ATBLE OF CONTENTSsom.csudh.edu/fac/lpress/471/links/protos/hytraining/... · 2014-06-08 · D. Evaluation of Dealer’s Service and Parts Performance ... 5.0.4 Campaign/ValueCare

Table of Contents

11/98 Hyundai Warranty Policy and Procedures Manual 1

TABLE OF CONTENTS

SALES & SERVICE AGREEMENT STANDARD PROVISION

1.0 SALE OF HYUNDAI PRODUCTS ..................................................................................................1�7

A. Dealer’s Agreement to Purchase Hyundai Products .................................. 1–7B. Dealer’s Agreement to Promote and Sell Hyundai Products ..................... 1–9C. Dealer’s Sales Operations ......................................................................... 1–9

1.1 SERVICE AND PARTS................................................................................................................1�10

A. Dealer Responsibilities ............................................................................. 1–10B. Service and Parts Operations .................................................................... 1–12C. Assistance Provided by HMA ................................................................... 1–13D. Evaluation of Dealer’s Service and Parts Performance ............................... 1–13

1.2 DEALER LOCATION ...................................................................................................................1�14

A. Responsibilities of Dealer ......................................................................... 1–14B. Operating Hours ...................................................................................... 1–14C. Signs ........................................................................................................ 1–14D. Data Processing Systems ........................................................................... 1–14E. Evaluation of Dealership Facilities ............................................................ 1–14

1.4 ACCOUNTS, RECORDS, AND REPORTS ......................................................................................1�15

A. Uniform Accounting System .................................................................... 1–15B. Sales Reporting ........................................................................................ 1–15C. Sales and Service Records ........................................................................ 1–15D. Audit of Dealer Records .......................................................................... 1–15

1.6 TERMINATION OF AGREEMENT .................................................................................................1�16

B. Termination for Cause ............................................................................. 1–16

1.9 MISCELLANEOUS PROVISIONS .................................................................................................1�17

B. Amendment ............................................................................................. 1–17E. Severability .............................................................................................. 1–17I. Notices .................................................................................................... 1–17N. Waiver of Trial by Jury ............................................................................ 1–17

RECEIPT, INSPECTION, & STORAGE OF NEW VEHICLES

2.0 STATEMENT OF GENERAL POLICY .............................................................................................2�19

2.0.1 Summary of Procedures ........................................................................... 2–19

2.1 VEHICLE RECEIPT AND INSPECTION PROCEDURES ....................................................................2�20

2.1.1 Vehicle Receipt Procedures ..................................................................... 2–202.1.2 Inspection Procedures .............................................................................. 2–202.1.3 Documentation Requirements ................................................................. 2–202.1.4 Normal Inspection Hours ........................................................................ 2–212.1.5 Concealed Damage .................................................................................. 2–212.1.6 Delayed Inspections ................................................................................. 2–212.1.7 Critical Damage Procedures ..................................................................... 2–212.1.8 Items Which Are Not Carrier Responsibility ........................................... 2–222.1.9 Repair Policy and Repair Record Requirements ..................................... 2–23

Table of Contents

2 Hyundai Warranty Policy and Procedures Manual 11/98

TABLE OF CONTENTS

2.2 TRANSPORTATION CLAIM FILING PROCEDURE ..........................................................................2�24

2.2.1 Transportation Damage Area Codes ......................................................... 2–242.2.2 Transportation Damage Type Codes ........................................................ 2–252.2.3 Transportation Damage Severity Codes .................................................... 2–252.2.4 How to File a Transportation Claim ........................................................ 2–252.2.5 Required Support Documentation ........................................................... 2–272.2.6 Claim Denial and Appeal ........................................................................ 2–27

2.3 NEW VEHICLE STORAGE PROCEDURES ......................................................................................2�28

2.3.1 General Storage Conditions ..................................................................... 2–282.3.2 Body and Exterior Parts Protection .......................................................... 2–282.3.3 Interior Trim and Equipment Protection.................................................. 2–282.3.4 Engine Protection and Periodic Maintenance ........................................... 2–28

NEW VEHICLE PREPARATION & DELIVERY

3.0 PRE-DELIVERY INSPECTION .....................................................................................................3�29

3.0.1 Dealer Requirements for Performance of PDI .......................................... 3–293.0.2 Pre-Delivery Inspection Form .................................................................. 3–293.0.3 Pre-Delivery Allowance Reimbursement Procedure ................................ 3–29

3.1 VEHICLE DELIVERY PRESENTATION ..........................................................................................3�30

3.1.1 Dealer Responsibilities ............................................................................. 3–303.1.2 Vehicle Registration Procedure–Retail Sale and Dealer Demonstrators .... 3–30

WARRANTY POLICY STATEMENTS

4.0 GENERAL WARRANTY STATEMENT ...........................................................................................4�31

4.0.1 Company Obligations .............................................................................. 4–314.0.2 Dealer Obligations ................................................................................... 4–314.0.3 Warranty Period ...................................................................................... 4–314.0.4 Visiting Owner Provisions ....................................................................... 4–314.0.5 Magnuson–Moss Act ............................................................................... 4–324.0.6 Exclusion of All Other Warranties and Owner’s Rights ........................... 4–334.0.7 Warranty Jurisdiction ............................................................................... 4–33

4.1 NEW VEHICLE LIMITED WARRANTY (1990 - 1999 MODEL YEAR VEHICLES) ..............................4�34

4.1.1 Warrantor ................................................................................................ 4–344.1.2 Warranty Jurisdiction ............................................................................... 4–344.1.3 Judgement of All Warranty Matters .......................................................... 4–344.1.4 Customer Satisfaction Adjustment Programs ............................................. 4–344.1.5 Owner’s Rights ....................................................................................... 4–344.1.6 What is Covered ...................................................................................... 4–344.1.7 Warranty Period ...................................................................................... 4–344.1.8 Battery (1992 - 1999) ............................................................................... 4–354.1.9 Adjustments ............................................................................................. 4–354.1.10 Air Conditioner Refrigerant Charge ........................................................ 4–354.1.11 Radio and Sound Systems (1990 - 1993) .................................................. 4–35

Radio and Sound Systems (1994 - 1999) .................................................. 4–354.1.12 Paint (1990 - 1997), (1998 - 1999 ) .......................................................... 4–35

Table of Contents


TABLE OF CONTENTS

4.1.13 Owner’s Responsibilities .......................................................................... 4–354.1.14 What is Not Covered .............................................................................. 4–364.1.15 Obtaining Warranty Service ..................................................................... 4–374.1.16 Tire Information ...................................................................................... 4–37

4.2 POWERTRAIN LIMITED WARRANTY (1992 - 1999 MODEL YEAR VEHICLES) ..............................4�38

4.2.1 What is Covered ...................................................................................... 4–384.2.2 Warranty Period (1992 - 1998 Model Year Vehicles) ............................... 4–38

Warranty Period (1999 Model Year Vehicles) .......................................... 4–384.2.3 Original Owner (1999 Model Year Vehicle) ............................................ 4–384.2.4 Engine ..................................................................................................... 4–384.2.5 Transmission/Transaxle ........................................................................... 4–384.2.6 What is Not Covered .............................................................................. 4–38

4.3 ANTI-PERFORATION LIMITED WARRANTY (1990 - 1999 MODEL YEAR VEHICLES) .....................4�39

4.3.1 What is Covered ...................................................................................... 4–394.3.2 Warranty Period (1990), (1991 - 1999) .................................................... 4–394.3.3 Owner’s Responsibilities .......................................................................... 4–394.3.4 What is Not Covered .............................................................................. 4–394.3.5 Obtaining Warranty Service ..................................................................... 4–40

4.4 EMISSION DEFECT WARRANTY�FEDERAL VEHICLE (1990 - 1999 MODEL YEAR VEHICLES) ........4�41

4.4.1 Warranty Jurisdiction ............................................................................... 4–414.4.2 What is Covered ...................................................................................... 4–41

4.5 EMISSION PERFORMANCE WARRANTY�FEDERAL VEHICLE

(1990 - 1999 MODEL YEAR VEHICLES) ....................................................................................4�42

4.5.1 What is Covered ...................................................................................... 4–424.5.2 Warranty Jurisdiction ............................................................................... 4–424.5.3 Warranty Period (1990 - 1994 Model Year Vehicles) ............................... 4–42

Warranty Period (1995 - 1999 Model Year Vehicles) ............................... 4–424.5.4 Warranty Parts List ................................................................................... 4–434.5.5 What is Not Covered By These Emission Warranties ............................... 4–444.5.6 Owner’s Responsibility ............................................................................ 4–444.5.7 Replacement Parts ................................................................................... 4–454.5.8 Maintenance Service ................................................................................ 4–454.5.9 Claims Procedure ..................................................................................... 4–46

4.6 CALIFORNIA EMISSION CONTROL SYSTEMS WARRANTY STATEMENT

(1990 - 1999 MODEL YEAR VEHICLES) ....................................................................................4�47

4.6.1 Warranty Jurisdiction ............................................................................... 4–474.6.2 Manufacturer’s Warranty Coverage (1990 Vehicles) ................................. 4–47

Manufacturer’s Warranty Coverage (1991 - 1999 Vehicles) ...................... 4–484.6.3 Owner’s Warranty Responsibilities: ......................................................... 4–484.6.4 Warranty Parts List (California Spec Vehicles only) .................................. 4–494.6.5 Warranty Start Date ................................................................................. 4–524.6.6 What is Not Covered .............................................................................. 4–524.6.7 Replacement Parts ................................................................................... 4–524.6.8 Obtaining Warranty Service ..................................................................... 4–534.6.9 Emergency Repair ................................................................................... 4–534.6.10 California Vehicle Inspection Program ..................................................... 4–53

Table of Contents


TABLE OF CONTENTS

4.7 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY................................................4�55

4.7.1 What is Covered ...................................................................................... 4–554.7.2 Replacement Parts Warranty Period ......................................................... 4–554.7.3 Replacement Batteries ............................................................................. 4–564.7.4 Accessory Warranty Period ...................................................................... 4–564.7.5 Owner’s Responsibilities .......................................................................... 4–574.7.6 What is Not Covered .............................................................................. 4–57

WARRANTY REIMBURSEMENT POLICIES

5.0 WARRANTY CLAIM SUBMISSION SCREENS ...............................................................................5�59

5.0.1 Warranty Claim Screen .................................................................................. 5–595.0.2 Replacement Parts and Accessories Claim Screen ..................................... 5–595.0.3 Freight Claim Screen ............................................................................... 5–595.0.4 Campaign/ValueCare Maintenance Claim Screen .................................... 5–595.0.5 Claim Status Inquiry Screen ..................................................................... 5–605.0.6 PDI Claim Screen .................................................................................... 5–605.0.7 Warranty Vehicle Information ................................................................. 5–605.0.8 Dealer Return Claim Resubmission Screen .............................................. 5–60

5.1 PARTS REIMBURSEMENT .........................................................................................................5�61

5.1.1 Core Policy ............................................................................................. 5–615.1.2 “No Part Number” (NPN) Purchase Reimbursement .............................. 5–615.1.3 Freight Reimbursement ........................................................................... 5–61

5.2 BATTERY CLAIMS ....................................................................................................................5�62

5.2.1 Original Equipment Battery (1992–1999 Model Year Vehicles) .............. 5–625.2.2 Claim Preparation for Original Equipment Batteries

(1992–1999 Model Year Vehicles) ........................................................... 5–625.2.3 Over-the-Counter Sales Batteries ............................................................. 5–625.2.4 Dealer Installed Replacement Batteries ..................................................... 5–625.2.5 Claim Preparation For Replacement Batteries

Purchased Over-the-Counter ................................................................... 5–625.2.6 Claim Preparation For Replacement Batteries Dealer Installed ................. 5–63

5.3 EMERGENCY REPAIRS AND OWNER REFUNDS ...........................................................................5�64

5.4 PRIOR APPROVAL POLICIES .....................................................................................................5�65

5.4.1 Standard Prior Approval Program ............................................................ 5–655.4.2 Management By Exception Dealership

Self-Authorization Prior Approval Program ............................................. 5–66

5.5 ANTI-PERFORATION .................................................................................................................5�67

5.6 RADIOS/CD SYSTEMS, ATM PROGRAM ....................................................................................5�68

5.6.1 Radios/CD Systems ................................................................................. 5–685.6.2 ATM Reman Program ............................................................................ 5–70

5.7 NON-REIMBURSEMENT ITEMS .................................................................................................5�71

5.7.1 Items Considered Dealer Responsibility, Not Warranty ........................... 5–715.7.2 Items Considered Customer Responsibility .............................................. 5–715.7.3 Other Items Not Considered HMA Responsibility .................................. 5–73

Table of Contents


TABLE OF CONTENTS

5.8 LABOR REIMBURSEMENTS .......................................................................................................5�74

5.8.1 No Trouble Found Procedure ................................................................. 5–74

5.9 WARRANTY LABOR RATE ESTABLISHMENT ..............................................................................5�75

5.9.1 Warranty Labor Rate Request Procedure ................................................ 5–755.9.2 New Dealer Labor Rate Establishment ..................................................... 5–755.9.3 Existing Dealer Labor Rate Change ......................................................... 5–765.9.4 Warranty Labor Rate Request Form ........................................................ 5–775.9.5 Warranty Labor Rate Verification ............................................................ 5–785.9.6 Retail Customer Repair Order Evaluation ............................................... 5–79

5.10 WARRANTY CLAIM APPEALS ...................................................................................................5�80

WARRANTY RETENTION & ADMINISTRATION REQUIREMENTS

6.0 DEALERSHIP RECORDING REQUIREMENTS ................................................................................6�81

6.1 REPAIR ORDER AND WARRANTY CLAIM SUBMISSION REQUIREMENTS ......................................6�82

6.2 REPAIR ORDER RETENTION REQUIREMENTS .............................................................................6�87

6.2.1 Repair Order Retention Requirements ................................................... 6–87

6.3 TIME RECORDING REQUIREMENTS ...........................................................................................6�88

6.3.1 Time Recording Requirements ............................................................... 6–886.3.2 Time Recording For Service Performed by a Technician Team ............... 6–89

6.4 PARTS SUBSTANTIATION .........................................................................................................6�91

6.5 SUBLET REPAIR RECORD REQUIREMENTS .................................................................................6�92

6.6 SUPERVISION RESPONSIBILITIES ..............................................................................................6�93

6.7 CUSTOMER SERVICE FILE .........................................................................................................6�94

6.7.1 Vehicle Identification Number File .......................................................... 6–94

6.8 WARRANTY AUDIT POLICY ......................................................................................................6�95

6.9 WARRANTY AUDIT PROCEDURES .............................................................................................6�96

6.10 WARRANTY CLAIM RECONCILIATION .......................................................................................6�97

6.10.1 Warranty Claim Register ......................................................................... 6–97

6.11 WARRANTY SETTLEMENT STATEMENT (HMA-4301 REPORT) ...................................................6�98

WARRANTY PARTS RETENTION & REQUIREMENTS

7.0 PARTS RETENTION REQUIREMENTS ..........................................................................................7�123

7.1 PARTS STORAGE REQUIREMENTS .............................................................................................7�124

7.2 PARTS RETURN NOTIFICATION .................................................................................................7�125

7.3 WARRANTY PARTS TAG ...........................................................................................................7�127

7.4 THE TEN BIN SYSTEM ..............................................................................................................7�128

7.5 PARTS SHIPPING PROCEDURES ................................................................................................7�129

7.6 WARRANTY TECHNICAL CENTER POLICIES ...............................................................................7�130

7.7 WARRANTY TECHNICAL CENTER REJECTED PART .....................................................................7�131

7.8 WARRANTY TECHNICAL CENTER APPEALS ...............................................................................7�132

Table of Contents


TABLE OF CONTENTS

SERVICE CAMPAIGNS & RECALL PROCEDURES

8.0 SERVICE CAMPAIGN HANDLING PROCEDURE ............................................................................8�133

8.0.1 Notification To Customers ...................................................................... 8–1348.0.2 Service Campaign Follow-Up Notification .............................................. 8–1348.0.3 Checking for Open Campaigns ................................................................ 8–1348.0.4 Service Campaign Claim Preparation ....................................................... 8–134

WARRANTY PUBLICATIONS

9.0 WARRANTY PUBLICATIONS .....................................................................................................9�135

HYUNDAI PROTECTION PLAN

10.0 HYUNDAI PROTECTION PLAN POLICY AND PROCEDURES ..........................................................10�147

VALUECARE

11.0 VALUECARE OWNERSHIP PROGRAM�1992 AND 1993 VEHICLES ..............................................11�149

2 YEAR / 24,000 FREE SERVICE OPTION

12.0 2 YEAR/24,000 MILE FREE SERVICE OPTION�94' MODEL YEAR

& SOME 95' MODEL YEAR VEHICLES ........................................................................................12�151

Section 1 ————— Sales and Service Agreement Standard Provisions

11/98 Hyundai Warranty Policy and Procedures Manual 1–7

1.0 SALE OF HYUNDAI PRODUCTS

The policies and procedures included in thisWarranty Manual are an extension of theHyundai Motor America Dealer Sales andService Agreement Standard Provisions. Thefollowing statements are excerpts from theDealer Sales and Service Agreement StandardProvisions which state, in part, in relation towarranty service and parts:

A. Dealer�s Agreement to Purchase Hyundai

Products

1. Quantities

DEALER agrees to purchase HyundaiProducts in such quantities and varieties asmay be necessary to fulfill its obligationsunder this Agreement. HMA will distrib-ute such products pursuant to such proce-dures as HMA may deem appropriate fromtime to time. HMA’s agreement to sellmay only be established by written confir-mation by HMA that the product will beshipped. HMA will use its best efforts toprovide Hyundai Products to DEALERsubject to available supply from FAC-TORY, HMA’s marketing requirements,and any change or discontinuance withrespect to any Hyundai Product.

HMA and DEALER recognize that certainHyundai Products may be in short supplyfrom time to time because of factors whichare beyond the control of HMA orFACTORY. Where such a shortage isdetermined by HMA to exist, HMA willendeavor to allocate the affected HyundaiProduct(s) among its Dealers in a fair andequitable manner, as it may determine inits sole discretion.

DEALER acknowledges that certainproducts manufactured by or for FAC-TORY may be distributed in the UnitedStates by distributors other than HMA.Entering into this Agreement, therefore,confers no rights or benefits uponDEALER with respect to the sale orservicing of such products.

2. Prices and Other Terms of Sale

HMA reserves the right, without priornotice to DEALER, to establish and reviseprices and other terms of sale for allHyundai Products sold to DEALER underthis Agreement. HMA, however, willprovide notice to DEALER of any revi-sion in prices and other terms of salebefore shipping any Hyundai Productsubject to such revision.

3. Payment for Hyundai Products

DEALER agrees to pay for HyundaiProducts pursuant to such procedures asHMA may designate from time to time.Such procedures may include electronicfunds transfer and other automatic collec-tion systems. Automatic collections will beagainst DEALER’s then applicable whole-sale credit line. HMA will adviseDEALER in writing of the implementa-tion of such systems. DEALER will makearrangements with its designated financialinstitution to accommodate the use of suchsystems.

4. Delivery of Hyundai Products

a. Mode and Place of Delivery

HMA will select the distributionpoints, carriers and mode of transpor-tation and will be responsible for allcharges in effecting delivery ofHyundai Products to DEALER.DEALER agrees to reimburse HMAfor all delivery, freight and otherrelated charges as they appear onHMA’s invoice to DEALER.

b. Title and Risk of Loss

Subject to the terms of sale whichHMA may establish from time to time,title and risk of loss to HyundaiProducts will pass to DEALER upontender of the Hyundai Products toDEALER or its authorized agent.HMA will retain, and DEALERhereby grants to HMA, a securityinterest in, and the right to retain or

Sales and Service Agreement Standard Provisions ————— Section 1

1–8 Hyundai Warranty Policy and Procedures Manual 11/98

repossess all Hyundai Products sold toDEALER by HMA until HMA is paidin full therefore.

d. Failure or Delay of Delivery

DEALER will not be liable for anydelay or failure to accept delivery andHMA will not be liable for delay orfailure to deliver Hyundai Products,where such delay or failure to deliveris due, in whole or in part, to anyevent of Force Majeure, or any delayor failure of the FACTORY or othersupplier of HMA or any carrier todeliver Hyundai Products.

e. Damage Claims

As between HMA and DEALER,HMA assumes responsibility fordamage to Hyundai Products occur-ring prior to delivery to DEALER orits authorized agent. DEALER agrees,however, to submit such claims in themanner required in the HyundaiWarranty Policies and ProceduresManual.

f. Option to Repurchase DamagedMotor Vehicles

DEALER agrees to notify HMApromptly if any new motor vehicle(s)in DEALER’s inventory, other thanthose used as demonstrators, should forany reason be substantially damaged.To preserve the quality and value ofnew Hyundai Motor Vehicles offeredto the public, HMA will have theoption to repurchase any or all suchvehicles at a price equal to the netpurchase price paid by DEALER toHMA. HMA will make appropriatepayment for repurchased vehiclesdirectly to any lien holder. DEALERagrees to assign its rights under anyinsurance contract relating to therepurchased vehicle(s) to HMA.

5. Warranties on Hyundai Products

DEALER understands and agrees that theonly warranties that will be applicable toeach new Hyundai Product sold toDEALER by HMA will be the writtenlimited warranty or warranties expresslyfurnished by FACTORY or HMA or asstated in the Hyundai Warranty Policy andProcedures Manual, as it may be revisedfrom time to time. With respect toDEALER, such limited warranties are inlieu of all other warranties, express orimplied, including any implied warranty ofmerchantability or fitness for a particularpurpose or any liability for commerciallosses based on negligence or strict liability.Except for its limited liability under suchwritten warranty or warranties, neitherFACTORY nor HMA assumes any otherwarranty obligation or liability. DEALERis not authorized to assume any additionalwarranty obligations or liabilities on behalfof HMA or FACTORY. Any suchadditional obligations or liabilities assumedby DEALER will be solely the responsibil-ity of DEALER.

6. Effect Of Change Of Design,Specification Or Options

HMA reserves the right at any time in itssole discretion and without notice tochange the design or specification of anyHyundai Product or the availability ofoptions in any Hyundai Product. HMA isunder no obligation to make any similarchange upon any product previouslypurchased by or shipped to DEALER. Nochange will be considered a model yearchange unless so specified by HMA.



B. Dealer�s Agreement to Promote and Sell

Hyundai Products

2. Adequate Vehicle Inventory

As a duly authorized Hyundai Dealer,DEALER recognizes that its Customerswill expect DEALER to stock a reasonablequantity and variety of current modelHyundai Motor Vehicles. Accordingly,DEALER agrees to stock and sell, subjectto available supply, all models and types ofHyundai Motor Vehicles in the HyundaiProduct Addendum and that it will, at alltimes, maintain at least the minimuminventory of Hyundai Motor Vehiclesrequested by HMA. DEALER willmaintain all Hyundai Motor Vehicles fordisplay and demonstration purposes inshowroom ready condition.

C. Dealer�s Sales Operations

3. Disclosure As To Prices Of HyundaiProducts

DEALER agrees to explain to purchasersof Hyundai Products the items whichmake up the purchase price and to givesuch purchasers itemized invoices and anyother information required by law.DEALER further agrees that it will notmake any misleading statements as to theitems which make up the total selling priceof any Hyundai Motor Vehicle, or as tothe prices related to such items includingdestination or other charges paid to HMA.DEALER also agrees not to chargeCustomers for any services for whichDEALER is reimbursed by HMA, includ-ing pre-delivery inspection and adjustmentservices, without disclosing the fact of suchreimbursement to the Customer.

4. Disclosure As To Parts OrAccessories

DEALER recognizes that its Customershave a right to expect that any productthat they purchase from DEALER meetsthe high quality standards associated with

HMA, FACTORY, the Hyundai Marksand Hyundai Products in general. Accord-ingly, DEALER agrees that, if it sells orinstalls any part or accessory that is not aHyundai Genuine Part or Accessory, itwill disclose such fact to the Customer andwill advise the Customer that the item isnot included in warranties furnished byHMA or FACTORY. In all cases, thepurchaser’s contract of purchase and salewill include written notice of such disclo-sure. In addition, DEALER will clearlyexplain to the Customer the extent of anywarranty covering the equipment, part oraccessory involved and will deliver a copyof such warranty to the Customer at thetime of sale.

DEALER agrees that it will not representor offer to sell as new Hyundai GenuineParts or Accessories, any parts or accesso-ries used by it in the repair or servicing ofHyundai Motor Vehicles which are not infact Hyundai Genuine Parts or Accessories.



1.1 Service and Parts

A. Dealer Responsibilities

DEALER recognizes that its Customers areentitled to prompt, courteous, and professionalservice and that Customer satisfaction is vital tothe mutual success of DEALER and HMA.DEALER agrees, therefore: to take all reason-able steps to provide service and parts for allHyundai Motor Vehicles, regardless of wherepurchased, and whether or not under warranty;to ensure that necessary repairs on Customervehicles are accurately diagnosed and per-formed in accordance with the highest profes-sional standards; to advise the Customer andobtain his or her consent prior to the initiationof any repairs; and, to treat the Customercourteously and fairly at all times.

1. New Motor Vehicle Pre-DeliveryInspection

DEALER will perform Pre-DeliveryInspection on each new Hyundai MotorVehicle prior to delivery to the retailCustomer according to HMA’s instruc-tions. Any required campaign or policyservice will also be completed at the timeof Pre-Delivery Inspection.

2. Warranty And Policy Service

DEALER will perform warranty serviceon each Hyundai Motor Vehicle at thetime of Pre-Delivery Inspection and whenrequested by the owner according to therequirements of the Hyundai WarrantyManual. DEALER will perform policyservice as HMA may require from time totime. DEALER will provide each ownerfor whom warranty or policy service isperformed with a copy of the repair orderstating all services performed.

3. Campaign Inspections

HMA may, from time to time, requireDEALER to inspect and correct condi-tions in Hyundai Motor Vehicles.DEALER agrees to perform such cam-paign inspections regardless of where orfrom whom the subject Hyundai MotorVehicles were purchased. Because of the

importance of campaign inspections to theoverall reputation of Hyundai MotorVehicles for their high quality standards,HMA may ship parts and other materials toDEALER without DEALER’s authoriza-tion. DEALER will accept such shipmentsand upon completion of the campaign,HMA will credit DEALER for any extraparts and materials so shipped providedDEALER returns or otherwise disposes ofsuch parts and materials according toHMA’s instructions.

4. Reimbursement Rates

HMA agrees to compensate DEALER forall warranty, policy, and campaign inspec-tion work, including labor and diagnosis,in accordance with procedures and at ratesto be announced from time to time byHMA and in accordance with applicablelaw. DEALER agrees that such rates willconstitute full and complete payment toDEALER for such work. Both partiesagree that warranty and policy service isprovided for the benefit of Customersand DEALER agrees that the Customerwill not be obligated to pay any chargesfor warranty or policy work, except asrequired by law.

HMA will reimburse DEALER forPre-Delivery Inspection at an authorizedlabor and/or diagnosis rate and accordingto the Pre-Delivery Inspection timeallowances as established by HMA or asrequired by law.

If DEALER wishes to adjust the estab-lished reimbursement rate for labor anddiagnosis in connection with warranty,policy or Pre-Delivery service performedon Customer’s vehicles, DEALER agreesto make the appropriate written applica-tion to HMA and to comply with suchapplicable procedures or policies as may beset forth in the Hyundai Warranty Manual.



5. Independent Warranty Or ServiceContract

DEALER recognizes that HMA’s limitedwarranties are provided to Customer at noadditional expense. HMA recognizes thatDEALER is free to sell warranty or servicecontract protection for Hyundai MotorVehicles which is different from andindependent of HMA’s warranties. Inorder to avoid any misconception amongits Customers, however, DEALER agreesthat if it elects to sell such independentwarranties or service contracts to Custom-ers:

a. DEALER will conspicuously disclosein writing upon the Customer’spurchase order the extent to whichthe independent warranty or servicecontract protection purchased by theCustomer overlaps that providedby HMA or FACTORY; and

b. Whenever a Customer purchases suchindependent warranty or servicecontract protection and seeks serviceon a Hyundai Product during theperiod of time that such Product is alsocovered by the limited warrantyprovided by HMA or FACTORY,DEALER will not apply for, andagrees that it will not be entitled to,reimbursement under such limitedwarranty unless DEALER has advisedthe Customer in writing, on all copiesof the repair order, that the service wasprovided pursuant to HMA’s limitedwarranty and not the independentwarranty or service contract protectionthat the Customer purchased.

6. Installation And Use OfNon-Genuine Parts Or Accessories

DEALER understands that it has the rightto sell, install or use products which arenot Hyundai Genuine Parts or Accessories.

DEALER agrees, however, that its Cus-tomers may reasonably expect that any partor accessory which DEALER sells, installs

or uses in the repair or servicing ofHyundai Motor Vehicles meets the highquality standards of Hyundai GenuineParts or Accessories. Therefore, in caseswhere DEALER does not sell, install oruse a Hyundai Genuine Part or Accessory,DEALER will only utilize such other partsor accessories as:

Will not adversely affect the mechanicaloperation of the Hyundai Motor Vehiclebeing serviced or repaired; or

Are equivalent in quality and design toHyundai Genuine Parts or Accessories.

In the event any disagreement arisesbetween HMA and DEALER regardingthe use by DEALER of parts other thanHyundai Genuine Parts or Accessories orparts expressly approved by HMA,DEALER agrees that it will have theburden of proving either:

That the parts replaced will not adverselyaffect the mechanical operation of theHyundai Motor Vehicle being serviced orrepaired; or

That parts used by it are equivalent inquality and design to Hyundai GenuineParts or Accessories or parts expresslyapproved by HMA.

If DEALER uses parts or accessories whichare not Hyundai Genuine Parts or Acces-sories or are not approved in writing byHMA for use in Hyundai Motor Vehicles,DEALER does so at its own risk andneither HMA nor FACTORY will beresponsible to DEALER or to any thirdparty for any products liability, warranty orother claim which may arise as a conse-quence of the installation and/or use ofsuch parts.

7. Safety and Emission Control Laws

DEALER agrees to comply and operateconsistently with all applicable provisionsof federal, state and local motor vehiclesafety and emission control laws, rules andregulations.



In addition, HMA and DEALER will eachprovide the other with such informationand assistance as may reasonably berequested by the other in connection withthe performance of obligations imposed oneither party by any applicable federal, stateand local motor vehicle safety and emissioncontrol requirements.

In the event that the laws of the state inwhich DEALER is located require motorvehicle dealers or distributors to install innew or used motor vehicles, prior to theretail sale thereof, any safety devices orother equipment not installed or suppliedas standard equipment by FACTORY orHMA, then DEALER, prior to its sale ofany Hyundai Motor Vehicles on whichsuch installations are so required, willproperly install such devices or equipmenton such Hyundai Motor Vehicles.DEALER will comply with state and locallaws pertaining to installation of suchequipment, including without limitation,the reporting thereof.

B. Service and Parts Operations

1. Service And Parts Personnel

DEALER agrees to establish and maintaina complete service and parts organization,including a Service Manager, a partsmanager and a sufficient number ofCustomer relations, service, and partspersonnel who meet such educational,management, technical training, andcompetency standards as HMA mayestablish or approve.

2. Handling Of Service Complaints

DEALER understands that the develop-ment and maintenance of Customerconfidence and satisfaction in HyundaiProducts requires DEALER’s full support.DEALER, therefore, agrees to investigateand handle all complaints from Customersaccording to procedures prescribed byHMA and in a manner calculated to secureand maintain the Customers’ goodwill

towards DEALER, HMA, and HyundaiProducts. Moreover, DEALER agrees tocooperate with HMA and to provide suchinformation as HMA may in its judgmentrequire to comply with any federal or stateconsumer protection law, rule or regula-tion, including without limitation, war-ranty and repair or replace laws or to avoidany liability thereunder. Furthermore,DEALER agrees to participate in andcooperate with such Customer complaintresolution procedures as HMA maydesignate from time to time.

3. Service Equipment And Special Tools

DEALER agrees to procure such serviceequipment and special tools as HMA mayrequire from time to time, and to maintainthe same in good repair and in propercalibration to enable DEALER to fulfill itsservice responsibilities under this Agree-ment.

4. Parts Inventory

DEALER will stock a sufficient quantityand variety of parts and accessories to meetCustomer demand and to perform war-ranty repairs and special policy work.DEALER recognizes, however, that itsCustomers may reasonably expect thatDEALER will have Hyundai GenuineParts or Accessories immediately availablefor purchase or installation. DEALER,therefore, agrees to carry in stock at alltimes during the term of this Agreement acomplete inventory of Hyundai GenuineParts or Accessories, as listed in HMA’scurrent inventory guide, to enableDEALER to meet its Customers’ needsand to fulfill its service responsibilitiesunder this Agreement. HMA reserves theright to audit DEALER’s inventory fromtime to time and may require DEALER tosupplement its inventory to meet itsobligations hereunder.



