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Qualitätsmanagement
Das Unternehmen Siemens AG Österreich Siemens Qualitätsmanagementsystem
Workshopreihe Unternehmensqualität 2013Quality Austria, Zelinkergasse am 16.05.2013Markus Stelzhammer, Qualitätsmanager der Siemens AG Österreich
Mai-13 Stelzhammer, SAGÖ QMSeite 2
Siemens AG Österreich
7431 Mitarbeiter davon ca. 3000 in Siemens City
Umsatz: 2.41 MioEUR
Verantwortung für den Cluster Central Eastern Europe: Armenia, Austria, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Israel, Kosovo, Montenegro, Republic of Moldova, Romania, Serbia, Slovakia, Slovenia, Turkey and Ukraine
Mai-13 Stelzhammer, SAGÖ QMSeite 3Stand: Jänner 2013 Cluster CEE 2013 Seite 3
Unsere Unternehmensstruktur
** Operativ vom Stammhaus geführt.
Sektorübergreifende Aktivitäten
Financial Services
Siemens Real Estate
Wesentliche Beteiligungen
Siemens VAI Metals Technologies
Energy
Fossil Power Generation
Oil & Gas
Energy Service
Power Transmission
Wind Power
Solar & Hydro
Healthcare
Imaging & Therapy Systems
Clinical Products
Diagnostics
Infrastructure & Cities
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Building Technologies
OSRAM*
Industry
Industry Automation
Drive Technologies
Customer Service
Metals Technologies
SIMEA
Forschung und Entwicklung
Corporate Technology
Mai-13 Stelzhammer, SAGÖ QMSeite 4 January 2013Seite 4
Cluster Central & Eastern Europe Overview
Key- Economic indicators for 2010- GDP Growth in 2012
Cluster CEE
19 countries 15 regional companies
5 representation offices
40.000 employees € 8.8 bn turnover91 companies26 manufacturing sites
Area: 2.513.441 km²Population: 230.2 mnGDP: € 1,771.3 bnGrowth GDP (real): 2.7%
Mai-13 Stelzhammer, SAGÖ QMSeite 5
Qualitätsmanagement bei SiemensVision & Strategie, Entwicklung des Qualitätsmanagementsystems
Mai-13 Stelzhammer, SAGÖ QMSeite 6
Our Vision and Our Values
Energy efficiency
Industrial productivity
Affordable and personalized healthcare
Intelligent infrastructure solutions
Siemens – the pioneer in
Responsible
Committed to ethical and responsible action
Excellent
Achieving high performance and excellent results
Innovative
Being innovative to create sustainable value
Our values
Mai-13 Stelzhammer, SAGÖ QMSeite 7
Siemens Quality – passion for excellence!
Siemens Quality – value for our customers!
Siemens Quality – important cornerstone of our brand
Excellence … inspire with by meet implied, contracted and inspiring requirements
Avoid quality incidents
brand
Recent customer awards for Siemens
Constantly meet customer expectation to ensure loyalty
"Quality is our benchmark for determining the degree to which our products, projects and services meet customer requirements in terms of functionality, performance and price"
Infrastructure& Cities
Industry
Energy
Healthcare
Mai-13 Stelzhammer, SAGÖ QMSeite 8
One Siemens Quality Vision – Siemens stands for world-class quality !
Quality Vision
Siemens stands for world-class quality
Quality Strategy
Implement the Mandatory Elements of the Siemens Quality Management and continuously improve Product-, Process- and People Quality
Quality Principles
Quality is determined by our customers
Quality means understanding and exceeding customer expectations
Quality starts at the top
Quality is a value of all employees
Quality needs to be integrated into products and processes at an early stage
Quality is a matter of measurement and transparency
Quality needs continuous improvement
Mai-13 Stelzhammer, SAGÖ QMSeite 9
Implement Mandatory Elements to continuously improve and achieve business impact
Businessimpact of
QMProcesses
Quality manage-
ment system
Customerimpact of
QM
Products & services
Quality organi-
zation and people
That’s what CEOs expect from world-class Quality Managers
Disconnection QM and Business
This is not enough!
