Offener Koordinierungsprozess zur Qualitätsentwicklung [email protected] | Quality and Professionalization – Intermediate

Offener Koordinierungsprozess zur Qualitä[email protected] | www.beratungsqualitaet.net

Quality and Professionalization –

Intermediate Results of a national German

„Coordination Process“Martina Pohl, Peter C. Weber

Heidelberg University, IBW


Overview • Problem of strengthen the pattern “Quality and Professionalisation” • Quality as Result of a negotiation process - The coordination process: The recommendation of the nfb • Combined approaches to quality • A set of quality criteria• The quality development frame and experience from bringing it to practise


Professionalization in our field is about establish more clear and stronger patterns. How can we identify, if the

pattern has reached professionalized status?

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on level of counsellors: If the engagement as a counsellor is based on professional behaviour, competence, reflection and continuing development…

on policy level: if responsible actors make a clear statement on institutions that support professional guidance/counselling….

on individual level: If clients know what he/she can expect ....

on organisational level: If a provider knows and respects the need for proper environment that allows professional service…

on science, universities?


Policy context and approach


Quality and professionalisation „where no one is in charge“

• The situation in the field of Guidance in Germany is very diverse and

• we asume, that no one is „in charge“ for the issue • Cooperation and coordination needs commitment to give

up partly their authonomy and engage for a „common good“

• See also Crosby & Bryson: Leadership for a common good in a shared power world (2005)


Quality-Criteria as result of a negotiation process


NfbKoordinatio

n

IBWScientific

base

WG1 „Standards & Competence“

Project-Partner Work-groups

WG „Quality

development“

Coordination-BoardPolicy makers, Experts, Stakeholders

Expe

rts

from

the

field

Tran

sfer Transfer

Piloting and discussion with practise (Praktitioners and Organisations)

TransferTransfe

r


Process of developing a „quality pattern“

• Flipchart


The quality approach


Existing quality assurance activities in Germany

• Use of evaluation tools on level of providers• Use of QMS in some organizations that also offering

guidance• Use of standards and other tools in BA (PES)• Initiative toward quality concepts in Länder (16 Federal

States)• Standards developed by professional associations

- > No consistent model or approach


Cirtieria for professional practise

• Professional practise can be described by criteria• The quality approach shall reflect these criteria to foster

professionalisation (instead of undermining it) • Such criteria are for instance

– The process is based on the interest of the Klient– Methodology has an scientific base and is proved by practise– Employed practitioners have a certain qualification– The service and the processes are transparent for Klients and

interested actors– ...

• The Idea is, to anchor criteria of professional practise in the quality appraoch


Different Approaches to Quality

Common understanding of guidance/counselling in the field of education,

vocation and empolyment


The Quality Criteria


Criteria on five levels

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Consultant‘s System

Consulter‘s System

Counselling System

Organizational Context

Societal Context

Quality Criteria from a process perspecitive

Quality Criteria from the organiational context

Generic Prinziples

Intervention techniques

Source: Schiersmann/Thiel ,2011

Quality Criteria from the societal context

Quality Criteria from the consultans perspective

Basic Critera


All Quality criteria reflect different perspecitves

• All Quality Criteria are formulated in respect of – What the Practitioners shall respect, – What the Organisations/service providers shall respect and – What the policy actors in charge shall respect

• So alongside all the criteria the tree levels have a responsibility

• The Criteria can be reached if all actors fulfil their ‘task’


The basic Quality Criteria are:

Ü1. Orientation on the clients (interest, need)

Ü2. Transparency of the service,

Ü3. Ethical base

Ü4. Continuing improvement of practise

In general: All Quality Criteria are operationalized with indicators

The indicators are the base for developing quality assessment and reflexion approaches (available in German)

Basic Criteria (Ü – Übergreifend)

What is it about?

Thera are criteria which are the geneneral base for a

hich quality and professional

guidance/counselling service.


For the Guidance/Counselling process we defined criteria that reflect important aspects that are proved by empirical studies as well as by practise as effective and basic.

The criteria are explicitly open for all kind of services and a wide range of approaches and methods.

P1. The counsellor sets up (and maintain) a relationship that is appropriate to the reason of counselling.

P2. Clarification of Interest. Counsellor and counselee are clarify the interest/issue and goals for the session

P3. Client and Counsellor work together to identify the situation, resources and the goals of the counselee

P4. The counsellor supports the counselee in developing solutions appropriately.

.

Process Criteria (P - Prozess)

What is it about?

Quality in guidance is based on a professional

guidance/counselling process!


The Criteria descibe the need for qualification, derfined competence and continues development.

These criteria combine the set of Quality Criteria with the competence frame that is developed in the process.

B1. By means of his/her education and continuous further training and refelxion, the counsellor is able to act in a professional way. The contents of the education and further training match the accredited qualification profile

B2. The counsellor acts according to the developed quality criteria/standards, concretises them on his/her own responsibility and reflects his/her work according to these standards

Criteria for Cousellors - Berater (B)

What is it about?

Without professional practitioners no high quality

service is possible!


These set of criteria define the needs for a organisational environment.

They encourage to link the service stronger to the resources etc. and want to rise the awareness that Guidance/counselling needs specific environment.

O1. Defined Service and Mission

O2. Defined Structures and Service Processes

O3. Develop organisational cultur

O4. Provide appropriate staff and resources

O5. Develop appropriate networks

Organisation (O)

What is it about?

Guidance needs propper organiationsl environmen!


These Criteria describe how guidance refelcts on knowledge and information comming from difernt fields in society (e.g. Labour makret, Economy, Education, Law and Funding).

And these criteria describe the aspects that set the goals that shall be achieved/supported by guidance (outcomes, effects)

Transfer of information

Strenghtening self-organisation and career competence

Supporting achievement (Education, vocation, work)

Supporting social inclusion

Gesellschaftliche Rahmenbedingungen (G)

What is it about?Legitimacy, impact and

success of guidance/counselling

activities are strongly linked with the goals and

circumstances that are coming from a social

background.


Questions:

• Questions, Comments?• What is your experience establishment

quality-criteria in your context? • How do you see the relationship of quality

criteria approach and professionalism


Implementing Quality Criteria into quality development in pracitse

Experiance form actual pilot projects


Extending the implemetation


Publishing and spreading the reached status

Using and validating the Quality Criteria (QMM) and Quality Development Frame (QER)

Building structures for transparency of high Quality and professional Services

Bounding of (public) funding of services and projects on quality criteria and professional criteria

Establishment of validation of practitioners competence

Building up a supporting infrastructure

Next steps to extend the „pattern Quality and Professionalism”


Involvement of policy perspective on the different levels. Keep or get the awareness

Reached and reachable Grade or intensity of building a „new pattern quality and profession“

Establishment of „Institutions“ that guarantee a continues, open and multi-perspective further development

Keep in strong contact with trans-national/European developments

Defining the role of Science in such development projects

Critical refelction: Where we are, what is the role of research and scientific evaluation


• In a picture: the pattern is establishing...(?)

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Questions: • Questions, Comments• What is your experience about science in

combination with such “hands on” and political development projects

• If “Quality development and professionalization” is a field of competence for the practitioners. What do you think students should learn in our study programs?


Thank you very much

Kontakt:www.beratungsqualität.net

Peter C. [email protected]

Documents

Offener Koordinierungsprozess zur Qualitätsentwicklung [email protected] | Quality and Professionalization – Intermediate