DEALER will install and maintain a partsinventory control system approved byHMA to track availability and sales ofparts.

C. Assistance Provided by HMA

1. Service Training Assistance

DEALER recognizes the importance ofproviding consistent, dependable and highquality service to its Customers. DEALERagrees that frequent training and refreshercourses are a necessary prerequisite toproviding such service.

To assist DEALER in fulfilling its serviceand parts responsibilities hereunder, HMAfrom time to time will offer general andspecialized service and technical trainingprograms and materials. DEALER willrequire its service and/or parts personnelto participate in such programs.

2. Service Manuals And Materials

HMA agrees to provide DEALER withcopies of such DEALER service manualsand bulletins, publications, and technicaldata as HMA deems necessary for theeffective operation of DEALER’s serviceand parts organization. DEALER will haveresponsibility for keeping such manuals,publications and data current and availablefor consultation by its parts and serviceemployees.

3. Field Service Personnel Assistance

To assist DEALER in handling its partsand service responsibilities under thisAgreement, HMA agrees to make availablefield service personnel who will, from timeto time, advise and counsel DEALER onparts and service related subjects, includingproduct quality, technical adjustment,repair and replacement of product compo-nents, parts inventory, parts sales, Cus-tomer relations, warranty administration,and service and parts merchandising,training and management.

D. Evaluation of Dealer�s Service and Parts

Performance

DEALER’s service and parts performance isextremely important to the effective represen-tation of Hyundai Products. Therefore, underthis Agreement, HMA will periodicallyevaluate DEALER’s performance of its serviceand parts responsibilities, including withoutlimitation: warranty service; Customer rela-tions; service and parts merchandising, man-agement and operations; new vehicle pre-delivery service; parts inventory; tools andequipment; competency of service and partspersonnel; participation of DEALER’s person-nel in various training programs; and theadequacy of service and parts facilities. HMAagrees to review such evaluations withDEALER so that DEALER may take promptaction if necessary to improve its service andparts performance to satisfactory levels as HMAmay reasonably require. HMA will provideDEALER with a copy of the evaluation uponrequest.



1.2 DEALER LOCATION

A. Responsibilities of Dealer

HMA has entered into this Agreement inreliance upon DEALER’s representation that itwill establish and maintain dealership facilitiesand operations only at the location(s) previ-ously identified. DEALER agrees, therefore,that it will not, under any circumstances,conduct DEALER operations at any otherlocation, whether as a satellite operation, sub-dealership, through an associate DEALER orotherwise, without the prior written consentof HMA.

Moreover, it is the mutual desire of DEALERand HMA that DEALER’s facilities reflect adistinctive first-class appearance in commonwith all other duly authorized HyundaiDealers. Accordingly, DEALER agrees toprocure from approved sources and install allitems necessary to insure that DEALER’s retailenvironment complies in all respects with suchdistinctive first-class appearance. In addition,DEALER agrees that all of its facilities will besatisfactory as to space, appearance, amenities,layout, equipment, and signage and will at alltimes be in accordance with HMA’s minimumfacilities standards, as amended from time totime.

B. Operating Hours

DEALER agrees that the transportation,service and maintenance needs of its Custom-ers can be met properly only if DEALERkeeps its dealership premises open for businessduring hours which are reasonable and conve-nient for such Customers. Accordingly,DEALER will maintain its respective dealer-ship operations open for business during daysand hours which are customary and lawful forsuch operations in the community or localityin which DEALER is located and in accor-dance with industry standards.

C. Signs

Subject to applicable law, DEALER agrees topurchase from sources designated by HMA andto erect and maintain at the dealership

location(s), entirely at DEALER’s expense,standard product and service signs of typesauthorized by HMA, as well as such otherauthorized signs as are necessary to identify thedealership operations effectively and as recom-mended by HMA. DEALER shall in no wayalter or modify such authorized signs withoutobtaining prior written approval from HMA.

D. Data Processing Systems

To facilitate the accurate and prompt reportingof relevant DEALER operational and financialdata including, without limitation, salesreports, warranty claims and parts purchasingand to ensure rapid communication withauthorized Hyundai Dealers, HMA requiresDEALER, and DEALER agrees, to acquire,install, maintain and upgrade at DEALER’ssole expense, electronic data processingsystems, compatible with HMA’s data systems,from a source designated by HMA. Thecomputer terminals for such system will beinstalled and maintained at the DEALERlocation(s) identified herein. Furthermore,DEALER agrees to utilize said system inaccordance with HMA’s instructions.

E. Evaluation of Dealership Facilities

HMA will periodically evaluate the adequacyof DEALER’s facilities pursuant to its responsi-bilities under this Agreement. In making suchevaluations, HMA will consider: the actualbuilding and land space provided by DEALERfor the performance of its responsibilities underthis Agreement; compliance with HMA’s thencurrent requirements for dealership operations;the appearance, condition, layout and signageof the dealership facilities; and such otherfactors, if any, which in HMA’s judgment maydirectly relate to DEALER’s performance of itsresponsibilities under this Agreement. HMAwill discuss such evaluations with DEALER sothat DEALER may take prompt action, ifnecessary, to comply with HMA’s minimumfacility standards. HMA will provide DEALERwith a copy of the evaluation upon request.



1.4 ACCOUNTS, RECORDS, AND REPORTS

A. Uniform Accounting System

HMA uses the operating information providedby its Dealers to develop composite operatingstatistics which are useful to Dealers and toHMA in business management. In order forsuch information to be useful, however,Hyundai Dealers must submit data which isaccurate and based on uniform accountingprocedures. Accordingly, DEALER agrees tomaintain a uniform accounting system desig-nated by HMA, and in accordance with theHyundai Accounting Manual, as amendedfrom time to time. In addition, DEALER willfurnish to HMA, by the tenth (10) of eachmonth, in a format prescribed by HMA, acomplete and accurate financial and operatingstatement covering the preceding month andcalendar year-to-date operations. DEALERwill also promptly furnish to HMA a copy ofany adjusted financial or operating statementprepared by or for DEALER.

B. Sales Reporting

HMA requires timely sales information tocorrectly evaluate current market trends and tomaintain a fair and equitable vehicle distribu-tion system. In addition, such data is necessaryfor HMA to evaluate DEALER’s sales perfor-mance and to provide meaningful advice andrecommendations to DEALER.

Accordingly, DEALER agrees to:

1. Accurately report to HMA, with suchrelevant information as HMA may reason-ably require, the delivery of each newmotor vehicle to a purchaser by the end ofthe day in which the vehicle is delivered tothe purchaser thereof; and

2. Furnish HMA with such other reports asHMA may reasonably require from time totime.

C. Sales and Service Records

DEALER agrees to keep complete andup-to-date records regarding the sale andservicing of Hyundai Products for a minimumof five (5) years, exclusive of any retentionperiod required by any governmental entity.In order that the policies and proceduresrelating to the application for reimbursementfor warranty, policy work, and Pre-Deliveryservice may be applied uniformly to allDealers, DEALER agrees to prepare, keepcurrent, and retain records in support ofrequests for reimbursement for warranty andpolicy work performed by DEALER inaccordance with the policies and proceduresprescribed in the Hyundai Warranty Policiesand Procedures Manual and standards estab-lished by HMA consistent with said manual.

D. Audit of Dealer Records

DEALER agrees that HMA will have theright, at all reasonable times and duringDEALER’s regular business hours, to examine,audit and reproduce all records, accounts, andall other data relating to the sale and service ofHyundai Products by DEALER. HMA willprovide a copy of the report of the examina-tion or audit to DEALER upon request.



1.6 TERMINATION OF AGREEMENT

B. Termination for Cause

1. Immediate Termination

HMA will have the right to terminate thisAgreement in any of the following situa-tions:

c. Submission by DEALER to HMA of:(i) false claims for reimbursement, salesincentives, refunds, rebates or credits;(ii) false financial information, salesreports or other data required byHMA or (iii) false statements relatingto pre-delivery preparation, testing,warranties, servicing, repairing, ormaintenance required by HMA;

2. Termination Upon Sixty Days Notice

If HMA learns that any of the followingevents have occurred and determines, in itssole discretion, that the matter may requiretermination of this Agreement, HMA willso advise DEALER in writing. IfDEALER does not correct the conditionor explain the matter to HMA’s satisfactionwithin thirty (30) days of such notice, thenHMA will have the right to terminate thisAgreement upon sixty (60) days notice.Events which may result in such termina-tion include:

d. The conduct, directly or indirectly, ofany dealership operation at any loca-tion other than those specifically ap-proved herein, without the priorwritten consent of HMA;

i. Any refusal to permit HMA to exam-ine or audit DEALER’s accounts andrecords as provided herein uponreceipt by DEALER of written noticefrom HMA requesting such permissionor information;

m. Failure of DEALER to comply withthe provisions of any laws or regula-tions relating to the sale or service ofHyundai Products;

n. Repeated failure of DEALER’s sales,service or parts personnel, includingbut not limited to management, tofully participate in any training pro-gram offered by HMA to DEALER;

o. Failure of DEALER to properlyobtain, erect, maintain, repair, andilluminate signs and other displays in amanner approved by HMA;

p. Failure to maintain an adequate supplyof general and special tools and equip-ment designated by HMA.Failure to maintain an adequate partsinventory;

t. Repeated failure to use proper partsand accessories in the repair andservicing of Hyundai Motor Vehicles;or

u. Breach or violation by DEALER ofany other term or provision of thisAgreement.



1.9 MISCELLANEOUS PROVISIONS

B. Amendment

Upon execution of this Agreement byDEALER, and in consideration of HMAentering into this Agreement, DEALERhereby releases HMA from any and all claims,demands, contracts and liabilities (including,but not limited to, statutory liabilities) knownor unknown, of any kind whatsoever, arisingout of or in connection with any prior agree-ments, business transactions, course of dealing,discussions, or negotiations between the partiesprior to the effective date hereof and regardlessof whether DEALER knows or suspects theclaim to exist in its favor at the time of execut-ing the release and whether or not if known toit, would have materially affected its releasehereunder. Notwithstanding any other provi-sions herein, however, this release does notextend to any accounts payable by one party tothe other as a result of the purchase of anyHyundai Products, audit adjustments, orreimbursement for any services.

E. Severability

If any term or provision of this Agreement, orthe application thereof to any person orcircumstance, will be contrary to any law orwill be adjudged by any court or governmentagency to be invalid, void or unenforceable,such term or provision will be deemed deletedfrom this Agreement and the remainingprovisions and any application thereof willcontinue in full force and effect without beingimpaired or invalidated in any way.

I. Notices

Unless otherwise specifically provided herein,any notice required to be given by either partyto the other under or in connection with thisAgreement will be in writing and deliveredpersonally or by certified mail, return receiptrequested and will be effective from the date ofreceipt. Notices to DEALER will be directedto DEALER or its representative atDEALER’s place of business identified herein.Notices to HMA will be directed to thePresident of HMA at its national headquarters.In the event that any party refuses to acceptdelivery of notice hereunder, such notice willbe effective on the date delivery is refused.

N. Waiver of Trial by Jury

HMA and DEALER hereby waive, to theextent permitted by law, the right to trial byjury for all disputes, controversies or claimswhich may arise between DEALER and HMAout of or in connection with this Agreement,or its construction, interpretation, effect,performance or non-performance, terminationor the consequences thereof, or in connectionwith any transaction contemplated betweenthe parties.

Section 2 ————— Receipt, Inspection, and Storage of New Vehicles


2.0 STATEMENT OF GENERAL POLICY

Hyundai Motor America will reimburseHyundai Dealers the reasonable costs ofrepairing transportation damage to newvehicles as long as the damage is properlydocumented and the procedures (as detailedherein) are correctly followed at the time ofvehicle receipt.

2.0.1 Summary of Procedures

• Inspect the vehicles immediately after theyare off-loaded from the delivery carrier’struck before the driver leaves thedealership’s premises.

• Document all vehicle damage or shortageson the carrier’s delivery receipt; be specific.Have the Dealer and carrier representativessign, date, and record the time of inspectionon both copies of the delivery receipt.

• File a warranty claim for most damagesfound upon removal of any protectiveplastic sheeting (Refer to Section 2.1.2,Inspection Procedures.)

• Send a concealed damage letter via certifiedmail to the delivery carrier, return receiptrequested, within 48 hours after vehicledelivery, if applicable. (Refer to Section2.1.5, Concealed Damage.)

• Send a delayed inspection letter via certifiedmail to the carrier, return receipt requested,within 48 hours after vehicle delivery, ifapplicable. (Refer to Section 2.1.6, DelayedInspection.)

• Obtain the Regional Distribution Manager’sauthorization for repair of critical damage.Actual repair costs should not exceed 3rdparty survey amount. If it will, contact yourRegional Distribution Manager. (Refer toSection 2.1.7, Critical Damage Procedures.)

• Tag and retain all parts for a period of 45days from the date that the transportationclaim is indicated as paid per the WarrantyAnswerback.

• File a transportation claim via the DCSterminal. No other method of submitting atransportation claim will be accepted.

• File the following original documents atyour dealership for record retention pur-poses for a period of three years from theHMA claim acceptance date:

– Delivery receipt indicating delivery of theclaimed vehicle

– Itemized repair order indicating therepair of the claimed vehicle.

– Itemized sublet repair order indicatingthe sublet repair of the claimed vehicle.

If applicable:

– Copy of the delayed inspection letterwith certified mail receipt.

– Copy of the concealed damage letterwith certified mail receipt.

Proper inspection and documentation ofreceipt of new vehicles provides the following:

• Full recovery of the cost incurred for therepair of in-transit damages with a minimaladministrative burden.

• Information to HMA on repetitive damage-causing situations so that these problems canbe corrected.

• Assurance that the specific vehicle andaccessories were received.

Receipt, Inspection, and Storage of New Vehicles ————— Section 2


2.1 VEHICLE RECEIPT AND INSPECTION PROCEDURES

2.1.1 Vehicle Receipt Procedures

The Dealer should provide a designated areawhere vehicles being delivered can beunloaded and inspected. A specific individual(s)should be assigned the responsibility forsupervising and/or performing the inspectionof the delivered vehicles at the time they areoff-loaded from the Carrier’s truck prior to thedeparture of the Carrier’s driver.

2.1.2 Inspection Procedures

When receiving a new vehicle, the vehicle isto be inspected immediately for damage andobvious missing parts and/or options as listed.This inspection is to be completed before theCarrier’s delivery receipt is signed. Theinspection should be performed as quickly andas accurately as possible. The Carrier’s deliveryreceipt must be clearly signed and dated(noting time of delivery) by both the Dealer’sand Carrier’s representative for all vehicles. Alldamage notations should be agreed to by theCarrier’s driver. If the Carrier’s driver refusesto sign the delivery receipt, the Dealer’sinspector should write “Driver Refused toSign”, and include the Carrier’s driver’s name,if known, on the delivery receipt.

Refer to Section 2.1.7 for Critical DamageProcedures.

• Survey the vehicle's exterior. Check forscratches, dents, and other damage to visiblebody panels. Look for scratches and pittingof glass. Check all trim.

• Exterior damage may indicate relatedhidden damage (to the undercarriage, forexample). Please check for it.

• For vehicles received covered with paintprotective film:

On the covered surfaces, transportationdamage repair claims are limited to thosethat correspond to physical damage to thefilm, such as tears or indentations. Thetransportation damage must be confirmedand noted on the vehicle delivery receipt by

removing the film and inspecting thedamaged area in the driver's presence.

Repairs for damages or conditions discov-ered after removal of the film should besubmitted as a Warranty claim.

For any vehicle in question, contact yourRegional Distribution Manager.

• Compare the accessory list on theMonroney label to the equipment actuallyinstalled on the vehicle.

• Look for damage to the interior of thevehicle–especially around the driver’s area.

• Verify that the trunk contains the equip-ment that it should.

• Exterior damage may indicate relatedhidden damage–look for it.

The Carrier may charge the Dealer for driverwaiting time if this inspection exceeds 6minutes per vehicle. HMA reserves the rightto appoint an arbitrator in cases of disputebetween the Dealer and the Carrier.

NOTE: Transportation Claims may not bereimbursed to dealerships if they arenot supported by accurate andcomplete delivery receipt or inspec-tion record notation. It is important,therefore, that all parties properlyannotate damage along the vehicletransit route.

2.1.3 Documentation Requirements

Once the vehicle has been inspected, note alldamages completely and accurately on theCarrier’s delivery receipt. Use the damage area,type and severity codes noted in Section 2.2.1,2.2.2, and 2.2.3. Make sure that each damagenotation is identifiable with a particular VIN.In the remarks section, give any informationwhich will help identify the cause of damage(if known or suspected), such as “quarter panelbent, tie-down bracket also bent”. Be sure thatboth the driver and Dealer representative sign,date, and record the time of inspection on thedelivery receipt before the driver leaves.



Remember that the claim will be judged basedon the accuracy and completeness of yourdocumentation.

2.1.4 Normal Inspection Hours

Hyundai normal delivery hours are between7:00 AM to 7:00 PM, Monday throughSaturday. Any units delivered during this timemust be inspected at time of delivery forreimbursement of claims. Any issues with thesehours should be addressed to your RegionalDistribution Manager.

2.1.5 Concealed Damage

Concealed damage is damage that can beidentified only after:

A. An on-hoist check of the vehicle.

B. By test driving the vehicle.

Send a concealed damage letter via certifiedmail, return receipt requested, to the carrierwithin 48 hours of delivery. FAILURE TODO THIS WILL RESULT IN DENIAL OFCLAIM.

A. On-hoist Check:

Once the vehicle is on the hoist, examinethe under-carriage for damage, givingparticular attention to:

• Exhaust system

• Suspension system

• Frame

• Gas tank

• Brake lines

• Inner side wall and tread areas of tires

• Engine and drivetrain components

• Underbody sheet metal

• Tie-downs

B. Test drive:

Report any problems that are transporta-tion related via the concealed damageletter.

Snow, Ice, or Dirt Covered Vehicles

• Snow or Ice

Damage or shortage to the vehicle surfacediscovered after the removal of snow and/orice is ONLY considered concealed damageif it affects a horizontal panel; i.e. the hood,roof, windshield/rear glass, or trunk. Inaddition, the driver must verify in writingon the delivery receipt that one or more ofthese areas cannot be inspected.

• Dirt

Damage or shortage to the vehicle surfacediscovered after removal of dirt is NOTconsidered concealed damage; therefore, thedealership may want to wash each vehicleprior to beginning the inspection.

2.1.6 Delayed Inspections

When vehicles are delivered outside normalbusiness hours, inspect and receive the vehiclesduring the next working day as described inthe “Concealed Damage” section, but, addi-tionally send the documented delivery receiptvia certified mail, return receipt requested, tothe Carrier within 48 hours of vehicle deliv-ery. Be sure to note on the delivery receipt thereason that the inspection was delayed.

2.1.7 Critical Damage Procedures

Critical damage is defined as damage that is sosevere or of such a nature as to make it ques-tionable whether the vehicle can be repaired,and/or items replaced, and restore the vehicleto "like new" condition in appearance, safety,function and structural integrity. In addition,any repair or replacement must not violate anyfederal, state or local laws.When a vehicle isdelivered to the Dealer with suspected criticaldamage, the Dealer shall:

• Accept delivery of the unit.

• Note all damages on the delivery receipt.The driver is to co-sign.



• CONTACT YOUR REGIONAL DIS-TRIBUTION MANAGER FOR FUR-THER DETAILS.

When appropriate, the Regional DistributionManager will arrange for an independentdamage and repair appraisal of the vehicle andwill then instruct the Dealer on the vehicle'sdisposition.

Damage circumstances which fall into thecategory of possible critical damage include:

• Repair or replacement will not restore thevehicle to a "like new" condition in appear-ance, safety, function and structural integ-rity; OR

• The vehicle requires ten or more hourscombined paint and metal repair time (RRtime not included); OR

• The vehicle requires a welding or cuttingoperation; OR

• The vehicle requires a frame/unibodystraightening/pulling operation; OR

• The vehicle has experienced significantdamage from water, environmental fallout,"acid rain", hail or windstorm effects, etc.

Repair costs must not exceed the amount ofthe independent repair appraisal. If costs doexceed this amount or a copy was not pro-vided to the Dealer, contact the RegionalDistribution Manager for disposition.

ALL CRITICALLY DAMAGED VEHICLESREQUIRE DISPOSITION FROM THEREGIONAL DISTRIBUTION MANAGERBEFORE REPAIRS BEGIN OR THEVEHICLE IS SOLD. FAILURE TO SE-CURE SUCH DISPOSITION COULDRESULT IN A DENIED TRANSPORTA-TION CLAIM.

2.1.8 Items Which Are Not Carrier Responsibility

The following items are not the responsibilityof the Carrier:

• Production shortages

A production shortage is an item which isnot available at the time a vehicle is built,but which does not prevent scheduledshipment of a vehicle to the Dealer. Such ashortage should be noted on the vehicleinvoice by HMA. The Dealer shouldcontact the regional office for reimburse-ment procedures.

• Missing parts or production errors

A missing part is a part or accessory whichwas omitted in production of the car. A sidemirror, for example, shown on the invoicebut with no holes drilled for it, would be amissing item, rather than a productionshortage or a transportation loss. A warrantyclaim should be submitted for this repair.

• Missing parts or accessories due toPort installation errors or shortages

A missing part or accessory which wasomitted by or not installed by the Port iseither due to a part shortage or to a Portinstallation error. The Region will notifyyou when a parts shortage exists. A warrantyclaim should be submitted for situationswhen the Port omitted the installation ofthe part or accessory due to an error or partsshortage.

• Incorrect specifications

Because of production scheduling or someother reason, vehicles occasionally may havedifferent specifications from that which theDealer indicated as their preference. Adjust-ments and changes will not normally beallowed. Examples might include: 4 speedmanual transmission received whereas anautomatic transmission was preferred; or anincorrect interior trim. In such a case, theRegional Distribution Department shouldbe contacted for resolution of the issue.



• Warranty repairs

Warrantable repairs must be made inaccordance with HMA’s policy. Warrantyrepairs apply to “original defect of materialand workmanship”. See Section 2.1.2,Inspection Procedures, regarding damagenoted upon removal of any exterior plasticprotective sheeting.

• Paint or Fluid Spillage

Contact the Regional Distribution Man-ager, as soon as possible, for any paint orfluid spillage noted during delivery.

2.1.9 Repair Policy and Repair Record Requirements

HMA will only pay for completed repaireddamages; consequently, it is beneficial tocomplete the repairs as soon as possible afterobtaining any necessary authorizations.

The following are repair record retentionrequirements:

Dealer Repair Order

The repair order issued to perform the repairmust:

• State the vehicle identification number(VIN) on the repair order. This also appliesto repairs that are to be sublet.

• State the damage to be repaired whichcorresponds exactly to the damage noted onthe delivery receipt.

• State the hourly labor rate and show thebreakdown of the metal, paint, and R & R(remove and replacement) time (eachseparately).

Sublet Work

If the repair is sublet to an outside repairfacility, a sublet invoice must be obtained. Theinvoice must state:

• The Vehicle Identification Number (VIN).

• The name and location of the sublet shop.

• The sublet shop labor rate.

• The date of the repair.

• A detailed breakdown of exact workperformed.

• A complete, itemized breakdown of metal,paint and R & R time for each operationseparately.

FILE THE ABOVE ORIGINAL DOCU-MENTS AT YOUR DEALERSHIP FORRECORD RETENTION PURPOSES FORA PERIOD OF THREE YEARS FROMTHE HMA CLAIM ACCEPTANCE DATE.

Parts Salvage Availability

Any time a Dealer replaces a part whenrepairing transportation damage, that part mustbe made available to HMA for inspectionand/or salvage.

The transportation claim itself serves as thesalvage notification. The Dealer must retainand make available for inspection or collectionany part that has been replaced because oftransportation-related damage and must beheld for 45 days from the date of WarrantySettlement Statement receipt.

HMA requests tagging each part with therepair order number, the vehicle identificationnumber, the delivery receipt number, thetransportation claim number, repair order date,and any other information which will helpidentify the part.

If the salvage part is not tendered at the time itis claimed within 45 days after claim paymentnotification per the Warranty Answerback, theDealer will forfeit the recovery right on therepair damage, and payment of the transporta-tion claim will be denied or charged back.



2.2 Transportation Claim Filing Procedure

Damage Code Listings:

The damage area, type, and severity codesmust be noted on the original delivery receiptat the time of delivery and inspection of thevehicle. The transporting Carriers electroni-cally communicate the damage code informa-tion to HMA. This information will bematched to the Dealership damage codes andrepairs performed to the vehicle.

Filing a Claim:

File the claim for transportation damage bysubmitting all claims via the DCS terminal. Toensure prompt payment, the claim must besubmitted completely and accurately.

Claims must be input into the HMA systemwithin 60 days of vehicle receipt at the Dealer.Failure to do so may result in denial of claim.

NOTE: The repair must therefore be com-pleted within 60 days of vehiclereceipt.

2.2.1 Transportation Damage Area Codes

001 Antenna

002 Battery

003 Bumper, Front

004 Bumper, Rear

005 Bumper, Guard Front

006 Bumper, Guard Rear

010 Door, Left Front

011 Door, Left Rear

012 Door, Right Front

013 Door, Right Rear

014 Fender, Left Front

015 Quarter Panel, Left

016 Fender, Right Front

017 Quarter Panel, Right

018 Floor Mats, Front

019 Floor Mats, Rear

020 Glass, Windshield

021 Glass, Rear

022 Grille

023 Header Panel or Hood

024 Headlight/Rim, Left

025 Headlight/Rim, Right

026 Headliner

027 Hood

028 Keys

029 Mirror, Inside

030 Mirror, Outside Left

033 Radio/Tape Player

034 Rear End Panel

035 Rocker Panel, Left Side

036 Rocker Panel, Right Side

037 Roof Panel

040 Spare Tire and Wheel

042 Splash Panel Front

043 Splash Panel Rear

044 Gas Tank

045 Tail Light & Rim, Left

046 Tail Light & Rim, Right

047 Tire, Other than Spare

048 Trim Panel, Left Front

049 Trim Panel, Right Front

050 Trim Panel, Right Front

051 Trim Panel, Right Rear

052 Trunk Lid or Hatchback

053 Sun Roof

054 Undercarriage–Other

055 Cargo Area–Other

057 Wheel Covers

058 Radio Speakers

059 Wipers, Windshield

060 Rear Spoiler

062 Catalytic Converter

064 Wind Deflector

065 Luggage Rack

066 Dash

067 Ashtray/Lighter

068 Carpet, Front



069 Pillar, Right Center Extension

070 Pillar, W/Shield, Left Center

071 Pillar, W/Shield, Right Front

072 Pillar, W/Shield, Left Front

078 Quarter Panel Extension, Left Rear

079 Quarter Panel Extension, Right Rear

080 Cowl

081 Gas Cap or Cover

084 Tools/Jack

090 Frame

091 Exhaust System

092 License Bracket

093 Suspension System

094 Seat, Left Front

095 Seat, Right Front

096 Rear Seat

097 Carpet, Rear

098 Interior, Other

099 Engine Compartment, Other

2.2.2 Transportation Damage Type Codes

01 Bent

02 Broken

03 Cut

04 Dented

05 Chipped

06 Cracked

07 Gouged

08 Missing

09 Scuffed

10 Stained or Soiled

11 Punctured

12 Scratched, not to metal

13 Torn

14 Dented–Paint Not Damaged

15 Dented–Chrome Not Damaged

18 Molding or Emblem Damaged

19 Molding or Emblem Loose, Missing

20 Glass Cracked

21 Glass Broken

22 Glass Chipped

23 Glass Scratched

24 Marker Light Damaged

25 Decal or Paint Stripe Damaged

34 Chipped–Panel Edge

35 Scratched–To Base Material

2.2.3 Transportation Damage Severity Codes

01 Damages Less Than 1" in Length orDiameter

02 Damages 1" to 3" in Length or Diameter

03 Damages 3" to 6" in Length or Diameter

04 Damages 6" to 12" in Length orDiameter

05 Damages Over 12" in Length orDiameter

06 Severe Panel Damage, Probably Involv-ing Panel Replacement

2.2.4 How to File a Transportation Claim

Only one claim allowed per VIN.

Concealed Damage/Deliveries Subject toInspection (see Section 2.1.5)

A certified letter, return receipt requested,must be sent within 48 hours of vehicledelivery (see Section 2.1.5 and 2.1.6) for unitswith concealed damage or received outside ofthe normal delivery hours.

For a vehicle with any Exterior ProtectiveSheeting, see Section 2.1.2.

Critical Damage (see Section 2.1.7)

• Accept delivery of the unit.

• Make damage notations on delivery sheet.Driver is to co-sign.

• Contact Regional Distribution Manager forfurther details.



Inputting Your Claim:

• You can enter up to five separate damagerepairs on the DCS Transportation ClaimScreen. For units with over five repairs, usethe five most severe damage repairs.

Claims must be input and accepted by HMAwithin 60 days of the delivery date. Claimsmay not be accepted outside of this timeperiod.

Claim Input Fields:

• Claim #

This is the same claim format currently usedin your warranty system.

• Repair Date

Input date as MM/DD/YY. This date mustbe on or after the delivery date.

• RO#

Input your Repair Order number.

• Carrier

AI = ATSI

AS = Allied Systems(Commercial Carriers/Ryder)

AV = Active

CA = Cassens

CE = Centurion

EL = E & L

FC = Fleet Car Carrier

HA = Hadley

NA = Nationwide

NC = Leaseway

SE = Selland

TH = Thrifty

WA = Waggoner

• Delivery Date

Input the date of delivery MM/DD/YY.This date must either be on or before therepair date.

• Time

Input the time of delivery 00:00 AM orPM. Please note that normal delivery hoursare 7 a.m. to 7 p.m., Monday throughSaturday. Inspections must be completedduring that time frame. (Contact yourRegional Distribution Manager with anydelivery hour problems.)

• Damage Area, Type, Severity Codes

Please refer to Section 2.2.1, 2.2.2 and 2.2.3for the appropriate codes:

Transportation Damage Area Codes(3 Digits)

Transportation Damage Type Codes(2 Digits)

Transportation Damage Severity Codes(2 Digits)

Please note that the damage code fieldmight require 2 or 3 digits. If so, add zerosbefore the damage code.

• Labor/Parts/Other Amount(s)

- Labor: Enter total dollar amount for laborcosts.

- Parts: Genuine Hyundai parts will be paidat Dealer net price plus applicable partshandling allowance. Unlike the warrantysystem, mark-up on Genuine Hyundaiparts is not automatically calculated andmust be included with claim.

- Other: This column should reflectexpense such as cost of paint material,sublet, etc. If there is a dollar amountin this column, it will need to beexplained in the “Other-Explain”column.

• Critical Damage Survey (Y/N):

If the Regional Distribution Manager hasauthorized a Critical Damage Survey, Input“Y” for yes.

• Concealed Damage/Delayed InspectionCertified Letter (Y/N):



If certified letter sent to Carrier within 48hours regarding concealed damage ordelayed inspection, input “Y” for yes.

• Critical Damage Survey:

Contact your Regional Distribution Man-ager to have a professional survey conductedon a unit. This surveyor is trained inVehicle Repair Estimating and in determin-ing if the vehicle meets safety standards.This is not an HMA employee.

• HMA Transportation Claim Hotline

If your claim has been rejected or if there isa problem that cannot be solved over thesystem, you should call Hyundai’s Transpor-tation Claim Hotline at (714) 965-3345.When you call this number you may hear arecorded message asking you to leave thefollowing information:

– Dealer Code

– Your Full Name

– Phone Number

– Claim Number

– Description of Problem

A transportation claim representative willrespond to your inquiry within two businessdays.

When a Dealer believes that a claim wasdenied in error, the Import Department shouldbe contacted stating the reasons why the claimshould be accepted.

2.2.5 Required Support Documentation

The following documents should be filed forrecord retention purposes for three years fromthe HMA claim acceptance date:

• Original Delivery ReceiptThe damage exceptions or shortages mustbe coded and countersigned on the deliveryreceipt, with the date and time, by represen-tatives of both the carrier and the dealership.

• Original Repair OrderDetailing all work performed. The hourlyrate used must be shown, as well as a

complete itemized breakdown of metal,paint and R & R time (refer to “RepairPolicy” for additional requirements).

• Original Sublet Repair InvoiceNot an estimate. Detailing of the subletinvoice must state all of services performedby the outside repair facility. The subletshop labor rate must be shown, as well as adetailed breakdown of the exact workperformed, complete itemized breakdownof paint, metal, and R & R time for eachoperation (refer to “Repair Policy” foradditional requirements).

