Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Quality and Professionalization –
Intermediate Results of a national German
„Coordination Process“Martina Pohl, Peter C. Weber
Heidelberg University, IBW
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Overview • Problem of strengthen the pattern “Quality and Professionalisation” • Quality as Result of a negotiation process - The coordination process: The recommendation of the nfb • Combined approaches to quality • A set of quality criteria• The quality development frame and experience from bringing it to practise
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Professionalization in our field is about establish more clear and stronger patterns. How can we identify, if the
pattern has reached professionalized status?
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on level of counsellors: If the engagement as a counsellor is based on professional behaviour, competence, reflection and continuing development…
on policy level: if responsible actors make a clear statement on institutions that support professional guidance/counselling….
on individual level: If clients know what he/she can expect ....
on organisational level: If a provider knows and respects the need for proper environment that allows professional service…
on science, universities?
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Policy context and approach
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Quality and professionalisation „where no one is in charge“
• The situation in the field of Guidance in Germany is very diverse and
• we asume, that no one is „in charge“ for the issue • Cooperation and coordination needs commitment to give
up partly their authonomy and engage for a „common good“
• See also Crosby & Bryson: Leadership for a common good in a shared power world (2005)
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Quality-Criteria as result of a negotiation process
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
NfbKoordinatio
n
IBWScientific
base
WG1 „Standards & Competence“
Project-Partner Work-groups
WG „Quality
development“
Coordination-BoardPolicy makers, Experts, Stakeholders
Expe
rts
from
the
field
Tran
sfer Transfer
Piloting and discussion with practise (Praktitioners and Organisations)
TransferTransfe
r
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Process of developing a „quality pattern“
• Flipchart
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
The quality approach
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Existing quality assurance activities in Germany
• Use of evaluation tools on level of providers• Use of QMS in some organizations that also offering
guidance• Use of standards and other tools in BA (PES)• Initiative toward quality concepts in Länder (16 Federal
States)• Standards developed by professional associations
- > No consistent model or approach
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Cirtieria for professional practise
• Professional practise can be described by criteria• The quality approach shall reflect these criteria to foster
professionalisation (instead of undermining it) • Such criteria are for instance
– The process is based on the interest of the Klient– Methodology has an scientific base and is proved by practise– Employed practitioners have a certain qualification– The service and the processes are transparent for Klients and
interested actors– ...
• The Idea is, to anchor criteria of professional practise in the quality appraoch
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Different Approaches to Quality
Common understanding of guidance/counselling in the field of education,
vocation and empolyment
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
The Quality Criteria
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Criteria on five levels
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Consultant‘s System
Consulter‘s System
Counselling System
Organizational Context
Societal Context
Quality Criteria from a process perspecitive
Quality Criteria from the organiational context
Generic Prinziples
Intervention techniques
Source: Schiersmann/Thiel ,2011
Quality Criteria from the societal context
Quality Criteria from the consultans perspective
Basic Critera
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All Quality criteria reflect different perspecitves
• All Quality Criteria are formulated in respect of – What the Practitioners shall respect, – What the Organisations/service providers shall respect and – What the policy actors in charge shall respect
• So alongside all the criteria the tree levels have a responsibility
• The Criteria can be reached if all actors fulfil their ‘task’
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The basic Quality Criteria are:
Ü1. Orientation on the clients (interest, need)
Ü2. Transparency of the service,
Ü3. Ethical base
Ü4. Continuing improvement of practise
In general: All Quality Criteria are operationalized with indicators
The indicators are the base for developing quality assessment and reflexion approaches (available in German)
Basic Criteria (Ü – Übergreifend)
What is it about?
Thera are criteria which are the geneneral base for a
hich quality and professional
guidance/counselling service.
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For the Guidance/Counselling process we defined criteria that reflect important aspects that are proved by empirical studies as well as by practise as effective and basic.
The criteria are explicitly open for all kind of services and a wide range of approaches and methods.
P1. The counsellor sets up (and maintain) a relationship that is appropriate to the reason of counselling.
P2. Clarification of Interest. Counsellor and counselee are clarify the interest/issue and goals for the session
P3. Client and Counsellor work together to identify the situation, resources and the goals of the counselee
P4. The counsellor supports the counselee in developing solutions appropriately.
.
Process Criteria (P - Prozess)
What is it about?
Quality in guidance is based on a professional
guidance/counselling process!
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The Criteria descibe the need for qualification, derfined competence and continues development.
These criteria combine the set of Quality Criteria with the competence frame that is developed in the process.
B1. By means of his/her education and continuous further training and refelxion, the counsellor is able to act in a professional way. The contents of the education and further training match the accredited qualification profile
B2. The counsellor acts according to the developed quality criteria/standards, concretises them on his/her own responsibility and reflects his/her work according to these standards
Criteria for Cousellors - Berater (B)
What is it about?
Without professional practitioners no high quality
service is possible!
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These set of criteria define the needs for a organisational environment.
They encourage to link the service stronger to the resources etc. and want to rise the awareness that Guidance/counselling needs specific environment.
O1. Defined Service and Mission
O2. Defined Structures and Service Processes
O3. Develop organisational cultur
O4. Provide appropriate staff and resources
O5. Develop appropriate networks
Organisation (O)
What is it about?
Guidance needs propper organiationsl environmen!
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These Criteria describe how guidance refelcts on knowledge and information comming from difernt fields in society (e.g. Labour makret, Economy, Education, Law and Funding).
And these criteria describe the aspects that set the goals that shall be achieved/supported by guidance (outcomes, effects)
Transfer of information
Strenghtening self-organisation and career competence
Supporting achievement (Education, vocation, work)
Supporting social inclusion
Gesellschaftliche Rahmenbedingungen (G)
What is it about?Legitimacy, impact and
success of guidance/counselling
activities are strongly linked with the goals and
circumstances that are coming from a social
background.
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Questions:
• Questions, Comments?• What is your experience establishment
quality-criteria in your context? • How do you see the relationship of quality
criteria approach and professionalism
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Implementing Quality Criteria into quality development in pracitse
Experiance form actual pilot projects
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Extending the implemetation
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Publishing and spreading the reached status
Using and validating the Quality Criteria (QMM) and Quality Development Frame (QER)
Building structures for transparency of high Quality and professional Services
Bounding of (public) funding of services and projects on quality criteria and professional criteria
Establishment of validation of practitioners competence
Building up a supporting infrastructure
Next steps to extend the „pattern Quality and Professionalism”
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Involvement of policy perspective on the different levels. Keep or get the awareness
Reached and reachable Grade or intensity of building a „new pattern quality and profession“
Establishment of „Institutions“ that guarantee a continues, open and multi-perspective further development
Keep in strong contact with trans-national/European developments
Defining the role of Science in such development projects
Critical refelction: Where we are, what is the role of research and scientific evaluation
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
• In a picture: the pattern is establishing...(?)
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Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Questions: • Questions, Comments• What is your experience about science in
combination with such “hands on” and political development projects
• If “Quality development and professionalization” is a field of competence for the practitioners. What do you think students should learn in our study programs?
Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net
Thank you very much
Kontakt:www.beratungsqualität.net
Peter C. [email protected]