallas as it helps
him
with his reading and and writing skills, but also he keeps me on
my
toes alerting me when his payment is due.
We have just purchased two new mowers and two new weed eaters
.
Our mokopuna have created there own t-shirts for the lawn
mowing
crew which they have wanted for along time.
Before the year ends I am hoping to support Christchurch Region
to
start there own lawn mowing crew. I am looking forward to
working
with the mokopuna and kaimahi in that region.
Once again a big thank you to all of our kaimahi that has
awhi,
tautoko, manaaki your mokopuna to achieve their goals in
their
daily routine.
Nga mihi
Lisa Muller
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54 55
awHi wHanau - aucklanddesTiny neilson / louisa fielding
Ko Destiny Neilson ahau
Putauaki te Maunga
Rangitaiki te Awa
Kokohinau te Marae
Pahipoto te Hapu
Ngati Awa te Iwi
Ko Iratumoana te waharoa
Ko te Ngawari – o – Rangimuaiho
te Wharemate
Ko O’Ruatapare te Whare Tipuna
Ko Waipunarangi te wharekai
No Te Teko Au
Ko Louisa Fielding ahau
Makeo te Maunga
Waiaua te Awa
Mataatua te Waka
Opape te Marae
Nga Tama te Hapu
Whakatohea te Iwi
No Opotiki au
We both have been with Te Roopu Taurima O Manukau Trust
since
1997. We have worked endlessly in the whare. Over the years
we
have had the opportunity to gain qualifications which helped us
as
kaimahi & in our current positions.
We both worked 15 years working within the whare. We were able
to
apply for positions that would still enable us to have direct
contact
with our Mokopuna & whanau. This role also included us in
being
part of our Mokopuna and Whanau lives.
Our role and responsibilities include:
• Admission
• Transition
• VHN + ORRS
• Ma te Awhi
• NASC
• Mokopuna & Whanau: Whakawhanaungatanga.
For our new role as Awhi Whanau we will guide our Mokopuna
who
choose to move forward into the community. This will reflect
their
level of independence & responsibility within themselves
& their
whanau/community.
“EMBRAciNG iNDiViDUALiTY & GROWTH”
Kia tau te Rangimarie;
Louisa Fielding & Destiny Neilson
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56 57
regional Manager overviewsaRah (heRa) Te pou-onehi
2012 has been significantly challenging for Midlands and
South
lsland services. A key challenge was the organization
management
review. This impacted on both areas. The key to managing such
a
challenge was to ensure that quality support was given to staff
to
enable them to continue providing an excellent service and care
for
mokopuna. The Christchurch region required significant
support,
direction and improvements to enhance service performance.
Although Midlands required improvement throughout the
leadership
line, it was clear Christchurch was the priority.
The line of reporting was a key system that needed to be
implemented and had to be robust. By implementing this, the
breakdown in communication has been mended and is now linked
where kaitataaki, kaiarahi, Kaimahi and mokopuna issues /
needs
can be heard and responded to quickly. This is evident by;
• completion of complaints investigations,
• timely documenting of incidents
• addressing of kaimahi and mokopuna queries and concerns.
The monitoring of staff performance, planned and regular
management hui (kaitataaki, kaiarahi, whare, mokopuna) has
also
contributed significantly to ensuring communication continues
and
issues are addressed and reviewed.
Another strategy that has been implemented is the team work
approach where the leadership team work closely together
to enhance kaiarahi and whare staff development. With the
appointment of the new South Island Area Manager Winiata
Brown,
the Regional Manager is able to focus on regional strategies
rather
than consistent operation issues. The above strategies have
also
been utilized and implemented in Midlands.
snaPsHots of tHe region
mokopunaMokopuna are voicing their needs and issues through
their
mokopuna representative. Their monthly hui addresses things
that
the staff do well and don’t do well. The things we don’t do well
they
raise to management attention. There are significant
mokopuna
activities occurring in both areas - this is an outcome derived
from
the mokopuna hui.
kaiTaTaaki / kaiaRahi / kaimahi sTRengThs & skillIdentifying
kaimahi (all staff) strengths / skills and matching these
to specific tasks is proving to be a positive strategy. In some
areas
this includes the transfer