A sublet shop “Estimate of Repairs” formwill not be acceptable unless it is substanti-ated by either an invoice from the subletshop marked paid in full, a copy of theDealer’s cancelled check covering paymentfor the repairs, or a P.O. (purchase order)number issued by the Dealer for the repairs.

Also include, if applicable:

– Copy of the Delayed Inspection Letterand certified mail receipt

– Copy of the Concealed Damage Letterand certified mail receipt

2.2.6 Claim Denial and Appeal

When transportation claims are submitted toand accepted by HMA, Dealer is paid via theWarranty Statement. The month followingreceipt of claims, HMA sends Carrier the list ofclaims submitted by Dealers. At that time,Carrier reviews and may decline claims.Carrier and/or HMA may request copies ofclaim support documentation. If documenta-tion provided to HMA proves Dealer shouldnot have submitted claims, Dealer will bedebited for the amount previously paid on afollowing Warranty Statement.

• AuditHMA maintains the right to conduct acomplete audit of all transportation claimrelated records. Claims can be debitedagainst the dealership for incompleterecords.



2.3 NEW VEHICLE STORAGE PROCEDURES

The protection and maintenance of newvehicles awaiting delivery to the retail cus-tomer is the exclusive responsibility of theDealer. Any claims arising from deterioration,damages, or shortages that occur during orresulting from storage of new vehicles will notbe considered for reimbursement.

2.3.1 General Storage Conditions

Vehicles should be stored in a dry, wellventilated, drained place, preferably on a hardor paved surface. If vehicles are stored outside,they should not be parked under trees, powerlines, or street lights since fallout damage mayoccur. Regular maintenance is necessary toprevent rust formation or environmentaldamage.

2.3.2 Body and Exterior Parts Protection

Prior to placing a vehicle in storage the Dealershould thoroughly clean the exterior andundercarriage removing deposits of dirt, salt, orairborne fallout. At this time the vehicle shouldbe thoroughly inspected for damage or dete-rioration. If repairs are necessary, they shouldbe performed. Dependent on climate, it maybe prudent to apply a wax coating to exteriorsurface, including moldings and bumpers. Thevehicle should be washed periodically.

2.3.3 Interior Trim and Equipment Protection

Windows, ventilators and heaters should be ina closed position. Should moisture condense inthe vehicle, moisture absorbing agents can beinstalled. This procedure should be especiallyadhered to particularly in extremely hot orhumid locations.

2.3.4 Engine Protection and Periodic Maintenance

To help insure engine protection, thevehicle should be started and run for at least10 minutes at approximately 1,200 RPM untilnormal operating temperature is reached. Thisprocedure should be performed once a monthat minimum. While performing this procedurethe Dealer should check fluid levels andpotential leakage, unusual noises and/or erraticengine operation, and operation of the gearshift lever, the brake pedal, the clutch pedal,and the parking brake lever. The vehicleshould be moved forward and backward toallow lubrication of parts and to prevent tireflat spots. In cold weather climates, thecooling system should be checked for properanti-freeze protection.

Section 3 ————— New Vehicle Preparation and Delivery


3.0 Pre-Delivery Inspection

A proper and complete Pre-Delivery Inspec-tion (PDI) is a central element in developingowner confidence in both the Dealer andHMA. A proper PDI minimizes shop come-backs for adjustments and builds owner loyaltywhile having a direct impact on customersatisfaction experienced during the vital initialfirst days of ownership.

3.0.1 Dealer Requirements for Performance of PDI

The following are requirements relative toperformance of the Pre-Delivery Inspection(PDI):

• The responsibility for performing PDI workis to be assigned to qualified Dealershippersonnel. Every step on the current versionof the Pre-Delivery Inspection (PDI) formis to be performed.

• New car preparation should be scheduled farenough ahead of customer delivery in orderto avoid any delay caused by requiredrepairs. Coordinate delivery time promiseswith other shop work being scheduled.

• A Pre-Delivery Inspection form is requiredto be completed during the course ofperforming PDI on each new vehicle. Theform lists the inspections and other workwhich must be performed during PDI.Copies of the form should then be retainedin the sales jacket and service file.

• Any new warrantable repair performed thatis NOT indicated on the Pre-Delivery formshould be submitted as a separate warrantyrepair via a warranty claim.

• Each new vehicle is to be road-tested at theproper point during the pre-deliverysequence.

• The Service Manager (or another supervi-sory person) should carefully inspect androad test each new vehicle and certify thatthe services performed are satisfactory bysigning the Pre-Delivery Inspection form.The new owner’s lasting impression maywell be determined from the first few milesof driving.

3.0.2 Pre-Delivery Inspection Form

The most current version of the Pre-DeliveryInspection form and a repair order are to beutilized in all Pre-Delivery Inspections. ThePre-Delivery Inspection form is to be distrib-uted in the following manner, upon comple-tion of the PDI:

• White copy of the Pre-Delivery Inspectionform is retained in the vehicle’s sales jacket.

• A photocopy of the form should be given tothe Customer.

• A photocopy of the form should be retainedin the vehicle’s service file, along with theshop hard copy of the repair order issued toperform the PDI.

3.0.3 Pre-Delivery Allowance Reimbursement

Procedure

Reimbursement for the Pre-Delivery Inspec-tion of the vehicle will be at a labor time ineffect as of a date the PDI claim is submittedvia the Dealer Communications System(DCS). Credit will be calculated in the amountof the pre-delivery allowances as specified foreach model and year multiplied by yourcurrent Dealer approved Warranty Labor Rate.

Pre-DeliveryYear Model Allowance

1993-95 Scoupe 1.2 hours

1993- Elantra 1.3 hours

1993- Sonata 1.3 hours

1995- Accent 1.2 hours

1997- Tiburon 1.3 hours

New Vehicle Preparation and Delivery ————— Section 3


3.1 Vehicle Delivery Presentation

Proper delivery presentation of a vehicle to thecustomer has a profound impact on theowner’s perception of both the Dealer and theproduct. A proper delivery presentation willimprove customer satisfaction and minimizeeither customer complaints and/or unnecessaryinquiries.

3.1.1 Dealer Responsibilities

The following are responsibilities related to thedelivery of the vehicle:

• Sales personnel should explain the HyundaiNew Vehicle Limited, Powertrain Limited,Emissions Limited and Anti-PerforationLimited Warranties and towing coverages,including the owner’s responsibilities underthese warranties.

• The Customer should be given an explana-tion of HMA’s recommended maintenanceintervals as well as the required preventativemaintenance.

• The Customer must be given an Owner’sManual, Owner’s Handbook and anOwner’s Handbook Supplement at thedelivery presentation, as well as any otherapplicable documents.

• A road test should be conducted to demon-strate the operation of the vehicle, as well asto familiarize the customer with the instru-mentation and operating features of thevehicle.

• The sales person and Customer shouldvisually examine the vehicle to establish thatthere are no apparent flaws or blemishes,being especially attentive to exterior items.At the time of delivery, the owner shouldsign and receive a copy of the VehicleDelivery Presentation Form. The completedVehicle Delivery Presentation Form is to bedistributed as follows:

– White copy is given to the Customer.

– Yellow copy is retained in the vehicle’ssales jacket.

– Pink copy is retained by the dealershipsalesperson.

• Introduce the owner to service managementand familiarize them with service proceduresand operating hours.

3.1.2 Vehicle Registration Procedure�Retail Sale and

Dealer Demonstrators

Immediately upon delivery of a vehicle to aretail customer or the vehicle being put intoDealer demonstrator service, a record of theretail delivery or demonstrator service must betransmitted to HMA via the Dealer Commu-nications System, so as to properly register thewarranty start date of the vehicle. The deliverydate is the date the vehicle was delivered to thecustomer and the demo service date is the datethe vehicle was put into demo service, ifapplicable.

Vehicles must be registered as a retail sale ordemonstrator before accumulating 500 miles.

A vehicle’s Warranty Start Date cannot bechanged if:

• Retail Delivery Registration (RDR) is notcanceled within 15 days of initial registra-tion with HMA.

• It is the second time a VIN is reported toHMA as a RDR.

• The vehicles mileage is over 500 mileswhen the RDR was transmitted to HMA.

• Vehicle was RDR’d to HMA as a DealerDemo.

Section 4 ————— Warranty Policy Statements


4.0 GENERAL WARRANTY STATEMENT

Hyundai Motor America provides certainexpress limited warranties to its customers withrespect to new Hyundai vehicles supplied byHyundai Motor Company and distributed byHyundai Motor America. The terms andconditions of each limited warranty are setforth in this manual as well as in the applicableOwner’s Handbook.

4.0.1 Company Obligations

Hyundai Motor America warrants to theDealer that Hyundai Motor America willreimburse the Dealer for repair, replacement,or adjustment of any part of a Hyundai vehiclemanufactured by Hyundai Motor Companyand distributed by Hyundai Motor Americathat is found to be defective in material orworkmanship under the stated provisions ofthe limited warranties, under normal use andmaintenance, and within the warranty period.Hyundai Motor America warrants Hyundaivehicles pursuant to the limited warrantiesdescribed in this manual and the Owner’sHandbook.

4.0.2 Dealer Obligations

The Dealer is to follow through on all war-ranty obligations to the Dealer’s customer. Inaddition, the Dealer is to provide warrantyservice, without charge, to any visiting cus-tomer who requests such service. For perform-ing such service, the Dealer should establish anoverall system whereby the dealership will beable to supply customers with the necessaryservice and parts when required.

4.0.3 Warranty Period

The warranty period begins on the date ofretail sale or date of first use, whichever occursfirst. The date of first use is recorded per theDealer’s input of the Retail Delivery Registra-tion Information via the Dealer Communica-tions System (DCS). The time and mileagelimits are detailed in each limited warrantystatement. In the event that the vehicle is soldby the original owner while still within thewarranty period, the unexpired portion of theHyundai warranty will be transferred to eachsubsequent owner. Hyundai Motor AmericaWarranty coverage applies to the vehicle,regardless of a change in the ownership and istransferable to subsequent owners.

4.0.4 Visiting Owner Provisions

An owner will usually return to the originalselling Dealer whenever warranty repairs orother services are needed. However, an ownermay go to any authorized Hyundai Dealer dueto a variety of circumstances such as a changeof address, a need for an emergency repair, oreven a desire for better service. The owner isto be treated with the same courtesy andservice that the Dealer extends to the Dealer’sown customers.

Upon request by a visiting owner, an autho-rized Hyundai Dealer is to perform neededwarranty or policy repairs on a Hyundaimanufactured vehicle distributed by HyundaiMotor America, regardless of whom the sellingDealer may be, providing that the vehicle isstill within the warranty period. The WarrantyStart Date can be determined by accessing theVehicle History via DCS.

Warranty Policy Statements ————— Section 4


4.0.5 Magnuson�Moss Act

With the passage of the Magnuson–MossWarranty Act (Public Law 93–637) in 1975,Congress granted the Federal Trade Commis-sion the authority to establish rules and regula-tions aimed at encouraging both manufacturersand Dealers to improve the consumer’s under-standing of warranties. Hyundai MotorAmerica encourages all of its Dealers tobecome thoroughly familiar with the provi-sions of this act.

This act does not require that a supplier give awarranty, nor does it stipulate that any specificcoverage must be provided, but strictly regu-lates warranties that are given in writing.Further, this act stipulates that any writtenwarranty, as defined by the act, must meetcertain disclosure requirements. Provided thewarranty meets certain substantive require-ments, it may be called a “Full (Statement ofDuration) Warranty”. These requirementsinclude: (a) the repairs must be made in areasonable time and be effective within areasonable number of repair visits and(b) implied warranties may not be limited, andno charge can be made to the customer forwarranty repairs. The language used in thesewarranties must be simplified so that they canbe easily understood.

A written warranty which does not meet theserequirements must be labeled as a “LimitedWarranty”. Hyundai’s vehicle warranty is alimited warranty which complies with the Act.As such, Hyundai’s warranty limits the dura-tion of implied warranties to the duration ofthe expressed warranty.

Under the Act, after December 31, 1976, allretailers of customer goods costing more than$5.00 are required to make available to con-sumers and prospective customers the writtentext of the warranty prior to sale. HyundaiMotor America has made available to allDealers an Owner’s Handbook. The Owner’sHandbook must be displayed prominently inthe Dealer’s new vehicle showroom. To fulfillthe Dealer’s obligation to advise the customerof the written warranty on the vehicle, Dealersshould point out the warranty statement in theOwner’s Handbook to the customer at thetime of purchase (i.e., just before the customersigns the buyer’s order). In addition, all pur-chasers of Hyundai vehicles will be provided astatement of the warranty coverage throughthe Owner’s Handbook supplied with eachnew vehicle. Dealers must provide thisOwner’s Handbook to the customer at thetime of vehicle delivery.

NOTE: This warranty coverage informationmust also be available for review byprospective consumers.

The provisions of the Act also apply to partsand accessories for cars and light trucks.Hyundai Motor America provides a warrantyto retail customers on Hyundai Motor Americasupplied parts and accessories sold to them.Dealers are obligated under the Act to conveythis warranty to the purchaser and prospectivepurchasers. All purchasers or prospectivepurchasers of Hyundai parts and/or accessoriesmust be provided a copy of the HyundaiService Parts and Accessories Limited War-ranty.



4.0.6 Exclusion of All Other Warranties and Owner�s

Rights

The limited warranties described in thismanual are the only warranties furnished byHMA. HMA does not authorize any person tocreate or assume for it any other warrantyobligation of liability in connection withHyundai vehicles. These stated warranties givethe owner specific legal rights. The owner mayalso have other rights which may vary fromstate to state.

4.0.7 Warranty Jurisdiction

The New Vehicle Limited, Powertrain Lim-ited, and Anti-Perforation Limited warrantiesapply to vehicles manufactured to UnitedStates specifications which are distributed byHyundai Motor America, and registered andnormally operated in the 50 United States andWashington, D.C. Vehicles manufactured toother than United States specifications, distrib-uted by other than HMA, and registered andnormally operated outside the 50 United Statesand Washington, D.C., are entitled to war-ranty service on the basis of the warrantyapplicable to such other country. The FederalEmissions Defect and Emissions PerformanceWarranties also apply to vehicles registered inthe 50 United States and Washington, D.C.,the Commonwealth of Puerto Rico, theVirgin Islands, Guam, and American Samoa,including the Commonwealth of the NorthernMariana Islands. Contact the HyundaiNational Consumer Affairs Department at(800) 633–5151 prior to performing such awarrantable repair.

Force Majeure (“Acts of God”)Exclusions

HMA will not be liable for any breach of thiswarranty caused by or resulting from prohibi-tion or restriction by law or regulation of anygovernment, fire, flood, storms, war, strike,lockout or other labor troubles, accident, riot,Acts of God or other events beyond party’scontrol.

Judgement of Warranty Matters

Hyundai Motor America reserves the right tofurnish the final decisions in all warrantymatters.



4.1 NEW VEHICLE LIMITED WARRANTY(1990 - 1999 MODEL YEAR VEHICLES)

4.1.1 Warrantor

Hyundai Motor America (HMA) warrantseach new 1990 - 1999 Hyundai vehiclepursuant to the limited warranties described inthis manual and the Owner’s Handbook. Allwarranty coverages indicated in this manualand the Owner’s Handbook apply to thevehicle regardless of a change in ownership andis transferable to subsequent owners.


These warranties apply to vehicles manufac-tured to United States specifications which aredistributed by Hyundai Motor America andregistered and normally operated in the 50United States and Washington, D.C. Vehiclesmanufactured to other that United Statesspecifications, distributed by other than HMA,and registered and normally operated outsidethe 50 United States and Washington, D.C.,are entitled to warranty service on the basis ofthe warranty applicable to such other distribut-ing country.

4.1.3 Judgement of All Warranty Matters

Hyundai Motor America reserves the right tofurnish the final decisions in all warrantymatters.

4.1.4 Customer Satisfaction Adjustment Programs

Coverage for certain components may varyunder the Hyundai warranties or under one ofthe scheduled maintenance programs. Incertain unique circumstances, Hyundai maydecide, as a matter of goodwill, to pay forservice or an item not normally covered bywarranty. Also there may be times whenHyundai will inform all affected Hyundaiowners of a special policy to pay for all or partof the cost of certain repairs beyond the termsof the Hyundai warranties. Check with yourHyundai Dealer to determine whether a specialpolicy applies.

4.1.5 Owner�s Rights

These stated warranties give owners specificlegal rights. Owners may have other rightswhich vary from state to state depending uponapplicable state law.

4.1.6 What is Covered

Repair or replacement of any componentoriginally manufactured or installed byHyundai Motor Company or Hyundai MotorAmerica (HMA) that is found to be defectivein material or factory workmanship undernormal use and maintenance, except any itemspecifically referred to in the Section, 4.1.14“What is Not Covered”.

Towing expense to the nearest HyundaiDealership or authorized service location iscovered when the vehicle is inoperable due to awarrantable defect, within 36 months from thedate of original retail delivery, or date of firstuse, or 36,000 miles, whichever occurs first for1996 - 1998 model year vehicles, and 60months from the date of original retail delivery,or date of first use, unlimited miles for 1999model year vehicles.

Repairs will be made using new HyundaiGenuine Parts or Hyundai authorizedremanufactured parts.


The warranty period on 1990-1998 model yearvehicles is limited to 36 months from the dateof original retail delivery, date of first use, or36,000 miles, whichever occurs first. Thewarranty period for 1999 model year vehicle islimited to 60 months from the date of originalretail delivery, date of first use, or 60,000miles, which ever occurs first.



4.1.8 Battery

(1992 - 1999)

During the first 24 months from the date oforiginal retail delivery or date of first use,regardless of mileage, an original equipmentbattery found to be defective in material orworkmanship will be replaced free of charge.Should the battery fail after 24 months ofservice from the date of original retail sale ordate of first use, it will be replaced underwarranty at a 75% cost of battery charge to thecustomer up to a maximum of 36 months fromthe date of original retail sale or date of firstuse. Any installation charge will be coveredduring the 36 months free of charge replace-ment period.

4.1.9 Adjustments

Service Adjustments (minor repairs not usuallyassociated with the replacement of parts) arecovered for the first 12 months from the dateof original retail delivery or date of first use, or12,000 miles, whichever occurs first.

4.1.10 Air Conditioner Refrigerant Charge

Air conditioner refrigerant charge is coveredfor the first 12 months from the date oforiginal retail delivery or date of first use withno mileage limitation unless the refrigerantcharge is done as part of a warrantable repair.

4.1.11 Radio and Sound Systems

(1990 - 1993)

An original equipment radio is covered for thefirst 36 months from the date of original retaildelivery or date of first use with no mileagelimitation. The cassette tape drive mechanismand the compact disc player are covered for thefirst 12 months from the date of original retaildelivery or date of first use with no mileagelimitation. Speakers, antennas, and antennaleads are covered for 36 months from the dateof original retail delivery or date of first use, or36,000 miles, whichever occurs first.

Radio and Sound Systems

(1994 - 1999)

An original equipment radio, cassette tapedrive mechanism, compact disc player, speak-ers, antennas, and antenna leads are covered forthe first 36 months from the date of originalretail delivery or date of first use, or 36,000miles, whichever occurs first.

4.1.12 Paint

(1990 - 1997)

Paint repairs are covered for the first 12months from the date of original retail deliveryor date of first use or 12,000 miles, whicheveroccurs first.

(1998 - 1999 )

Paint repairs are covered for the first 36months from the date of original retail deliveryor date of first use or 36,000 miles, whicheveroccurs first.

Some minor cosmetic imperfections that arevisible at delivery are covered for 12 monthsfrom the date of original retail delivery or dateof first use or 12,000 miles, whichever occursfirst.

4.1.13 Owner�s Responsibilities

• Proper use, maintenance and care of thevehicle in accordance with the instructionscontained in the Owner’s Handbook andOwner’s Manual.

• Retain maintenance service records. It maybe necessary for the customer to show thatthe required maintenance has been per-formed, as specified in the Owner’s Manual.

• Deliver the vehicle during regular servicebusiness hours to any authorized HyundaiDealer to obtain warranty service.

• Check for trim, paint, or other appearanceconcerns at the time the new vehicle isdelivered.



4.1.14 What is Not Covered

• Normal maintenance services such as:cleaning & polishing, minor adjustments,lubrication, oil/fluid changes, filters, anti-freeze coolant replenishment, wheel align-ment and tire rotation unless such servicesare performed as part of a covered warrant-able repair.

• Normal maintenance items such as: belts,brake pads and linings, clutch linings, filters,wiper blades and bulbs are warranted innormal service, only when, the replacementis the result of a defect in material or factoryworkmanship, for 12 months from the dateof original retail delivery or date of first use,or 12,000 miles, whichever occurs first, orup to the first scheduled maintenancereplacement interval.

• Normal deterioration or wear of any partsuch as:

– Spark plugs

– Worn brake pads/linings

– Worn clutch linings

– Filters

– Worn wiper blades

– Bulbs and fuses

– Other wear and consumable items

• Any vehicle where the odometer mileagehas been altered

• Any vehicle that has been scrapped and acertificate of salvage has been issued for thevehicle.

• Damage or failure resulting from:

– Negligence of proper maintenance asrequired in the Owner’s Manual.

– Misuse, abuse, accident, theft or fire.

– Use of improper or insufficient fuel,fluids or lubricants.

– Use of parts other than Hyundai GenuineParts, or parts of equivalent quality anddesign.

– Any devices and/or accessories notsupplied by HMA.

– Modifications, alterations, tampering, orimproper repair.

– Parts or accessories used in applicationsfor which they were not designed or notapproved by HMA.

– Slight irregularities not recognized asaffecting quality or function of thevehicle or parts, such as slight noise orvibration, or items considered character-istic of the vehicle.

– Tires (See separate tire manufacturer’swarranty)

– Damage resulting from airborne “fall-out”, salt, hail and wind storms, or otherActs of God.

– Action of road elements (sand, gravel,dust, or road debris) which result in stonechipping of paint or glass.

– Paint scratches, dents or similar paint orbody damage.



• INCIDENTAL OR CONSEQUENTIALDAMAGES, INCLUDING WITHOUTLIMITATION, LOSS OF TIME,INCONVENIENCE, LOSS OF USE OFTHE VEHICLE OR COMMERCIALLOSS.

• The duration of any implied warranties,including those of MERCHANTABILITYAND FITNESS FOR A PARTICULARPURPOSE, are limited to the duration ofthis limited warranty.

Some states do not allow limitations on howlong an implied warranty lasts, or the exclu-sions or limitation of incidental or consequen-tial damage, so the limitation or exclusions setforth regarding this limited warranty may notapply to the owner. The owner may also haveother rights which vary from state to state.

NOTE: Vehicles which contain anon-Hyundai genuine part, or whichhave been misused, or improperlymaintained, will not have the cover-age under the New Vehicle LimitedWarranty denied, unless thenon-genuine Hyundai part, themisuse, or the improper maintenancedirectly caused or contributed to thesubsequent problem.

4.1.15 Obtaining Warranty Service

Warranty service will be provided by anauthorized Hyundai Motor America Dealerwithout charge for parts or labor. This war-ranty will not apply to warranty serviceperformed by those other than an authorizedHyundai Dealer.

4.1.16 Tire Information

Tires originally equipped on Hyundai vehiclesare warranted directly by the tire manufacturer.In the event that the customer needs assistancein locating an authorized tire dealership, pleasecontact Hyundai Motor America’s ConsumerAffairs Office, or the applicable Toll Free 800Number listed below.

Michelin Tire: 800-847-3435Kumho Tire: 800-335-8646Hankook Tire: 800-426-8252 (West)

877-740-7000 (East)



4.2 POWERTRAIN LIMITED WARRANTY (1992 - 1999 MODEL YEAR VEHICLES)


Repair or replacement of powertrain compo-nents listed below, originally manufactured orinstalled by Hyundai Motor Company orHyundai Motor America (HMA) that arefound to be defective in material or factoryworkmanship under normal use and mainte-nance, except any item specifically referred toin the section, “What is Not Covered”.

Towing expense to the nearest HyundaiDealership or authorized service location iscovered when the vehicle is inoperable due toa warrantable defect within 36 months fromthe date of original retail delivery, or date offirst use, or 36,000 miles, whichever occursfirst.

Repairs will be made using new HyundaiGenuine Parts or Hyundai authorizedremanufactured parts.

Owner’s Responsibilities and ObtainingWarranty Service are the same as specifiedunder the Hyundai New Vehicle LimitedWarranty.

4.2.2 Warranty Period (1992 - 1998 Model Year

Vehicles)

Upon expiration of the 36 month/36,000mile, Hyundai New Vehicle Limited War-ranty, this Powertrain Limited Warranty beginsand will continue to cover the followingcomponents up to 60 months from the date oforiginal delivery or the date of first use, or60,000 miles, whichever occurs first.

Warranty Period (1999 Model Year Vehicles)

Upon expiration of the 60 month/60,000mile, Hyundai New Vehicle Limited War-ranty, for Original owners, this PowertrainLimited Warranty begins and will continue tocover the following components up to 120months from the date of first use or 100,000miles, whichever occurs first.

4.2.3 Original Owner (1999 Model Year Vehicle)

Original Owner is defined as the first retailpurchaser of the vehicle, and their immediatefamily members (i.e. wife, husband, son,daugher, stepson, stepdaughter), who tookdelivery of the vehicle on its date of first use.The first retail purchaser of a vehicle initiallyplaced in Hyundai Dealer demonstrator orHyundai Dealer Service Loan Program isconsidered an original owner. If the vehiclewas first placed in service as a lease vehicle, andthe lessee, or an immediate family member ofthe lessee, purchases the vehicle at the end ofthe lease, the 10 year/100,000 mile PowertrainLimited Warranty remains in effect. Thiswarranty is not transferable to any subsequentowner. Subsequent owners have powertraincomponenets covered under the 60 month/60,000 mile Hyundai New Vehicle LimitedWarranty. The 10 year/100,000 milePowertrain Limited Warranty also excludescoverage for vehicles placed in commercial use(i.e. taxi route delivery, livery service, rental,etc.).

4.2.4 Engine

Cylinder block/head and all internal parts,manifolds, timing gears and belt, timing cover,gasket and seals, oil pump, water pump,flywheel, oil pan assembly, rocker cover andengine mounts.

4.2.5 Transmission/Transaxle

Case and all internal parts, axle shafts (front),constant velocity joints, front hub bearings,seals and gaskets, torque converter and con-verter housing and clutch cover and housing.


Items not covered by this warranty and anyexclusion or limitations relating to this war-ranty are the same as those set forth in Section4.1.14 “What is Not Covered” under the NewVehicle Limited Warranty (1990 - 1999Model Year Vehicles) section.



4.3 ANTI-PERFORATION LIMITED WARRANTY (1990 - 1999 MODEL YEAR VEHICLES)


Any Hyundai vehicle body sheet metal foundunder normal use, to have developed a perfo-ration (rust hole through the body panel) fromcorrosion due to defects in material or work-manship.


(1990)

36 months from the date of original retaildelivery or date of first use, regardless ofmileage.

Warranty Period

(1991 - 1999)

60 months from the date of original retaildelivery or date of first use, or 100,000 miles,whichever occurs first.


The Owner’s responsibilities are the same asthose described in the Hyundai New VehicleLimited Warranty with the exception of oneadditional requirement:

• Retain any body repair records. It maybe necessary to show that the requiredanti-corrosion material has been applied toany previously replaced or repaired bodycomponents.


• Exhaust system components.

• Corrosion of any part of the vehicle otherthan body panels.

• Corrosion of body panels that have beenpreviously repaired or refinished from theoriginal factory finish after the date of retailsale, except for body panels replaced underthis Anti-Perforation Limited Warranty.

• Corrosion of any body panel replaced afterthe date of retail sale, except panels replacedunder this Anti-Perforation Limited War-ranty

• Corrosion other than perforation. Cosmeticor surface corrosion due to defects inmaterial or workmanship is covered for 12months or 12,000 miles (1990 - 1999).

• Corrosion of the exterior surface of theunderbody panels such as floor pan.

• Corrosion resulting from: misuse, accidentor fire, stone chipping, airborne “fallout”,industrial fallout, acid rain, tree sap, hail,windstorm, or other Acts of God.

• Corrosion caused by lack of proper mainte-nance, misuse, or abuse.

• Matching of paint. Painting of the entirevehicle for matching of paint is not covered.Painting of the replaced or repaired panel tomatch the vehicle’s original finish is to bedecided by HMA on a case by case basis.

• INCIDENTAL OR CONSEQUENTIALDAMAGES, INCLUDING WITHOUTLIMITATION, LOSS OF TIME, INCON-VENIENCE, LOSS OF USE OF THEVEHICLE, OR COMMERCIAL LOSS.

• The duration or any implied warranties,including those of MERCHANTABILITYand FITNESS FOR A PARTICULARPURPOSE, regarding perforation defectsare limited to the duration of this limitedwarranty.



Some states do not allow limitations on howlong an implied warranty lasts, or the exclusionor limitation of incidental or consequentialdamages, so the limitations or exclusions setforth regarding this limited warranty may notapply to the owner.

NOTE: Vehicles which contain anon-genuine Hyundai part, or whichhave been misused, or improperlymaintained, will not have the cover-age under the Anti-PerforationLimited Warranty denied, unless thenon-genuine Hyundai part, themisuse, or the improper maintenancedirectly caused or contributed to thesubsequent problem.


In the event of a claim, the Owner mustdeliver the vehicle to an authorized HyundaiMotor America Dealer for examination andapproval by Hyundai prior to any repair orreplacement.

Warranty service will be provided by autho-rized Hyundai Dealers without charge for partsor labor.



4.4 EMISSION DEFECT WARRANTY�FEDERAL VEHICLE (1990 - 1999 MODEL YEAR VEHICLES)

Federal Emissions Control SystemsDefect Limited Warranty (1990 - 1991)and Federal Emissions Defect Warranty(1992 - 1994)

In accordance with Federal Clean Air Act, asamended, Hyundai Motor America (HMA)warrants to the original and each subsequentowner of each new Hyundai vehicle that thevehicle: (1) was designed, built, and equippedto conform at the time of sale to applicablefederal regulations and (2) is free from defectsin material and workmanship at the time ofsale which would cause the vehicle to fail toconform with such regulations for a period of5 years from the date of original retail deliveryor date of first use or 50,000 miles, whicheveroccurs first. Any part of this vehicle coveredunder this warranty which proves to bedefective will be repaired or replaced by anyauthorized HMA Dealer using new orremanufactured Hyundai Genuine Parts. Thiswarranty coverage applies to the vehicleregardless of a change in ownership and istransferable to subsequent owners.

Federal Emission Control WarrantyStatement (1995 - 1999)

In accordance with Federal Clean Air Act, asamended, Hyundai Motor America (HMA)warrants to the original and each subsequentowner of each new 1995 - 1999 Hyundaivehicle that the vehicle: (1) was designed, builtand equipped to conform at the time of sale toapplicable federal regulations and (2) is freefrom defects in material and workmanship atthe time of sale which would cause the vehicleto fail to conform with such regulations for aperiod of two years from the date of first use or24,000 miles, whichever occurs first, exceptfor certain specified major emissions controlcomponents for which the coverage is 8 yearsfrom the date of original retail delivery or dateof first use or 80,000 miles, whichever occursfirst.

Failures, other than those resulting fromdefects in material or workmanship, whicharise solely as a result of owner abuse and/orlack of proper maintenance are not covered bythe warranty.


This warranty applies to vehicles manufacturedto either Federal specifications or Californiaspecifications which are distributed byHyundai Motor America and registered andnormally operated in the 50 United States, andWashington, D.C.


The primary components covered are listed onthe following “Warranty Parts List” of theEmission Performance Warranty.

The vehicle itself or any part of the vehicleitself not designated by “*” is not covered bythis warranty unless a failure in such vehicle orpart causes the vehicle not to conform toapplicable emission regulations.

Some items require scheduled replacement aspart of the scheduled maintenance of thevehicle. Replacement of these items iswarranted in normal service up to the firstreplacement interval or up to the limits of theapplicable emission warranty coverage period,whichever occurs first. (Refer to the Owner’sManual and its scheduled maintenancesection.)



