PLM auf globaler Ebene Nutzen und Herausforderungen · PLM auf globaler Ebene – Nutzen und Herausforderungen Ralf Diekmann, Hilti AG Swiss PLM-Forum 2012, Rapperswil, 08.11.2012

Global PLM I R. Diekmann I 08.11.2012 1 www.hilti.com

PLM auf globaler Ebene – Nutzen und

Herausforderungen

Ralf Diekmann, Hilti AG

Swiss PLM-Forum 2012, Rapperswil, 08.11.2012


Agenda

● Hilti

● Global EDM: Benefits & Challenges

● PLM – more than EDM

● More Benefits & Challenges


The Hilti Group


● Founded in 1941 in Schaan, Principality

of Liechtenstein

● One of the leading global companies in

providing products, systems and

services to construction professionals

● Present in more than 120 countries on

six continents

● 2009: 20,000 employees, 3.5 billion EUR

turnover

● More than 60 nationalities at Group

Headquarters in Schaan, Liechtenstein

● Direct sales model

● 2003 winner of the Carl Bertelsmann

Prize for outstanding corporate culture

Hilti – a worldwide presence


System solutions for construction professionals


Worldwide production network

Main R&D

Locations


Hilti IT – Global Processes and Data (GPD/H2)

Globally harmonized Processes and Data (GPD)

+ centralized SAP ERP environment (H2) = GPD/H2

● One central SAP ERP, SAP ERP HCM, SAP NetWeaver BW, SAP CRM, SAP

NetWeaver PI, SAP NetWeaver Portal, SAP APO, SAP eWM, SAP CUA, SAP SolMan

system for all GPD/H2 organizations

● >95% of all business transactions worldwide on GPD/H2

● Global IT organization with 3 strategic sites in US, Malaysia,

Liechtenstein offering 24/6 service

● Strong application support and in-house development; Local on-site

support only for Office Automation

● Engineering: Globally homogeneous 3D-CAD NX with direct integration

into SAP-ERP DMS


Agenda

● Hilti





Global EDM - Benefits

Benefits from EDM on central SAP-ERP comes from 2 areas:

1. Global Data / Professional DMS:

● Seamless availability of all data – incl. documents – on all sites

● Increased transparency results in increased parts re-usage

● International collaboration projects (e.g. platform projects)

● Easy transfer of product responsibility between sites

2. Process Integration:

● Synchronization between engineering and logistic data

● Availability of logistics data in engineering

● Overlap of development and sourcing activities

● Simplified transfer of data from engineering to production (& sales,

finance, logistics, etc.)


Global EDM - Challenges

• Usability of SAP for Engineers: => ECTR

• Seamless distribution of documents and the pain of long distances

• Data access vs. data protection in global collaboration

• Language support => 30+ languages


Usability: SAP for Engineering Departments


The pain of long distances

• Instant file access for everybody from anywhere is possible, but

sometimes also a hurdle (you cannot overcome speed of light)

• Additional effort is necessary to avoid instant updates

Filespace

FS

Filespace

FS

KPRO

CS CSC

KPRO

CS CSC

WAN LAN


IP-Protection and Global Collaboration

Requirements

• Engineering Data (CAD-Data, Drawings, other Documents, BOMs,

certain Material Data, Change Documentation) must be protected from

visibility outside Europe (except explicitly approved)

• Re-usage of parts must be possible also across international locations

• Global engineering projects across international locations must be

possible (especially between Europe and Asia)

Data needs to be protected by default

It needs to be possible to make data visible on demand


Agenda

● Hilti





PLM is more

than EDM

A holistic

view to PLM

more challenges &

more benefits …

PLM

Develo

pment

Testing

Proto

types

Requ

irem

ents

Idea

s

Operatio

n

Project Mgmt

Research

ProductEngineeringProduction

Engineering

Service

Engineering

IP-Protectio

n

Pro

d. D

ocu

men

tation

Software

Electrical

Chemical

Mechanical

B2B

Print

WebM

ob. A

pps

Soft

war

e

Marketing

After Sales

Sales

DistributionProduction

Sourcing

INP

Phase-Out


Global Marketing Data Management

Situation:

• Marketing data is managed locally on-demand per publication

• Tremendous amount of effort for publishing e.g. product catalogs

• No control on marketing messages given to customers; even sometimes

brand erosion

Approach:

• Globalize & centralize marketing data creation & management

Challenges

• Allow markets the necessary flexibility to adjust marketing messages to

local situations (e.g. not all applications are relevant in all countries);

change management (transfer of responsibility)


Global Marketing Data Management (cont.)

Solution:

• Build up a global repository of ALL marketing relevant data worldwide (150%

content)

• Implement a centralized translation process

• Implement a localization process by selection (“pick & choose”)

• Install the central repository as single-source-of-truth with automated

interfaces to all relevant consuming systems (DTP, Web, B2B, MobileApps,

Customer-SW, …)

Benefits:

• Legally, technically & brand-approved central data repository

• Consistent content and look & feel for all output channels

• Productivity gains in local markets (no translation & content work any more)


Example of Implication of «pick and choose»


Resume

• global EDM in not out-of-the-box but challenges can be solved

• Benefits result from two areas in global EDM:

• Global data / truly working global DMS

• Close process integration between Engineering & downstream

• PLM is more than Engineering & Logistics Data Management

• Marketing needs to be integral part in it

• Benefits come from centralization, globalization, and interfacing

(Single-Source-of-Truth)


Thank you for your

attention.