Geschäftsprozessmanagement: Die Brücke zwischen Business ...wko.at/ubit/beratertag/...zwischen_business_und_IT.pdf · Geschäftsprozessmanagement: Die Brücke zwischen Business

Österreichischer IT- & Beratertag 2006

Geschäftsprozessmanagement: Die Brücke zwischen Business und IT- Der Prozess- Die Software- Die Zukunft des Geschäftsprozessmanagements


Salesprocessing

Purchasingprocessing

Human Resourcesprocessing

Financeprocessing …

Innovation goalsInnovation goals

Economic goalsEconomic goals

Legal requirementsLegal requirements

Quality goalsQuality goals

Managing Operative Business Processes Managing Operative Business Processes


Process of Process Management Process of Process Management

Process of process management (Meta process) Process of process management (Meta process)

Process strategy

Process design

Process implementation

Process controlling

Salesprocessing

Purchasingprocessing

Human Resourcesprocessing

Financeprocessing …

Operative business processesOperative business processes


Organisational ModelWho? What about?

Process Model

Why?Clear Objectives/Targets

How?ARIS Framework

Whereby?Technology

BPM

BPM: What is needed?BPM: What is needed?


Positioning: Business BPM vs. technical BPMPositioning: Business BPM vs. technical BPM

Define Create Execute Monitor

Technical BPM

Business BPM

BPStrategy

BPDesign

BPControlling

....

BPImplementation



Business Process Excellence Business Process Excellence -- LifecycleLifecycle


ARIS Platform ARIS Platform -- Traditionally Innovative Traditionally Innovative

ARIS BSC SolutionARIS Business OptimizerARIS Business Simulator…

ARIS Business ArchitectARIS Business DesignerARIS Business PublisherARIS IT ArchitectARIS Enterprise Architecture Solution…

ARIS for SAP NetWeaverARIS SOA DesignerARIS Business Rules DesignerARIS UML Designer…

ARIS Process Performance ManagerARIS Audit Manager…


ARIS Platform 2007 ARIS Platform 2007 -- One Look & FeelOne Look & Feel

ARIS Business Architect

ARIS PPM

ARIS Business Designer

ARIS Audit Manager

>> Usability is the Key <<

International usability test with impressive results95% very and highly satisfied ARIS end-users

Highly

Very

ARIS Platform• 4 Platforms• 30+ Products/Components • 20+ Languages• 5+ Databases• 5+ Operating Systems• 2+ Application Server


ERPERP

Software Architectures Are ChangingSoftware Architectures Are Changing

Best of BreedBest of Breed Enterprise ServicesEnterprise ServicesData integrationData integration Application integrationApplication integration Process flexibilityProcess flexibility

Repository(Business Data)

Repository(Business Data)

Sales

Procure-ment

Finance

. . .

Portal

E-ServiceE-Service E-ServiceE-Service

E-ServiceE-ServiceE-ServiceE-Service

Process Engine

EAI

Portal

CRM SRM SCM . . .


Three LayersThree Layers

BusinessBusinessModelModel

BusinessBusinessProcessesProcesses

BusinessBusinessApplicationsApplications

PartnerPartner

EnterpriseEnterprise CustomerCustomerSupplierSupplier

CRM ERP SCM …

Enginee ring ProductionSale s &

DistributionM a na ge me nt

M ate ria lRe quirem e nts

Pla nningProcure me nt Inventory

Ma na gem ent

FinancialMa na gem ent


Three LayersThree Layers

BusinessBusinessModelModel

ChangesChanges

BusinessBusinessProcessesProcessesChangesChanges

BusinessBusinessApplicationsApplications

ChangesChanges

New ServicesNew Services

New ProductsNew Products

AcquisitionAcquisition

New SalesChannels

New SalesChannels

New MarketsNew Markets

New PartnersNew Partners

. . . . . .

New ProcessesNew Processes

NewProcess Flows

NewProcess Flows

NewDepartments

NewDepartments

New BusinessFunctions

New BusinessFunctions

New KPI‘sNew KPI‘s

NewResponsibilities

NewResponsibilities

New InformationAccess

New InformationAccess

ModificationsModifications CompositionComposition . . . . . .

IntegrationIntegrationExtensionsExtensions

StrategyStrategy

BPMBPM

SOASOA


Granularity of Business ServicesGranularity of Business Services

Customer Order Processing

QuotationProcessing

Pricing

Determine customer credit-

worthiness

Read customer number

Read customeraddress

BasicBusinessService?

BasicBusinessService?