4.5 EMISSION PERFORMANCE WARRANTY�FEDERAL VEHICLE (1990 - 1999 MODEL YEAR VEHICLES)


Some states and local jurisdictions have estab-lished periodic vehicle inspection and mainte-nance (I/M) programs to encourage propermaintenance of the vehicle. If an I/M programin your area has U.S. Environmental Protec-tion Agency (EPA) approval, the customermay be eligible for HMA’s Emission Perfor-mance Warranty coverage under the followingconditions:

1. The vehicle has been maintained andoperated in accordance with the scheduledmaintenance instructions described in theOwner’s Manual provided with thevehicle;

2. The vehicle fails to conform during thewarranty period to the applicable emissionstandards as determined by an emissionstest approved by the EnvironmentalProtection Agency (EPA), and

3. The failure to conform results, or willresult, in the owner of the vehicle havingto bear a penalty or other sanctions, such asdenial of the right to operate or use thevehicle or a fine under local, state orfederal law.

If all of the above conditions are met, HMAwarrants that any authorized HMA Dealer willreplace, repair or adjust to Hyundai’s specifica-tions, at “NO CHARGE”, any of the compo-nents listed under Section 4.5.4 “WarrantyParts List”, which may be necessary to causethe vehicle to conform to the applicable federalemission standards.


This warranty applies to vehicles manufacturedto either Federal specifications or Californiaspecifications which are distributed byHyundai Motor America and registered andnormally operated in the 50 United States, andWashington, D.C.


(1990 - 1994 Model Year Vehicles)

This warranty is effective for 5 years from thedate of original retail delivery or if the vehicleis first placed in service as a “Demonstrator” or“Company” car prior to delivery, on the dateit is first placed in service, or 50,000 miles,whichever occurs first.

This warranty coverage applies to the vehicleregardless of a change in ownership and istransferable to subsequent owners.

If the vehicle has been in use for more than 24months from the date of original retail deliveryor if the vehicle is first placed in service as a“Demonstrator” or “Company” car prior todelivery, on the date it is first placed in service,or 24,000 miles, whichever occurs first, HMAwill make necessary adjustments, repairs, orreplacements at no cost to the owner onlywhen the nonconformity is caused by failure ofthose emission reducing components listed onthe Warranty Parts List, and designated by “*”.

Warranty Period

(1995 - 1999 Model Year Vehicles)

This warranty is effective for 2 years from thedate of original retail delivery or if the vehicleis first placed in service as a “Demonstrator” or“Company” car prior to delivery, on the dateit is first placed in service, or 24,000 miles,whichever occurs first, except for certainspecified major emissions control componentsfor which the coverage is 8 years from the dateof original retail delivery or date of first use, or80,000 miles, whichever occurs first. Thiswarranty coverage applies to the vehicleregardless of a change in ownership and istransferable to subsequent owners.



4.5.4 Warranty Parts List

Some items require scheduled replacement andare warranted up to the first replacementinterval or up to the limits of the applicableemission warranty coverage period, whicheveroccurs first. (Refer to the Scheduled Mainte-nance section in the Owner’s Manual). Thefollowing is a partial listing of Emission Partscovered under the Emission Warranties:

• * Fuel Injectors (8/80 1995 Sonata only)

• * Fuel Control Devices

* Canister Close Valve

• * Distributor Parts and Associated Controls

• * Oil Filler Cap

* Fuel Tank Press Sensor

• * Fuel Filler Tube and Cap

* Fuel Tank (1999 model only)

• * Catalytic Converter(8/80 1995 - 1999 models only)

• * Exhaust Pipe between Exhaust Manifoldand Rear Catalytic Converter

• * Spark Plugs

* Evaporator Emission Systems

• * Engine Control Module(8/80 1995 - 1999 models only)

• * EGR Valve and Control System

* EGR Temperature Sensor(8/80 1995 Sonata only)

• * Vacuum Hoses, Clamps, Fittings andTubing used with the above Componentsand Systems

• * Exhaust Manifold and Gaskets

• * Intake Manifold and Gaskets

• * Ignition Coil

* Vehicle Speed Sensor(8/80 1995 Sonata only)

* Crank Angle Position Sensor(8/80 1995 Sonata only)

* Crank Shaft Position Sensor

• * Spark Plug Cable Set

* Knock Sensor

* Water Temperature Sensor

* Phase Sensor

* Power Transistor

* Intake Air Temperature Sensor

* Turbocharger

• * Throttle Body

* Throttle Position Sensor(8/80 1995 Sonata only)

• * Purge Control Solenoid Valve

• * Idle Speed Control System

• * PCV Valve and Hose

• * Oxygen Sensor (8/80 1995 Sonata only)

• * Air Flow Sensor(8/80 1995 Sonata only)

* Engine Coolant Temperature Sensor(8/80 1995 Sonata only)

* Wiring Assembly–ECU(8/80 1995 Sonata only)

• * Deceleration Controls

* Barometric Pressure Sensor(8/80 1995 Sonata only)

* On-board Emission Diagnostic Device(OBD) (8/80 if applicable all 1995 - 1999models only)

• * Turbocharger

• * Vapor Storage Canister

If failure of one of these components results infailure of any other vehicle part, both parts willbe covered by the Emission PerformanceWarranty.

Note: • 5/50 (1990-1994)

* 2/24 (1995-1998) which isextended to the 3/36 LimitedWarranty (unless otherwisenoted). Always check theOwner’s Handbook for specificcoverages.



4.5.5 What is Not Covered By These Emission

Warranties

THE EMISSION DEFECT WARRANTYAND THE EMISSION PERFORMANCEWARRANTY SHALL NOT APPLY TO:

• Normal maintenance service (such as filters).

• Malfunctions in any part directly caused bymisuse, modification, improper adjustments,alterations, tampering, disconnections,improper or inadequate maintenance, or useof leaded gasoline or contaminated fuel.

• Damage resulting from an accident or anAct of God.

• Any vehicle on which the odometer readinghas been altered so that mileage cannot bereadily determined.

• Failures that are a direct result of a lack ofperformance of required emission controlmaintenance as outlined in the Owner’sManual.

• Parts or accessories used in applications forwhich they were not designed or notapproved by HMA.

• Parts not supplied by HMA or damage toother parts caused directly by usingnon-Hyundai parts, non-EPA certifiedreplacement parts in the maintenance orrepair of the vehicle which ultimatelyproves to be defective in material or work-manship, or not equivalent from anemission control standpoint to the originalequipment part.

• INCIDENTAL OR CONSEQUENTIALDAMAGES INCLUDING WITHOUTLIMITATION, LOSS OF TIME,INCONVENIENCE, LOSS OF USE OFTHE VEHICLE, OR COMMERCIALLOSS.

• The duration of any implied warranties,including those of MERCHANTABILITYand FITNESS FOR A PARTICULARPURPOSE regarding emissions systemsdefects are limited to the duration of theseemission system warranties.

Some states do not allow limitations on howlong an implied warranty lasts, or the exclusionor limitation of incidental or consequentialdamages, so the limitations or exclusions setforth regarding these warranties may not applyto the owner.

NOTE: Vehicles which contain anon-genuine Hyundai part, or whichhave been misused, or improperlymaintained, will not have the cover-age under the Emissions ControlSystems Defect Limited Warranty,Emissions Defect Warranty, orEmissions Performance Warrantydenied, unless the non-genuineHyundai part, the misuse, or theimproper maintenance directlycaused or contributed to the subse-quent problem.

4.5.6 Owner�s Responsibility

It is the owner’s obligation to properly main-tain and use the vehicle in accordance withHMA’s written instructions in the Owner’sManual. Failures caused by inadequate orimproper maintenance are not covered by thewarranty. To help resolve questions as towhether the proper vehicle maintenance hasbeen performed, HMA urges that the ownerretain all maintenance service records andreceipts indicating that service has beenperformed on the vehicle.



4.5.7 Replacement Parts

It is recommended that any replacement partsused for maintenance or for the repair ofemission control systems be new orremanufactured Hyundai Genuine Parts.

THE WARRANTY OBLIGATIONS ARENOT DEPENDENT UPON THE USE OFANY PARTICULAR BRAND OFREPLACEMENT PARTS. THE OWNERMAY ELECT TO USE NON-GENUINEHYUNDAI PARTS FOR REPLACEMENTPURPOSES. THE USE OF REPLACE-MENT PARTS WHICH ARE NOTEQUIVALENT MAY IMPAIR THEEFFECTIVENESS OF THE EMISSIONCONTROL SYSTEM.

If other than Hyundai Genuine Parts are usedfor maintenance replacements or for the repairof components affecting emission control, theowner should determine that such parts arewarranted by their manufacturer to be equiva-lent to Hyundai Genuine Parts in performanceand durability.

New or remanufactured Hyundai GenuineParts when used in connection with Hyundaivehicles, means parts manufactured by orapproved by Hyundai, designed for use onHyundai Vehicles and distributed by HMA.

4.5.8 Maintenance Service

MAINTENANCE REPLACEMENT ORREPAIR OF THE EMISSION CONTROLDEVICES AND SYSTEMS MAY BEPERFORMED BY ANY QUALIFIEDAUTOMOTIVE REPAIR ESTABLISH-MENT OR INDIVIDUAL USING ANYPART CERTIFIED PURSUANT TOAPPLICABLE EMISSION REGULATIONS;HOWEVER, WARRANTY SERVICEMUST BE PERFORMED BY ANAUTHORIZED HMA DEALER.

Claims under the Emission PerformanceWarranty may not be denied due to the failureof a properly installed certified non-HyundaiGenuine Part. Claims may be denied on thebasis of an uncertified replacement part used inthe maintenance or repair of a vehicle ifHyundai presents evidence that the uncertifiedreplacement part is either defective in materialsor workmanship or not equivalent from anemission standpoint to the original equipmentpart and the vehicle owner is unable to rebutthe evidence.

Receipts covering the performance of mainte-nance services should be retained in the eventquestions arise concerning maintenance. Thesereceipts should be transferred to each subse-quent owner of this vehicle. HMA reserves theright to deny warranty coverage if the vehiclehas not been properly maintained. However,denial will not be based solely on the absenceof maintenance records.

These warranties apply only to vehiclesmanufactured to United States specificationswhich are distributed by Hyundai MotorAmerica and registered and normally operatedin the 50 United States and Washington, D.C.,the Commonwealth of Puerto Rico, theVirgin Island, Guam, and American Samoa,including the Commonwealth of the NorthernMariana Islands. Vehicles manufactured toother than United States specifications, distrib-uted by other than HMA, and registered andnormally outside the 50 United States andWashington, D.C., the Commonwealth orPuerto Rico, the Virgin Island, Guam, andAmerican Samoa, including the Common-wealth of the Northern Mariana Islands, areentitled to service of the emission controlsystems on the basis of the warranty applicableto such other distributing country.



4.5.9 Claims Procedure

To obtain warranty service under these war-ranties the owner should return the vehicle toan authorized HMA Dealer’s place of businessduring its normal service business hours, wheresuch service will be performed at no charge forparts, labor, diagnosis, and tax.

If an owner’s claim under the EmissionPerformance Warranty is denied, HMA willprovide the owner with a written explanationof why the claim was denied (1) within 30 daysfrom the time the owner brings the car to aHMA Dealer, or (2) within the time requiredby local state, or federal law for the vehicle tobe repaired without incurring further penalty,whichever is shorter. Failure to provide anexplanation within a 30-day period shallobligate HMA to remedy the nonconformityunder the Emission Performance Warrantyexcept:

• When delay is requested by the vehicleowner.

• When delay is caused by factors beyond thecontrol of HMA or authorized HMADealers.

If the HMA Dealer cannot repair the vehicleor process the owner’s claim within a reason-able time, the customer is to contact HMA‘sRegional Consumer Affairs office for assist-ance.

Further information can be obtained from andcomplaints registered with:

Director, Field Operation and SupportDivision (EN-397F)Environmental Protection Agency401 M Street, S.W.Washington, D.C. 20460



4.6 CALIFORNIA EMISSION CONTROL SYSTEMS WARRANTY STATEMENT(1990 - 1999 MODEL YEAR VEHICLES)


This warranty applies exclusively to vehiclesmanufactured to California specificationswhich are distributed by Hyundai MotorAmerica and registered in the State of Califor-nia, Vermont, or Massachusetts. This coverageexists in addition to that of the EmissionDefect Warranty for Federal vehicles and theEmissions Performance Warranty for Federalvehicles.

Warranty Rights and Obligations

The California Emission Control SystemWarranty applies to Hyundai vehicles certifiedfor sale in California and registered in Califor-nia, Vermont, or Massachusetts. In California,new motor vehicles must be designed, builtand equipped to meet the State’s stringentanti-smog standards. HMA warrants theemission control system on Hyundai vehiclesfor the periods of time listed below, providedthere has been no abuse, neglect or impropermaintenance of the Hyundai vehicle.

The emission control system includes partssuch as the fuel injection system, ignitionsystem, catalytic converter, and engine com-puter.

Also included may be hoses, belts, connectorsand other emission-related assemblies.

Where a warrantable condition exists, HMAwill repair the Hyundai vehicle at no cost tothe owner including diagnosis, parts and labor.

4.6.2 Manufacturer�s Warranty Coverage

(1990 Vehicles)

Hyundai Motor America (HMA) warrants tothe original and each subsequent owner ofeach 1990 Hyundai vehicle certified for use inCalifornia and registered in California that thevehicle: (1) was designed, built and equippedto conform at the time of sale with applicablerequirements of the U.S. EnvironmentalProtection Agency, and the California AirResources Board, and (2) the emissions controlsystem of such vehicle is free from defects inmaterial and workmanship which would causethe vehicle to fail to conform to a statutorilyauthorized California motor vehicle emissioninspection and maintenance program (hereinreferred to as a Smog Check Program) inaccordance with the provisions of the Califor-nia health and safety code Section 43205(a)(2)and (3) or to fail to conform to applicableCalifornia emission requirements for theemission warranty period.

Any part of this vehicle covered under thelimited emission warranty which proves to bedefective will be repaired or replaced, includ-ing diagnosis, at no cost to the owners by anyauthorized HMA Dealer using new orremanufactured Hyundai Genuine Parts. Thiswarranty coverage applies to the vehicleregardless of a change in ownership and istransferable to subsequent owners.

According to Federal regulations, the vehiclemay also be eligible for additional warrantycoverage under the Federal Emissions War-ranty.

1990 Vehicles

This warranty period is good for 3 years fromthe date of original retail delivery or the date offirst use, or 50,000 miles whichever occursfirst. Some parts designated on the WarrantyParts List are specifically warranted for 7 yearsfrom the date of original retail delivery or dateof first use, or 70,000 miles, whichever occursfirst.



Manufacturer�s Warranty Coverage

(1991 - 1999 Vehicles)

1. For 3 years or 50,000 miles (whicheveroccurs first):

– If the Hyundai vehicle fails a SmogCheck inspection, all necessary diag-nosis, repairs and adjustments will bemade by HMA to ensure that thevehicle passes the inspection. This isthe Emission Control System PER-FORMANCE WARRANTY.

– If any emission-related part on thevehicle is defective, the part will berepaired or replaced by HMA. This isthe short-term Emission ControlSystem DEFECT WARRANTY.

2. For 7 years or 70,000 miles (whicheveroccurs first):

– If an emissions-related part listed in theOwner’s Handbook on the WarrantyParts List with coverage for 7 years or70,000 miles (whichever occurs first)is defective, the part will be repairedor replaced by HMA. This is thelong-term Emission Control SystemDEFECT WARRANTY.

4.6.3 Owner�s Warranty Responsibilities:

• The Hyundai vehicle owner is responsiblefor the performance of the required mainte-nance listed in the Owner’s Manual. HMArecommends that the owner retain allreceipts covering maintenance on theirHyundai vehicle, but HMA will not denyemission warranty coverage solely for thelack of receipts or for failure to ensure theperformance of all scheduled maintenance.

• The customer is responsible for presentingtheir Hyundai vehicle to a HMA Dealer assoon as a problem exists. The warrantyrepairs should be completed in a reasonableamount of time, not to exceed 30 days.

• The Hyundai vehicle owner should also beaware that HMA may deny their warrantycoverage if their Hyundai vehicle or a parthas failed due to abuse, neglect, impropermaintenance or unapproved modifications.

If the owner has any questions regarding theirwarranty rights and responsibilities, the ownershould contact HMA’s National ConsumerAffairs Department at 1-800-633-5151 or theCalifornia Air Resources Board at 9528 TelstarAvenue, El Monte, CA 91731.

NOTE: According to Federal Regulations,the vehicle may also be eligible foradditional warranty coverage underthe Federal Emission Warranty.



4.6.4 Warranty Parts List (California Spec Vehicles only)

The 3 year/50,000 miles, 5 year/50,000 miles, or 7 year/70,000 miles Emission Control System DefectWarranty covers any part that affect emissions. Check the Owner’s Manual for specific coverages onCalifornia Spec & Federal Spec VINs. Some of these consist of the following parts:

WARRANTY YEAR/PART COVERAGE MODEL

Electronic Control Module System

Electronic Control Module 7/70,000 1990-99

Fuel Metering System

Fuel Injectors 3/50,000 1992 4 cyl./1993-997/70,000 1990-91/1992 Sonata

Fuel Control Devices 3/50,000 1992-987/70,000 1990-91

Air Induction System

Air Cleaner Assembly 3/50,000 1990-99

Volume Air Flow Sensor/ 3/50,000 1993-99Air Flow Sensor 7/70,000 1990-92/1993 V-6

Surge Tank 3/50,000 1993 Elantra/1994-997/70,000 1990-93/1994-95 V-6

Throttle Body 3/50,000 1994 Elantra/1995-19997/70,000 1990-94/1995 Sonata

Gaskets and Hoses 3/50,000 1991-98

Idle Speed Control System 3/50,000 1991-98

Turbocharger 7/70,000 1995 Scoupe

Ignition System

Distributor and Internal Parts 3/50,000 1993-94 Sonata 4 cyl./19957/70,000 1990-94/1995 Sonata V-6

Crankshaft Position Sensor 3/50,000 1993-997/70,000 1990-92

Spark Plugs 3/50,000 1990-99

NOTE: Spark Plugs shall be warranted for the emission warranty period, or first scheduled replacementtime or mileage, whichever occurs first.




Ignition System (continued)

Spark Plug Cable Set 3/50,000 1990-99

Ignition Coil 3/50,000 1990-99

Power Transistor 3/50,000 1990-99

Evaporative Emission Control System

Vapor Storage Canister 3/50,000 1990-99and controls

Fuel Tank 3/50,000 1990-99

Fuel Filler Tube and Cap 3/50,000 1990-99

Purge Control Valve 3/50,000 1990-99

Fuel Tank Press Sensor 3/50,000 1990-99

PCV System

PCV Valve 3/50,000 1990-99

PCV Hoses 3/50,000 1990-99

Oil Filler Cap 3/50,000 1990-99

Exhaust Gas Recirculation System

EGR Valve 3/50,000 1990-95

EGR Control System 3/50,000 1990-95

Catalytic Converter System

Exhaust Manifold 3/50,000 1991-997/70,000 1990-1991 Sonata V-6

Exhaust Pipe from Exhaust 3/50,000 1990-99Manifold to rear Catalytic 7/70,000 1992-94 Sonata V-6Converter

Catalytic Converter 3/50,000 1994-997/70,000 1990-93/1995 Elantra

Miscellaneous Items Used in Above System

Vacuum hoses, clamps, fittings, 3/50,000 1990-99tubing or mounting hardwareused with the above systems.

Vacuum, Temperature,Speed Altitude, Oxygen and Throttle 3/50,000 1990-99Sensors, Valves, Switches and Solenoids.




Some items are scheduled for replacement as part of the required maintenance for the vehicle. Replace-ment of these items is warranted up to the first replacement interval or up to the limits of the applicableEmission Warranty coverage period, whichever occurs first (Refer to the Scheduled Maintenance chart inthe Owner’s Manual). Any such part repaired or replaced under warranty shall be warranted for theremainder of the warranty period, for that part.

If the failure of a warranted component causes damage to any other vehicle part, both parts will be coveredby the Emission Warranties.



4.6.5 Warranty Start Date

The above-mentioned warranty periods shallbegin on the date the vehicle is delivered tothe first retail purchaser or, if the vehicle is firstplaced in service as a demonstrator or companycar prior to sale at retail, on the date thevehicle is first placed in such service.


THE EMISSION CONTROL SYSTEMDEFECTS WARRANTY AND THEEMISSION CONTROL SYSTEM PER-FORMANCE WARRANTY SHALL NOTAPPLY TO:

• Malfunctions in any part directly caused byabuse, misuse, modification, improperadjustment except those done by a dealer-ship during warranty service work, alter-ations, tampering, disconnections, improperor inadequate maintenance, neglect or useof leaded gasoline.

• Damage resulting from an accident or anAct of God.

• Any vehicle on which the odometer readinghas been altered so that mileage cannot bereadily determined.

• Failures that are a direct result of a lack ofperformance of required emission controlmaintenance as outlined in the Owner'sManual.

• Parts or accessories used in applications forwhich they were not designed or notapproved for use by HMA.

• Parts not supplied by HMA or damage toother parts caused directly by non-Hyundaiparts or non-equivalent parts.

• The charge for diagnostic labor which doesnot lead to the determination that a war-rantable condition exists.

• INCIDENTAL OR CONSEQUENTIALDAMAGES, SUCH AS, LOSS OF TIME,INCONVENIENCE, LOSS OF USE OFTHE VEHICLE, OR COMMERCIALLOSS.

• The duration of any implied warranties,including those of MERCHANTABILITYand FITNESS FOR A PARTICULARPURPOSE, regarding emissions systemsdefects are limited to the duration of thislimited warranty.

Some States do not allow limitations on howlong an implied warranty lasts or the exclu-sion or limitation of incidental or consequen-tial damage, so the limitations or exclusionsset forth regarding this limited warranty maynot apply to the vehicle owner.

NOTE: Vehicles which contain a non-genuine Hyundai genuine part, or which havebeen misused, or improperly maintained, willnot have the coverage under the CaliforniaEmissions Control Systems Warranty denied,unless the non-genuine Hyundai part, themisuse, or the improper maintenance directlycaused or contributed to the subsequentproblem.

4.6.7 Replacement Parts

It is recommended that any replacement partsused for maintenance, repair, or replacement ofthe emission control systems be parts suppliedby HMA.

Maintenance, repair, or replacement of theemission control system may be performed byany qualified automotive repair facility orindividual, using parts other than HyundaiGenuine Parts without invalidating this warranty.

However, the cost of such maintenance andparts will not be covered under this warrantyunless it is an “emergency repair” situation.(Refer to “Emergency Repair” for definitionof emergency repair situation).

Use of replacement parts which are notequivalent in quality to Hyundai Genuine Partsmay impair the effectiveness of the emissioncontrol system. The owner should make suresuch parts are warranted by their manufacturerto be equivalent in design and quality toHyundai supplied parts. HMA assumes noliability under this warranty for any vehicledamage caused by a defect in any such parts.




To obtain warranty service, the owner mustreturn the Hyundai vehicle to any authorizedHMA Dealer in California or Massachusettsduring its normal service business hours, wheresuch service will be performed.

When failing a Smog Check Test, an autho-rized HMA Dealer may ask the owner toprovide proof that the required maintenancewas performed when the Dealer has reason tobelieve that the required maintenance:

• Was not performed, and

• If not performed, may be the cause for theparticular vehicle exceeding applicableemission standards.

For a Smog Check Test failure, if your War-ranty Claim under the Emission ControlSystems Limited Warranties is denied, HMAor its Dealer will provide the owner with awritten explanation of why the claim wasdenied within 30 days from the time theowner brings the car to a HMA Dealer.

If the authorized Hyundai Dealer does notnotify the vehicle owner within 30 days that awarrantable condition does not exist, thenHMA will repair the vehicle free of charge,unless:

• The delay is requested by the Hyundaivehicle owner.

• The delay is caused by factors beyond thecontrol of HMA or an authorized HMADealer.

The lack of availability of warranted partswithin 30 days shall constitute an emergencysituation (see Section 4.6.9–EmergencyRepair).

4.6.9 Emergency Repair

In an emergency, where an authorized HMADealer is not reasonably available, warrantyrepairs may be made at any available servicefacility, or by the owner using any replacementpart. A repair not being completed within 30days also constitutes an emergency.

HMA will reimburse the owner for expensesincluding diagnostic charges, for repairscovered by this warranty, for parts at HMA’ssuggested retail price, and for labor at a geo-graphically appropriate labor rate per HMA’srecommended time allowance.

For reimbursement, the owner must present allreplaced parts and a copy of their paid receiptto any authorized HMA Dealer. HMA assumesno liability for the workmanship of the repairfacility.

4.6.10 California Vehicle Inspection Program

If a 1990 - 1999 Hyundai vehicle fails to pass aSmog Check test after a period of use of 3years or 50,000 miles, but before a period ofuse of 7 years or 70,000 miles, whicheveroccurs first, the owner may choose to havetheir vehicle repaired at an authorized HMADealer or another service facility.

In the event that the HMA Dealer determinesthat the smog check failure was caused by thefailure or malfunction of a part listed in thisOwner’s Handbook specially noted withcoverage for 7 years or 70,000 miles, then theHyundai vehicle will be repaired under thislimited warranty at no expense to the owner,unless the part failure or malfunction wascaused by abuse, neglect, or improper mainte-nance.



However, if the authorized HMA Dealerdetermines that the smog check failure wasdirectly caused by abuse, neglect, or impropermaintenance, then the owner will be respon-sible for all diagnostic and repair costs relatedto detecting and repairing the Hyundai vehicleso it will pass the Smog Check Test.

If the owner chooses to have their Hyundaivehicle repaired at a service facility other thanan authorized HMA Dealer, HMA will not beliable for any diagnostic and repair expenses,except where such repair is necessary by reasonof an emergency. If the Hyundai vehicle isdetermined to fail the Smog Check Test bysuch service facility, the owner may delivertheir Hyundai vehicle to an authorized HMADealer and have it repaired free of charge inaccordance with this warranty.



4.7 REPLACEMENT PARTS AND ACCESSORIES LIMITED WARRANTY


Warranty coverage is for repair or replacementof any Hyundai Genuine Replacement Part orAccessory supplied from Hyundai MotorAmerica and installed on Hyundai vehicleswhich is found to be defective in material orworkmanship under normal use and mainte-nance, except any item specifically referred toin the Section 4.7.6 “What is Not Covered”.

Repairs are to be performed using NewHyundai Genuine Parts or Hyundai authorizedremanufactured parts. Parts/accessories thatwere sold and installed by an AuthorizedHyundai Dealer will be repaired or replacedwithout charge for parts/accessories and labor.If the parts/accessories were not originallyinstalled by an Authorized Hyundai Dealer,they will be repaired or replaced withoutcharge for parts/accessories, but labor chargeswill not be covered.

4.7.2 Replacement Parts Warranty Period

The Replacement Parts Limited Period islimited to twelve (12) months from the date ofinstallation, or twelve thousand (12,000) milesof service, whichever occurs first, for HyundaiGenuine replacement parts supplied by HMAand purchased from and installed by an autho-rized Hyundai Motor America Dealer, whichwere installed beyond the time and mileagelimits of the New Vehicle Limited, Power-train, Emissions Defect, Emissions Perfor-mance, California Emissions Control System,and Anti-Perforation Warranties.

Parts replaced free of charge to the customerunder the terms of the New Vehicle LimitedWarranty, Powertrain Warranty, EmissionDefect Warranty, Emission PerformanceWarranty, or California Emission ControlSystem Warranty are warranted for theremainder of the time/mileage coverageapplicable to the warranty coverage underwhich the part/accessory was previouslyreplaced. The twelve (12) month/twelvethousand (12,000) miles Hyundai Parts andAccessories Limited Warranty only applies to

genuine Hyundai parts supplied by HMA andthat were purchased from an authorizedHMA dealer. Those parts replaced under oneof the above noted Hyundai Warranties will bewarranted for the remainder of the warrantycoverage that the part was replaced under.

EXAMPLE: A heater control switch on a1996 Sonata is replaced underthe terms of the Hyundai NewVehicle Limited Warranty atthirty-five (35) months/thirty-five (35) thousand miles. Theheater control switch is coveredunder the thirty-six (36)months/thirty-six thousand(36,000) miles Hyundai NewVehicle Limited Warranty. Theheater control switch that wasinstalled at thirty-five (35)months/thirty-five thousand(35,000) miles is covered forthe remainder of the 36 month/36,000 miles, or an additional1 month/1,000 miles and notfor an additional 12 months/12,000 miles.

Certain Emission Control System items requirescheduled replacement as part of the scheduledmaintenance of the vehicle (i.e. spark plugs).Replacement of these items is warranted innormal service up to the first replacementinterval only. (Refer to the Owner’s Manualand its scheduled maintenance section).

Genuine Hyundai Parts and Accessoriessupplied by HMA and purchased from anauthorized Hyundai Motor America Dealer,but not installed by an authorized HyundaiDealer are covered twelve (12) months/unlimited mileage from the date of purchasefrom the authorized Hyundai Motor AmericaDealer.



4.7.3 Replacement Batteries

Hyundai replacement batteries installed after 36months from the date of first use are coveredfor twelve (12) months/unlimited mileage,from date of installation or retail sale. If thereplacement battery was originally installed bya Hyundai Dealer, the labor to remove andreplace the battery is also covered.

After this twelve (12) month period, dealerwarranty reimbursement will be made on aprorated basis of the current dealer net cost ofthe battery to a maximum of forty-eight (48)months/unlimited mileage from the date ofinstallation. Refer to the Replacement BatteryProration Chart located in the Appendixsection of this manual. The labor to removeand replace the battery is not covered after thistwelve (12) month period, and is to be chargedto the customer.

4.7.4 Accessory Warranty Period

An accessory installed on a new Hyundaivehicle at the time of or prior to the vehicle’sdate of delivery to the original retail purchaser,or the date the vehicle is first put into servicewhichever is earlier, is covered under the NewVehicle Limited Warranty and is limited to 36months from the date of original retail deliveryor date of first use, or 36,000 miles, whicheveroccurs first. The exception to this accessorypolicy for 1993 and earlier models is:

• AM/FM radio is covered for 36 months,unlimited mileage

• Cassette player/CD player is covered for 12months, unlimited mileage.

An accessory installed after the vehicle hasbeen retailed or placed into service shall bewarranted for twelve (12) months or twelvethousand (12,000) miles, whichever occursfirst, from the date of purchase or installation.An accessory purchased over-the-counter iswarranted for twelve (12) months/unlimitedmileage.

The air conditioning system is covered fortwelve (12) months or twelve thousand(12,000) miles, whichever occurs first, or theremainder of the New Vehicle LimitedWarranty, whichever is greater, from the dateof installation. An AM/FM radio, cassetteplayer, or air conditioning system purchasedover-the-counter is warranted for twelve (12)months/unlimited mileage. An AM/FM radio,cassette player/CD player is covered for 12months, unlimited mileage, if purchased andinstalled after the vehicle has been retailed orplaced into service.




• Proper use, maintenance, and care of thevehicle (part) in accordance with theinstructions contained in the Owner’sManual.

• Retention of maintenance service records. Itmay be necessary for the customer todemonstrate and prove that the requiredmaintenance has been performed as specifiedin the Owner’s Manual.

• Retention of the Customer’s copy of theoriginal repair order or original part countersales receipts. The repair order or sales slipwill state the date of the parts sale. Forparts originally installed by an authorizedHyundai Motor America Dealer, the repairorder must also state the mileage of thevehicle at the time of original replacement.

• Delivery of the part or accessory andsupporting documentation indicating thedate and, if applicable, mileage at time ofpurchase and installation during regular partsand/or service hours to any authorizedHyundai Dealer to obtain warranty service.


• Normal maintenance services of parts oraccessories such as: cleaning, adjustment orreplacement (i.e. spark plugs that are oilfouled, lead fouled, or which fail due to theuse of low grade fuel).

• Parts or accessories that fail due to abuse,misuse, neglect, alteration, or accident, orwhich have been improperly lubricated orrepaired.

• Parts or accessories used in applications forwhich they were not designed or notapproved by HMA, including installation inother than Hyundai vehicles.

• Failures due to normal wear.

• Failures caused by non-Hyundai parts.

• Any vehicle on which the odometer readinghas been altered so that mileage cannot beaccurately determined.

• Any part previously replaced under theterms of the New Vehicle Limited War-ranty, Powertrain Limited Warranty,Emission Defect Warranty, EmissionPerformance Warranty, or CaliforniaEmission Control Systems Warranty.

• INCIDENTAL OR CONSEQUENTIALDAMAGE, INCLUDING WITHOUTLIMITATION, LOSS OF TIME,INCONVENIENCE, LOSS OF USE OFTHE VEHICLE, OR COMMERCIALLOSS.

• The duration of any implied warranties,including those of MERCHANTABILITYand FITNESS FOR A PARTICULARPURPOSE, are limited to the duration ofthis limited warranty.



Some states do not allow limitations on howlong an implied warranty lasts, or the exclusionor limitations of incidental or consequentialdamages, so the limitations or exclusions setforth regarding this limited warranty may notapply to the owner.

