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MODULE

Learning Outcomes

Hess Pet Center I14

• Apply keying, formatting, and word processing skills.• Work independently with few instructions.

2© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

• You are an intern at a new joint venture—Hess Pet Center.

• Hess Pet Center is located in Hess Office Park. You have already worked with several projects in Hess Office Park.

• Primary goals are to maintain current clients of Faulk Pet Care and develop new business from employees in Hess Office Park and in surrounding upscale residential neighborhoods.

• Contact information for Hess Pet Center is shown at right.

Project Setting Lessons 81–83

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• Preview and proofread each document you prepare.• Use Hess Pet Center letterhead and memo form; do not prepare envelopes—most documents

are distributed by email.• Apply Ion theme with Casual document formatting style.• Use current date; position at 2.5" or two blank lines below letterhead.• Use first names on memos.• As a shortcut, employees use hpc; always spell out Hess Pet Center.• Use block letter format with open punctuation; salutation: Dear + title and last name; and the

following closing lines spaced properly:

Standard Operating Procedures (SOPs)

SincerelyDouglas C. Schmidt, Managing PartnerRetail and Service Operations

SincerelyErin A. Faulk, DVM, Managing PartnerVeterinary Operations

Lessons 81–83

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• 14-d1 Memo• 14-d2 Letter• 14-d3 Announcement• 14-d4 Compose Memo• 14-d5 Table

Documents

• 14-d6 Organization Chart• 14-d7 Newsletter• 14-d8 Mail Merge• 14-d9 Labels• 14-d10 Business Plan

Lessons 81–83

5© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

14-d3 Quick Check Lessons 81–83

6© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

14-d5 Quick Check Lessons 81–83

7© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

14-d6 Organization Chart Lessons 81–83

8© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

14-d8 Quick Check Lessons 81–83

9© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

14-d10 Quick Check Lessons 81–83

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14-d10 Quick Check (cont.) Lessons 81–83