=>

=>…

…

…


SOASOA--ObjectivesObjectives

More cost and time effectiveness in standardised access, modification, extension, composition and integration of IT-Systems

Closer alignment between Business and IT

Higher growth in revenue and profit

1

2

3

Higher flexibility, agility, visibility, consistency and productivity of Business Processes


Technical View

ARIS Platform

Business View

Strategy Design Implementation Controlling

Web-SphereSAP

NetWeaver(BPP)

Biztalkserver

WebLogic

Inter-stage

MultivendorMultivendor PlatformPlatform StrategyStrategy forfor ARISARIS

Enterprise Services

Repository

OracleFusion

Middleware


SAP EnterpriseSAP Enterprise--SOA Content in Integrated ARIS SOA Content in Integrated ARIS

Österreichischer IT- & Beratertag 2006Business Components

CustomerRelationshipManagement

...

SupplyChain

Control

Process Components

CRM

CustomerQuote

Processing

SalesOrder

Processing

Business Objects / Enterprise Services

Ordering in

CreateOrder

ChangeOrder

CancelOrder

Purchase OrderProcessing at

Customer

Order

MaintainOrder

Process Landscape

Management Processes

. . .

Supplier Processes

Customer Processes

Process Architecture

CustomerQuote

Processing

. . .

OrderProcessing

Process Model

Order

AllocateOrder Employee

QuotationProcessing

SalesEmployee

QuotationConfirmed

ApproveOrder

Sales TeamManager

CustomerQuote

CreateSales Order

SAP

BPP

Mod

els

Cus

tom

er M

odel

s

Mapping Customer Models with SAP EMapping Customer Models with SAP E--SOA ContentSOA Content


Company Organisation

Company

Finance Sales Procure-ment Logistic …

functional

Software architecture

SAP R/3

FI/CO SD MM PP …

functional

The current Architecture of ERP SystemsThe current Architecture of ERP Systems


Company Organisation

Company

Finance Sales Procure-ment Logistic …

functional

?

In the Future: Two Worlds?In the Future: Two Worlds?


Service-oriented business processes

SYS

SYS

SYS

Service oriented Business Process Modelling

Oracle Design Time

BPELUML

BPELUML

Eclipse, JDeveloper

BPEL Designer

J2EE Application Server(Oracle Application Server,

Weblogic, JBoss, WebSphere)

Core BPEL Engine

WSDL Binding Built-in IntegrationServices

JCA

WebService

JMS

Email

BPEL Process Manager

XQuery XSLTUser

Tasks ...

Simulation

Real-life data

BPEL Processes UML Diagrams

«businessClass»Movie

t itle: Stringduration: Integer

«businessClass»Show

beginning: Date = nullnumberOfSoldTickets: Integer

schedule(in beginning: Date)cancel()movie() : Movie {query}beginning(): Date {query}availableTickets(): Integer {query}createReservation(in requestedTickets: Integer): ReservationcancelReservations()addReservation(in reservation: Reservation)

«businessClass»MovieTheater

name: String

shows(in movie: Movie): Show[*] {query}

«businessClass»Theater

number: IntegerseatCount: Integer

shows(in movie: Movie): Show[*] {query}shows(in movie: Movie, in beginning: Date): Show {query}

1 1. .*1 1. .*

1

*

1

*

*1 *1

«businessClass»Reservation

numberOfReservedTickets: IntegerreservationCode: Integer

«create» create(in show: Show, in numberOfTickets: Integer): Reservation

*

1

*

1

«businessClass»Ticket

* 1* 1

*

*

*

*

ERP

SCM

CRM

Service orientedIT landscape

WSDL

Oracle Fusion Runtime

Architecture ARIS Architecture ARIS -- Oracle Fusion IntegrationOracle Fusion Integration


ERPERPCRMCRM

ARIS PPMARIS PPMARIS PPM

InquiryInquiry

Flow ofdocuments/events Process

sequence

Time

CreateCreatequotationquotation

Salesstaff

AcceptAcceptorderorder

Customermanagement

CreateCreateshipping listshipping list

Clerk

WriteWriteinvoiceinvoice

Groupleader

CheckCheckpaymentpayment

Clerk

FI/COFI/CO

Adapter AdapterAdapter

Graphical Process Model from Runtime DataGraphical Process Model from Runtime Data

OrderOrder ShippingShippinglistlist

InvoiceInvoice PaymentPaymentreceivedreceived

QuotationQuotation


„„Finish ProcessFinish Process““ at Volkswagen at Volkswagen


Cycle time: VW TOUAREGCycle time: VW TOUAREG


Topics are MergingTopics are Merging

Today

BusinessProcessAnalysis

(BPA)

(pure play)BusinessProcess

Management

EnterpriseArchitecture

(EA)

ServiceOriented

Architecture(SOA)

Future

EnterpriseArchitecture

BPA SOA

(pure play)BPM

BusinessProcesses

Documents

Geschäftsprozessmanagement: Die Brücke zwischen Business ...wko.at/ubit/beratertag/...zwischen_business_und_IT.pdf · Geschäftsprozessmanagement: Die Brücke zwischen Business