NOTE: Vehicles which contain non-HyundaiGenuine parts, or which have beenmisused, or improperly maintained,will not have the coverage under theReplacement Parts and AccessoriesLimited Warranty denied, unless thenon-Hyundai Genuine part, themisuse, or the improper maintenancedirectly caused or contributed to thesubsequent problem.

Obtaining Warranty Service

Warranty Service will be provided by anyauthorized Hyundai Dealer.

Section 5 ————— Warranty Reimbursement Policies


5.0 WARRANTY CLAIM SUBMISSION SCREENS

The following section shows what informationis required for claim submissions and how toenter the information on the DCS screen.Before entering data into the computer, groupclaim submissions/repair orders by screen type.

ALL CLAIMS MUST BE SUBMITTED TOHMA WITHIN 45 DAYS OF THE RE-PAIR DATE.

ALL CLAIMS RETURNED MUST BERESUBMITTED TO HMA WITHIN 45DAYS OF THE RETURN DATE.

The following information indicates whichscreen to use for specific situations:

5.0.1 Warranty Claim Screen

The majority of the claims submitted to HMAwill be entered on the Warranty Claim Screen.This screen is used to obtain reimbursementfor most repairs performed during the warrantyperiod. The only time this screen would notbe used is if the claim falls within the criteria ofone of the following other screens:

• Replacement Parts and Accessories ClaimScreen

• Freight Claim Screen

• Campaign/ValueCare Maintenance ClaimScreen

• Pre-Delivery Inspection (PDI) ClaimScreen

• Claim Status Inquiry Screen

• HPP Claim Screen

5.0.2 Replacement Parts and Accessories Claim

Screen

The Replacement Parts and Accessories ClaimScreen is to be used for submission of claimsrelated to parts previously replaced as part of acustomer pay repair or an over-the-countersale found to be defective. For detail informa-tion on the Replacement Parts and AccessoriesLimited Warranty, see Section 4 (WarrantyPolicy Statements) in this manual.

The Replacement Parts and Accessories ClaimScreen should only be used when the defectivepart was previously replaced and originallypurchased by the customer. In all cases, thereplacement part must be determined to bedefective in material or workmanship. Thefollowing situations will indicate the use of theReplacement Parts and Accessories ClaimScreen:

1. The part was previously replaced on a“customer pay” repair within the past 12months or 12,000 miles, whichever occursfirst.

2. The part was previously purchasedover-the-counter and is returned due todefects in material or workmanship within12 months of purchase, regardless ofmileage.

5.0.3 Freight Claim Screen

A warranty freight claim is to be submitted forreimbursement of freight costs on the freightclaim screen for costs incurred in returningrequested parts to the Warranty TechnicalCenter (WTC) located in Ontario, California.

5.0.4 Campaign/ValueCare Maintenance Claim

Screen

The Campaign/ValueCare Maintenance ClaimScreen is used in the event of a campaign,ValueCare, or 2 year/24,000 mile maintenanceclaim. A special campaign code will be assignedand instructions will be issued to indicate whencampaign claims are to be submitted on thisscreen.

The service maintenance claims for the 7,500,15,000 and 22,500 (5,000, 10,000, 15,000,20,000 for Turbo Scoupes) regular scheduledvehicle maintenance services are submitted onthis screen.

Warranty Reimbursement Policies ————— Section 5


5.0.5 Claim Status Inquiry Screen

The Claim Status Inquiry Screen is used toinquire about the status of previously sub-mitted claims.

5.0.6 PDI Claim Screen

The PDI Claim Screen is used to obtainreimbursement of Pre-Delivery Inspectionsyou have performed.

5.0.7 Warranty Vehicle Information

The Hyundai Warranty Vehicle Informationroutine provides warranty claim repair historyand includes:

• Warranty Start Date

• Selling Dealer code and name

• Transmission Type

• Claim History

• Campaigns not performed

• Free maintenance qualification, extendedservice contract, warranty qualification, anddeductible status

• Warranty Class Type

Through DCS interactive, a query is transmit-ted from the Dealership via telephone lines tothe Hyundai Host computer. On-line informa-tion is immediately sent back to the Dealer.

5.0.8 Dealer Return Claim Resubmission Screen

The Dealer Return Claim ResubmissionScreen provides the ability to view returnedclaims and allows for the selection of appropri-ate claims for update and resubmission toHMA.

Note: Check your Warranty ClaimProcessing Manual (part # NP447-00011) for the necessary instructionson claim submission.



5.1 Parts Reimbursement

HMA will reimburse the Dealer at the dealernet price plus an additional parts handlingallowance based on the dealer net price. TheDealer net price is the current purchase priceapplicable to the Dealer on the date of repair.The parts handling allowance is to cover thedealer’s administrative costs associated with thestorage and handling of the parts. The partshandling allowance is:

• 30% for 1990 - 1993 model year vehicles

• 40% for 1994 - 1999 model year vehicles

• 30% for all over-the-counter claims

5.1.1 Core Policy

Specific parts, such as a remanufacturedalternator assembly, will have a core chargethat will be deducted from the dealer net partprice prior to calculating the parts handlingallowance. Warranty reimbursement will bebased upon the current dealer net price for theassembly, less the core value, plus the partshandling allowance applied to the remainder.Your parts department can give your informa-tion on core reimbursement amounts.

Please contact your PDC expeditor for statusrelating to these core exchanges. Your PDCwill issue credit for cores on the monthlyDealer Parts Statement.

5.1.2 �No Part Number� (NPN) Purchase

Reimbursement

The Dealer is to maintain an inventory of newHyundai Genuine supplied parts in sufficientquantity to enable necessary parts replacementsin vehicles serviced by the Dealer.

For this reason, the Dealer is expected to usenew Hyundai Genuine parts in all warrantyand customer satisfaction repairs and, in thecase of sublet repairs, to furnish the outsidesublet repair shop with such new HyundaiGenuine parts as may be required for repairs.

There are some supplies which Hyundai doesnot sell (i.e. manual transmission oil, etc.) andothers that Hyundai sells that are also availablefrom other sources, which the Dealer or subletshop must purchase from a source other thanHMA. Reimbursement for such items will bebased on the allowances shown in ClaimProcessing Manual with no additional partshandling allowance.

NPN Description

• Engine Oil

• Manual Transmission Oil

• Automatic Transmission Oil–Sonata

• Automatic Transmission Oil–Excel, Scoupe,Elantra, Accent

• Grease

• Brake Fluid

• Anti-Freeze/Coolant

• Air Conditioning Refrigerant

• Steering Fluid

• Clutch Fluid

• Windshield Washer Fluid

• Sealant/Silicone

• PAG Oil

• Battery Acid

5.1.3 Freight Reimbursement

HMA will reimburse the Dealer for reasonablefreight charges associated with the return ofdefective replaced parts requested for return toHMA by HMA, which were stated on a claimas replaced on a previously paid warrantyclaim. Freight costs associated with the returnof requested parts are to be submitted on aseparate freight claim. Refer to Section 5.0.3for claim entry instructions.



5.2 Battery Claims

5.2.1 Original Equipment Battery

1992�1999 Model Year Vehicles

Original equipment batteries on 1992–1999model year vehicles are warranted for36 months/unlimited mileage from the date oforiginal retail delivery or date of first use. Forthe first 24 months/unlimited mileage, HMAwill cover the full dealer net cost of thebattery, plus the parts handling allowance andthe labor to remove and replace the battery.During the 25th through 36th months/unlimited mileage, HMA will cover 25% ofthe full dealer net cost of the battery plushandling allowance and 100% of the labor toremove and replace the battery.

5.2.2 Claim Preparation for Original

Equipment Batteries

1992�1999 Model Year Vehicles

0–36 Months/Unlimited Mileage

The fields on the Warranty screen must becorrectly filled in following regular submissionprocedures, including the following:

• Causal part is the part number of batterybeing replaced, the original equipmentbattery part number.

• Labor operation code: 37110R00.

• Labor operation code hours of .3 hours.

• Labor operation code quantity of 1.

• Part number of the replacement battery,quantity 1.

The system will automatically calculate thecorrect prorated adjustment value of thebattery based on the submitted battery replace-ment detail part number.

5.2.3 Over-the-Counter Sales Batteries

Batteries purchased over-the-counter arewarranted for 48 months/unlimited mileagefrom the date of purchase. For the first 12months HMA will cover the full dealer netcost of the battery, plus the applicable partshandling allowance. During the 13th through48th month the battery is prorated. TheWarranty Claim System will prorate thebattery based on the submitted detail part.Labor is not covered on an over-the-countersale.

5.2.4 Dealer Installed Replacement Batteries

Dealer installed replacement batteries arewarranted for 48 months/unlimited mileagefrom the date of purchase. For the first 12months HMA will cover the full dealer netcost of the battery, plus the applicable partshandling allowance, and the labor to removeand replace the battery. During the 13ththrough 48th month the battery will bereimbursed at a prorated amount. The labor isnot covered under warranty.

5.2.5 Claim Preparation For Replacement Batteries

Purchased Over-the-Counter


The field on the Replacement Parts andAccessories Screen must be correctly filled infollowing regular submission procedures,including the following:

• Causal part is part number of the batterybeing replaced.

• Labor operation code 37110R00.

• Labor operation code quantity of “0”.

• Part number of the replacement battery,quantity 1.



5.2.6 Claim Preparation For Replacement Batteries

Dealer Installed


The fields on the Replacement Parts andAccessories Screen must be correctly filled infollowing regular submission procedures,including the following:

• Causal part is the part number of batterybeing replaced.

• Labor operation code 37110R00

• Labor operation code hours of .3 hours

• Labor operation code quantity “1”

• Part number of the replacement battery,quantity 1

NOTE: The system will automaticallycalculate the correct prorated adjust-ment amount on the submittedbattery replacement detail partnumber for the 13–48 month timeperiod.



5.3 Emergency Repairs and Owner Refunds

In situations where a customer requires anemergency repair at a non-Hyundai approvedDealership, the customer will be reimbursedfor the emergency repair provided that theemergency repair was a warrantable repairperformed because no authorized Hyundaidealer was available due to the time, day, orlocation, and that additional vehicle damage ora safety problem would have been incurred bycontinued operation of the vehicle.

The following procedures are to be performedby the Dealer for customer reimbursement ofemergency repairs:

• Obtain the original paid receipt for theemergency repair from the customer.

• Obtain a description, from the customer,explaining the circumstances related to theemergency repair. If possible, the dealershould obtain the replaced parts from thecustomer.

• Calculate the cost of performing the war-ranted repair by using HMA’s suggestedretail price of the parts replaced and takingthe HMA Labor Time Standard (LTS) timerequired to perform the repair and multiply-ing the LTS labor time by the retail cus-tomer pay labor rate which is reasonable andappropriate for the geographic area wherethe emergency repair was performed. Addthe appropriate taxes to the parts totals.Compare the total dollar amount calculatedto the warrantable amount on the customeremergency repair receipt.

• Contact the District Parts and ServiceManager (DPSM), with the informationobtained and calculated, for the DPSM’sprior approval to reimburse the customer,and for authorization to submit a reimburse-ment warranty claim to HMA. Uponapproval by the DPSM, reimburse thecustomer per the following:

– If the HMA calculated repair amount isgreater than the customer’s receipt,reimburse the customer for the cost ofthe warrantable repair per the customer’sreceipt.

– If the HMA calculated repair amount isless than the customer’s receipt, reim-burse the customer the HMA calculatedamount.

Since the customer reimbursement has beenapproved by the DPSM, REIMBURSE THECUSTOMER IMMEDIATELY. DO NOTWAIT FOR PAYMENT OF THE CLAIMBY HMA BEFORE REIMBURSING THECUSTOMER. Reimburse the customer uponreceiving the DPSM’s prior authorization.

Prepare and submit a warranty claim forcustomer reimbursement to HMA for theamount of reimbursement to the customer.Submit the claim as a sublet repair. Retain theoriginal customer emergency repair receiptwith the shop hard copy of the repair orderissued to submit the claim.

NOTE: The DPSM will consider eachcustomer reimbursement on a case bycase basis since the determination ofemergency repairs is based uponmany circumstances.



5.4 Prior Approval Policies

As an HMA dealer you will be assigned to oneof two prior approval policies. Your RegionalWarranty Manager will notify you of whichprogram you are assigned to. The two programguidelines are as follows:

5.4.1 Standard Prior Approval Program

Dealerships that are not participating in theManagement By Exception (MBE) Self-Authorization program must adhere to thefollowing standard prior approval programpolicies. HMA has designated certain repairsthat require the DPSM’s prior approval/authorization before beginning and/or com-pleting the repair, and specific repairs thatrequire the DPSM’s approval/authorizationprior to submitting the warranty or customersatisfaction claim to HMA. Claims requiringprior DPSM approvals/authorizations that arereceived by HMA without the DPSM’s priorapproval/authorization will not be approvedand will be returned to the dealer.

An approval/authorization by the District Partsand Service Manager is an authorization toperform the repair and to submit the claim toHMA. The approval/authorization does notoverride the required claim preparationprocedures as outlined in this Manual andother HMA publications (i.e. CampaignLiterature, Technical Service Bulletin, etc.) nordoes an approval/authorization serve as a“blanket” approval. The claim must be prop-erly prepared and warranty policies andsubmission standards must be adhered to.

The following repairs require DPSM approval/authorization prior to performing the repair:

• Replacement of the following completeassemblies:

– Engine Assembly

– Engine Short Block

– New Transmission/Transaxle Assembly(manual or automatic)

– New Alternators

– New Starters

– New Power Steering Assemblies

– New Radios

– New Air Conditioning Compressors

NOTE: Replacement of the completeassembly is to be made when the costof overhauling the componentassembly is more than 80% of thecost of replacing the completecomponent assembly.

• Automatic Transmission Overhaul Repairs

• All perforation repairs

• Paint repairs totaling $200.00 or more.

• Paint sublet amount over 100% of the LTStime allowance, even if under $200.00–notto exceed 150%

• Use of a non-genuine Hyundai part

• All car rentals

The following repairs require DPSM approval/authorization prior to submission of the claim:

• TT (actual time) Labor Operation CodeNumbers used in addition to any otherLabor Operation Code Number

• TT (actual time) Labor Time exceeding 0.9hours per claim

• Sublet expenses of $100.00 or more

• Towing expenses of $100.00 or more

• All Customer Satisfaction repairs andexpenses

• Warranty or Customer Satisfaction claimssubmitted to HMA over 45 days from repairdate to initial claim submission date

• Previously returned Warranty or CustomerSatisfaction claims resubmitted to HMAover 45 days from HMA return date toclaim resubmission date

• Customer Reimbursements

• Freight expenses of $100.00 or more



5.4.2 Management By Exception Dealership

Self-Authorization Prior Approval Program

Based upon warranty performance, yourDealership may qualify for participation in theManagement By Exception (MBE), DealershipSelf-Authorization program. Dealershipsparticipating in this MBE program are able toself-authorize certain repairs without theDPSM’s prior approval/authorization.

If you are assigned to the ManagementBy Exception (MBE), DealershipSelf-Authorization program, you are stillrequired to obtain your District Parts andService Manager’s (DPSM) approval/authori-zation before beginning and/or completing thespecific repairs listed below.

MBE program participating Dealerships maybe eligible to self-authorize both warranty andgoodwill repairs, just warranty repairs, or justgoodwill repairs. Consult your DPSM todetermine your MBE status.

An approval/authorization by the DPSM is anauthorization to perform the repair and tosubmit the claim to HMA. The approval/authorization does not override the requiredclaim preparation procedures as outlined in thisManual and other HMA publications nor doesan authorization serve as a “blanket approval.”The claim must be properly prepared andwarranty policies and submission standardsadhered to before being submitted.

The following repairs require DPSM approval/authorization prior to performing the repair forDealerships participating in the MBE program:

• All perforation repairs

• Paint repairs totaling $300.00 or more

The following repairs require DPSM approval/authorization prior to submission of the claimfor Dealerships participating in the MBEprogram:

• All claims totaling $2000.00 or more

• Towing expenses of $200.00 or more

• All car rentals

• Customer Satisfaction (goodwill) repairs andexpenses:

– $300.00 or more (per repair visit)

– Beyond 48 months or 48,000 miles fromdate of first use, whichever occurs first.



5.5 Anti-Perforation

If a vehicle has a rust hole (from the insideout), through a body panel from corrosion dueto defects in material or workmanship, thefollowing procedures must be followed:

• The Dealer is to inspect the vehicle todetermine if the rust is due to a perforationcondition. If there is a perforation, theDealer must complete the Anti-PerforationLimited Warranty Vehicle InspectionReport (part number NP430-00000),available through HMA’s part system at nocost to your dealership.

• If the Dealer believes that the rust perfora-tion condition is warrantable (a hole mustbe visible in the sheet metal) the Dealer is toobtain a written repair estimate and advisethe owner that a re-inspection of the vehicleby a Hyundai Representative is necessary.The Dealer should contact their DPSM foran appointment to inspect the owner’svehicle.

NOTE: Surface corrosion or surface rust iscovered for the first 12 monthsfrom the date of original retaildelivery or date of first use or12,000 miles, whichever occursfirst.

• The DPSM will inspect the vehicle, reviewthe Anti-Perforation Limited WarrantyVehicle Inspection Report and repairestimate, and determine if the perforationcondition is a result of a defect in workman-ship or material. If the DPSM determinesthat the perforation condition is warrant-able, the DPSM will authorize the Dealer toproceed with the repair (repair of affectedpanel or replacement of panel) by signingthe repair order and Anti-PerforationLimited Warranty Vehicle InspectionReport.

• The Dealer should submit the anti-perfora-tion claim to HMA following normal DCSclaim submission procedures.

– Causal Part

The causal part is the part number of thepanel that caused the owner’s complaintand the need for the repair. If more thanone panel is affected, the panel that hasthe majority of the perforation evidentshould be shown as the causal part.

– Nature and Cause Code:

Use the applicable nature and causecodes, such as N56 and C05.

– Sublet Code:

Use B2, body repair.

• The Anti-Perforation Limited WarrantyVehicle Inspection Report, repair estimateand repair invoice should be attached to thehard copy of the repair order and retainedby the Dealer following normal warrantydocument retention policy and procedures.



5.6 Radios/CD Systems, ATM Program

5.6.1 Radios/CD Systems

1. Your facing HMA–PDC (Parts Distribu-tion Center) will stock and ship allremanufactured radio units. Dealer order-ing of radios from the PDC is identical tonormal parts ordering through the DCSsystem.

HMA will invoice the Dealer at theremanufactured unit price. The price ofthe remanufactured radio is the same as thecredit the Dealer receives when theinoperative (core) radio is returned to theHMA–Radio return Center. This credit isbased upon HMA–Radio Return Centerreceipt of the completed applicable RadioReturn Form. The Radio Return Form isused to issue core credit to the Dealer. Aseparate Request For Credit Form doesnot need to be submitted.

A Radio Return Form is included in theoriginal packing box of theremanufactured radio. This form must becompleted and used when shipping theinoperative unit to the HMA–RadioReturn Center. Carefully fill in all of theinformation requested on the RadioReturn Form. The Hyundai part numberyou need to fill in on the form should bethe number found on the remanufacturedreplacement radio box. You must includethe suffix “COR” at end of each radio partnumber when completing a Radio ReturnForm. This is mandatory. Example:00296-21070-COR. Also, describe thecustomer’s complaint on the form so thatHMA can ensure proper diagnosis andrepair.

NOTE: The suffix “-FLT” should beentered at the end of the partnumber when submitting awarranty claim.

2. Package the inoperative core unit in thespecialized foam-packed carton in whichthe remanufactured replacement unit wasdelivered. Then immediately ship, via“UPS Ground”, the inoperative core alongwith the completed Radio Return Formto the HMA–Radio Return Center.

The HMA Parts Department will credityour dealership for the core unit uponreceipt of the inoperative radio unit andproperly completed Radio Return Form.This credit will be same price as the cost ofthe remanufactured replacement radio tothe dealership.

In the event that a core unit is returned tothe HMA–Radio Return Center andfound to be not warrantable (units dam-aged by misuse, abuse, out of warranty,modification, or no problem found), thecore unit will be returned to the Dealer(freight collect) and any freight or laborcharges associated with the replacement ofthis radio will not be eligible for warrantycredit.

3. All remanufactured replacement radio unitsare originally supplied without the wiringharness, knobs, and faceplates. The techni-cian must remove these components fromthe inoperative radio and install them onthe applicable remanufactured replacementunit. No separate labor time is providedfor the removal and replacement of thesecomponents as the total time to replace theradio unit includes the removal andreplacement of these components.



4. Do not attempt any type of repair on theseunits. If a cassette or any other objectbecomes stuck or trapped in the unit, donot attempt to remove it. If the cus-tomer requests that their cassette orother object be returned, pleasecheck the appropriate box in thecustomer Complaint Analysis sectionof the Radio Return Form requestingthe cassette or other object be re-turned to your dealership so you mayreturn the item(s) to the customer.Otherwise, the cassette or otherobject will be disposed of. If thedealership believes that the damage is thecustomer’s responsibility, the dealershipshould discuss the matter with the cus-tomer. In many cases of customer causeddamages, the customer’s auto insurancepolicy may provide the customer withcoverage. HMA recommends that theDealer communicate this to the customer.Customer caused damage is not warrant-able. Do not ship units that are customercaused damage to theHMA–Radio Return Center.

5. Submit a warranty claim through the DCSsystem for the replacement labor.

A. Use labor operation code 96300R00,description: AM/FM cassette radioassembly, qty: 1. Do not use any otherlabor operation in addition, or substi-tution, to the one prescribed above.

B. Use the correct radio part number as acausal part number. Please refer to theappropriate parts manual for thecorrect and most applicable radio partnumber as these numbers may changefrom time to time. Do not charge outthe radio as a detail part. You will becredited on your parts statementseparately for the Dealer net cost ofthe replacement radio.

C. Dealers will automatically be creditedfor freight costs associated with thereturn of inoperative radios to theRadio Return Center located in LongBeach, CA. Dealers will be creditedfor freight as follows:

Central Region = $5.76 per radio

Eastern Region = $6.20 per radio

Southern Region = $5.76 per radio

Western Region = $5.73 per radio

Radios are to be returned via UPSGround.



5.6.2 ATM Reman Program

Automatic transmission cores are to be

returned to:

Hyundai Remanufacturing Center400 Corporate DriveMahwah, NJ 07430 -or-

Hyundai Remanufacturing CenterP.O. Box 1548211 Farmington RoadSummerville, SC 29484-1548

Fully assembled, including the torque conver-tor. Completely drained of all fluids with thefollowing completed forms:

– Diagnostic worksheet

– Warranty core tag

– Core return checklist

– Pre-addressed label

– Bill of lading

Completely fill out all required forms includ-ing the Remanufactured ATM Core ReturnChecklist (#00248 - for CRS and #00258 -for WTI), depending on which company thetransmission will be sent to. Failure to properlycomplete and/or return checklist will result ina debit and/or chargeback of your Warrantyclaim or core credit.

Do not at any time perform an internal disas-sembly of the ATM. Your claim will bedebited.

Your dealership is not responsible for freightcharges for returning the removed ATM to theremanufacturing center if the bill of lading isused and the ATM is shipped via HMAapproved carriers. Do not submit a Warrantyclaim or freight claim for these charges.

Cores not received by the remanufacturingcenter within 15 days of the date the newremanufactured unit was shipped by the PDC(Parts Distribution Center) to your dealership,are subject to a reduction of the core deposit ofup to the full $1,000.00. Cores not receivedwithin 60 days will not be accepted (at HMA’sdiscretion) and the dealer will forfeit the entire$1,000.00 core charge.

Before and after readings/measurements mustbe recorded on the ATM Diagnostic Ques-tionnaire whenever the ATM tester, ScanTool, or HDS are used.



5.7 Non-Reimbursement Items

5.7.1 Items Considered Dealer Responsibility, Not

Warranty

The following repair items are considered tobe Dealer responsibility and are NOT coveredunder warranty:

• Inspections included and covered under thePre-Delivery Inspection Service.

• Minor paint and cosmetic concerns whichwere not noted at time of delivery of thevehicle to the dealership.

• Defects due to long storage or poor storageconditions.

• Repairs or replacements made necessary byfaulty diagnosis or poor workmanship bydealer personnel, or duplicate, repeat, orcomeback/subsequent repairs of the sameitem if previously performed by the sameDealer, unless the replaced part proves to bedefective in material or workmanship.

• Repairs related to the replacement ofparts which are not held for inspection byHMA, or are not returned to HMA whenrequested, or otherwise not handled inaccordance with current HMA policies andprocedures.

Failure of the following components andassemblies are considered the Dealer’s responsi-bility and are not reimbursable under warrantyif the vehicle involved has been in Dealerinventory for an extended period of time (over90 days):

– Batteries

– Paint repairs

– Bright metal repairs (chrome, etc.)

– Wiper blades

– Weatherstrips

– Soft trim

– Lamp bulbs

– Failure of powertrain components due tocorrosion

– Faded or corroded mirrors, lamps, reflectorsand lenses

– Fuel system corrosion or defects caused bycontamination

5.7.2 Items Considered Customer Responsibility

The following items are considered to be thecustomer’s responsibility and are NOT cov-ered under warranty, unless the items aredefective in material or workmanship:

• Normal maintenance service: oil & filterchanges, engine tune-ups, anti-freeze/coolant, refrigerant, head light aiming, tirerotation, wheel alignment, fuel systemcleaning beyond 500 miles of service on anew vehicle, wheel balancing, and anymaintenance or inspection service recom-mended by HMA for the vehicle involved.

• Defects judged by HMA to be attributableto failure to properly perform the periodicinspections and services as specified in theOwner’s Manual.



• Normal Replacement of Service Items.

– Replacements suggested by Dealerpersonnel as a part of preventive mainte-nance.

– Replacements required because of abuse,misuse, or improper driving habits of thecustomer.

– Worn clutch linings, brake linings, andwiper blades(outside of the 2 year/24,000 mileMaintenance Service program).

– Filter replacements (fuel, oil, and air)

– Spark plugs

– Condensers

– Drive belts

• Upholstery and Trim

– Worn

– Soiled

– Torn or cut by a foreign object

– Normal deterioration due to use andexposure.

• Paint.

– Dents, nicks, scratches, or other damage

– Normal deterioration due to exposure

– Industrial fallout which occurs afterdelivery of the vehicle to the customer.

– Chipping due to road conditions orhazards (e.g. sand).

• Bright Metal Trim.

– Dents, nicks, scratches, or other damage

– Normal deterioration due to exposure.

• Damage or Failure Resulting From:

– Negligence or improper maintenance asspecified in the Owner’s Manual.

– Misuse, accident, theft, or fire

– Use of improper or insufficient fuel,fluids, or lubricants.

– Modification, alteration, tampering, orimproper repair.

– Racing or a competitive event (competi-tive events are defined as formal orinformal time trials, competition withanother vehicle, or any abnormal applica-tion of stress to the vehicle or the com-ponents thereof ).

– Any device and/or accessory notapproved and/or supplied by Hyundaiand not installed by Hyundai or anauthorized Hyundai Motor Americadealer.

– Slight irregularities not recognized asaffecting the quality or function of thevehicle, such as slight noise or vibration,or items considered characteristic of thevehicle.

• Adjustments Required through NormalUse.

– Pre-Delivery type adjustments requiredafter a reasonable period of normal use.

– Adjustment or repairs to improve thevehicle’s appearance or performancebeyond what is considered normalstandards.

– Adjustment performed for a second timeby the same Dealer.



5.7.3 Other Items Not Considered HMA Responsibility

The following additional repair items are NOTconsidered to be HMA responsibility and arenot covered under warranty:

• Tires. Tires are warranted by the tiremanufacturer and the warranty is adminis-tered by the tire distributor and their retailstore representatives.

• Any HMA product which has been dam-aged from accident, fire, or other casualty,or which fails due to misuse, negligence,alteration, or overloading beyond thespecified vehicle weight rating, or which hasbeen used for purposes other than thosegenerally accepted applications for which itwas designed.

• Any labor operation performed by otherthan an authorized Hyundai Motor Americadealer, except repairs sublet by the autho-rized Hyundai Motor America Dealer to aspecialty shop, or performed in an emer-gency by an independent garage. Any claimto HMA for sublet work must be filed bythe Dealer who sublets the work, with thesublet invoice attached to the dealeraccounting copy of the repair order and acopy of the sublet invoice attached to theshop hard copy of the repair order retainedin the customer service file.

• Parts not acknowledged by HMA to bedefective in original workmanship and/ormaterial.

• Glass breakage or scratches, unless conclu-sive evidence is presented to substantiate theclaim that breakage was unquestionably dueto a defect in material and/or workmanship.

• Repairs required as a result of using anycomponent or parts not recommended ornot approved by HMA.

• Defects in equipment, devices, and accesso-ries, other than those supplied by HMA andmounted on vehicles by authorized Hyun-dai Motor America dealers or HMA, anddefects resulting from the use of suchunspecified devices and accessories.

• Concerns and/or difficulties which aregenerally not accepted as caused by a defectin material or workmanship, which happenin very special operations such as:

– Slight sound or vibration which is notrecognized as affecting the quality orfunction of the vehicle.

– Slight misting of oil or the like aroundpacking and/or oil seals which causes noappreciable consumption or dripping ofoil.

– Gaps between panels which are withinthe limits set by HMA.

– External appearance defects such as paint,chrome, and trim, which are not visibleunless magnified by special means.

• Loss of use of the vehicle, loss of time, lossor damage to personal property or revenues,inconvenience and other consequentialdamages such as expenses for fuel, tele-phone, travel, lodging, and towing, (exceptwhere such exclusions or limitations are notpermitted by law).

– Certain expenses may be covered by theHyundai Roadside Assistance Program.Customers should refer to their HyundaiRoadside Assistance Program MemberBenefit Guide for these coverages.

• Shop materials which are considered Dealerresponsibility such as rags, shop cleaner, etc.



5.8 Labor Reimbursements

HMA will reimburse the Dealer for laborbased upon the Dealer’s approved warrantylabor rate in effect on the date of repair,multiplied by the time allowed for the opera-tion, as indicated on your claim and shown inthe current Labor Time Standard Manual ineffect on the date of the repair.

If the labor operation performed is not listed inthe Labor Time Standard Manual or in aseparate HMA service communication(i.e. Technical Service Bulletin), or if the laboroperation is an Actual Time (TT) operation,the Dealer will be reimbursed on the basis of:

• The applicable portion of the most nearlycomparable Labor Time Standard Manualtime or,

• Actual labor operation performance timewithin reasonable time limits, multiplied bythe Dealer’s approved warranty labor rate.The actual time must be fully explained onthe warranty repair order and the time mustbe realistic and consistent with acceptedindustry practices. Actual time added to astandard labor operation to supplement thestandard time may only be claimed forhighly unusual repair situations whereadditional time is required to properlycomplete the repair procedure.

NOTE: Labor operations performed thatare not listed in the Labor TimeStandard Manual are consideredactual time labor operations (TTtime). On and off time to performactual time labor operations mustbe recorded on the shop hard copyof the repair order.

5.8.1 No Trouble Found Procedure

HMA will reimburse the Dealer for specificdiagnosis time for “NO TROUBLEFOUND”, when no repair (claim has no parts,sublet, towing, freight, or any additional repairlabor operation) is performed. Repairs thatqualify for diagnosis labor time reimbursement,when no problem/trouble is found and no

repair is performed, must adhere to the follow-ing requirements:

• Repair attempts eligible for no troublefound diagnosis must be related to thefollowing repair categories:

• Automatic Transmission• Engine Electrical• Electrical

• The customer’s complaints must be fullydocumented/explained on the repair order.

• Normal Hyundai documentation/paper-work requirements apply, with the shopcopy of the repair order retained for futurereview.

• Diagnosis performed must directly relate tothe Customer’s complaint.

• Approved diagnosis labor time applies to useof ONLY the following diagnosis equip-ment:

• Hyundai Diagnostic System (HDS)• Scan Tool (Hyundai Scan Tool)• Hyundai Automatic Transaxle Tester

• Reimbursement time is equal to the appli-cable labor time listed in current LaborTime Standard (LTS) Manual for the labortime operation codes for the Diagnosisoperations performed.

• Before and after readings/measurementsobtained from the above diagnosis equip-ment must be documented and appear onthe Technician’s shop copy of the repairorder. All HDS diagnosis usage must have aprintout of the before and after readingsattached to the Technician’s shop copy ofthe repair order.

Excessive and/or above average requests for“No Trouble Found” diagnosis time will becontinually reviewed by HMA.