Implement Mandatory Elements to continuously improve
Source: CQM
Mai-13 Stelzhammer, SAGÖ QMSeite 10
1985 1993 1996 2001–2013
Siemens QM
TQM
QM system (ISO)
Product testing
Quality Management was continuously improved
Quality Management history at Siemens
Note: TQM: Total Quality Management; EFQM: European Foundation for Quality Management
+ + +
Mai-13 Stelzhammer, SAGÖ QMSeite 11
Structure of 9 Mandatory Elements of Siemens Quality Management
Quality Strategy
I
II
III
IV
ExcellentProcesses
Quality Controlling
Leadershipfor Quality
Spirit by management involvement
Control and support role of Quality Manager
Business-driven Quality Planning
Focused Quality Reporting
CustomerIntegration
Quality standards in Processes and Projects
Quality-based Supplier Management
Continuous Improvement
Comprehensive Qualification for Quality
Mindset and Outstanding Capabilities
1 2 3
4
5
6
7
8
9
Q-m
etho
ds
quality culture
SIEMENS
Mai-13 Stelzhammer, SAGÖ QMSeite 12
Kunde/Markt:• ISO9001• ISO14001 • OHSAS18001• ISO13485• SCC• IRIS• ISO50001• ...
Eigentümer/Shareholder:• SOA• KontraG• HGB• IFRC• USGAAP• .......
Mitarbeiter:• AschG• Work law• Employment agreement• .....
Gesellschaft:• EMAS• ISO 14001 • ...
Lieferanten/ Partner:• Contract• Payment• Liquidity• ...
Organisation = System
Human Ressources
Anforderung an ein Unternehmen – Treiber der Qualität
Produktion
Beschaffung
Controlling
PM
Strategie Governance
Entwicklung
Service
IT
Logistik
Vertrieb
Mai-13 Stelzhammer, SAGÖ QMSeite 13 08.05.2013Seite 13
Integrated Management System (IMS)
Seite 13
QualityQualityISO 9001ISO 9001
PolicyPolicy & Goals& Goals
(vgl. Quality Austria Modell IMS)
Certifications, Assessment, Validation (systems, projects, products)
Integrated Management System
Health & Health & SafetySafety
BS OHSAS 18001 BS OHSAS 18001
EnvironmentEnvironment & Energy& Energy
ISO 14001, ISO 50001ISO 14001, ISO 50001
Know
howtransfer
(publications, congresses, comm
unities)Ed
ucat
ion
(sem
inar
s, c
ertif
icat
ion)
Siemens Siemens spezificspezific standardsstandards
ExcellentIntegration-foundation
Additional Standards Additional Standards e.ge.g. SCC; ISO13485. SCC; ISO13485
Mai-13 Stelzhammer, SAGÖ QMSeite 14Seite 14
IMPLEMENTATION PROCESSES & PROCEDURES
responsibilities, documentation, communication, controls, etc.
POLICY, GOALS, PROGRAM
ANALYSIS & ASSESSMENT
of quality, environmental- and health & safety relevant aspects
Our Integrated Management System (IMS) approach
Seite 14
• Quality• Environment / Energy• Occupational Health & Safety
CONTROLLING
• Audits• Assessments• Internal Control System• Management Review
correction & prevention measures regarding non-conformities
continuous improvement
Mai-13 Stelzhammer, SAGÖ QMSeite 15
Integrated Management System (IMS) – Practice Examples
Seite 15
Q-&EHS assessment matrix Q-&EHS goals & program
Management Manual
MM - Systemdocumentation
Mai-13 Stelzhammer, SAGÖ QMSeite 16
How does this work in practice?
Two aspects are particular important to me: cooperative interaction and the personal respect to each other. Further important is the consequent implementation of decisions which are made.
Last but not least: If we recognize that something going wrong we define corrective measures. Faults can happen - we are humans – but we have to learn about it.
Letter Industry Sector CEO Prof. Dr. Siegfried Russwurm
Mai-13 Stelzhammer, SAGÖ QMSeite 17
Danke für Ihre Aufmerksamkeit !
Markus Stelzhammer
Leiter Quality Management
Siemens AG Austria
Head of CEE Quality Management
E.Mail: [email protected]