5.9 Warranty Labor Rate Establishment

The Dealer’s Warranty Labor Rate approvedand reimbursed by HMA is intended tocompensate the Dealer adequately, fairly andmost importantly, competitively for warrantyrepairs performed. In determining fair, reason-able, and competitive warranty labor rates,areas of consideration include:

• The Dealer’s current actual retail hourlylabor rate and the labor rate’s reasonablenessin relation to local competition and marketarea.

• State laws regarding reimbursement forwarranty repairs.

5.9.1 Warranty Labor Rate Request Procedure

A warranty labor rate must be requested priorto the operation or start-up date. A changeto an existing warranty labor rate may berequested after 12 months from the date of themost recent approved warranty labor rate. Thefollowing procedures must be adhered to whenrequesting a warranty labor rate.

5.9.2 New Dealer Labor Rate Establishment

The procedures stated below must be followedfor a new Dealer requesting the establishmentof a warranty labor rate:

• Dealer obtains, and DPSM and/or BusinessManagement Representative assists Dealer,in completing a Warranty Labor RateRequest/Competitive Labor Rate Evalua-tion Form (NP# ZZ445-00031) and inestablishing a Warranty Labor Rate. Thisform must be submitted to the HMARegional Office at least 30 days prior todealership operation date.

• Warranty Labor Rate Request /Competi-tive Labor Rate Evaluation form is submit-ted to the Regional Office for approval(do not send the form to the NationalWarranty Department).

• Regional office will forward approved formto the National Warranty Department forapproval and processing.

• Dealer receives notification of approval/disapproval of Warranty Labor Rate requestfrom Regional office.

• DPSM may perform a review of at least 25of the most current sequentially numberedcustomer pay retail repair orders within 60days after Dealer operation date to validatethat the approved Warranty Labor Rate isnot actually greater than the Dealer’s actualcustomer pay retail repair labor rate.

NOTE: Allow 30 days for approval of therequested Warranty Labor Rate.



5.9.3 Existing Dealer Labor Rate Change

The procedures stated below must be followedfor an existing Dealer requesting a change intheir Warranty Labor Rate:

• Dealer obtains and completes a WarrantyLabor Rate Request/Competitive LaborRate Evaluation form (ZZ445-00031) andsubmits the form to their Regional Office(do not send the form to the NationalWarranty Department).

• Within 30 days of receipt of the WarrantyLabor Rate Request form, the DPSM willvalidate the completed Competitive LaborRate section and conduct a review of atleast 25 of the most current sequentiallynumbered customer pay retail repair orders,excluding the exceptions listed in Section5.9.6, to validate that the new requested rateis not actually greater than the Dealer’sactual customer pay retail repair labor rate.The DPSM will forward the completedform and the 25 sequentially numberedrepair orders review to the Regional officefor the Regional Parts and ServiceManager’s approval.

• Regional office will forward approved formsto the National Warranty Department forapproval and processing.

• Dealer receives notification of approval/disapproval of Warranty Labor RateRequest from Regional office.

NOTE: Allow 30 days for approval/disapproval of the requestedWarranty Labor Rate change.



5.9.4 Warranty Labor Rate Request Form



5.9.5 Warranty Labor Rate Verification

Approval of the requested Warranty LaborRate is based on the following requirementsand verification:

• The customer pay retail labor rate that isestablished and implemented by the dealer-ship must be reasonable and consistent withthe local trade practices in the market areain which the dealership performs servicebusiness. The rate must be consistent withcompetition and generally accepted soundbusiness practices.

• The customer pay retail labor rate chargedto the retail customer must:

1. Be displayed and visible to the customerin both the service customer write-up/reception area and the service customercashier area.

2. The lettering used to display the cus-tomer retail labor rate must be at least2 inches high.

3. The rate must be displayed at all timesduring service operation and businesshours and should state one or more of thefollowing based upon the method or ratecharged:

• If the actual technician clock time toperform the repair is the method oflabor charge, the words displayedshould state:

Retail Customer Labor Ratecharges are based on a labor rate of$ _______ per hour.

• If a published flat rate manual is used asthe method of labor charge for thetype of repairs, the words displayedshould state:

Retail customer labor rate charges arebased on a labor rate of$ _______ per mechanical hour.

Retail customer labor rate charges arebased on a labor rate of$ ________ per body repair hour.

NOTE: When the customer retail laborrate charge is based upon a pub-lished flat rate manual, the displayof the posted rate must clearly statethat “the dealership uses the labortime published in the (name ofmanual) labor time manual. Thetime published in the (name ofmanual) lists the average timerequired to perform the repair andtherefore, since the time listed isan average time, the listed timemay be more or less than theactual time spent to perform therepair” (consult with local laws forother requirements).

• If variable or discounted rates arecharged, the words displayed shouldstate for example:

Retail customer labor rate charges forSenior Citizens are based on a laborrate of $ ________ per hour.

NOTE: It is advisable to state who qualifies orthe criteria for the variable or dis-counted rate.

• If a skill level, specialized, staggered orshop-track labor system is used as themethod of labor charge, the wordsdisplayed should state:

Retail customer labor rate charges arebased on a labor rate of:

$ ______ per hour for technician skilllevel A

$ ______ per hour for technician skilllevel B

$ ______ per hour for technician skilllevel C

NOTE: Types of repairs must be correlatedwith the appropriate technicianskill level. This information mustbe made readily available to thecustomer if requested by thecustomer.



• If a team system is used, the displayedlabor rate must state the fact that ateam system is used by the dealership.

• The retail customer labor rate must bepre-printed or written on all copies ofthe retail customer pay repair order.

• The labor time charged to each retailcustomer must be stated in number ofhours in tenths on the accountingcopy of the retail customer pay repairorder.

• The labor charges for all retail cus-tomer repairs must be based on a labortime and rate that is consistent withthe dealership’s practice.

• The dealership must maintain areasonable percentage of warrantyservice labor sales to total customerservice and warranty service labor salesas determined by HMA.

• If the DPSM’s review of the 25sequentially numbered retail customerpay repair orders reveals any discrepan-cies, or any of the above requirementsare not adhered to, the differencebetween the new verified rate and thecurrent warranty labor rate will becharged back to the dealer for all laborhours approved under the unsubstanti-ated warranty labor rate. The newverified warranty labor rate willbecome the Dealer’s approved war-ranty labor rate.

5.9.6 Retail Customer Repair Order Evaluation

Within 30 days of submission of a WarrantyLabor Rate Request form to the RegionalOffice for an existing Dealer, and within 60days of submission of a Warranty Labor RateRequest form to the Regional Office for anew Dealer, the DPSM may perform, evaluateand verify at least 25 sequentially numberedretail customer pay repair orders in order toverify that the labor rate actually charged toretail customers agrees with the retail customerlabor rate posted.

The 25 sequentially numbered repair ordersreviewed will consist of the most recentsequentially numbered retail customer payrepair orders. The following types of repairswill not be considered part of the evaluation:

– Advertised service specials which are ineffect for a short period of time with anending date.

– On-going discount repair items that areconsidered service specials.

Discount repair items that are ongoing andthat are not considered service specials, arenot excluded from the evaluation.

– Discounts or variable rates applied tospecific fleets.

– Insurance company paid repairs wherediscounts are offered.

– Extended service contract or similar repairs.

– Dealership Goodwill repairs, includingrepairs where the Dealer absorbs a portionof the repair costs.



5.10 Warranty Claim Appeals

In instances where an approved/paid warrantyclaim has been underpaid, overpaid, or con-tained incorrect or incomplete informationsuch as part number(s), part quantities, laboroperation code(s), labor quantities, sublet,towing, freight, mileage, etc., you can correct,debit and resubmit your incorrectly paid/submitted claim via your DCS Claim Correc-tion routine for claims approved within thepast 180 days.

The following claims will need to be debitedby your DPSM:

• Any claims that are over the 180 days timeperiod since the payment date.

• Any claim that have been paid incorrectly,and your DCS debit screen is not working.

Section 6 ————— Warranty Record Retention and Administration Requirements


6.0 Dealership Recording Requirements

The information supplied on the repair order,warranty claim form, and other supportingdocuments substantiates the Dealer’s claim forpayment. In addition, this information assiststhe Manufacturer in determining what partsare failing, why they are failing, and providesthe information for evaluation of the reliabilityof the product.

It is the Dealer’s responsibility to assure thatevery claim submitted contains complete,accurate information, that the claim is fully andcorrectly executed, and that the supportingdocumentation, including the repair order, islegible and understandable.

It is also the Dealer’s responsibility to submitthe claim within the time interval required. AllWarranty Claims must be submitted to HMAwithin 45 days of the repair date. All WarrantyClaims returned to a Dealer must be resubmit-ted to HMA within 45 days of the return date.Failure to fully and accurately complete andsubmit the claim will be sufficient grounds forrejection or chargeback of the claim.

The record retention and submission require-ments stated in the following articles apply tothe submission of all types of Warranty Claimsand the submission of claims for PDI reim-bursement.

The requirements apply to both traditionalmanual repair order systems and electronicrepair order systems unless specifically notedotherwise.

Warranty Record Retention and Administration Requirements ————— Section 6


6.1 Repair Order and Warranty Claim Submission Requirements

The repair order is a document that is gener-ated in response to a customer complaint orrequest. Occasionally, a request indicates onlythe need for an explanation of a certain featureor the proper operation of a particular compo-nent or accessory. In these cases it may notalways be necessary to generate a repair order.

However, a repair order must be writtenor computer generated when:

• An inspection of the vehicle is required

• A repair, replacement, or adjustment is to beperformed (including sublet or outsiderepairs).

• A Pre-Delivery Inspection service is to beperformed.

• A customer statement needs to be docu-mented for future reference.

• A campaign (recall) or owner notificationprogram repair or adjustment is to beperformed.

A properly written repair order will:

• Accurately record the customer’s complaintas stated by the customer.

• Communicate to the technician either thespecific symptoms that the vehicle is exhib-iting or a customer complaint for furtherdiagnosis.

• Document the work that was actually done

• Substantiate the warranty repair in compli-ance with HMA’s warranty stipulations.

In addition, because every warrantyclaim has its origin in a repair order, acomplete and legible repair order willensure:

• Faster warranty payment

• Fewer returned claims

• Reduced administrative workload

The Dealership’s customer service file and theHyundai DCS Interactive VIN History screenshould always be checked during the repairorder write-up process. This includesdealerships which have an electronic service

file as well. This also ensures that prior repairsto the same or similar component are recog-nized. Should a shop comeback be in evi-dence, the second or subsequent repair cannotbe treated as a warranty repair. This will alsoensure that the Dealer is aware of any out-standing campaigns on the vehicle as well asany applicable ValueCare, 2 Year Free Serviceand Maintenance or HPP status on the vehicle.

Hyundai Motor America does not require theutilization of a specific repair order form orthat the format be organized in a specificallydefined manner. HMA does however stipulatethat the repair order form utilized be clear andlegible, contain specific details of information,and be administered as follows:

1. The repair order form utilized for warrantyclaim submission must contain at least the4 following copies:

• Dealer Accounting File Copy(Initial repair order and final invoicecopies for electronic repair orders).

• Service File Copy or Parts ScrappingCopy.

• Shop Hard Copy (Technician Input)

• Customer Receipt Copy(Initial repair order and final invoicecopies for electronic repair orders).

In certain states or local jurisdictions additionalrequirements may be stipulated. Dealers shouldcontact their legal counsel for clarification onthis issue. Carbonless or transferable areas onthe repair order form ensure the transfer ofappropriate information to certain copies only.It is appropriate that repair order copiescontain only the pertinent information needed.

The Dealer must retain the repair order copies inthe appropriate area. Accounting copy filesmust be kept in numerical sequence inthe business office. Customer service filecopies and technician input shop hardcopies must be retained in the servicedepartment organized by vehicle identifi-cation number (VIN) in numericalsequence.



If an electronic repair order system is used,copies of the initial customer write-up repairorder must be retained with the accountingfiles along with a copy of the final invoice.Electronic facsimile paper copies of the finalrepair order must also be retained in thecustomer service file in the service department.

The Dealer must provide each owner forwhom warranty or customer satisfactionservice is performed with a completed copy ofthe repair order stating all repairs and servicesperformed. Certain states or local jurisdictionsstipulate that a customer be provided anestimate copy at the time of original write-up.Dealers should contact their legal counsel forclarification on this issue.

NOTE: In dealerships which utilize anelectronic repair order system, theCustomer must be provided a copy ofboth the original initial write-uprepair order and the final invoice.Likewise, Customer service file copiesof both the original initial write-uprepair order and the final invoice,including all parts replaced, must beretained in the service department,organized by vehicle identificationnumber (VIN) in numerical sequence.

2. Repair orders issued to perform aPre-Delivery Inspection must include thefollowing minimum information:

• Repair Order Number

• Vehicle Identification Number (VIN)

• Vehicle Mileage

• Repair Order Date

• Purchaser’s

– Name

– Address

– Telephone Number

or if the vehicle has not been soldby the date of performance of thePre-Delivery Inspection:

– Dealer’s assigned vehicle stocknumber in place of purchaser’sinformation

• Service Manager’s signature

3. Repair orders issued to perform warrantyrepairs must include the following mini-mum information:

• Repair Order Number

• Vehicle Identification Number (VIN)

• Vehicle Mileage–Federal law requiresthat if the odometer is repaired orreplaced and does not register the propermileage, then the repaired/replacedodometer should be adjusted to read0 miles and a Speedometer/OdometerRepair/Replacement Sticker shouldbe affixed to the driver side door frameindicating that such a repair wasperformed. These stickers are availablefrom HMA‘s Non-Parts Warehouse,part #SVC-0098. If a vehicle comesinto your dealership for service whichhas a Speedometer/Odometer Repair/Replacement Sticker on the door frame,please add the mileages of the odometerand sticker to obtain the true mileage ofthe vehicle. State and local laws andregulations for this repair should alsobe reviewed to determine if there areadditional obligations which mightapply.

• Repair Order Date

• Vehicle Delivery Date or Date of FirstUse

• Owner/Customer’s

– Name

– Address

– Telephone Number

• Description of the customer’s com-plaint as stated by the customer (therepair order should state words such as“customer states” followed bycustomer’s complaint)

• Customer’s signature for initial repairorder write-up



• Customer’s signature for receipt ofrepair completed vehicle

• Claim Number(s)

• DPSM OR RWM prior approvalnumber (if applicable)

• Nature Code and Explanation

• Cause Code and Explanation

• Paint Code and Explanation (ifapplicable)

• Labor Dollar Amount (if applicable)

• Labor Operation Code(s), Quantitiesand Hours (if applicable)

• Part(s) Dollar Amount (if applicable)

• Part(s) Quantity (if applicable)

• Causal Part Number

• Replacement Part Numbers(if applicable)

• Sublet Amount and Sublet Code(s)(if applicable)

• Sublet Invoice Number and Name(if applicable)

• Towing Amount (if applicable)

• Towing Invoice Number and Name(if applicable)

• Freight amount (if applicable)

• Freight carrier (if applicable)

• Freight shipping date (if applicable)

• For Replacement Service Parts; thedate of previous, original installation;previous, original mileage; and previ-ous, original repair order or countersales ticket number (if applicable)

4. The repair order’s technician input/shophard copy must be separated from therepair order’s remaining soft copies priorto the work being performed. The techni-cian is to be given the technician input/shop hard copy of the repair order as thetechnician’s work copy at the time ofrepair performance. The remaining repairorder soft copies are to be sent to the PartsDepartment or elsewhere as needed.

The complete repair order, including thetechnician input/shop hard copy and allthe remaining soft copies are to be sent tothe appropriate area for close out of therepair order after completion of the repair.

5. The repair order must contain all partsreplaced as per the repair. The parts listedmust be legible and contain:

• Complete Replacement PartNumber(s)

• Replacement Part Quantity(s) issued

• Dealer Net cost of replacement part(s)on the date the repair is performed.(The extended total Dealer net costsmust be stated for replacement partquantities greater than 1).

If an automated parts invoice or a separateparts invoice is used, the automated orseparate parts invoice must containcross-reference to the repair order and beattached to the technician input/shop hardcopy that is retained in the customer/VINservice file. The repair order must alsocontain cross-reference to the automatedor separate parts invoice.

6. The customer must sign and approve allrepairs for complaints stated on the repairorder. The customer must sign the repairorder prior to the work being performedand upon receipt of the vehicle aftercompletion of the repairs. Dealershipswhich utilize an electronic repair ordersystem must ensure that a customersignature is obtained on both the originalinitial write-up repair order copy as well asthe final invoice copy. If the customer usesa night drop envelope, the night dropenvelope must contain the customer’ssignature and should contain the date ofdrop off. The signed night drop envelopemust be retained in the service filesattached to the technician input/shop hardcopy of the repair order. The ServiceManager must sign the repair order



for vehicles repaired that are in stockand for the repair orders issued toperform the Pre-Delivery Inspection.In the event that the Dealer cannotobtain a customer signature on anight drop envelope of a repairorder, the Service Manager must signthe repair order.

Upon completion of the repairs andreceipt of the vehicle, the customer mustreceive the customer receipt copy of thecompleted repair order which mustcontain a description of the warrantyrepairs performed and the parts replaced onthe vehicle.

7. The technician input/shop hard copy ofthe repair order must contain thetechnician’s comments and description ofthe repair the technician performed. Thedescription written by the technician mustinclude the correction performed by thetechnician as well as the cause of thecustomer’s complaint. In addition,technical measurements or readingsthat are required in order to deter-mine the serviceability or perfor-mance of a part or assembly, asstated in the applicable shop manualsmust be stated on the technicianinput shop hard copy of the repairorder. Before and after readings/measurements must be recorded.Parts requiring measurements andreadings include, but are not limitedto:

• Brake discs/rotors

• Brake shoes

• Ignition timing

• Carburetor idle speed

• Headlight aiming

• Emission test readings

• Battery readings

• HDS test printouts/readings

• Wheel balance

• Valve clearances

• Cylinder compression

• Gear box preload

• Automatic transmission oil pressuretest/diagnostic sheet

• ATM Tester

• FBC readings

• MUT readings

• Scan tool readings

Dealerships which utilize an electronicrepair order must adhere to the samerequirements, although technicians mayinput their comments into a computerterminal. In all instances where technicianscomments are updated, a facsimile copy ofthe repair order with the technician’scomments must be generated and retainedin the customer/VIN service file.

8. The individual technician performing therepair must be identified by name ornumber on the face of the technician inputshop hard copy of the repair order next toeach labor operation the technicianperformed. This requirement also appliesto dealerships which utilize a team system.Identification by team only is notadequate. A code or name must also beutilized with an electronic repair ordersystem.



9. All information added to the technicianinput shop hard copy of the repair orderafter the initial repair order write-up withthe customer, must be transferred andadded to the remaining repair order softcopies, including the customer receiptcopy. Subsequent generations of a givenrepair order in an electronic repair ordersystem must be printed and retained in thecustomer/VIN service file such that theevolution of a repair order can be demon-strated.

10. Any add-on complaint or repair requestmade by the customer after initialwrite-up, or a repair which is not due toa customer complaint must adhere to thefollowing administration:

• The technician must provide a de-scription of the problem on the face ofthe technician input/shop hard copyof the repair order. The technicianmust also provide a description of thecause and correction of the problem.

• The dealership’s Service Managermust initial and authorize this addi-tional repair on the technician inputshop/hard copy of the repair ordernext to the technician’s description ofthe problem prior to the work beingperformed.

• The additional repair must be trans-ferred and added to all the remainingsoft copies of the repair order. Ifseparate warranty and customer payrepair orders are used and the addi-tional repair is noted on a customerpay repair order, a warranty repairorder must be issued and as such, thewarranty repair order including thisadditional repair must be signed by thecustomer upon receipt of the vehicle.The customer pay repair order and thewarranty repair order must be cross-referenced for either a traditionalmanual or electronic repair ordersystem.

• The customer must initial the addi-tional repair that has been added to therepair order next to the repair’sdescription upon receipt of thevehicle.

• If an electronic repair order system isused, the add-on repair must beindicated with some sort of identifiersuch as an “*”.

11. Repair orders issued for reimbursement toa customer for an “emergency repair”must state the type of repair and the reasonfor reimbursement as well as the repairdollar calculations performed. The repairorder must also include a cross-referenceto the emergency repair order or customerreceipt. A copy of the emergency repairorder or customer receipt must be attachedto the technician input/shop hard copyretained in the customer/VIN service files.



6.2 Repair Order Retention Requirements

6.2.1 Repair Order Retention Requirements

As stated in the Sales and Service Agreement,Dealers are required to maintain all warrantyand policy repair orders and related documen-tation for a period of 5 years, exclusive of anyretention period required by any governmentalentity. The retention period begins with thedate of claim payment, not from the date therepair was performed.

Dealers must retain all substantiating recordsand documents for all claims submitted toHMA for payment; the supporting documentsmust be arranged in a systematic order and bereadily accessible for HMA review.

NOTE: Repair order copies requested byHMA must be submitted to HMA bythe Dealer within 10 days from thedate of the request.

The following list of supporting records anddocuments must be available for examinationby HMA’s representatives:

• Technician input/shop hard copy, servicefile copy (both original initial write-uprepair order and final invoice copies forelectronic systems) and parts scrapping copyof the repair order.

• Dealer accounting file copy of the repairorder (This copy must list the part(s)replaced and must indicate the laborcharge).

(A facsimile copy must be printed andretained in the accounting file for electronicsystems.)

• The DCS answerback copy (from the day ofsubmission) and the DCS acknowledgment(Claim Status Report) copy (from the dayafter submission) and any supportingdocuments, properly cross-referenced, mustbe retained when a warranty claim issubsequently prepared and submitted toHMA.

• All detailed records used to prepare payrollsfor Dealer employees who performed theparticular repairs or replacements (includestime ticket hard copies).

• Original or true copies of invoices coveringparts or services purchased outside, and therecord of payment of such invoices,(e.g. sublet repair invoices, purchase orders,accounts payable files, parts inventory files,open account statements, etc.).

• New vehicle invoices

• Customer sales files(includes copy of Retail Delivery Registra-tion (RDR) form, customer sales contract,etc.).

• Customer service files(includes Pre-Delivery Checklist, VehicleDelivery Presentation, and copies of allrepair orders including warranty, servicecampaign, Dealer internals, customer pay,body shop estimates, in-transit damage, etc).

• Warranty Claim Register

• Dealer Financial Statements

• Loading/Distribution Sheets

• HDS machine before and after readings

• HPP application and cancellation forms.

• Any other records used by the Dealer tosupport the information recorded on theclaim form.

These requirements fully apply to elec-tronic repair order systems as well astraditional manual repair order genera-tion systems.



6.3 Time Recording Requirements

6.3.1 Time Recording Requirements

Actual labor time operations (“TT”) not listedin the Labor Time Standard Manual requiredto perform repairs that are listed on claimssubmitted to HMA for reimbursement must:

• Have the actual time on the repair order fullyexplained

• Initialed by the Service Manager

• Have the start and completion times recordedseparately.

Diagnosis Actual Time labor time operationsrequire:

• An explanation of the applicable diagnosisequipment and method written on therepair order

• Before and after readings/measurementswritten on the repair order

• Start and completion times recorded/clocked“on” and “off” separately

In addition, standard operations (labor opera-tions listed in the Labor Time StandardManual) must also be time recorded. Timerecording requirements apply to all technicianswhether working individually or working aspart of a team.

In dealerships utilizing an electronic repairorder system, the actual system generatedtechnician time tracking must be printed andmust appear on the service file copy of therepair order.

The general requirements shown below are tobe followed for all time operations by allDealers on claims submitted to HMA.

• The time required to perform the repairmust be recorded on the technician’s input/shop hard copy of the repair order or on adaily time ticket affixed to the shop hardcopy (including the time required toperform body and paint repairs). Timerecording must be recorded by use of a timeclock. The use of the time clock to

clock on and off warranty repairs isrequired. If a time clock is not available,repair time must be recorded by hand andinitialed by the dealership’s Service Manage-ment. The shop hard copy of the repairorder must contain the name or number ofthe technician(s) who performed the repair.“Team only” identification is notadequate. Any document that showsthe recorded repair time must beretained by the Dealer for 5 yearsfollowing the date of HMA notifica-tion of claim payment.

NOTE: HMA will accept computerizedclocking entries from an electronicrepair order system provided theyreflect “ON” and “OFF” entries.However, time clocks are stillrequired when utilizing an elec-tronic repair order system whichdoes not generate “ON” and“OFF” clocking substantiation.

• When more than one technician performsrepairs on the same vehicle, the time foreach technician (including team leadtechnicians) and the name or number ofeach technician must be recorded separatelyon the shop hard copy of the repair order.

• Time that is written in (as opposed tomechanically recorded) must be entered,initialed, and dated by service management.

• Handwritten time may be entered only byauthorized members of service management(a Service Manager, Shop Foreman, orDispatcher) A Service Manager whoalso performs warranty repairs and isseparately paid for such repair work isnot authorized to initial clocking. Inthis case, the Dealership General Managermust initial the handwritten time. Autho-rized members of service management arelimited to Service Managers, shop foremen,and dispatchers who are non-production/working technicians.



• The technician’s time may not be recordedon two or more repair orders at the sametime. Overlapping time recorded on two ormore repair orders will be charged back. Toavoid the possibility of overlapping timerecording, no more than one repair ordermay be assigned to a technician at any time.

• These time recording requirements apply toall Dealer claims for which reimbursement isrequested from HMA.

• When all repair operations on a repair orderare actual time operations (“TT”), allDealers must:

– Record the time when the technicianstarts the actual time operation.

– Record the time when the techniciancompletes the actual time operation.

NOTE: Each actual time operation re-quires separate start and comple-tion time recording.

• When all repair operations on a repair orderare standard operations (published in theLabor Time Standard Manual), all Dealersmust record all labor operations as follows:

– Record the time when the technicianstarts the first repair operation.

– Record the time when the techniciancompletes the last of all the repairs listedon the repair order.

• When actual time operations (actual, straighttime or additional, abnormal diagnosistime), on a repair order are mixed withstandard operations, all Dealers must timerecord both standard and actual timeoperations as follows:

– Record the time when the technicianstarts the first operation.

– Separately record the starting time andthe completion time for each actual timeoperation.

– Record the time when the techniciancompletes the last of all the repairs listedon the repair order.

– Electronic Repair order systems mayrequire an entry be added when TT laboris encountered during a standard laboroperation. In this case the added lineshould indicate the starting and comple-tion labor time for the TT repair.

When the repair is not completed on the sameday, the technician is taken off the job, orwhen the technician takes a lunch or personalbreak, the time off and the time the repair isresumed must be recorded on the shop hardcopy. This applies to all types of time record-ing.

Separate recording of actual time repairsprovides a means of measuring technicianefficiency. Separately recorded, necessary actualtime operations will be allowed, provided thetime is realistic. HMA will allow full standardtime according to the times published in theLabor Time Standard Manual, regardless of thehours actually worked on standard repairoperations, provided the recorded time doesnot show that the work was done in anunrealistically shorter time than the publishedLTS time.

6.3.2 Time Recording For Service Performed by a

Technician Team

Time recording requirements and payrolldocumentation apply to all technicians–whether working individually or workingas part of a team. The additional timerecording requirements as they apply totechnician team service operations are:

• Each technician’s time (including thelead technician’s time) must be recordedseparately on the repair order.

• The technician’s name or code must berecorded next to each time stamp.

• The hard copy of the repair order mustcontain the name or number of thetechnician(s) who performed the repairalongside the description of the repair.Team only identification is not adequate.



• The Labor Time Standard applies regardlessof technician pay plans or working arrange-ments. For example, a trainee technicianmay remove and reinstall a transmissionwhile the actual repair is performed by anexpert technician. Reimbursement is basedon the applicable labor time standardoperations regardless of the fact that twopersons work on the repair at the same timeor that the actual time required for therepair may be in excess of the labor timestandard because of the use of a traineetechnician.



6.4 Parts Substantiation

Documentation must be provided to substanti-ate that a specific part stated on the warrantyclaim was used to repair the vehicle. The repairorder must indicate and include the partscharged out to the repair order for a specificvehicle.

For Dealers using an automated parts inventorysystem, a numbered counter requisitioncross-referenced with the repair order or pointof sale document and a date of transfer of partsfrom inventory, must be completed each timeparts are removed from inventory. Eachcounter requisition number must be recordedon the repair order or the point of sale docu-ment. Every part removed from inventorymust be listed on a counter requisition.Counter requisitions must be accounted forand filed in numeric sequence.

All invoices or copies covering parts or servicespurchased from vendors or other shops (and arecord of payment of such invoices), new carinvoices and any other records used by theDealer to substantiate the information recordedon the claim, must be retained by the Dealerfor a period of five (5) years from date of claimpayment notification. Repairs performed usingother than Genuine Hyundai Parts purchasedfrom HMA must have the non-genuineHyundai part supplier’s name, invoice number,and part number recorded on all copies of therepair order including the customer’s receiptcopy. The suppliers invoice must be retainedwith other accounting files.

In the event that a requisitioned part is notutilized in a repair and returned to inventory,this fact must be documented. Dealers whoutilize an electronic repair order system or aparts inventory control system must generate amonthly report which tracks all activity forparts returned to inventory. A copy of thisadjustments to inventory report should begenerated prior to the monthly close andretained in the Parts Department.



6.5 Sublet Repair Record Requirements

When sublet repairs are performed, theDealer’s repair order should contain thefollowing sublet invoice cross-referenceinformation:

• Description of sublet repair

• Name of sublet vendor repair shop

• Date of sublet repair

• Purchase order number issued for subletrepair.

• Sublet repair invoice number

• Sublet amount

The sublet repair invoice should contain thefollowing repair order cross-reference informa-tion:

• Dealer’s repair order number

• Vehicle Identification Number (VIN) orvehicle license plate number.

• Date of sublet repair

• Mileage of vehicle

• Mileage vehicle towed (if applicable)

• Purchase order number issued for subletrepair.

• Sublet amount

• Reasons and details of repair performed

• Detailed breakdown of part(s) and labor

The original copy of the sublet vendor invoicemust be attached to the accounting copy of therepair order. A copy of the sublet vendorinvoice must be attached to the technicianinput/shop hard copy of the repair orderwhich is filed in the service files. If the Dealersupplies the sublet vendor with the part(s)required to perform the sublet repair, theDealer is to claim the part(s) on the WarrantyClaim as a detail part(s). The Dealer suppliedpart(s) is not to be shown or claimed for on thevendor’s sublet repair invoice. If the vendorsupplies the part(s), the vendor supplied part(s)cost is to be included on the vendor’s subletrepair invoice amount.



6.6 Supervision Responsibilities

Service management is responsible for verify-ing that the repair order contains accurateowner-described symptoms, clear legibleinstructions, before issuing the technicianinput/shop hard copy of the repair order to thetechnician. Service management is also respon-sible for:

• Identifying on the technician input/shophard copy of the repair order the specificemployee name or number, (supervision/salary/hourly) assigned to perform thewarranty/customer satisfaction repair.

• Verifying that the Service Advisor enters thenature of, and the repairing technicianenters the cause of the customer’s complaintand that the technician enters a descriptionof the repair on the repair order technicianinput/shop hard copy.

• Verifying that the correct nature and causecodes (or applicable paint code) are enteredon the repair order processing copy andwarranty claim.

• Entering on the repair order any additionalrepairs that are required but not discovereduntil after the repair order initial write-up.The additional repair entries must beinitialed by the Service Manager to indicateapproval of the additional repairs before therepairs are performed. (This initialing isrequired even if the additional repairsare written-in by service manage-ment).

• Initialing starting “on” and completion“off” clocking times for actual straight timerepairs.

• Initialing and hand written time recordingentries.



6.7 Customer Service File

To administer the warranties, the Dealer mustestablish and maintain a customer/VIN servicefile. Maintaining appropriate records andsupporting documents will enable the Dealerto service the owner better and minimize thepossibility of comebacks and denied claims orcharge-backs due to servicing ineligiblevehicles. Files must be filed/organized byvehicle identification number.

6.7.1 Vehicle Identification Number File

• Indicate the vehicle identification numberon the file folder tab for each new vehiclereceived.

• Arrange folders in numerical sequence bythe complete 17 digit VIN, the last six digitsof the VIN, or the short VIN which iscomprised of the 6th, 10th, and 12ththrough 17th digits of the complete 17 digitVIN.

• Insert copies of all repair orders,Pre-Delivery Inspection forms (signed),claims, and other required documents in thecorresponding folders by date as prepared.

• Write the owner information and date ofsale or date of first use on the folder tab assoon as available.

The Vehicle Identification Number filingsystem allows for a file to be started uponcompletion of a new vehicle Pre-DeliveryInspection. This type of filing also allows fornew and/or multiple owners, thereby betterrecognizing comeback repairs and vehicleservice history.



6.8 Warranty Audit Policy

HMA may conduct audits of Dealer claims andclaim supporting records in accordance withprovisions of the Dealer Sales and ServiceAgreement (refer to Section 1).

Records supporting wholesale parts purchasesor parts incentives may also be examinedduring the audit. An audit does not imply thatimproper practices are being or have beenengaged in, however, a chargeback will bemade if the audit reveals that improper claimshave been submitted by the Dealer and paid byHMA.

Improper claims include, but are not limitedto, those claims involving:

• Unauthorized replacement of assemblies orparts.

• Misrepresentation of parts acquisition costor sourcing of part.

• Unauthorized use of non-Hyundai GenuineParts.

• Parts claimed at a rate in excess of partspurchased.

• Parts received from Dealer Parts Depart-ment inventory prior to performance ofrepair.

• Defective parts not returned to Parts De-partment by technician.

• Special ordered parts not documented orindicated.

• Incorrect labor operation

• Unauthorized add-on, repeat, duplicate,comeback or improper repairs or overrepairs.

• Unnecessary repairs performed which arenot based on a customer complaint orrepairs where no corrective action is taken,except as authorized by a HMA representa-tive.

• No customer signature authorizing repairs

• No technician remarks or incompletetechnician remarks, including requiredmeasurements/readings.

• Unsubstantiated labor time

• No supporting documentation or inad-equate supporting documentation.

• Reconditioning of used vehicle inventory atHMA Warranty expense.

• Charging HMA for shop materials.

• Repairs not covered by warranty, repairsrelated to improper installation of anaccessory, repairs related to an accident, toCustomer neglect, abuse, or lack of mainte-nance, or any claims which are not Hyundairesponsibility.

• Misrepresented VIN, in-service date, repairdate, mileage, causal part, labor operation,sublet, freight, or towing.

• Misrepresented HMA authorization,deliberate claim splitting to avoid authoriza-tion or claims where payment receivedexceeds the amount authorized.

• Duplicate submission and payment for arepair.

• Related concerns for same repair on separateclaims.

• Work not performed as claimed

• Improper time clocking to substantiaterepair.

• Parts not available for inspection, notdefective as alleged, or not applicable tomodel, body style or trim level.

• Technician concurrently working on two ormore vehicles or repair orders at one time.

• Payroll records which do not supporttechnician payment or amount of paymentto technician.

• Unauthorized mark-up of sublet, NPNparts, towing or freight.

• Any claim in which repairs and/or recordretention policy and procedures were notproperly adhered to.

The list of examples shown above is notall-inclusive.



6.9 Warranty Audit Procedures

Warranty administration audits not only coverthe warranty aspect of the Dealer’s serviceoperation, but also provide the Dealer withassistance for correction of any other deficien-cies or discrepancies discovered. All irregulari-ties or discrepancies found by the auditors arereviewed and discussed with Dealer manage-ment during the course of the audit, so thatimmediate and effective corrective action canbe taken. At the end of the audit, these actionsare listed as formal requirements and rec-ommendations designed to assist the Dealer inoperating a more efficient, profitable, andproperly controlled service operation.



6.10 Warranty Claim Reconciliation

6.10.1 Warranty Claim Register

A Warranty Claim Register provides theDealer with a summary of the status of thewarranty accounts receivable from HMA. Aproperly maintained warranty claim registerenables the Dealer to reconcile the WarrantySettlement Statement. Reconciliation ofwarranty claims to the Warranty SettlementStatement will indicate when credits forwarranty adjustments are being received andwhether or not there are any amount differ-ences between amounts claimed and theamounts credited.

The Warranty Claim Register should beadministered as follows:

• Post each warranty claim submitted toHMA to the Warranty Claim Registerdaily. The information posted shouldinclude at a minimum:

– Repair Order Number

– Claim Number assigned by Dealer

– Warranty claim amount

– Warranty claim initial submission date toHMA.

– Warranty claim return date, if applicable

– Warranty claim return reason(s), ifapplicable.

– Warranty claim resubmission date(s), ifapplicable.

– Warranty claim payment date

– Warranty claim payment amount

– Warranty parts request date, if applicable

– Warranty parts return date, if applicable

– Warranty claim debit date, if applicable

Posting to the Warranty Claim Registershould be initiated when a warranty claim issubmitted to HMA. Upon notification ofclaim status, such as payment or return, asper the Warranty Settlement Statement orby the DCS daily answerback (Claim StatusReport), the claim’s status should be postedto the Warranty Claim Register.

• Post the following data from the WarrantySettlement Statement to the WarrantyClaim Register upon receipt of the War-ranty Settlement Statement:

– Payment/Return date

– Claim credit amount

• Note any discrepancies between the re-quested input data per the claim submittedover DCS and the Warranty SettlementStatement and add remarks, if necessary, forthe difference in the Warranty ClaimRegister. Examples of discrepancies include:

– Errors or differences in the amountcredited.

– Claims returned for correction shouldhave the date of return posted and thedate of the corrected resubmissionposted.

– If a returned claim is not to be resubmit-ted, note it in the remarks section.

The Warranty Claim Register and the War-ranty Settlement Statement must be retained inthe dealership accounting office files. If theWarranty Claim Register is automated, a copymust be printed monthly and retained. TheWarranty Settlement Statement should be filedchronologically by statement date and monthsequence.

Hyundai Warranty Claim Registers areavailable free through the Hyundai Non-PartsWarehouse. The part number isNP449-MV010. An order quantity of one (1)provides ten (10) register sheets.



6.11 Warranty Settlement Statement (HMA-4301 Report)

Twice a month, HMA issues a WarrantySettlement Statement and a PDI SettlementStatement. These statements detail all theactions taken on each individual warranty,PDI, HPP, and transportation claims receivedand processed since the last Warranty State-ment. This information must be reconciledwith the Warranty Claim Register.

The Warranty Statement lists the claims inRepair Order Number sequence and groupsthe claims in several sections.

Note: You may request a reprint of theWarranty Settlement Statementthrough your DCS Interactivesystem. The “Dealer Reprint” optionunder your Administrative screenprovides you with the ability to viewa list of all reports transmitted duringthe past 60 days. Once connected tothe DCS system, and after selectingthe Administrative Menu, you wouldselect option #1 for Dealer Reprint.The “Report ID” for the SettlementStatement is “HMA-4301.”

The sections are as follows:

Section 1 : Warranty Claims Paid ThisStatement

Section 2 : Claims Paid This Statement–Reprocessed/Credited

Section 3 : Claims Paid Prior Statement–Reprocessed/Credited

Section 4 : Claims Paid This Statement–Debited

Section 5 : Claims Paid Prior Statement–Debited

Section 6 : Claims Currently In Suspense

Section 7 : Claims Currently PendingDPSM Review

Section 8 : Warranty Claims Returned ThisStatement

Section 9 : Warranty Claims PreviouslyReturned But Not Resubmitted

Section 10 : Transportation Claims Paid ThisStatement

Section 11: Transportation Claims Paid ThisStatement–Reprocessed/Cred-ited

Section 12: Transportation Claims Paid PriorStatement–Reprocessed/Cred-ited

Section 13: Transportation Claims Paid ThisStatement–Debited

Section 14: Transportation Claims Paid PriorStatement–Debited

Section 15: Transportation Claims CurrentlyIn Suspense

Section 16: Transportation Claims CurrentlyPending DPSM Review

Section 17: Transportation Claims ReturnedThis Statement

Section 18: Transportation Claims PreviouslyReturned But Not Resubmitted

Section 19: Claims With Outstanding Part(s)Not Yet Received

Section 20: Statement Summary



Section 1: Warranty Claims Paid This

Statement

This section lists warranty claims that havebeen paid since the last warranty statement wasissued. These claims are sorted by repair order.

��

��

�� !�"�! �#"� " ��"�! ��"�!�� ! �� "�� !�" " � "�� "�� "� �!"# " ��" ��" ��# � �#� �! �� !� "�� "# " !��"�� !��"��# � ��# �� #"�� !�"! " � �"#� � �"#��# � ��# �� " !�" " !�" !�" �� " �"� " �"� �"�

��

�� "#! ��"# �� " ��"!!

��$��

• The format for any dates listed on thisreport are YYMMDD (Year, Year, Month,Month, Day, Day), example: 99 01 31.

• The “Init Submit” field lists the date youinitially submitted the warranty claim.

• The “Other Approved” field is the sum ofSUBLET AMOUNT and TOWINGAMOUNT.



Section 2: Claims Paid This Statement�

Reprocessed/Credited

The claims in this section were originallyaccepted for payment and then either appealed,debited via DCS or phone debited, resubmit-ted and paid within the same statement period.

�� %�� &��

�� '��

��! � # �� ! � �!"#� � "� " !�"�� ! � %�!"#� %� "� " %!�"�� #�� ! � �"�� "� " �#"�� #"��

��&�(

� �� %�� )� ��

��

�� "�� "� " �#"��

��$��


• The “Other Amount” field is the sum ofSUBLET AMOUNT and TOWINGAMOUNT.

• “Trans Type” is defined as follows:

ORIG = original claim total approved forpayment.

DEBIT = debit of original claim totalapproved for payment.

PAY = current claim amount approvedfor payment.



Section 3: Claims Paid Prior Statement�

Reprocessed/Credited

The claims in this section were originally paidon a previous statement, then either appealed,debited via DCS or phone debited, resubmit-ted and paid.

�� %�� &��

�� '��

�� $ !#� �� "�� "� " #�"�� !!�� %��"�� %�"� " %#�"�� ' �� "!� ��"� " ��"�� #�"�

��&�( ��(��!&!�&�� $��"

�� '��

�� "� ��"� �� " #�"�

��$��



• TRANS TYPE relates to the TOTALAMOUNT. The transaction types are asfollows:

ORIG = This amount is a reference foryou and is NOT factored in thetotal amount on the summarypage. The ORIG amount waspaid to you on a previousstatement for this claim. It willNOT be debited from youraccount–an adjustment is madeto it on the current statement.

ADJ = This amount is NOT a debit–itis used to determine the “NetAdjusted” payment.

CRDT = This amount is NOT a credit–it is used to determine the “NetAdjusted” payment. TheCRDT amount is the amountpaid to you or the corrected,current claim.

• NET ADJUSTED is the net differenceamount you will be paid from HMA foryour corrected claim. The adjusted paymentis calculated by subtracting the ADJ fromthe CRDT amount. This amount will befactored into the Total Amount at the endof the section and the end of the report.

• LAST STATEMENT DATE is the date theoriginal claim was paid.

• RETURN REASON/S are listed undereach claim to explain why the ADJ wasmade.



Section 4: Claims Paid This Statement�Debited

The claims in this section were originallyaccepted for payment on this statement, theneither debited at the request of the dealer or byHMA for reason stated under the “ReturnReason” field. The “Net Debit” amount foreach claim in this section will always offset theoriginal payment amount.

�� %��

��

��! � # �� ! � ��"� �" " ��"� �� ! � %��"� %�" " %��"� �� # "

��&�(� �� %�� )� ��

��

�� " " " "

��$��



• TRANS TYPE defines the TOTALAMOUNT. The transaction types are asfollows:

ORIG = total amount originally paid onthe claim.

DEBIT = total amount your claim wasdebited.

• RETURN REASON/S are listed undereach claim to explain why the DEBIT wasmade.



Section 5: Claims Paid Prior Statement-Debited

This section lists claims that were paid to thedealer on a previous statement, then debited atthe request of the dealer or by HMA for thereason(s) stated under the “Return Reason/s”field.

�� %��

��

�� $ !#� �� "�� "� " #�"�� !!�� %��"�� %�"� " %#�"�� %#�"��

��&�( ��(��!&!�&��

�� %��

��

�� %��"�� %�"� " #�"��

��$��









Section 6: Claims Currently in Suspense

Claims are placed in suspense by HMA for avariety of reasons. The claims will only remainin suspense for a maximum of 48 hours, atwhich time they will either be paid or returnedfor more information. This section will listclaims placed in suspense at the time theWarranty Statement is printed.

��

��(� !&!!&��

��

********************************************************************* �� $�� #�" �� ! �� "�� !�� #� �� #"��

**********************************************************************

��$��&�� !"#�




Section 7: Claims Currently Pending DPSM

Review

Claims are placed in pending DPSM review byHMA for a variety of reasons. This section willlist claims placed in pending DPSM review atthe time the Warranty Settlement Statement isprinted.

��

��(� !&!!&��

��

********************************************************************* !� �� #�!�� !"# !� �� ! �� "�� !� �� #"��

**********************************************************************��$��&�� !"��




Section 8: Warranty Claims Returned This

Statement

Claims in this section, were submitted toHMA and returned for correction or moreinformation since the last issuance of theWarranty Statement. The claims should becorrected, re-entered, and retransmittedthrough DCS for payment.

��

��(� !&!!&��

��

��### $�###� ��! � �� !�"��

��&�(��

��$��&��( � �!�"��


• RETURN REASON/S are listed undereach claim to explain why the claim wasreturned.



Section 9: Warranty Claims Previously

Returned But Not Resubmitted

Claims in this section were submitted to HMAand returned for correction or more informa-tion, on a previous Warranty Statement andnot resubmitted. This section contains claimsreturned within a 90 day period prior to thecurrent statement. The claims should becorrected, re-entered, and retransmittedthrough DCS for payment.

��

��(� !&!!&��

��

��# $��#� �� ! � �� # � �� # � ��"�

��&�(��

��$��&��( � ��"�





Section 10: Transportation Claims Paid This

Statement

This section lists transportation claims thathave been paid since the last warranty state-ment. The claims are sorted by repair order.

��

��(� !&!!&��

��

��! ��! �� !�"�! �#"� " ��"�! ��"�!��#�� #�� "�� !�" " � "�� "��#!�� #!�� "� �!"# " ��" ��" �#�!!� �#�!!� �� !� "�� "# " !��"�� !��"��##�� ##�� #"�� !�"! " � �"#� � �"#��!� ��!� �� " !�" " !�" !�" �� " �"� " �"� �"�

��

�� "#! ��"# �� " ��"!!

��$��


• The “Init Submit” field lists the date youinitially submitted the transportation claim.





Statement�Reprocessed/Credited

The transportation claims in this section wereoriginally accepted for payment and then eitherappealed, debited via DCS, or phone debited,resubmitted and paid within the same state-ment period.

�� %�� &��

�� '��

!�#�� #!�#�� ! � �!"#� � "� " !�"�� ! � %�!"#� %� "� " %!�"�� #�� ! � �"�� "� " �#"�� #"��

��&�(

� �� %�� )� ��

��

�� "�� "� " �#"��

��$��



• “Trans Type” is defined as follows:

ORIG = original claim total approved forpayment.

DEBIT = debit of original claim totalapproved for payment.

PAY = current claim amount approvedfor payment.



Section 12: Transportation Claims Paid Prior

Statement�Reprocessed/Credited

The transportation claims in this section wereoriginally paid on a previous statement, theneither appealed, debited via DCS, or phonedebited, resubmitted and paid.

�� %�� &��

�� '��

�� $ !#� �� "�� "� " #�"�� !!�� %��"�� %�"� " %#�"�� ' �� "!� ��"� " ��"�� #�"�

��&�( ��(��!&!�&��

� �� %�� )� ��

�� '��

�� "� ��"� �� " #�"�

��$��



• TRANS TYPE relates to the TOTALAMOUNT. The transaction types are asfollows:

ORIG = This amount is a reference foryou and is NOT factored in thetotal amount on the summarypage. The ORIG amount waspaid to you on a previousstatement for this claim. It willNOT be debited from youraccount–an adjustment is madeto it on the current statement.

ADJ = This amount is NOT a debit– it is used to determine the“Net Adjusted” payment.

CRDT = This amount is NOT a credit–it is used to determine the “NetAdjusted” payment. TheCRDT amount is the amountpaid to you on the corrected,current claim.

• NET ADJUSTED is the net differneceamount you will be paid from HMA foryour corrected claim. The adjusted pay-ment is calculated by subtracting the ADJfrom the CRDT amount. This amount willbe factored into the Total Amount at theend of the section and the end of the report.

• LAST STATEMENT DATE is the date theoriginal claim was paid.




Statement�Debited

The transportation claims in this section wereoriginally accepted for payment on this state-ment, and have either been debited at therequest of the dealer or by HMA for reasonstated under the “Return Reason” field. The“Net Debit” amount for each claim in thissection will always be $0.00 as the debit amountwill always offset the original payment amount.

�� %��

��

��! � # �� ! � ��"� �" " ��"� �� ! � %��"� %�" " %��"� �� # "

��&�(� �� %�� )� ��

��

�� " " " "

��$��









Section 14: Transportation Claims Paid Prior

Statement�Debited

This section lists claims that were paid to youon a previous statement, then debited at therequest of the dealer or by HMA for thereason(s) stated under the “Return Reason/s”field.

�� %��

��

�� $ !#� �� "�� "� " #�"�� !!�� %��"�� %�"� " %#�"�� %#�"��

��&�( ��(��!&!�&��

�� %��

��

�� %��"�� %�"� �� " #�"��

��$��

• The format dates listed on this report areYYMMDD (Year, Year, Month, Month,Day, Day), example: 99 01 31.








Section 15: Transportation Claims Currently in

Suspense

Transportation claims are placed in suspense byHMA for a variety of reasons. The claims willonly remain in suspense for a maximum of 48hours, at which time they will either be paidor returned for more information. This sectionwill list claims placed in suspense at the timethe Warranty Statement is printed.

��

��(� !&!!&��

��

�� $�� !�� #�" �� ! �� "�� !�� #� �� #"��

��$��&�� !"#�




Section 16: Transportation Claims Currently in

Pending DPSM Review

Transportation claims are placed in pendingDPSM review by HMA for a variety ofreasons. This section will list claims placed inpending DPSM review at the time the War-ranty Settlement Statement is printed.

��

��(� !&!!&��

��

!� �� $�� !�� " !� �# � ��! �� " !� �� #� �� #"�!

��$��&�� #"�!




Section 17: Transportation Claims Returned

This Statement

Transportation claims in this section weresubmitted to HMA and returned for correctionor more information since the last issuance ofthe Warranty Statement. The claims should becorrected, re-entered, and retransmittedthrough DCS for payment.

��

��(� !&!!&��

��

��### $�###� ��! � �� !�"��

��&�(��

��$��&��( � �!�"��





Section 18: Transportation Claims Previously

Returned But Not Resubmitted

Transportation claims in this section weresubmitted to HMA and returned for correctionor more information on a previous WarrantyStatement and not resubmitted. This sectioncontains claims returned within a 90 dayperiod prior to the current statement. Thetransportation claims should be corrected, re-entered, and retransmitted through DCS forpayment.

�� (� !&!!&��

��

��# $��#� �� ! � �� "�

��&�(

��

��$��&��( � ��"�




Section 19: Claims With Outstanding Part(s)

Not Yet Received

This section lists claims with “OutstandingParts Request Notices”. HMA’s policy is todebit warranty claims when a requestedreplaced part is not received by the WarrantyTechnical Center (WTC) within 30 days ofthe “Date Request”.

�� +�,��

��(�� !&!!&��

��

�� $�� !� �� !��!��!��! ��%��

��$� ��( �




Section 20: Statement Summary Page

The last page of the report is a summary page.Here is a sample summary page:

��

��

��

�� !!��"��

�� #�� $%!�

�� #�� !�� #�� %��

�� #�� #�� !�%��

�� #�� !�� #�� %��

�� #�� $�� #�� %�$

�� #�� !�� #�� !�%!�

�� #�� "�� #�� "�%�!

�� #�� %��

�� #�� #�� %��

�� #�� #�� %��

�� #�� #�� $%!�

�� #��

11111

33333

22222

44444

55555

66666

77777

88888

99999

1010101010

110011001100110011001111111111



Section 20: Statement Summary Page

(continued)

The totals shown on the summary page arefactored as follows:

1. The total of claims listed inSection 1 of this report.

2. The total of Section 2 + Section 3of this report.

3. The total of claims in Section 4 +Section 5.

4. The total of claims in Section 6.



7. The total of claims in Section 9

8. The total of claims in Section 10 +Section 11 + Section 12 + Section 13 +Section 14 + Section 15 + Section 16.



11. The total of claims inSection 1 + Section 2 +Section 3 + Section 4 +Section 5 + Section 10 +Section 11 + Section 12 +Section 13 + Section 14.

6.11.1 Pre-Delivery Inspection Settlement Statement

The PDI Settlement Statement indicates allclaims paid, credit adjusted, and debit adjustedsince the last statement. This statement issorted by claim number and contains thefollowing information for each claim:

• Claim number

• Repair order number

• Vehicle identification number

• Total amount debited

• Total amount claimed

• Date approved (payment date)

The last page of the PDI Settlement Statementis a summary of the statement totals thatincludes:

• Total amount debited

• Total number debited


• Total number credited

• Net amount approved

• Total number processed



6.11.2 PDI Suspense Statement

The PDI Suspense Statement contains allclaims in suspense (in process) status on thedate of the statement’s generation. The state-ment is sorted by claim number and containsthe following information for each suspenseclaim:

• Claim number


• Vehicle identification number


• Date of claim input

• Date claim suspended

The last page of the PDI Suspense Statement isa summary of the statement totals that contains:

• Number of claims in suspense

• Total amount of claims in suspense

6.11.3 PDI Return Claim Statement

The PDI Return Statement lists all claims inreturn status as of the date of the statement’sgeneration and which have remained in returnstatus for 90 or less consecutive days. Thisstatement is sorted by claim number andcontains the following information for eachreturn claim:

• Claim number



• Return code(s)

• Date of claim input (initial input date ofclaim).

• Date claim returned. This is the date of thelast PDI Claim Status Report.

The last page of the PDI Return Statement is asummary of the statement totals that contains:

• Number of claims returned

• Total amount of claims returned



6.11.4 Sample of a PDI Statement

��

��

� �� !��

��

�� !� �� "�� !��

�� #��$"�� %��

�� #��$"��&� �� %��

6.11.5 Sample of a PDI Suspense Statement

��

� ��

��

� �� !��

��

�� " �� !� �� "��

�� #��$"��&� �� %��

�� #��$�� %��



6.11.6 Sample of a PDI Return Statement

�� '��

��

��

� �� !��

��

�� !� �� "��

�� #��$"�� %�� '� �� #��$"��&� �� %�� !��! ��

Section 7 ————— Warranty Parts Retention Requirements


7.0 Parts Retention Requirements

Parts replaced under HMA Warranty cover-ages, HMA Customer Satisfaction Funds(Goodwill Claims), or the Hyundai ProtectionPlan (HPP), must be retained for 20 days fromthe date of claim payment. In cases whereclaims are returned for additional informationor correction, the Dealer must continue toretain these replaced parts until 20 days haveelapsed from the date of claim payment.

NOTE: The claim payment date is indicatedas the Acceptance Date on the DCSanswerback (Claim Status Report)and on the Warranty SettlementStatement as the “Date Approved”.

Core Policy

Specific parts, such as alternator assemblies,starter assemblies, power steering rack assem-blies, and automatic transmission assemblies,will have a core charge that will be deductedfrom the part’s dealer net price prior to thecalculation of the parts handling allowance.HPP claim reimbursement will be based uponthe then-current HMA dealer net price for thepart/assembly, less the core value, plus theparts handling allowance applied to theremainder of dealer net price less the corevalue. Credit for the core value is issued on thedealership’s monthly parts statement.

Alternator, starter, and power steering rackassemblies, in general, are to be returned to theapplicable, designated Hyundai Exchange CoreReturn Center listed below.

All core assemblies are to be returned tothe Hyundai Exchange Return Center:

• Fully assembled

• With a completed Warranty Parts Tag

• With a completed Request For Credit(RFC) Form.Core Return Shipping Ad-dresses

• Western Region Dealers

Hyundai Exchange Coresc/o USCO Distribution Services15927 Distribution WayCerritos, CA 90701

• Dealers in Alabama, Florida, Georgia,Mississippi, North Carolina, SouthCarolina, Tennessee

Hyundai Exchange Coresc/o USCO Distribution ServicesSouth Expressway at Perimeter HighwayForest Park, GA 30050

• Dealers in Arkansas, Louisiana,Oklahoma, Texas

Hyundai Exchange Coresc/o USCO Distribution Services2271 French Settlement RoadDallas, TX 75212

• Eastern Region Dealers

Hyundai Exchange Coresc/o USCO Distribution Services99 Cavern Point RoadJersey City, NJ 07305

• Central Region Dealers

Hyundai Exchange Coresc/o USCO Distribution Services13144 South Pulaski RoadAlsip, IL 60658

Automatic transmission cores are to bereturned to:

Hyundai Remanufacturing Center400 Corporate DriveMahwah, NJ 07430 -or-

Hyundai Remanufacturing CenterP.O. Box 1548211 Farmington RoadSummerville, SC 29484-1548

• Fully assembled, including the torqueconvertor.

• Completely drained of all fluids

• With the following completed forms:

– Diagnostic worksheet

– Warranty core tag

– Core return checklist

– Pre-addressed label

– Bill of lading

Warranty Parts Retention Requirements ————— Section 7


7.1 Parts Storage Requirements

The following procedures are required for allWarranty Customer Satisfaction (Goodwill)and Hyundai Protection Plan (HPP), replace-ment parts retained:

• All parts replaced in performance of aWarranty repair, a Customer Satisfactionrepair or an HPP repair are to be given tothe Dealer’s Parts Department at such timeas the Parts Department issues the replace-ment part to the technician.

• Dealership Parts department personnel mustnote receipt of the replaced Warranty,Customer Satisfaction or HPP part(s) on thetechnician’s shop hard copy of the repairorder at the time the Dealer’s Parts Depart-ment receives the part and issues thereplacement part (function can be per-formed electronically in fully computerizedsystem). This notification must be accom-plished by a signature or initials on therepair order hard copy by the parts counterperson, or by the stamping of such wordssuch as “Parts Received” by use of a stampon the hard copy of the repair order.

• Prior to storage, the part(s) should beexternally cleaned and repackaged in thecontainers in which the new replacementparts were received.

• Dealership Parts Department personnel mustthen complete a Warranty Parts Tag. Thecompleted tag is to be attached to thereplaced part(s).

• After the replaced part(s) is tagged, theseparts should be temporarily stored in asecured area until it is feasible to transferthem to the Warranty Parts Retention area.This task should be performed at leastweekly–more frequently in large volumedealerships.

• Dealership Parts Department personnel mustplace the replaced part(s) in a designated andsecured warranty parts storage area (a 10 binsystem).

NOTE: If the replaced part(s) containmore than one piece, all parts mustbe kept together within theWarranty Parts storage area in abox, bag (preferably a clear plasticbag), or wired together.

• Warranty, Customer Satisfaction and HPPparts must be retained for 20 days from thedate of claim payment approval. Warranty,Customer Satisfaction, and HPP parts maybe requested at any time within this 20 dayperiod by HMA’s Warranty TechnicalCenter, the DPSM, Field Engineer, or otherauthorized HMA personnel. The DPSM,Field Engineer, or any other authorizedHMA staff person may inspect thesereplaced parts at any time without notifica-tion. Therefore, these parts must be avail-able at all times during this 20 day period.

Only the DPSM, Field Engineer, authorizedRegional personnel, or HMA NationalWarranty personnel may dispose of theseparts prior to the 20 day retention period. Ifthe warranty parts are not requested ordisposed of by HMA personnel within the20 day retention period, the Dealer is todestroy and scrap the warranty parts after 20days.

• In the event that inspection of the warrantyparts by HMA reveals that the parts are notdefective, not defective as stated in theclaim, defective due to improper installa-tion, or removal, or the parts are notavailable for inspection, a chargeback will beissued.



7.2 Parts Return Notification

Notification of Warranty, Customer Satisfac-tion (Goodwill), or HPP parts to be returnedto HMA’s Warranty Technical Center isperformed by the following method:• As a part of HMA’s Quality Analysis and

claim validation program, Dealers willreceive from the HMA National WarrantyTechnical Center (WTC) located inOntario, California, or from one of the 4(four) Regional Technical Centers, requestsfor parts to be shipped to the WTC. TheWarranty Parts Return Notices and corre-sponding Parts Return Labels are issued on adaily or weekly basis via the Dealership’sDCS terminal and printer. The Parts ReturnLabels issued and printed via theDealership’s DCS printer are to be affixed tothe back side of the applicable WarrantyParts Tags, and the parts and Parts Tags areto be returned to the respective WTClocation. Please pay special attention tothe notice and label. Labels are printedadjacent (immediately to the right) ofeach notice. This will ensure that thepart is shipped to the correct request-ing location. Dealers will also receive, viathe DCS terminal and printer, a weeklysummary report of all outstanding partsreturn notices. All parts replaced in perfor-mance of a repair in which one or moreparts are replaced, must be returned.

In addition, the Warranty SettlementStatement, which is issued twice a month,also contains an “outstanding part(s) not yetreceived” section. This section showsrequested parts that have not yet beenreturned to HMA’s WTC.

Occasionally, HMA personnel may inspect,retrieve or dispose of a part prior to the endof the 20 day parts retention period. In suchcases, HMA personnel will acknowledgereceipt of the part by signature and/or useof a HMA processed stamp that will beaffixed to the backside of the Warranty PartsTag, or by furnishing the Dealer with aQuality Analysis Department Parts Receipt.These stamped tags and/or Quality AnalysisParts Receipts are to be retained in place ofthe part. If a parts return notice appears for apart that was previously disposed of byHMA personnel, the Dealer must furnishthe WTC with the stamped Warranty PartsTag or the Quality Analysis Parts Receipt,signed by the DPSM, RWM, FTM, orother HMA employee. The Dealer shouldretain a photo copy of the tag or receipt thathas been returned to the WTC.

�� !�� " �#�� $��%�%��&�$��&��'��!%��(��!�)!�*�� *�!'��$��!!��'��!��%��!��



• Replaced Parts or HMA processed signedand/or stamped Parts Tags or QualityAnalysis Parts Receipts must be received bythe WTC within 30 days from issuance ofthe Warranty Parts Return Notice. If notreceived, chargebacks/debits will be issuedon an automatic basis and will occur ap-proximately 30 days after the issuance of thefirst request for the replaced part(s).

• Parts replaced under warranty coverages,HMA customer satisfaction (Goodwill)funds, or an HPP repair must be retained for20 days from the date of claim paymentapproval. In cases where claims are returnedfor additional clarification, the Dealer mustcontinue to retain these parts until 20 dayshave elapsed from the date of claim paymentapproval. If the parts are not requested byHMA within the 20 day retention period,the Dealer is to destroy and scrap the parts.

Note: Your Warranty Settlement State-ments include a Parts Scrap Report(HMA-4330). The Parts ScrapReport includes all parts that wereapproved over 20 days prior toSettlement Statement date and thatnow may be scrapped.



7.3 Warranty Parts Tag

The Warranty Parts Tag (P/N NP445-00011)must be completed and attached to thereplaced Warranty, Customer Satisfaction orHPP part upon receipt of the replaced parts bythe Dealership’s Parts Department personnelfrom the technician. The following informa-tion must be entered on the tag:

• Dealer Code (required)

• Repair Order Number (required)

• Claim Number (optional)

• Date of repair (required)

• VIN (required)

• Mileage (required)

• Part Number (required)

• Reason Replaced? (required)

By filling out Dealer Code, repair order andpart number, the Dealer can quickly locate apart requested by the WTC.

WarrantyParts Tag

Dealer Code

Part No. NP445-00011 2/92

R.O. Number

Claim Number

Date of Repair

VIN

Mileage

Part Number

Reason Replaced?



7.4 The Ten Bin System

HMA requires that the Dealer utilize a 10 Binwarranty parts retention system. In the 10 Binsystem, each of the 10 bins is labeled andcorresponds to the last digit of the repair ordernumber. There are 10 separate bins, each ofwhich is large enough to contain the volumeof warranty, Customer Satisfaction, and HPPreplaced parts required.

It is imperative that a Dealer employee (prefer-ably a Dealer Parts Department employee) begiven the responsibility for maintenance andsecurity of the warranty parts retention area.Twenty (20) days after the Dealer is notified ofclaim payment approval, the related parts are tobe removed from the warranty parts retentionarea, destroyed and scrapped, provided theseparts are not requested to be returned byHMA. Determination of which parts areeligible for the over Twenty (20) day scrap,can be accomplished by using the Parts ScrapReport (HMA-4330) section of your WarrantySettlement Statements or the acceptance dateon the DCS claim answerback (claim statusreport). Regular security and maintenance ofthe warranty parts retention area assures thatonly those parts subject to retention, inspec-tion, and possible return are in the warrantyparts retention area.



7.5 Parts Shipping Procedures

When replaced Warranty, Customer Satisfac-tion (Goodwill), and HPP parts are requestedto be returned to HMA’s Warranty TechnicalCenter, the following procedures must befollowed:

• Each Warranty, Customer Satisfaction, orHPP part returned must be tagged with anaccurately completed Warranty Parts Tag.

• Affix the DCS Warranty Parts RequestReturn label to the back of the WarrantyParts Tag.

• Requested Warranty, Customer Satisfaction,or HPP parts must be returned to HMA inthe original packaging of the replacementpart. Parts, such as air conditioning partswhich are susceptible to moisture contami-nation or damage to thread fittings, must beproperly capped. Caps removed from thenew replacement part can be used to cap thereturn part.

• Use only one (1) box for returning parts forthe same repair since not all shipments arereceived on the same day

NOTE: All parts replaced in performance of aWarranty, Customer Satisfaction, orHPP repair must be returned whenone or more parts are requested asper the claim. All parts associatedwith the repair claimed must bereturned in the same box.

• Do not ship gas tanks, batteries, or glass. IfHMA inadvertently issues a Warranty PartsReturn Notice for these parts, only shipthese parts under specific request andauthorization by HMA’s National Office.

• Include a copy of the DCS Warranty PartsReturn Notice(s), including a check off inthe column provided for each part con-tained in the box.

NOTE: Retain a copy of each DCS WarrantyParts Return Notice, identifying theparts shipped, along with yourshipping invoice receipt.

• List all the applicable claim numbers and/orrepair order numbers for parts beingreturned on the shipping invoice receipt.

• Obtain insurance for the parts being shippedin case damage or loss occurs due to ship-ping.

• All requested warranty parts must bereturned to the location indicated on therespective shipping label opposite eachnotice. That location is either your facingRegion WTC or the National WTC at thefollowing address:

Warranty Technical Center5750 E. Francis StreetOntario, CA 91761

• Affix the pre-addressed shipping return label(P/N NP445-00121 for the National WTC)to the box being shipped. Include theDealership’s return address and Dealer codein the space provided on the return label.

• Ship the warranty parts freight prepaid.Freight charges incurred in returning HMArequested warranty, Customer Satisfaction,or HPP parts are reimbursed by submissionof a warranty freight claim over DCS.

NOTE: Shipments of parts that are sent to theWTC collect, or other than freightprepaid will not be accepted by theWTC.

Shipment of parts to the WTC mustalways be boxed separately from anyparts being returned for credit to thePDC.



7.6 Warranty Technical Center Policies

All parts returned to the Warranty TechnicalCenter are subject to the following require-ments:

• The least expensive method of shipmentmust be used in order to ensure the lowestpossible shipment charges. Shipment madeby motor carrier must contain specificdescriptions on the bill of lading. Thedescription “Used Auto Parts” class 85allows for a relatively low shipping rate andcan be used for most shipments. To qualifyfor the low rate, the description “Used AutoParts” must be shown exactly as such.“Used Auto Parts” cannot be used as adescription when shipping the following:

– Body Parts

– Instrument Panels

– Radiators

These parts must be specifically described assuch.

• Parts not received by HMA within 30 daysfrom issuances of the DCS Warranty PartsReturn Notice will result in chargeback ofthe claim to the Dealer.

• All parts damaged in shipment to HMA’sWarranty Technical Center due to im-proper packaging will be subject tochargeback.

• All inquiries concerning parts return shouldbe initially directed to the DPSM or RWM.

• In situations where parts are sent but notreceived by HMA’s Warranty TechnicalCenter, the Dealer should follow theprocedures identified in Subject 7.8–Warranty Technical Center Appeals.



7.7 Warranty Technical Center Rejected Part

Any Warranty, Customer Satisfaction, or HPPpart returned to the HMA Warranty TechnicalCenter that does not comply with HMApolicy and procedures will be subject tochargeback. The following are examples ofreasons that could qualify return parts forchargeback:

• Parts found not to be defective, or notdefective as stated on claim.

• Parts damaged due to the use of impropertools or repair procedures.

• Parts damaged in transit to HMA’s War-ranty Technical Center due to improperpackaging.

• Wrong parts received compared to thoserequested and stated as replaced on theWarranty claim.

• Assembly received in disassembled orincomplete condition.

• Parts found to be repairable or a repairableassembly.

• Warranty Part Tag(s) received only, withoutthe parts attached or other indication ofHMA removal/scrapping.

• Parts found to be non-Genuine Hyundaiparts or non approved HMA parts or partsclaimed as HMA parts which are not HMAparts.

• Parts received without a Warranty Parts Tagor notice.

• Parts stated as replaced on the claim whichare not received.

• Parts received beyond 30 days from DCSrequest to return.

• Parts not received.

HMA reserves the right to make the finaldecision as to the defectiveness of the part.Rejected returned parts will be held for 30days from the date of chargeback pendingany Dealer’s request for return.

To request the return of a rejected part,contact your DPSM or the Regional WarrantyManager.

Rejected parts that are requested by theDealership for return will be shipped backfreight collect to the Dealership. If you haveinformation that reflects shipment of the partto HMA, please follow the procedure identi-fied in Section 7.8–Warranty Technical CenterAppeals.



7.8 Warranty Technical Center Appeals

To appeal WTC chargebacks, please adhere tothe following procedures rather than contact-ing WTC personnel directly (no appeals willbe accepted after 90 days from date of WTCdebit).

Non-Receipt of Parts

If parts are not received at the WTC within 30days of the initial request for parts we haverequested, your claim will be charged back. Ifyour Dealership records confirm shipment ofthe part and you wish to appeal such a debit,the following procedure should be followed:

• Document the appeal on a WarrantyTechnical Center (WTC) Debit AppealRequest (P/N NP445-00221) including anexplanation of appeal.

• Attach the following documentation to therequest form.

– Copy of the original WTC Parts ReturnRequest, verifying date and partnumber(s) requested.

– Copy of the UPS Shipper showing theclaim(s) and corresponding partnumber(s) shipped.

– Copy of the UPS Tracer verifying WTCreceipt of part(s).

– Copy of the UPS Shipping Log whichprovides description of part(s) shipped.

• Present the completed request form alongwith the required attachments to theDPSM for his/her review and action.

Parts Determined to be Damaged or NotDefective (NTF)

Some parts are received in a damaged orbroken state at the WTC. Also, parts may befound to be “No Trouble Found” (NTF) as aresult of testing and technical evaluation at theWTC. To contest such a finding, adhere to thefollowing procedures:

• Document your appeal on a WarrantyTechnical Center (WTC) Debit AppealRequest form, (P/N NP445-00221),including an explanation of appeal.

• Attach a copy of your repair order toindicate customer comments and/or techni-cian comments that relate to your appeal.

• Present the completed request form alongwith the required attachments to the DPSMfor his/her review and action.

NOTE: Warranty Technical Center (WTC)Debit Appeal Request forms can beobtained free of charge through theparts system under P/N NP445-00221.

Section 8 ————— Service Campaign and Recall Procedures


8.0 Service Campaign Handling Procedure

The National Traffic and Motor Vehicle SafetyAct of 1966 places specific responsibilities uponauthorized Hyundai Motor America Dealers inthe handling of product safety and emissionservice campaigns.

Hyundai vehicles suspected of having safety oremission related problems will be recalled asappropriate by HMA for inspection and/orcorrective service.

Dealers will perform an inspection and/orcorrection on all service campaigns conductedby HMA in accordance with the ServiceCampaign Notification materials and asoutlined in this manual.

In the event of a service campaign for acorrection of a safety-related defect or non-compliance with a Federal Motor VehicleSafety Standard, all inspections and/or correc-tions will be provided on a “No Charge” basisto owners. Because of the importance ofcustomer safety and satisfaction, it is mandatorythat all these vehicles be corrected at theearliest possible opportunity. In view of theurgency associated with this type of situation,owners of vehicles requiring campaign correc-tion must be notified immediately. HMA willannounce each service campaign directly to theDealer. Service Campaign Notification materi-als (Technical Service Bulletins) will be mailedto assure that all authorized HMA Dealers willhave the information to perform the inspectionand/or correction on any vehicles involved.Materials will contain:

Vehicle Involved

Vehicle Information Number range, orproduction date range, and other specific dataregarding body style, options or accessories,where applicable.

Parts

Part(s) number or replacement parts andinstructions on shipment and invoicing.Reimbursement information on the applicablelabor operation(s), time allowance(s), partnumber(s), part prices, and other informationas required.

Recall Completion

The initial responsibility for completion of aservice Responsibility campaign is that of theselling Dealer. All authorized Hyundai MotorAmerica Dealers are also responsible forcompleting service campaigns on visitingowners as well. HMA will provide each sellingDealer a computer printout listing all vehiclesnot completed as per HMA’s record of theselling Dealer. These computer printouts willbe sent to the regional office and to the Dealerfor follow-up.

Each Dealer should review its sales records todetermine if any vehicles have been transferredto other Dealers. They should also review theirstock list for vehicles that may have been soldor traded subsequent to the date of issuance ofthe service campaign notification. It is impor-tant that the Dealer perform the recall proce-dure on any stock vehicle before it is deliveredto the customer. The Act prohibits retail saleof affected vehicles prior to correction. A civilpenalty not to exceed $1,000.00 may beimposed for each violation. In the event that anotice is received for a vehicle that is no longerin Dealer stock and the Dealer is unaware ofthe location of the vehicle, the Dealer shouldimmediately notify HMA accordingly.

Service Campaign and Recall Procedures ————— Section 8


8.0.1 Notification To Customers

A mailing list for affected VIN’s will begenerated for customers on record at HMAwith valid addresses. Notification letters will besent by “First Class” mail from HMA to thesecustomers including a letter of explanation andinstructions to the customer to have their carinspected and repaired.

If, during routine servicing, a vehicle is foundto be in need of modification, the customershould be asked for permission to perform therepair.

Dealers should take extra care in properlycompleting the RDR form prior to submis-sion. If an owner moves, the Dealer cansubmit a change of address using the RDRCHANGE option on their DCS system orhave the owner complete and mail the OwnerName and Address card enclosed with theirOwner’s Handbook.

Visiting owners may come to the Dealer inneed of work under a service campaign. Theseowners, like all others, are entitled to promptand courteous service.

At the onset of a service campaign, HMA maydecide to ship a quantity of parts that HMAestimates will meet the Dealer’s requirements.However, HMA may also elect to rely on theDealer’s use of normal parts ordering proce-dures.

8.0.2 Service Campaign Follow-Up Notification

A Dealer’s initial vehicle list contains a com-plete listing of involved vehicles shipped to orsold by the Dealer, complete with names andaddresses of owners. Follow-up notificationswill include a list of vehicles which have notbeen reported as completed. These lists willinclude the most current information relativeto the owners. Dealers will be counseled whencompletion rates are unsatisfactory.

8.0.3 Checking for Open Campaigns

The Dealer DCS Interactive System has anoption, WARRANTY VEHICLE INFOR-MATION that list open campaign(s) on anyvehicle. Refer to Section 5 for instructions onhow to access the DCS Interactive System.

8.0.4 Service Campaign Claim Preparation

Claim preparation requirements for servicecampaigns will be provided and contained inthe Service Campaign Notification materials(Technical Service Bulletins).

Section 9 ————— Warranty Publications


9.0 Warranty Publications

Warranty Publications, Manuals, and Forms

SERVICE PUBLICATION DESCRIPTION PART NUMBER

Warranty Policy and Procedures Manual NP445-00103

Warranty Claim Processing Manual NP447-00011

Warranty Coverage Guide NP448-00010

Warranty Claim Form NP446-00121

Warranty Claim Register NP449-MV010

Warranty Technical Center (WTC) Debit Request Form NP445-00221

Anti-Perforation Vehicle Inspection Report NP430-00000

Replacement Parts and Accessories Limited Warranty Information Sheets NP431-00000

Warranty Parts Tag NP445-00011

Warranty Parts Return Shipping Labels NP445-00121

Labor Time Standard Manual 1989-1999 Binder w/Inserts NP466-MV000

Request for Labor Time Review Form NP448-21030

Free Scheduled Maintenance Labor Rate Request Form NP150-07008

Warranty Labor Rate Request Form NP448-21010

Warranty Labor Rate Survey Form ZZ446-00101

Competitive Labor Rate Evaluation Form ZZ445-00031

Owner’s Handbook (86 model) Excel SEAU8-60201




Owner’s Handbook (89 model) Sonata YEAU8-80935

Owner’s Handbook (90 model) Excel, Sonata EU-891264

Owner’s Handbook (91 model) Excel, Sonata, Scoupe EU-900268

Owner’s Handbook (92 model) Excel, Sonata, Scoupe, Elantra EU-911200



Owner’s Handbook (95 model) Accent, Scoupe, Elantra EU-940729

Owner’s Handbook (95 model) Sonata EU-940124

Owner’s Handbook (96 model) Accent EUX-950825

Owner’s Handbook (96 model) Sonata EUS-950829

Owner’s Handbook (96 model) Elantra EUL-951215

Owner’s Handbook (97 model) Elantra, Sonata, Tiburon EU-960701


Owner’s Handbook (98 model) Elantra, Sonata, Tiburon EU-970401



Owner’s Handbook (99 model) Elantra, Tiburon EUL-980701

Owner’s Handbook (99 model) Sonata EUS-980701

Warranty Publications ————— Section 9


Hyundai Motor America

WARRANTY CLAIM FORM

Check Appropriate Box:❐ Warranty Claim❐ Replacement Parts/Accessories Claim❐ Campaign/ValueCare Maintenance Claim❐ PDI Claim

INFORMATION MUST BE TYPED

DATEDEALER OR GENERAL MANAGER'S SIGNATUREX

MAIL ORIGINAL TO:

HYUNDAI MOTOR AMERICA ATTN: REGIONAL WARRANTY MANAGER THE REGIONAL HMA OFFICE FOR YOUR AREA

ZZ446-00121

CLAIM #CAMPAIGN CODE

ORIGINAL REPAIR DATE VIN CURRENT MILEAGE ORIGINAL MILEAGE

ORIGINAL RO # PRIOR APPROVAL PRIOR APPROVAL TYPES CLAIM TYPE NATURE CAUSE

SUBLET AMOUNT SUBLET CODES

TOWING CAUSAL PART #

DEALER CODE

CURRENT REPAIR DATE

CURRENT RO #

CONDITION DESCRIPTION

O P CODE O P CODE HRS. O P CODE QTY.O P CODE O P CODE HRS. O P CODE QTY.

PART # QTY.PART # QTY.PART # QTY.

CAMPAIGN/VALUECAREOP CODE

Type in data required for the claim you are submitting.Refer to the Warranty manual for required fields.



WARRANTY TECHNICALCENTER (WTC)

DEBIT APPEAL REQUEST

NOTE:

Dealership Signature Date

DPSM Signature Date

Region Warranty Manager Signature Date

Dealership Name: ______________________________________________________________________ Dealer Code ______________

Address: __________________________________________ City ___________________________ State _______ Zip _______________

• A total of up to three WTC Parts Return Appeals may be included on this form.• Attach copies of the original WTC Parts Return Request, UPS Shipper, UPS Tracer, UPS Shipping Log,

DCS Claim Status (answerback for debited claim), and Repair Order.

MIALCREBMUN

REDRORIAPERREBMUN

TNUOMADIAP

FOETADTNEMYAP

TNUOMADETIBED

FOETADTIBED

TIBEDEDOC

Explanation of Appeal ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(HMA USE ONLY) ❒ Accepted ❒ Denied Amount Credited: $_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Warranty Processing Signature: ___________________________________________________________ Date: ____________________Warranty Manager Signature: ____________________________________________________________ Date: ____________________

MIALCREBMUN

REDRORIAPERREBMUN

TNUOMADIAP

FOETADTNEMYAP

TNUOMADETIBED

FOETADTIBED

TIBEDEDOC


MIALCREBMUN

REDRORIAPERREBMUN

TNUOMADIAP

FOETADTNEMYAP

TNUOMADETIBED

FOETADTIBED

TIBEDEDOC


DISTRIBUTION: White — HMA Canary — Region Pink — Dealer Goldenrod — DPSM Part No. NP445-00221 6/97



1. Has the corrosion been caused by lack of proper maintenance, misuse or abuse?

2. Is the corrosion a result of stone chipping, accident or fire, airborne "fallout", tree sap, hail,windstorm, or other Acts of God?

3. Is the corrosion other than perforation (Cosmetic or surface corrosion due to defects in materialor workmanship is covered for 12 months or 12,000 miles, whichever occurs first)?

4. Has the body panel(s) been previously repaired, refinished or replaced after the date of originalretail delivery or date of first use, except for body panels replaced under the HyundaiAnti-Perforation Limited Warranty?

5. Has the odometer mileage been altered?

6. Has a dealer or customer installed accessory or device been installed without properanti-corrosion precautions?

7. Has a part or accessory been used in an application for which it was not designed or notapproved by Hyundai?

YES NO

Circle the affected area(s) of the body panel(s) on the reverse side of this report.

VIN: Dealer Name: Dealer Code:

Part No. NP430-00000

Service Manager Signature Date DPSM Approval Signature Date

DPSM Denial Signature Date

ANTI-PERFORATION LIMITED WARRANTY

VEHICLE INSPECTION REPORT



HYUNDAI REPLACEMENT PARTS AND ACCESSORIESLIMITED WARRANTY

WHAT IS COVERED❐ Warranty coverage is for repair or replacement of any Hyundai Genuine Replacement Part or Accessory supplied from Hyundai

Motor America which is found to be defective in material or workmanship under normal use and maintenance, except any itemspecifically referred to in the section "What Is Not Covered".

❐ Repairs are to be performed using New Hyundai Genuine Parts or Hyundai authorized manufactured parts.

❐ Parts/Accessories that were sold and installed by an Authorized Hyundai Dealer will be repaired or replaced without charge forparts/accessories and labor. If the parts/accessories were not originally installed by an Authorized Hyundai Dealer, they will berepaired or replaced without charge for parts/accessories, but labor charges will not be covered.

REPLACEMENT PART WARRANTY PERIODThe Replacement Parts Limited Warranty period is limited to twelve (12) months from the date of installation, or twelve thousand(12,000) miles of service, whichever occurs first, for Hyundai Genuine replacement parts supplied by HMA and purchased from andinstalled by an authorized Hyundai Motor America Dealer. Parts replaced under the terms of the New Vehicle Limited Warranty,Powertrain Limited Warranty, Emission Defect Warranty, Emission Performance Warranty, or California Emission Control SystemsWarranty, are warranted for the remainder of the applicable warranty which the part was previously replaced under. Certain EmissionControl System items require scheduled replacement as part of the scheduled maintenance of the vehicle (i.e. spark plugs). Replace-ment of these items is warranted in normal service up to the first replacement interval only (Refer to your Owner’s Manual and itsscheduled maintenance section). Genuine Hyundai Parts and Accessories supplied by HMA and purchased from an authorized HyundaiMotor America Dealer, but not installed by an authorized Hyundai dealer, are covered to twelve (12) months from the date of purchasefrom the authorized Hyundai Motor America Dealer.

ACCESSORY WARRANTY PERIODAn accessory installed on a new vehicle at the time of or prior to the vehicle’s date of delivery to the original retail purchaser, or thedate the vehicle is first put into service, whichever is earlier, is covered by the New Vehicle Limited Warranty and is limited to thirty-six (36) months from the date of original retail delivery or date of first use, or thirty-six thousand (36,000) miles whichever occurs first.Exception to this policy is: AM/FM radio is covered to thirty-six (36) months, unlimited mileage, cassette player/CD player is coveredfor twelve (12) months, unlimited mileage.

An accessory installed after the vehicle has been retailed or placed into service shall be warranted for twelve (12) months or twelvethousand (12,000) miles, whichever occurs first, from the date of purchase or installation. An accessory purchased over-the-counter iswarranted for twelve (12) months.

Air conditioning system is covered for twelve (12) months or twelve thousand (12,000) miles, whichever occurs first, or the remainderof the New Vehicle Limited Warranty, whichever is greater, from the date of installation. An AM/FM radio, cassette player, or airconditioning system purchased over the counter is warranted for twelve (12) months. AM/FM radio, cassette player and CD player arecovered for twelve (12) months, unlimited mileage if purchased and installed after vehicle is retailed or placed into service.

OWNER’S RESPONSIBILITIES❐ Proper use, maintenance, and care of the vehicle (part) in accordance with the instructions contained in the Owner’s Manual.

❐ Retention of maintenance service records. It may be necessary for the customer to demonstrate and prove that the requiredmaintenance has been performed, as specified in the Owner’s Manual.

❐ Retention of the customer’s copy of the original repair order or original part counter sales receipts. The repair order or sales slipreceipt will state the date of the parts sale. For parts originally installed by an authorized Hyundai Motor America Dealer, therepair order must also state the mileage of the vehicle at the time of original replacement.

❐ Delivery of the part or accessory and supporting documentation indicating the date and, if applicable, mileage at time of purchaseand installation during regular parts and/or service hours to any authorized Hyundai Dealer to obtain warranty service.

(over)



Hyundai Motor America

Warranty Technical Center5750 East Francis Street

Ontario, CA 91761

WTC

Part No. NP445-00121 Dealer Code: __________

WarrantyParts Tag

Dealer Code

Part No. NP445-00011 2/92

R.O. Number

Claim Number

Date of Repair

VIN

Mileage

Part Number

Reason Replaced?



DISTRIBUTION: WHITE - HMA CANARY - Region PINK - Dealer GOLDENROD - DPSM NP448-21030 9/91

REQUEST FORLABOR TIME REVIEW

LTS Published Time (Hours) Publication Date of LTSOperation Number

Description of Operation

Description of Concern ❐ Published LTS Time Insufficient ❐ Other (explain)❐ Published LTS Time Excessive ❐ Diagnostic/Test Time Required. Indicate Time Required_________________

Engine (cc.)Model YearModel

Body Style ❐ 2 door ❐ 4 door❐ 3 door ❐ 5 door

Model Variant: ❐ L ❐ GLS ❐ LS ❐ Other❐ GL ❐ SE ❐ GS

Accessories Directly Affecting Repair Operation

Transmission ❐ Manual (4 speed)❐ Manual (5 speed)❐ Automatic

Procedure Source: ❐ Shop Manual ❐ Technical Service Bulletin #_____ ❐ Other _________________________________

*Complete the remarks column if any special problems were experienced.

Equipment: Describe Briefly The Type Of Equipment/Tools Used In The Above Procedure: ❐ Hand Tools ❐ Power Tools ❐ Other (explain)

____________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________

Actual Time Required For One Technician To Perform This Operation: Hours__________ Minutes__________

Dealership _____________________________________________________________________________ Dealer Code ___________________

City __________________________________________________________________________________ State _________________________

Technician Signature _____________________________________________________________________ Date __________________________

Dealer Service Manager Signature __________________________________________________________ Date __________________________

District Parts & Service Manager Signature ____________________________________________________ Date __________________________

STEPS PERFORMED TIME REQUIRED (In Minutes) *REMARKS/COMMENTS

Obtain Vehicle

Remove Component from Vehicle

Dismantle Component

Clean and Inspect

Obtain Special Tools

Obtain Parts

Assemble Component

Refit Component

Adjust Component

Return Vehicle to Lot

Total Minutes







(Service Center Only) TECHNICAL INFORMATIONGray Shaded Areas MUST Be

Filled Out By TechnicianDate Unit Repaired

Code NumberCustomerComplaint Place

YourCheck Place Cause

EXPLAIN CAUSE USING SYMBOL NO. IN 20 LETTERS OR LESS

DEALER INFORMATIONDealer Name Dealer Code Claim Number VIN Number

Radio Serial NumberRadio Model NumberDealer Ship DateDealer Replace Date

CUSTOMER COMPLAINT ANALYSISA. TROUBLE

IN:

B. TROUBLEOCCURS:

➀ WholeUnit

➁ AM ➂ FM ➃ TapePlayer

➄ EQ ➅ CDPlayer

➀ Always ➁ Most OfThe Time

➂ Sometimes ➃ Warm

➄ Cold ➅ EngineRunning

➆ EngineOff

➇ Moving

➀ Will Not Play➁ Weak➂ Noise (Static,

Squeal IG, etc.)➃ Dial or Stereo Light➄ Stations at

Wrong Dial Positions

➅ Tape Speed Not Proper➆ No Sound on One Side➇ Eats Tape

❒ Return Tape toCustomers

❒ Dispose of Tape

➈ Other (Describe)_______________________________

C. TYPE OFTROUBLE:

SERVICE CENTER STATUSDATE RECEIVED BY SERVICE CENTER SHIP DATE FROM SERVICE CENTER

EXPLAIN CUSTOMER COMPLAINT IN DETAILAfter checking fuse, speaker and antenna, I believe this unit has the

following trouble: (Check all blocks that apply in above section)

PART NUMBER C QTY UNIT PRICE AMOUNT ITEM AMOUNT

Mark-Up

Labor

Handling

TOTAL

TotalParts

ORIGINALFAILEDPART

PART 3

PART 4

PART 5

PART 6

PART 2

Service Center Code

R.O. NUMBER

Radio ReturRadio ReturRadio ReturRadio ReturRadio Return Forn Forn Forn Forn FormmmmmAttention Dealers: This arAttention Dealers: This arAttention Dealers: This arAttention Dealers: This arAttention Dealers: This area must be completed to rea must be completed to rea must be completed to rea must be completed to rea must be completed to receive creceive creceive creceive creceive credit!edit!edit!edit!edit!

Hyundai Part NumberMileageIn Service / Delivery DateCity State

Explain Detail of Service Performed Tech Initial

NTF Test Result

#1, WHITE: MANUFACTURER / #2, GREEN: MANUFACTURER-NTF HMA /#3, YELLOW: HMA / #4, PINK: HILLSIDE / #5, GOLD: DEALER PTS-0581 9/93

ReturReturReturReturReturn Shipping Labeln Shipping Labeln Shipping Labeln Shipping Labeln Shipping Label

DEALER INSTRUCTIONS

1. Place the defective unit into the specialized foam-packedcarton in which the exchange unit was packaged.

2. Complete the dealer information box and the complaintanalysis portion box.

3. Use the shipping label shown below and ship the defec-tive unit immediately VIA UPS GROUND.

Hyundai Motor AmericaRadio Return Center

4525 East StearnsLong Beach, CA 90805

TAPE THIS LABEL TO CARTO

N! TAPE

THI

S LA

BEL

TO C

ARTO

N!



1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

LINE

LINEMONTH DAY YEAR

CLAIMNUMBER

CLAIMAMOUNT

DATESUBMITTED

DATE(S)RETURNED

RETURNREASON(S)

DATE(S)RESUBMITTED

PAYMENTDATE

AMOUNTPAID

DIFF.APPEAL

DATE

REQUESTDATE

RETURNDATE

DATETO

SCRAP

DATESCRAP

INIT.

REPAIR ORDER SUBMISSION / RESUBMISSION REIMBURSEMENT PARTS DISPOSITION

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1COL.NO.

PAGE NO.______HYUNDAI WARRANTY CLAIM REGISTER

HMA PART NO. NP449-MV010

19



Section 10 ————— Hyundai Protection Plan


Administrative Requirements

Claim Submission/Resubmission

It is the dealership’s responsibility to assure thatevery HPP claim submitted contains complete,accurate information, that the claim is fully andcorrectly executed, and that the supportingdocumentation from which the claim informa-tion is obtained, including the repair order, islegible and understandable. The informationsupplied on the HPP claim repair order, andother supporting documentation, substantiatesthe reason for the repair and the dealership’sclaim for payment.

Check the Hyundai Protection Plan Manual,part# NP434-00020-GE for all processing andsubmission questions.

10.0 Hyundai Protection Plan Policy and Procedures

Section 11 ————— ValueCare


11.0 ValueCare Ownership Program�1992 and 1993 Vehicles

ScheduleService Labor

Vehicle OP Codes Maintenance Time Parts Reimbursed

ELANTRA SER075R0 7,500 MILE .9 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket,

SONATA SER075R0 7,500 MILE .8 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket

ELANTRA/ SER150R0 15,000 MILE 1.4 Oil Filter, 5 Quarts Oil,SONATA Oil Drain Plug Gasket

SER225R0 22,500 MILE .8 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket

EXCEL/ SER075R0 7,500 MILE .8 Oil Filter, 5 Quarts Oil,SCOUPE Oil Drain Plug Gasket

SER150R0 15,000 MILE 1.9 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket,Rocker Cover Gasket

SER225R0 22,500 MILE .8 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket

TURBO TUR050R0 5,000 MILE* .8 Oil Filter, 5 Quarts Oil,SCOUPE Oil Drain Plug Gasket

TUR100R0 10,000 MILE* .8 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket

TUR150R0 15,000 MILE* 1.9 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket,Rocker Cover Gasket

TUR200R0 20,000 MILE* .8 Oil Filter, 5 Quarts Oil,Oil Drain Plug Gasket

NOTE: Tire rotation is included in additionto scheduled service maintenance.

Timing belt inspection included onElantra with the 7,500 mile mainte-nance.

* Turbo Scoupes are eligible for 5,000,10,000, 15,000, and 20,000 mile services.

ValueCare ————— Section 11


• Up to 15 VALUECARE OWNERSHIPSM

maintenance services may be entered oneach Campaign/ValueCare claim screen.

• In addition to the 7,500, 15,000 and 22,500mile regular scheduled maintenance services,and tire rotation, the VALUECAREOWNERSHIPSM program covers thefollowing wear items (that are worn beyondestablished service limits and that requirereplacement) for 24 months or 24,000 mileswhichever occurs first:

– Brake Pads

– Brake Linings

– Brake Discs and Drums

– Clutch Linings

– Filters

– V–Belt

– Bulbs

– Fuses

– Wiper Blades

– Cassette Tape Player Drive/Compact Disc Player Mechanism

and the following adjustments for 24months or 24,000 miles whichever occursfirst:

– Wheel Alignment

– Tire/Wheel Balancing

– Air Conditioning Recharge

– V-Belt

– Body Adjustments

Claims for these noted repairs and adjustmentsshould be submitted to HMA followingregular claim preparation and submissionprocedures using the regular Warranty Claimscreen.

• This VALUECARE OWNERSHIPSM

program excludes the failure of vehiclecomponents due to accidents, abuse,neglect, severe driving conditions, improperoperation, unauthorized modification,alterations, theft, fire, tampering or im-proper repair. The customer is responsiblefor all state or federally mandated inspec-tions and fees. Soft trim, upholstery, andpaint are covered for 12 months/12,000miles, whichever occurs first under theexisting New Vehicle Limited Warranty.

Section 12 ————— 2 Year/24,000 Mile


12.0 2 Year/24,000 Mile Free Service Option�94' Model Year & some 95' Model Year Vehicles

All 1994 and some 1995 Hyundai Models areprovided with the choice of a 2 year or 24,000mile coverage, whichever occurs first. Thiscoverage includes the 7,500, 15,000 and22,500 (5,000, 10,000, 15,000 and 20,000 forTurbo Scoupes) regular scheduled maintenanceservices, tire rotation, and extended coveragefor specific repairs and adjustments. When aHyundai owner requests that your Dealership’sService Department perform a regular sched-uled maintenance service:

• Ask the customer to provide their Two-Year/24,000-Mile Free Service & Mainte-nance card so that the Service Advisor canverify if the service has been previouslyperformed.

• Also, check the DCS Interactive VehicleWarranty History screen to determine if therequested maintenance service has beenpreviously performed. The 7,500, 15,000and 22,500 mile (5,000, 10,000, 15,000 and20,000 for Turbo Scoupes) maintenanceservices will be paid for by HMA once perVIN.

• Perform the maintenance service.

• The cashier should request the 2 Year/24,000-Mile Free Service & Maintenancecard from the customer. The cashier is tocheck off the appropriate box on the Two-Year/24,000-Mile Free Service & Mainte-nance card to indicate that the regularlyscheduled maintenance was performed.

• Use the Campaign/ValueCare MaintenanceClaim screen.

• In the op field, enter the applicable op code.Labor hours and parts will be automaticallycredited to the claim. There is no need toinput labor hours or parts. The reimburse-ment for the engine oil filter, drain pluggasket and rocker cover gasket will be at thecurrent dealer net cost plus the handlingallowance. Reimbursement for the engineoil will be $1.34 per quart x 5 quarts =$6.70, with no handling allowance. Reim-bursement for labor will be based upon thedealer’s approved warranty labor rate,multiplied by the labor time allowed for theapplicable maintenance service.

• The other fields on the DCS Campaignscreen should be filled out according toregular Campaign/Valuecare maintenanceclaim input procedures.

• Submit the claim to HMA for reimburse-ment via the DCS following regular Cam-paign/ValueCare Maintenance Claim inputprocedures.

Documents

ATBLE OF CONTENTSsom.csudh.edu/fac/lpress/471/links/protos/hytraining/... · 2014-06-08 · D. Evaluation of Dealer’s Service and Parts Performance ... 5.0.4 Campaign/ValueCare